An Internet Assistant is a virtual support person who performs various administrative tasks including answering emails, making travel arrangements, and scheduling meetings. While the duties are determined by the needs of the customer, the following are certain core duties found on the Internet Assistant Resume – responding to emails, and phone calls, scheduling meetings; booking travels, managing contact lists, assisting in sending mails and receiving mails; preparing online records; performing market research; creating presentations; addressing employees’ administrative queries; and providing customer service as the first point of contact.
To ensure success in this role, the following skills and abilities are required – familiarity with current technologies, experience with word-processing software and spreadsheets, knowledge of online calendars, and scheduling; excellent phone and instant messaging skills, and solid organizational skills. For this role, a strong internet connection and experience in using communication tools are required. Formal education to a high school diploma is sufficient.
Summary : As an Internet Assistant, responsible for Interacting with students in assigned residence halls during duty and non-duty hours, Acting as a referral agent for students and staff to different campus and community resources.
Skills : Typing, Microsoft Word.
Description :
Worked closely with the Attendance Manager and Workforce Manager.
Processed payroll and track attendance.
Scheduled meetings with Attendance Manager.
Prepared necessary documents for attrition.
Assisted in the preparation, maintenance, and control of records, budget information, expenses and reports.
Updated employee schedules for adherence.
Monitored customer assistants and simultaneously work in multiple chat rooms fulfilling request.
Experience
10+ Years
Level
Senior
Education
High School Diploma
Internet Assistant Resume
Objective : Internet Assistant with 3+ years of experience in Assessing resident needs and coordinates with various university departments to meet their needs, and also Actively and collaboratively leading to creating an inclusive environment promoting respect, growth, academic success, and compassion.
Updated and created Excel spreadsheet for tracking of FMLA, Absences and Disability.
Managed payroll for an organization of 350 personnel.
Worked with human resources to develop a streamlined way to track paid time off.
Ran a daily reports to update tracking, attendance and payroll.
Interacted with several departments to provide and obtaining information.
Answered customer inquiries by providing high-quality responses.
Efficiently processed transactions and track responses to ensure completion.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Internet Assistant Resume
Summary : Innovative Manager seeks Internet Assistant position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed. Seasoned customer service specialist with a background in providing advice on diverse customer situations. Core Qualifications Organized and detailed Employee training and development PowerPoint Microsoft Office Suite expert Works well under pressure Budgeting and finance Payroll Trained in FMLA/ADA/EEO/WC.
Skills : Microsoft Office, Multi Tasking, Organizational , Fast Learning.
Description :
Established and monitored employee pay scales.
Managed all aspects of leave administration, including employee notifications and vendor management, disability programs, and health benefits.
Managed the employee rewards programs.
Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits.
Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database.
Promoted to Internet Assistant within six months.
Shadowed employees to determine an accurate description of the duties and skills required for each position.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Science
Internet Assistant Resume
Summary : More than 7 years of successful experience in customer service and support with recognized strengths in account maintenance, and problem-solving, and trouble-shooting. Possess solid computer skills. Excellent working knowledge using Microsoft Excel, Microsoft Word, CCA, TVI, and IEX/TotalView. Ability to train new co-workers in current title and previous title of Customer Assistant.
Skills : Adobe Premiere Pro, Adobe After Effects, Adobe Photoshop, Adobe Audition, Adobe Illustrator, Adobe Speedgrade, Adobe InDesign, Photography, Video Editing, Video Production.
Description :
Processed vacation, payroll, and daily/monthly scheduling for over 250 agents.
Quickly and effectively solved customer challenges.
Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.
Processed FMLA and updated into IEX/Payroll systems.
Communicated daily with WFM about department activities and updates.
Attended teleconference meetings to cover and resolve departmental changes.
Provided administrative support to DSL Call Center such as answering calls, maintaining numerous calendars, excel documents, and attendance documentation.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Internet Assistant Resume
Objective : Responsible for Responding to and communicating effectively to all emergency and/or life-threatening situations, and also Actively and appropriately addressing and documenting all student conduct concerns.
Skills : Microsoft Office, 10 Key, Multi-line Phone, And Outlook Mail.
Description :
Worked at home as a customer service representative attached to a call center.
Assisted customers in setting up new accounts, answering questions, helping get customer's funds added to account for IC Solutions.
Filed of new and used vehicle car packets including extra keys.
Faxed bogus leads and keeping track of credit returns for specific leads.
Covered for the switchboard operator during her lunch and day off.
Mailed additional sets of keys to customers who have bought vehicles.
Enhanced and strengthen relationships between our clients and customers by using strong communication skills, keen listening skills, and empathy.
Experience
2-5 Years
Level
Junior
Education
High School Diploma
Internet Assistant Resume
Summary : To obtain an Internet Assistant position that will enable me to use my strong organizational skills, educational background, and ability to work well with others.
Skills : Microsoft Office Suite, Answering Phones, Billing, Customer Service.
Description :
Recreated and documented new processes for training.
Provided technical/maintenance monitoring for Customer Assistance Agent tools.
Assisted with weekly projects and planning sessions for center activities, attrition and growth.
Worked with agents and managers on scheduling requests, vacation and time off involving; but not limited to workforce management and attendance.
Monitored agent and system activity, call volume, and queue activity.
Provided status reports to upper management on availability and productivity.
Utilized the required staffing and call center schedules for determining required third party postings and support to ensure meeting operational commitments.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Arts In Business
Internet Assistant Resume
Summary : Seeking an Internet Assistant professional position with an established and progressive company where my skills and experience will be an asset.
Skills : Microsoft Office, Adobe.
Description :
Prepared, reviewed, and maintained various records and reports for multiple centers and regions.
Performed clerical and administrative work as required, such as maintaining records, prepare work schedules and force reports.
Modified weekly schedules, including inputting vacations, overtime and training, to be completed and released on a timely basis.
Monitored center employees while coordinating with management to guarantee metrics are maintained.
Coordinated with other departments, both on and off site, to provide and obtain needed information as required for call information, tool outages, etc.
Responsible for weekly auditing of customer assistant skilling to ensure regional and center requirements are met.
Actively membered of the Diversity Engagement Council Creates cultural and historical presentations monthly Sends daily educational and entertaining trivia.
Experience
7-10 Years
Level
Management
Education
High School Diploma
Internet Assistant Resume
Summary : A dedicated and disciplined Internet Assistant professional seeking to contribute and grow with a dynamic, progressive innovative organization. Ability Summary Detail-oriented, honest, follows directions, accurate, decision-maker, customer service, communicator, team player, leader, typing, sales, marketing, problem solver, responsible, goal setter.
Simplified work processes by creating Word Processing Guide and PC Operation manual with tip sheets.
Designed which replaced a 2,500-page desk index.
Taught Word Processing and Microsoft Office basic training to departmental staff.
Created and maintained several Excel spreadsheets to monitor adherence, metrics, and staffing Various administrative duties such as conference room calendar, meeting setup, department memos, and policy creation.
Experience
7-10 Years
Level
Management
Education
Bachelor's In Business Management
Internet Assistant Resume
Objective : Seeking a position as an Internet Assistant with a state-of-the-art, creative, and technology-driven organization in an environment that encourages innovative thinking, career development, and recognition.
Skills : Microsoft Office, Data Entry, Customer Service, Inventory Control, Adobe Photoshop, Internet Marketing, Sales Operations.
Description :
Installed and configured at&t related hardware and software in addition to 3rd party hardware and software such as keyboards and external hard drives.
Performed hardware and software upgrades on at&t and 3rd party products.
Diagnosed and resolved Internet connectivity issues with customers Troubleshoot software and hardware issues with customers Analyzed and resolved network-related issues Assisted customers with registration, and email creation Assisted customers with email, browser, and modem troubleshooting Partnered with other departments to resolve customer issues or provide services Documented customer interactions.
Escalated and followed up on trouble tickets submitted on behalf of the customer.
Provided feedback and brainstorming ideas within a group setting in an effort to provide the best experience for customers.
Operated computer terminal to enter, store, and change data files and/or obtain information for reports, charts, letters, and emails.
Managed the preparation, maintenance, and control of records, budget information and reports Complete I-9 forms for new employee's Handles payroll, disability and Leave of absence cases Updates work schedules for employees and prepares schedules for special events and planning purposes.
Experience
2-5 Years
Level
Junior
Education
BS In Computer Science
Internet Assistant Resume
Objective : As an Internet Assistant, responsible for Working closely with departmental maintenance and custodial staff to ensure a well-maintained environment and identify facilities in need of repair or special attention, and also Coordinating periodic room inspections and proper check-in and check-out of residents.
Skills : MS Office, Organizational Skills.
Description :
Kept Online inventory up to date and current with all vehicle pics, pricing and info.
Committed to time reporting data; perform record keeping requirements and keeps accurate records for individual absences, FMLA claims, creation of daily absence reports, service anniversaries, printing and filing payroll sheets, etc.
Efficiently accessed and navigated systems to provide a complete and integrated response to the customers inquiry.
Performed responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills.
Assisted the Processor(s) with ordering all the 3rd party documentation such as title, HOA, VOE, condo certs and master policies, appraisals and other documentation requests.
Reviewed aforementioned documents to ensure accuracy for loan approval.
Followed up to be sure they come in a timely fashion.
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