An IS Support Specialist is a technical support professional who provides technical support to companies by managing, maintaining, and troubleshooting their Information Systems issues. A well-written IS Support Specialist Resume mentions the following core duties – troubleshooting and solving IT issues, communicating with coworkers to diagnose problems, installing and configuring hardware and software; talking coworkers through the process of fixing technical issues, documenting common support procedures, and providing support remotely when necessary.
Employers seek candidates with the following skills and abilities – previous experience in a technical support role, experience with remote desktop applications, strong analytical and problem-solving skills, good communication skills, both written and verbal skills, and excellent interpersonal skills. A degree in IT or computer science is preferred.
Headline : To obtain a professional IS Support Specialist position in my field which requires analytical, technical, and problem-solving skills with an increasing opportunity for responsibility and growth. Special interest in computer network and systems security, InfoSec.
Skills : IT Project Management, IT Service Management, IT, Microsoft.
Description :
Performed professional work planning and managing information technology projects to include analyzing business processes and assisting departments with streamlining operations for efficiency.
Acted as a liaison between Library departmental users, and the IT department.
Project management, planning, and coordination.
Managed various Library departmental projects, from replacement solutions, to new solutions and configurations.
Analyzed computer systems to include assessing end-user needs; choosing appropriate systems; designing system processes; and determining system specifications for hardware, software, peripherals, and network connectivity.
Supported computer systems with appropriate applications by creating, testing, implementing and modifying programs as necessary.
Provided end-users with appropriate training on hardware and related software applications, and provided ongoing system and application support to meet business needs.
Experience
5-7 Years
Level
Junior
Education
High School Diploma
IS Support Specialist Resume
Summary : IS Support Specialist provides IT support services to the users of IS. This includes providing users with access to the network, software, and hardware that they require to perform their job functions.
Skills : PC Hardware and Operating Systems, Programming Languages.
Description :
Managed and maintained day-to-day support of operation within the facility.
Supported and managed Desktop/Laptop connectivity Insuring VP, Director, HR, etc have daily connection.
Supported and managed daily software in use by management and production.
Supported and managed local/netwok printer installs and connectivity.
Summary : Dedicated and knowledgeable IS Support Specialist professional with a background in tech support, stores systems,and IT projects. Excellent ability at training and showing new users how to use software and hardware they are unfamiliar with.
Skills : Microsoft Office, Customer Service, Event Planning.
Description :
Provided excellent customer service with outstanding communication while maintaining a strong work ethic.
Included providing hardware/software installation, configuration and resolution of technical issues.
Maintained up to date Software and Hardware inventory lists by using asset management, license tracking and physical hardware inventories.
Supported Specialists will additionally maintain complete and accurate documentation of all work orders, spare part inventories and other reports as necessary.
Maintained and kept the integrity of assets using license tracker, Hardware spreadsheets, Active Directory and Work Orders.
Provided ongoing maintenance for systems, applications, and data files.
Provided Level 2 and Level 3 tier application, software, and hardware support.
Experience
7-10 Years
Level
Management
Education
MS
IS Support Specialist Resume
Summary : To use my experience working with the current technologies as well as my customer service skills to aide in the development of an IT partnership and ensure both social and mechanical integrity within a team oriented environment.
Skills : Microsoft Office, Dameware, Windows 7, Windows 8, Windows 10, Active Directory, Windows Server 2008, Troubleshooting, Switches, Routers, Printers, VOIP, Data Transfer, Virus Removal, Hardware, Operating Systems, EasyVista, HEAT, Software, Citrix.
Description :
Assisted staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
Worked with vendor support contacts to resolve technical problems with desktop computing equipment and software.
Worked with IT staff as appropriate to determine and resolve problems received from internal clients.
Interacted with managed services providers and cloud computing vendors.
Ensured desktop computers interconnect seamlessly with diverse systems.
Trained and oriented staff on use of hardware and software.
Recommended and / or performed upgrades on systems to ensure longevity.
Experience
7-10 Years
Level
Management
Education
BS In Information Technology
IS Support Specialist Resume
Objective : IS Support Specialist with extended knowledge in developing business process definitions through analysis of, As-is and To-be business processes. Capable of managing multiple assigned tasks/projects to completion and work well under pressure. Extremely successful in guiding and motivating team members to complete assigned project deliverables.
Provided computer/network support relating to software and hardware problems reported by users.
Installed and setup software on PC workstations to support the user community.
Added and modified users on the network via Active Directory; assigning application access, ensuring security, and maintaining their configurations within pre-established guidelines.
Monitored IT resources and identified areas where IT processes can be improved.
Responsible for maintaining companywide backups.
Performed server upgrades, maintenance, installation, backup and server management (OS, patch level, drive space, etc.).
Provided Tier III LAN and Server troubleshooting when necessary.
Experience
2-5 Years
Level
Executive
Education
GED
IS Support Specialist Resume
Headline : Experienced IS Support Specialist who has worked with medical, land, and vital records seek to explore new career opportunities in the IT field. I bring skills in project management, system analysis, financial reporting, desktop support, document imaging, and user training.
Skills : IT Support, Troubleshooting, POS Support, Networking, Windows XP - Windows 7, Computer Software & Hardware Installs, Microsoft SQL Server, Data Analysis, Documentation.
Description :
Provided phone support for clients.
Resolved hardware issues.
Provided active support during the EPIC program roll out and day to day use.
Understood and supported Active Directory.
Remoted installation of software.
Provided enterprise support for users in a hospital environment.
Maintained knowledge of enterprise hardware and application solutions.
Experience
5-7 Years
Level
Executive
Education
B.S. In Information Technology
IS Support Specialist Resume
Summary : To establish a long-term career in a company where I may utilize mine IS Support Specialist professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.
Skills : Microsoft Office, Adobe Acrobat, Dabble In Photoshop, Municipality Systems; Vision Appraisal Opal And Munis.
Description :
Managed incident tracking system.
Troubleshoot all network, software applications, and hardware issues.
Refined and improved existing documentation.
Monitored and maintained interfaces, applications, servers and workstations.
Setup and configured access for new and current end users.
Skilled in computer diagnostics, computer hardware, networking, digital electronics, and file management to best support the end user.
Experienced with all operating systems including Windows, Mac, Android, and Linex.
Experience
7-10 Years
Level
Management
Education
Associate's
IS Support Specialist Resume
Objective : To obtain a part-time IS Support Specialist position with an emphasis on Sales Support/Office Management utilizing extensive experience and skills. Productive in contributing effectively towards the objectives of a team, and is able to share knowledge, ideas, and information.
Skills : IT Operations, Windows 7/8, Server Active Directory.
Description :
Responsible for supporting 10,000 users with all technical support needs.
Answered and handled 35+ phone calls per day, logging all events and calls through BMC Footprints Built and repaired computers replacing motherboards, adding RAM, new CPU's, cooling systems, over clock processors and resolving peripheral issues.
Managed all Verizon Wireless accounts for the company.
Managed Active Directory activities including editing security groups, policies, adding and removing users with the corresponding permissions.
Enhanced security policy to meet HIPAA compliance.
Utilized VMware to fix laptops and desktop computers remotely.
Created new work policies in order to ensure more efficient ways to solve problems and maintain better security within all devices.
Experience
0-2 Years
Level
Entry Level
Education
Associates Of Science
IS Support Specialist Resume
Headline : As an IS Support Specialist, responsible for Performing the following technical duties and independent assignments with supervision and oversight by their Manager or Director; Researching, testing, debugging, documenting, installing, and supporting any system supported by BHS-IS.
Skills : SQL, Crystal Reports, Data Analysis, Microsoft Windows/Server, TCP/IP, Document Management, Document Imaging, EHR.
Description :
Provided IS Helpdesk first/second line support.
Configured laptops/desktops using standard hardware/software configuration.
Performed PC/printer setup and troubleshooting.
Provided general and remote access new hire training.
Assisted other IS groups with day to day and project specific operational support activities.
Supported all forms of local and wide area networks and understand the different topologies and configurations to assist in the diagnosis, troubleshooting and correction of network and remote access issues.
Assisted Business Systems Department by exporting data from multiple sources then manipulating and merging into a format used by a Steel Industry specific application.
Experience
5-7 Years
Level
Junior
Education
GED
IS Support Specialist Resume
Objective : IS Support Specialist for a large seafood wholesale company. Clients are European companies that require very detailed paperwork for customs clearance. I also handle HR duties and payroll.
Skills : Microsoft Office, Google Docs, Google+, SQL, Customer Service.
Description :
Created, Maintained, and Administered 19 class training program for 1,000 end users.
Training classes includes all modules of Microsoft Navision ERP system, Microsoft Excel, Basic PC skills, and Novell Groupwise email system.
Created and deployed online registration form and surveys for training program using Quask Software and Created and maintained attendance using Microsoft access database.
Provided 1st and 2nd Level PC support for 1000+ users across the U.S., Canada, and the United Kingdom.
Used remote utilities to diagnose, and resolve remote clients PC issues for software, hardware, and training issues.
Maintained and Purchased all Standard and Non-Standard IT equipment through appropriate vendors including Dell, CDW and others for all Desktops, Laptops, Servers, Routers, Printers, and Monitors.
Created and Maintained standard images for all desktop and laptop models while keeping them current with MS patches.
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