Intake Specialist Resume Samples

Description :

1. Managed patient intake processes, ensuring accurate data collection and documentation.
2. Verified insurance eligibility and benefits, facilitating smooth patient admissions.
3. Ensured compliance with regulatory requirements and maintained patient confidentiality.
4. Coordinated with healthcare providers to streamline patient referrals and appointments.
5. Provided exceptional customer service, addressing patient inquiries and concerns promptly.
6. Trained new staff on intake procedures and best practices for patient interaction.
7. Utilized electronic health record systems to maintain accurate patient information.

Experience

7-10 Years

Level

Senior

Education

BSHA

Description :

1. Managed and maintained a comprehensive client intake database, ensuring data accuracy and compliance.
2. Conducted outreach to community organizations, facilitating client referrals and intake opportunities.
3. Performed thorough client assessments, including health histories and needs evaluations.
4. Coordinated housing placements for clients, conducting follow-up visits to ensure successful transitions.
5. Facilitated life skills workshops, enhancing client self-sufficiency and community integration.
6. Organized and distributed essential supplies to clients, addressing immediate needs effectively.
7. Oversaw the recruitment and training of new staff, ensuring adherence to agency policies and procedures.

Experience

10+ Years

Level

Consultant

Education

B.S. Psychology

Description :

1. Obtained patient signatures for waivers and scanned documents for self-pay services.
2. Documented financial screening needs for the Business Office Manager prior to check-in.
3. Utilized price estimation tools to provide accurate patient cost estimates during registration.
4. Ensured exceptional customer service by maintaining a positive and professional demeanor.
5. Managed incoming calls, directed inquiries, and delivered messages efficiently.
6. Updated patient information in the system to ensure billing accuracy and compliance.
7. Alerted schedulers to insurance issues promptly to facilitate resolution or rescheduling.

Experience

5-7 Years

Level

Executive

Education

B.S. Health Admin

Description :

1. Managed communication with hospitals, MD offices, and infusion companies for home health referrals.
2. Verified insurance and entered electronic referrals, ensuring timely scheduling per MD orders.
3. Obtained initial and reauthorization for care for approximately 450 active home health patients.
4. Secured electronic insurance authorizations for multiple providers, ensuring compliance with regulations.
5. Collaborated with insurance case managers to monitor patient progress and authorization needs.
6. Generated weekly reports on authorizations and scheduled visits, coordinating with clinical teams.
7. Tracked patient transfers from home health to facilities, providing summaries of care received.

Experience

2-5 Years

Level

Junior

Education

BSHA

Description :

1. Streamlined patient intake processes by gathering and verifying necessary documentation and information.
2. Ensured accurate patient data entry into electronic health records, enhancing data integrity.
3. Coordinated with insurance providers to verify coverage and obtain pre-authorizations for services.
4. Maintained compliance with healthcare regulations and standards during the intake process.
5. Resolved patient inquiries and issues related to intake and insurance, improving satisfaction.
6. Collaborated with clinical staff to schedule appointments and ensure timely patient evaluations.
7. Generated reports on intake metrics to identify areas for process improvement.

Experience

5-7 Years

Level

Executive

Education

BSHA

Description :

1. Established rapport with clients by providing exceptional service and support throughout the intake process.
2. Reviewed client documentation for accuracy, ensuring eligibility for services.
3. Performed calculations to determine client contributions to service costs.
4. Entered and maintained accurate data in the Financial Aid Communication System (FACS).
5. Organized and maintained client files, ensuring compliance with regulatory standards.
6. Addressed and resolved client complaints promptly, enhancing overall satisfaction.
7. Conducted orientations for new clients, facilitating smooth onboarding to services.

Experience

5-7 Years

Level

Executive

Education

BSSW

Description :

1. Facilitated patient intake by gathering necessary information and documentation for new referrals.
2. Managed a high volume of incoming calls and inquiries, ensuring timely responses and accurate data entry.
3. Built and maintained strong relationships with healthcare providers and patients to enhance service delivery.
4. Collaborated with team members to share best practices and improve overall efficiency in patient intake processes.
5. Educated patients on services and equipment, ensuring clear understanding of their needs.
6. Ensured prompt and high-quality care for patients entering the service, including data entry and information dissemination.
7. Developed and maintained organized systems for tracking patient referrals and communications.

Experience

0-2 Years

Level

Entry Level

Education

Masters of Science

Description :

1. Conducted comprehensive client assessments to determine eligibility for services and benefits.
2. Gathered and verified client information, ensuring accuracy and compliance with healthcare regulations.
3. Trained and mentored new staff on intake procedures and database management.
4. Maintained high standards of client confidentiality and data security.
5. Performed administrative tasks including scheduling appointments and managing client records.
6. Collaborated with healthcare providers to facilitate seamless client transitions into care.
7. Generated reports to track intake metrics and identify areas for process improvement.

Experience

7-10 Years

Level

Senior

Education

High School Diploma

Description :

1. Managed high-volume incoming calls, gathering essential client information and conducting initial assessments.
2. Followed up on pending claims, ensuring timely resubmission with accurate documentation.
3. Developed and maintained a tracking system for pending authorizations and documentation.
4. Monitored billing hold reports, addressing un-billable claims promptly.
5. Performed account reconciliations weekly, ensuring all adjustments were completed accurately.
6. Entered client information into the database, ensuring all documentation was scanned and filed correctly.
7. Initiated client charts, verifying all necessary documentation was obtained for timely processing of claims.

Experience

5-7 Years

Level

Executive

Education

B.S. Psychology

Description :

1. Managed comprehensive client assessments to determine eligibility for services and support.
2. Collaborated with internal teams to ensure accurate and timely data entry into client management systems.
3. Conducted follow-up communications with clients to ensure ongoing support and service satisfaction.
4. Maintained compliance with agency standards for documentation and service delivery.
5. Coordinated referrals to appropriate community resources based on client needs.
6. Demonstrated flexibility in responding to urgent client needs and service requests.
7. Trained new staff on intake procedures and best practices for client engagement.

Experience

5-7 Years

Level

Executive

Education

B.S. Psychology