An Internal Service Advisor joins the team to coordinate all internal repair orders for used cars, and to dispatch the work to technicians. Job duties often found on the Internal Service Advisor Resume are – writing internal service repair orders for used cars, creating estimates, dispatching the work to the technicians, and subletting repairs if necessary; maintaining and creating work orders, undertaking responsibility for writing warranty PDI repair orders for new stock units, coordinating with sales managers and service managers accurately; and following up with each repair work.
To ensure success in this field, the following skills are needed – a significant level of experience in the automotive field, strong communication skills to speak effectively to all types of customers, knowledge of administrative tasks, experience in creating work orders, and cost estimates. At a minimum, high school automotive training is desirable, but a college study is preferred.
Summary : To secure a Internal Service Advisor position with a well-established organization with a stable environment that will lead to a lasting relationship in the field of automotive,& Demonstrating behaviors consistent with the Companys Vision, Mission, and Values in all interactions with customer, co-workers and suppliers, Adhering to all company policies, procedures and safety standards.
Skills : Customer Service, Customer Relations, Process Improvement, Time Management and Prioritisation.
Description :
Acted as a liaison by representing the service department to its internal service customers, the members of and directing managers of the new and used car departments.
Wrote service for Certified Pre-Owned Vehicles Write service for vehicles being transferred from another one of our locations Communicate vehicle status updates to designated sales department employees.
Maintained and established vehicle status logs that show status of new vehicle preparation and used vehicle reconditioning (i.e. used car recon log).
Established working agreement with the internal customers by determining and verifying customer's service needs and recording them along with current vehicle information on repair order.
Ensured the repair order is accurate and complete by reviewing all copies, including supporting documentation, in particular any CPO checklists.
Inspected the vehicle and apply proper tools and resources to accurately identify internet customer service needs, goal is to decrease number of comebacks related to improper repair orders is less than one percent of repair orders written.
Ensured new and used car warranty repairs by approving adjustments within standard warranty periods.
Experience
10+ Years
Level
Senior
Education
Associate's
Internal Service Advisor Resume
Summary : Internal Service Advisor with 9 years of experience in Conducting an inspection and estimate of all used vehicle trade-ins and auction purchases to determine the applicable re-conditioning efforts to be undertaken.
Work with Manager to develop overall departmental plans, goals, processes, and performance standards, Striving to meet company standard of turnaround time of vehicles being placed on the lot for sale.
Skills : Organisational Skills, Team Leader, Multi-tasking, Problem Resolution, Adaptable, Money Handling, Microsoft Word, Excel, And Outlook.
Description :
Coordinated with the Service Manager, Group Leaders or other service personnel and communicate with customers and technicians regarding repair work.
Determined time of completion.
Ac-curated repair estimates and completion directly contribute to the profit margin and turn around costs associated to vehicle sales.
Ensured work continues to flow through the shop by organizing tasks and personnel with shop foreman.
Acted point of contact for shop foreman and the technicians to ensure repairs or additional unanticipated repairs are approved.
Organised vendors for outside work, non-BMW related recall repairs and other various work (i.e. scratch repair) resulting in purchase orders.
Coded claims to make certain technicians and service advisors are correctly compensated.
Experience
7-10 Years
Level
Management
Education
MS
Internal Service Advisor Resume
Headline : Internal Service Advisor is Coordinating used vehicle descriptions and picture taking for internet posting with Marketing Department, Reviewing and reporting to managers the results of service provided by all service departments and outside vendors.
Greeted the customer on the drive, and collect information on their concerns about their vehicle.
Get contact information, and make sure they have a form of transportation.
Kept track of the progress & status of the vehicle, I then relay the status to the customer as needed.
Determined need for repairs and maintenance by vehicle inspection and by researching service history and computer information.
Verified warranty and service contract coverage by examining records.
Checked on progress of repair throughout the day.
Contacted customers regarding any changes in the estimate or promise time, explained cost and time requirements in detail, and obtained proper authorization before any additional repairs are performed.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Internal Service Advisor Resume
Summary : Internal Service Advisor is Scheduling drivers to pick up used vehicles within 24 hours of vehicle acquisition by buying center, Ensuring all driver timecards are accurate, Ensuring drives do not exceed a 30-hour average in a rolling 30 days.
Skills : ADP Operating Systems, Reynolds And Reynolds Operating Systems.
Description :
Repaired pre owned cars for lot sale, make sure all recalls done and parts ordered and installed before sale.
In charged of all new units for lot sales ( installing bed liners, wheel well liners and all aftermarket parts that would make the unit pleasing) and reconditioning if damage during transit.
Dispatched all work to proper technicians.
Assisted customers with all concerns after buying a pre owned vehicle with any issues that fell under our 30 day/1000 miles warranty.
Prepared all units for the Certified pre owned lot to ensure they meet all the qualifications for that certification.
Used Multi tasking, understanding and listening to our clients to insure they are satisfied with work done.
Kept them updated on repairs.
Experience
7-10 Years
Level
Management
Education
Associates Of Applied Arts
Internal Service Advisor Resume
Headline : Internal Service Advisor with 6 years of experience in Scheduling appointments with customers, Meeting and greeting customers, Performing a walk-a-round on vehicles upon arrival, Working with customer and technician to install accessory or after sale ad on needed, Advising customers on necessary/suggested services.
Skills : Personal Computer And Laptop Repair, Windows Operating Systems, Microsoft Excel, Word, And Power Point, Customer Service, Ebay Sales, Management.
Description :
Scheduled service appointments.
Obtained customer and vehicle data prior to arrival when possible.
Prepared repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
Obtained approval signatures.
Entered RO into service database system.
Provided a complete and accurate written cost estimate for labor and parts.
Established promised time.
Experience
5-7 Years
Level
Executive
Education
Associates In Liberal Arts
Internal Service Advisor Resume
Objective : To obtain an Internal Service Advisor position where my experience, hard work and dedication will be an asset to your organization, Estimating cost of mechanical, electric, or other repairs, Entering itemized estimate on service order and explain estimate, Determining progress of repair/service orders and inform Sales manager/used car manager accordingly.
Skills : Proficient in handling cash and using a cash register; Vehicle Management.
Description :
Checked in all new vehicles that were delivered.
Checked for any damages incurred during delivery and reported damages to the freight company and Nissan.
Worked with new and used sales managers to make sure all work orders were completed on vehicles.
Opened and closed all work orders.
Made sure all warranty work on new and used vehicles was done.
Worked with rental manager to make sure all new vehicles were made ready for the fleet.
Managed sales of parts and repairs for automotive dealer.
Experience
2-5 Years
Level
Junior
Education
MA
Internal Service Advisor Resume
Headline : Internal Service Advisor is Ensuring comprehensive re-delivery check of vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule, Reviewing results of customer satisfaction surveys with service manager, Establishing positive relationships with customers.
Skills : Windows, Microsoft Office, Coordinating Skills.
Description :
Input new and used vehicle inventory into the computer system.
Wrote-up repair orders for new vehicles to be prepped for sale.
Wrote-up repair orders for the used vehicles for inspection and add on any additional repairs needed that the technicians find.
Tracked and followed-up on each vehicle as it is repaired and prepped for the Certified Used Car program.
Closely Repaired orders and file them properly with all needed paperwork and signatures.
Responsible to track all new and trade-in vehicles and create a write up and dispatch for service.
Conducted an inspection and estimate of all used vehicle trade-ins and auction purchases to determine the applicable re-conditioning efforts to be undertaken.
Experience
5-7 Years
Level
Executive
Education
Business Management
Internal Service Advisor Resume
Objective : Adaptable Internal Service Advisor professional with years of customer service, sales, and management experience in a fast-paced environment. Consistently providing a level of service with integrity, compassion, and tact. Fundamental understanding of the claims process including, initial contact, determining coverages, conducting investigation, evaluating damages, reporting, negotiating and settling.
Skills : Microsoft Office, Minor Car Repair, Planning.
Description :
Answered all calls routed to the Service Department and direct to Advisors.
Created and processed invoices and repair orders for 300 vehicle loaner fleet.
Invoiced and cashiered of parts, service and accessories.
Managed and balanced daily accounting of Service Dept.
Responsible for all service tickets that involve inventory vehicles under my dealership's name, as well as some recently purchased vehicles.
Wrote up the tickets for maintenance, special add ons that a customer may want on their vehicle.
Oversaw any service or modifications on vehicles that are traded into or from my dealership from customers or other dealerships.
Experience
2-5 Years
Level
Executive
Education
GED
Internal Service Advisor Resume
Objective : Internal Service Advisor with 2 years of experience in Addressing customer concern in a professional manner with a positive attitude, Updating your customer on the progress of their vehicle during servicing and contact the customer when technicians discover additional problems, Getting customer approval to do additional work and explaining the work performed and the charges being billed.
Skills : Microsoft Office, Service Management, Brand Management.
Description :
Worked with Manager to develop overall departmental plans, goals, processes, and performance standards.
Strived to meet company standard of turnaround time of vehicles being placed on the lot for sale.
Coordinated used vehicle descriptions and picture taking for internet posting with Marketing Department.
Reviewed and reported to managers the results of service provided by all service departments and outside vendors.
Participated in service and sales team meetings to provide updates on prior day performance.
Identify all store inventory with open recalls, schedule and complete when parts are available.
Liaised with parts / service team for timely recall completion. For non-brand products, the incumbent will liaise with other company stores selling the brand or non-company stores for recall completion.
Experience
2-5 Years
Level
Executive
Education
MS
Internal Service Advisor Resume
Headline : Internal Service Advisor is Logging used cars into V-Auto for display on company website and third-party affiliates in company assigned timeline, Ensuring photos are uploaded to appropriately represent vehicle, Processing paperwork for used vehicles after acquisition at auction or via trade-in.
Skills : Microsoft Office, Answering Telephones/screening Calls, Marketing For Sales, Attention To Detail, Organisational Ability, Communication, Cleaning, Making Schedules, Managing A Team Of My Coworkers, Customer Service, Reynolds.
Description :
Conducted a walk around inspection with Used Car Manager of all store owned vehicles prior to recon to identify the type of Inspection / Certification which shall be performed and what is required to bring vehicle up to the AutoNation Appearance Standards. .
Created a comprehensive estimate based on their inspection and technician findings. The estimate must include contains specific work required, total cost and timing prior to work being performed.
Communicated via RPR Compass (when available) to get approval for additional work when needed.
Managed all Reconditioning within After-Sales Compass RPR system, utilizing all functions which will maintain a status of all vehicles.
Insured best parts options and correct price is used for all recon work. Insure the correct labor time and sale amount are used based on an approved labor time guide.
Insured each CPO criteria is fulfilled, consistent with OEM and AN Standards.
Managed the Reconditioning Vendor relationships, to improve quality, cycle time and accurate timely invoices.
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