An Intent Analyst provides accurate and appropriate information in response to customer inquiries and addresses customer service inquiries accurately. The job duties vary based on the size and scope of the company, however, the following core duties are identified on the Intent Analyst Resume – formulating and enforcing service center policies, procedures, and quality assurance measures; properly directing inbound calls in phone queues for improving call flow; assisting customers over the phone regarding store operations, product, promotions, and orders; and maintaining adequate cash supply in drawers and handling customer’s returns.
To serve this area of operation, the following skills are considered crucial – telecommunications knowledge, proficiency in customer account software, active listening skills, energetic work attitude, proficiency with visual merchandising, familiarity with inventory control; and proficiency in markdown or promotional procedures. A degree is commonplace among job applicants.
Objective : To contribute my skills, knowledge, experience, and training in a position with a growing industry, while advancing in staff teamwork and leadership experience to help me to be successful in pursuing in a career.
Arrived and placed personal belongings into a locker; I grabbed my work gear and headed to the production floor.
Received calls from customers that had business with our clients; they would call in to either ask for something or compliment/complain about something.
Membered of the Culture Committee.
Helped out with the remodel of the break room, the Back to School Festival, the Halloween Festival (I did face painting at both festivals).
Managed high call volume with tact and professionalism.
Met or exceeded service and quality standards every review period.
Maintained up to date knowledge of trained client applications.
Experience
2-5 Years
Level
Executive
Education
MS
Intent Analyst Resume
Objective : Highly organized and detail-oriented. Good communication, organizational skills, great computer skills, and ability to understand how important my position relates to the company, contributing and balancing the department as a whole. Enclosed is my resume, which provides in full detail my qualifications for this position. I look forward to hearing from you soon.
Skills : Planning Skills, Detail-Oriented.
Description :
Obtained e-signatures for financial documents and internal and external invoices.
Coordinated domestic and international travel arrangements, including hotel and transportation.
Managed and responded to all correspondence and inquiries from customers and vendors.
Effectively managed a high volume of inbound and outbound customer calls.
Gathered and verified all required customer information for tracking purposes.
Mastery of customer service management systems and databases.
Prepared reports and communication for senior management and clients.
Experience
2-5 Years
Level
Executive
Education
Business Management
Intent Analyst Resume
Headline : Motivated, personable college graduate; talent for adaptable thinking with strong analytical and problem-solving skills; diplomatic and tactful with professionals of all levels; dependable and competent at completing all tasks; comfortable working in groups and independently; flexible and versatile - able to maintain a sense of humor under pressure.
Skills : Personal Computer, Windows 7, Microsoft Office 2000, MS Word, MS Excel, PowerPoint, Internet Explorer, Google Chrome, Google Docs, Adobe Illustrator, Adobe Photoshop, Android System, Data Entry, Customer Service, Written Correspondence, Social Media.
Description :
Responsible for performing real-time data entry by listening to caller voice clips and capturing the appropriate concept or data, and enter the information into proprietary software.
Entered caller data by inputting alphabetic and numeric information with keyboard and mouse combinations in accordance to screen format.
Maintained up-to-date knowledge of trained client applications.
Maintained acceptable work quality in accordance with department policies.
Ability to handle sensitive and confidential information.
Typed 44 wpm Used: Organization, Typing, Data Entry Skills, Attention to Detail, Confidentiality, Thoroughness, Decision Making, Independence, Analyzing Information, Results Driven, Energy Level, 10-key, 44 wpm.
Maintained acceptable work quality in accordance with department policies.
Experience
5-7 Years
Level
Executive
Education
BA
Intent Analyst Resume
Objective : Friendly and enthusiastic Retail Sales Associate. Highly successful at up selling and promoting new products. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Correctional experience in monitoring inmates while focusing on maintaining safety and promoting rehabilitation. Equipment Operator excelling at customer's satisfaction and retention.
Reviewed and updated client correspondence files and scheduling database.
Added new material to file records and created new records.
Effectively managed a high-volume of inbound and outbound customer calls.
Answered a constant flow of customer calls up to 3 in a queue per minute.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Accurately documented, researched and resolved customer service issues.
Experience
0-2 Years
Level
Entry Level
Education
High School Diploma
Intent Analyst Resume
Objective : Seeking an Intent Analyst profession with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Powerpoint, Google.
Description :
Presented Intent Analyst Observing and documenting potential improvement areas with an eye towards improving overall quality and usability while in our production environment.
Maintained acceptable work quality in accordance to department policies.
Respected quality leader that helps drive the performance of other team members.
Interpreted caller data and utilizing our software to capture appropriate information.
Worked in a dynamic environment that requires a combination of active listening and computer use, while maintaining great attention to detail.
Captured callers' intent and input the alpha-numeric data into proprietary software.
Helped customers with billing and account management.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Intent Analyst Resume
Headline : Currently looking for a full time Intent Analyst position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively. I am willing to work a flexible schedule including days, nights and weekends.
Analyzed the customers intent that was given to an automated system and direct their call accordingly.
Captured data given by the customer such as names, phone numbers, addresses, email addresses and more.
Provided high accuracy and speed in my response time.
Promoted to the highest level intent analyst position.
Moved to a new area called a Core and have excelled with my performance.
Led my core in the highest accuracy and speed scores.
Used Proficiency in analyzing intent, data entry and speed in handling calls.
Experience
5-7 Years
Level
Executive
Education
GED
Intent Analyst Resume
Headline : Expertise in greeting customers and meeting customers' needs will be fully utilized to increase the company's client base and operational efficiency.
Skills : Computer Skills, Microsoft Office, Fast-Typing, Data Entry.
Description :
Provided technical support diagnosing and resolving issues over the phone Meet daily and weekly objectives to increase efficiency and reduce complaints.
Responsible for performing real-time data entry by listening to caller voice clip Captured the appropriate concept or problem customer was experiencing Entered information into the proprietary software required.
Entered caller data by inputting alphabetic and numerical information with keyboard and mouse combination.
Maintained up to date knowledge of trained client applications.
Maintained acceptable work quality in accordance to department policies.
Guided correspondence to customers calling in about their past and present bills and assisted in helping make payment arrangements on personal .
Analyzed customer calls, collecting client data in optimal time for various companies Provided customer service through a computerrun automated .
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Intent Analyst Resume
Objective : To secure an Intent Analyst position within your organization that would best utilize my experience as an energetic, innovative, and proven team player and leader.
Skills : Microsoft Office, Multitasking.
Description :
Responsible for receiving calls controlling what voice animated system says back to customer.
Controlled various screens to complete task.
Created new ways to set up customer based system.
Answered inbound phone calls from different clients via an automated system which direct the callers to whichever prompts needed.
Utilized market and property information to develop assumptions for initial analysis;
Participated in tours and inspections of assets and markets.
Assisted in the preparation of the investment summary for the Investment Committee.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Intent Analyst Resume
Objective : Seeking an Intent Analyst professional, a positive work environment with a company that can utilize my skills and knowledge.
Skills : Warehouse Worker, Typing 45 Wpm, Customer Service, Call Center Experience, Data Entry.
Description :
Responsible for performing real-time data entry by listening to caller voice clips and capturing the appropriate concept or data, and enter the information into proprietary software.
Entered caller data by inputting alphabetic and numeric information with keyboard and mouse combination in accordance to screen format.
Maintained up to date knowledge of trained client applications.
Maintained acceptable work quality in accordance to department policies.
Supported training efforts by mentoring to improve work quality (as needed) Support usability acceptance testing (UAT) efforts by processing utterance data on testing system (as needed).
Demonstrated user procedures for clients and visitors Other duties and projects as assigned.
Responded to customers in timly manner with correct handling.
Experience
2-5 Years
Level
Executive
Education
GED
Intent Analyst Resume
Objective : Highly skilled in providing information regarding products and services of the company. In-depth knowledge of taking orders, compute charges and administer billing or payments. Hands-on experience in reviewing, updating, or making changes to customer accounts. Track record of listening and responding to customers' needs and concerns.
Skills : MS Office, Inventory Management.
Description :
Entered numerical data into databases in a timely and accurate manner.
Scanned documentation and entered into the database.
Added new material to file records and created new records.
Reviewed and updated client correspondence files and scheduling database.
Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
Currently worked there and recently got a promotion as a shift support lead.
Conducted analytical research to assess the competitive position of the asset in its respective market, the market drivers, and the overall health and strength of the respective market.
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