IT Director Resume Samples

As an IT Director, the professional will handle a variety of responsibilities including –overseeing the infrastructure of technical operations, eliminating risks and maintaining operations and systems. The IT Director Resume gives a list of common responsibilities irrespective of the size and scope of the organization – developing and monitoring SMART metrics for software, hardware, and storage; ensuring strategic capacity planning, determining business requirements for IT Systems, identifying and recommending new technology solutions, and managing the company’s help desk.

Job requirements for the post include – expert knowledge of multiple programming languages, broad understanding of tech theories and applications at the macro level, a good understanding of new trends and shifts related to technology, and a solid understanding of computer systems, and networks. A College degree in Computer Science or Computer Engineering is needed. Additional education such as a Masters in Information Technology will be extremely useful.

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IT Director Resume example

IT Director Resume

Headline : Dedicated IT Director well-versed in analyzing and mitigating risk and finding cost-effective solutions. Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines. Willing to relocate.

Skills : Information Technology.

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Description :

  1. Review and approve all systems charts and programs prior to their implementation.
  2. Provide users with technical support for computer problems.
  3. Project management from planning to execution.
  4. Facilitate cooperation and resolve problems between management and vendors.
  5. Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
  6. Recruit, hire, train and supervise staff, or participate in staffing decisions.
  7. Prepare and review operational reports or project progress reports.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Master Of Science


IT Director/LAN Administrator Resume

Headline : IT Director is responsible for the day to day operations of the company, including the technical infrastructure, product and service delivery, and business operations.

Skills : Languages: PHP, C# .Net, Java, Javascript, CSS, XML,.

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Description :

  1. Served as senior executive advisor and decision support to COO on all IT and e-commerce initiatives.
  2. Responsible for hiring A-players for all department positions resulting in exponential company growth and unprecedented low turnover.
  3. Developed relationships with international universities and agencies to offer internships in different departments of the organization.
  4. Participated in the successful completion of ISO 9001 certification improving company quality performance and brand equity.
  5. Developed and reviewed budget preparation to ensure it complied with stated goals, guidelines and objectives.
  6. Spearheaded successful effort for the move of all the IT assets to a new building including new server room design and defining security procedures.
  7. Supervised and provided direction for up to 6 technical direct reports regarding network activities and applications development.
  8. Coordinated IT and Marketing team in the migration of the main e-commerce platform from Shopsite to AspDotNetStoreFront.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Master In Computer Engineering


IT Director/Database Administrator Resume

Objective : To obtain an IT Director position with a company, seeking a highly motivated individual with strong leadership, SAP Security Administration, BASIS, Workflow and communication skills, international, sales, strong bilingual Spanish Project Management, and IT operations management skills which include metrics, SLAs, OLAs and SOPs.

Skills : <div>CompTIA A+ Certification, CompTIA Network+</div>

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Description :

  1. Directed and managed the Supply Chain department, including delivery and maintenance of SC infrastructure.
  2. Developed a comprehensive strategy for new application development, and the migration of existing applications.
  3. Ensured that the work done throughout the entire technology organization was reviewed from a strategic perspective and that it aligned with tactical and corporate-level goals.
  4. Oversaw system interfaces, systems documentation, quality assurance, business continuity solutions, creation, optimization and migration of existing and new technologies and platforms.
  5. Maintain security of all data and networks for complete data integrity and backup in event of systems failure for disaster recovery for high-availability and uptime.
  6. Key Accomplishments: Implementation of ASW by IBS Manufacturing ERP systems Collaborated with SunGard Managed Services initiating a Technology and Business Disaster Recovery Plan with two hot site test annually.
  7. Reduced headcount cost by 3 FTE's by implementing process improvements.
  8. Managed Logistics and Operations Team, Distribution, Forecasting, Replenishment, Demand Planning, WMS and TMS application development.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
MBA In Business Systems

Senior IT Director Resume

Objective : To gain employment in micro-computer systems field with an emphasis on desktop support and network administration. Self Employment History Summary: In 1994 I started a computer company out of my home. During the first four years, earnings grew to the point of having to move into larger facilities three times. After merging with another computer sales and service company, we to grow to become the largest in Crittenden County generating over [] per year in revenue.

Skills : VMware v5.x, Windows Server, VMware Horizon, Project Management, Active Directory 2003/2008/2012, Cisco CUCM v8.x.

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Description :

  1. Evaluated, restructured, tested, and implemented network infrastructure and framework for two distribution centers.
  2. Developed and documented disaster recovery procedures.
  3. Implemented new software and processes within the new IT architecture.
  4. Maintained and monitored SMTP and POP3 service functionality for reliable email functionality.
  5. Created detailed confidential UNIX based reports for executive review.
  6. Designed a Best Practice Policy for multiple facets of the IT structure primarily based on Microsoft's Best Practice guidelines.
  7. Built and managed a corporate domain as well as an Exchange Server and retail website.
  8. Maintained websites for secure retail sales, distribution, and contractor ecommerce projects, alongside subsidiary stand-alone ecommerce site.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Junior
Education
Education
Computer Programming

Assistant IT Director Resume

Objective : IT Director with extensive program, project and support management experience. Successful track record of directing global teams of architects, project managers, engineers and support staff to develop technology based strategies and deliver end user business solutions that improved customer experience, drove continuous service improvements while creating cost savings opportunities utilizing PMI, Scrum, Agile, 4DX and Kaizen methodology and processes.

Skills : IT Service Management, VMware, Project Management,.

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Description :

  1. Responsible for establishing and maintaining the IT infrastructure in support of a major university division.
  2. Spearheaded transition from outdated, locally-based management to highly functional, streamlined and cost-effective client-server technologies and enterprise solutions that dramatically improved efficiency, decreased expenses and optimized data integrity and security.
  3. Administrative responsibility for the IT unit, including hiring and supervision of staff, budget, strategic planning and management of the day-to-day service desk operations as well as level three incident resolution and service level management.
  4. Reduced service interruption duration and frequency by implementing effective problem and incident management processes.
  5. Identified and implemented appropriate information security practices and standards to reduce risk.
  6. Developed policies and procedures to govern the purchase, use, and tracking of approximately 500 assets.
  7. Managed ISP and hardware supplier relationships.
  8. Contributed to governance process via managed desktop infrastructure committee.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
MS In Computers

IT Director/Network Admin Resume

Objective : A highly qualified Information Technology (IT) and business transformation professional with over 22 years of experience and impressive track record in providing high-tech IT solutions as well as managing multiple IT operations and organizations. - Expert in providing Enterprise &amp; Solution Architectures based on TOGAF 9 standard framework &amp; Service Oriented Architecture (SOA) architecture style. - Professional experience in Business Process Management (BPM &amp; BPMN2.

Skills : Business Process Management, Enterprise Architecture, SOA, Java, C++.

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Description :

  1. Directed activities such as project planning, design document, code style and implementations, software test cases and user manuals as per industrial standards.
  2. Actively involved in the development and implementation of annual business plans and operating budget to ensure that the financial targets are met.
  3. Defined and sought approval for the level of IT resources required to meet the set goals, while prioritizing and scheduling major projects.
  4. Led a team of qualified professionals to develop IT solutions for the clients as well as meet infrastructural needs within the organization.
  5. Designed software services focused on Middle-Ware architecture to provide an extensible template for rapidly building high quality distributed systems for our clients.
  6. Arranged System Design Description, System Requirement Specification, and Use case diagrams and description documents as well as designed N-tier architecture and framework for the Yemen e-government solution (AFMIS) based on CORBA and DCOM technologies.
  7. Delivered complete Messaging Platform solution based on Middleware & System Integration architectures and technologies based on C++ language and tools.
Years of Experience
Experience
0-2 Years
Experience Level
Level
Entry Level
Education
Education
Bachelors In Computer

Global IT Director Resume

Summary : Information Technology - Team Building - Strategic Planning Results-oriented Information Technology Executive with fast track progression through a series of increasingly responsible technology management positions. Rapid advancement based on consistently strong performance in the leadership of large enterprise technology projects. Combines strong planning, organizational, team building, project management, communication, problem solving, and decision making skills with the ability to independently plan and direct high level IT affairs.

Skills : Project Management, Healthcare IT, Leadership.

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Description :

  1. Lead and manage the IT activities and business relationships for all the Grain and Food related CHS Business Units.
  2. Co-lead IT department centralization initiative.
  3. Direct a staff of up to 20 direct reports and 60 indirect reports with responsibility for a $6 million annual operating budget.
  4. Initiated and co-led the implementation of a Project Management Methodology for IT personnel ensuring consistent and successful delivery of IT led initiatives.
  5. Established annual expense and capital budgets from Service Level Agreements (SLA) developed with, and signed off by, executive management of each CHS business unit.
  6. Partnered with executive management of each functional business unit to understand their operational and system needs.
  7. Leveraged information as a baseline for applications systems design and support.
  8. Evaluated the performance of IT department staff to create employee development plans and address career development needs, cross training, and exposure to new technologies.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
B.S. In Marketing

IT Director/Program Staff Resume

Summary : BUSINESS TECHNOLOGY LEADER Proven track record of executing scalable business solutions through strategic vision, operational excellence, cross-team collaboration and a persistent enthusiasm that ignites the team into action. Recognized for effective leadership by coalescing diverse perspectives and motivations into a shared vision to achieve cross-company objectives. Demonstrates a pragmatic, results-oriented approach in tactical execution while maintaining alignment to the strategic vision.

Skills : Puppet, Python, Linux.

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Description :

  1. Responsible for roadmap, technology foundation and process framework to support company strategy of growth through acquisitions.
  2. Developed organization through talent recruitment and re-alignment.
  3. Identified immediate cost savings by streamlining outdated processes and negotiating vendor contracts.
  4. Adapted core-flex staff augmentation outsourcing model saving $750K/year in professional services.
  5. Incubated and implemented foundation for SOA, ESB and MDM to bolster integration capability and velocity in M&A.
  6. Defined and implemented framework for BPM, SDLC, PMO, QA, Change Management and Release Management improving work transparency and service turn-around time by 100%.
  7. Consolidated Document Workflow Management systems which streamlined workforce routing, reduced paper waste and improved content digitization saving $180K/year in license costs reduction.
  8. Introduced use of commercial cloud platform to improve turn-around time and reduce upfront costs for rapid application prototyping and development of new products.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
B.S. In Computer Science

IT Director/CFO Resume

Summary : Adept at prioritizing, multi-tasking, and resolving complex technical issues in fast-paced, high-volume work environments. Career history of promotions into progressively larger-scoped IT managerial roles based on outstanding leadership skills. Proven ability to communicate, collaborate, and negotiate effectively with professionals at all levels of an organization. Dedicated to ensuring optimal system uptime by identifying and resolving root causes of technical issues quickly.

Skills : ITIL,CISCO,PMP,Windows Systems.

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Description :

  1. Recruited by HPH to evaluate and reengineer the IT department.
  2. Responsible for the alignment of technology to the strategic initiatives and mission of HPH Hospice & Homecare while being fiscally accountable.
  3. Responsible for the oversight and planning of all core business applications used within the organization.
  4. Responsible for the oversight and implementation of McKesson Homecare EMR clinical documentation for 10 locations serving 3 counties and 750 users 350 of which are mobile devices.
  5. Implemented Help Desk for all technology related issues providing 24 by 7 availability in support of EMR application.
  6. Preparation of annual IT operating and capital budgets for the organization including telecommunications costs.
  7. Responsible for all IT projects startup initiatives and ensuring they are completed on budget and on time.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Bachelor Of Science

Group IT Director Resume

Summary : To obtain a position in the information technology field that utilizes, both my knowledge and experience to create a better experience for users, clients, customers, employees and/or the general public. Over the last 24 years, I have supported PC and Mac workstations, email and file servers, networks, created and conducted trainings, handled technology purchasing and facilitated long range technology planning.

Skills : Leadership, IT Operations, Cloud Computing, Strategic.

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Description :

  1. Recruited from previous contract position to direct all IT operations, infrastructure, personnel, and deployment.
  2. Developed and implemented enterprisewide IT vision and roadmap.
  3. Provided decisive leadership and direction for 2 technicians and IT Department supporting 3 locations and 125+ users.
  4. Controlled technical budget focused on effective P&L management, purchasing, and evaluation.
  5. Headed analysis, procurement, and implementation of business and technical systems, processes, and hardware.
  6. Oversaw system and network administration, server maintenance/configuration, help desk and desktop support.
  7. Designed and implemented disaster recovery and business continuity plans.
  8. Ensured high level of support for Creative Department operations, applications, and high end printers with RIP front ends.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Dental Assistant

Assistant IT Director Resume

Summary : With thirty one years of progressive experience, I now specialize in leading big IT projects in smaller environments. I started in basic computer support, added network engineering and then became owner of a small IT consulting business. This was followed as the IT Manager for a 27-provider clinic with many projects. Next, working for Providence, I led the command center and several special IT projects during network and EPIC conversions in Spokane.

Skills : Project Management, SDLC, ECommerce, ERP, Software Development, Infrastructure, Strategic Systems Planning, Policy & Security, VPN, System Conversions & Integration, Client & Vendor Relationships, P & L, Performance Tuning & Testing, PCI & SOX Compliance, Team Building, Training.

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Description :

  1. Developed and implemented technical policies and procedures for a new Managed Services division.
  2. Developed Managed Services and Hosting solution offerings, including infrastructure and vendor standardization requirements.
  3. Assisted Technical Architects in requirements gathering, design, and development of e-Commerce solutions for new clients.
  4. Managed development and technical teams and the process integration throughout complete project life cycles, resulting in the deployment and Go-Live support of WebSphere Commerce solutions for B2C clients.
  5. Managed Business Analyst to identify system readiness and search optimization requirements.
  6. Assisted in the development of SOA solutions, including requirements gathering, procurement, and implementation of components and methodologies to support desired results.
  7. Assisted in business user training and content management best practices.
  8. Development of Statements of Work for new client engagements and contract extensions.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
BS In Computer Engineering

IT Director Resume

Summary : Accomplished and versatile Senior IT professional and Technology leader with extensive experience designing and implementing network architectures, designing and administering system security schemes, and deploying and maintaining systems, applications, and databases. Expertise in the healthcare and manufacturing sectors. Focused on operational performance improvement and skilled in the planning and implementation of effective solutions.

Skills : Excel, Business Analysis, Business Intelligence, Operations Management, System Administration, ERP.

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Description :

  1. Created an IT department based on proper separation of duties and focused on quality of service and maintaining a SOX compliant environment.
  2. Reduced downtime and eliminated the risk of data loss.
  3. Implemented inventory POS system and developed a custom integrated Cycle Count program.
  4. Decreased physical adjustment by more than $400,000.
  5. Managed the implementation of the royalty licensing system that incorporated product development, reducing time from proposal to production.
  6. Directed the implementation of the food and beverage POS system and cost management reports to support the system.
  7. Directed the implementation of the ticketing and access control system for admission to Graceland and other attractions.
  8. Directed the implementation of the internal network and email systems.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Bachelor's

Regional Director of Information Technology Resume

Objective : Over 17 years of experience in electronics, computers ans project management skills. Seeking a job in the IT industry to demonstrate above skills with opportunity for advancement.

Skills : Director Of IT, Management, Negotiations, Technical Planning, Strategic Planning, Business Continuity, Disaster Recovery, Vendor And Client Liasion, Security, Database Management, Applicaton Support, Training & Development, Budget And IT Financials, Project Management.

Regional Director of Information Technology Resume Example
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Description :

  1. Directed and managed all IT technical professionals in Lan and Network Administration, Storage Administration, Application System Support, and Intranet/Internet design.
  2. This included systems analyst, network administration, programmers, and pc desktop support.
  3. Personally provided database and technical support of SQLServer databases and application system support for Deltek Vision, Epicor HRIS, and the Intranet.
  4. Also managed administrative services that included all administrative assistants and receptionist.
  5. Performed a full review of all hardware and software to determine technical costs and functionality.
  6. Reduced the amount of software used and upgraded all software left to current levels.
  7. Led and coordinated total redesign and deployment of Borton-Lawson Infrastructure.
  8. Activities included initial proposal and presentation, hardware and software selection, budget, project plan, and rollout of an updated, financially efficient, and poised for future innovation.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Directors And Planning

Director of Information Technology Planning Resume

Summary : Hands-on Director of Information Technology, known for creative approaches to complex business problems through the use of technology. Team leader experienced in building and motivating a professional, capable, and responsive group across all divisions of an organization. Polished and professional writer and presenter.

Skills : Microsoft Office 365, Microsoft Office Suite, Windows.

Director of Information Technology Planning Resume Example
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Description :

  1. Manage, supervise and coordinate the activities and operations of the IT Division.
  2. Areas include hardware, software, data and voice networks, physical and digital network security, disaster recovery and continuity, email, and general computer system administration.
  3. Coordinate projects with other departments, divisions, and outside agencies to minimize disruptions in everyday affairs.
  4. Design and implement any training on new hardware or software to ease in transitional situations and for new hires.
  5. Managed a lean team providing systems, network, end-user and technical support across four offices supporting Estimating, Marketing, Sales and Administration.
  6. Principal individual contributions included enhancing data storage, disaster recovery capabilities, and security.
  7. Implemented systems/configuration management automation, planned and executed moves to new facilities.
  8. Responsible for data center design, office space networking, access control; HVAC, electrical and networking installation contractors.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
B.S. In Information Technology

Director of Information Technology II Resume

Summary : Certified Information Technology professional with more than fifteen years of hands on experience in servers, PCs, laptops, local and wide area networks. Proven ability to support a wide range of customers including; engineers, direct sales staff, retail teams, accounting staff and manufacturing forces. Entrusted to manage key systems and projects such as Automated Payment Centers, VoIP telephony systems and paperless document management.

Skills : Adobe Creative Suite, Office Suite, Coding, Network Administration, Video Editing.

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Description :

  1. Charged with comprehensive responsibility for all technology related systems and equipment.
  2. Managed all upgrade projects; patch management and user support.
  3. Instituted standardized images for consistency in hardware and software configuration.
  4. Initiated inventory control, A/D group policy, WSUS patch management and remote support tools for all client equipment.
  5. Oversaw and assisted with the upgrade of all network infrastructure devices to Cisco equipment including: Wireless APs, Call Manager, Presence, PoE layer 3 switches and ASA firewall.
  6. Implemented Postini spam filtering, Outlook over internet, outbound email encryption, Open DNS for access control, Document Client Portal, Acronis imaging for server backup, tapeless backup and offsite storage of NAS drives.
  7. Created efficiencies for call management, remote user access, disaster recovery and network management.
  8. Management of in house physical and virtual servers for Active Directory, print services, Exchange, Terminal Services and SQL server 2005 for Document Management.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
Diploma

Director of Information Technology Resume

Objective : Director of Information Technology To lead the overall planning, organizing, and execution of all IT functions at all governed locations. Directing all IT operations to meet customer requirements as well as the support and maintenance of existing applications and development of new technical solutions.

Skills : IT Management, IT Project Management, SQL, SQL, Microsoft Office, SAP Business Objects, SSIS, SQL Server, i-series, AS400, COBOL, PHP, Insurance, EDI, POINT IN from CSC, Riskmaster, Data Warehouse, MicroFocus COBOL, ILE, Retail Industry, Distribution Industry.

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Description :

  1. Responsible for entire High School technology department, consisting of 275 students and 30 staff.
  2. Budget planning, purchasing of new software/hardware.
  3. Configure/Backup/Security of Network, Servers, Desktops, Laptops, Email, Wifi, Voip.
  4. Key Contributions: Negotiated deal to upgrade T1 to Fiber Optic internet, resulting increased productivity and accessibility.
  5. Migrated student information database from local to web based, allowing greater flexibility for teachers and parents.
  6. Worked with Web Design firm to overhaul web site and migrate to secure host.
  7. Successfully came in under budget for all software and hardware purchases made for 3 years.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Computing Technology

Director of Information Technology Resume

Summary : Background includes IT strategies, application architecture and development, IT infrastructure architecture and operations, eCommerce and the utilization of managed services. Experience with ERP evaluations, design, implementation and maintenance and implementation of data warehouse and business intelligence systems. Strong business acumen with the ability to integrate technology with business needs.

Skills : Project Management, ERP Implementation, Business Analysis,.

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Description :

  1. Administration, management and security for all office, data center and Internet hosting related systems, networks and personnel.
  2. Consulted with client companies to provide Web-based and cloud solutions along with strategic planning and project leadership.
  3. Key Contributions: Manage multiple data center locations and all technology housed therein.
  4. Primary contact with all major clients for all hosting and security related functions.
  5. Develop and initiate Security policies for HostWorks and customer systems.
  6. Assist sales department with presales support and technical questions during the sales process and propose technology solutions for customer needs.
  7. Develop upgrade/update paths for HostWorks and customer systems.
  8. Manage Technical support services and personnel for all hosted services customers.
Years of Experience
Experience
10+ Years
Experience Level
Level
Senior
Education
Education
IT

Director of IT Services Resume

Summary : IT executive offering 20+ years of expertise in leading accomplished IT/Engineering teams. Successfully deployed and supported enterprise application solutions, and implemented scalable global IT infrastructures. Excellence in delivering high return on technology investment, instituting cost effective technologies, increasing revenue stream through introduction of new technology services. Recognized leader for strength in integrating cross-functional applications and technologies built on common data, tools and processes.

Skills : IT Operations, Overall Technology, Uptime Cloud, Redundancy People Skills, Project Management, Project Vision & Planning Operations.

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Description :

  1. Oversee the information technology strategy for an organization, developing and implementing the policies and goals for the IT department.
  2. Analyze the business requirements of different departments and conducts feasibility studies to determine the best use of technical resources.
  3. Technical investments may include a new information system or upgrades to hardware or software components.
  4. Coordinates information with all systems managers and reports to the chief information officer.
  5. Provide leadership, vision, and management of technology Work with executives, management and staff to assess and respond to IT needs Manage all aspects of IT Hold meetings to review strategic goals and initiatives.
  6. Provide day-to-day supervision, conduct performance appraisals, and delegate work assignments for all IT personnel Assist in recruiting, hiring, and providing appropriate training for IT support staff Oversee the development, design, and implementation of new applications and changes to existing computer systems and software packages.
  7. Responsible for the ordering, acquisition, inventorying, and disposition of hardware and software Maintain the integrity and continual operation of the IT network including the wireless networks Ensure the continual functioning of mission critical operations Maintain security and privacy of the information systems, communication lines, and equipment.
  8. Develop, review, and certify all back-up and disaster recovery procedures and plans.
Years of Experience
Experience
7-10 Years
Experience Level
Level
Management
Education
Education
Computer Technology

Director of IT Resume

Objective : IT professional with over 10 years of experience managing IT projects, staff, and finances. Business analyst adept at process optimization and highly complex projects. Administration skills including EHR systems, Symantec applications, Microsoft Applications, web filtering, electronic faxing and security systems. Completed projects including data center relocations, EHR migrations, infrastructure upgrades, VoIP implementations, and office mergers.

Skills : Infrastructure, Systems Administration, EHR Administration, Vendor Relationships, Business Analysis, SQL, Staff Management, Project Management.

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Description :

  1. Home health care provider including divisions for pharmacy, nursing, and durable medical equipment.
  2. Managed IVR and dialer project including coordinating vendor relations, handling contract negotiations, and collaborating with telecom, call center, pharmacy, medical equipment and nursing teams to develop new call flow and design specifications.
  3. Researched membership EDI files, communicated with 20 health plans, collaborated with development team, and created new membership process to provide company with eligibility checking, financial auditing and detailed reporting.
  4. Collaborated with Accounting and IT teams to create IT procurement and invoice reconciliation processes.
  5. Worked with IT vendors to transition contracts from MN to FL.
  6. Updated IT trouble ticket process to include a tier 2 support team to research issues tier 1 could not resolve and document issues requiring development effort.
  7. Updated Business Analyst documentation to more efficiently provide proper details for development and QA teams to write and test changes.
Years of Experience
Experience
2-5 Years
Experience Level
Level
Junior
Education
Education
Computer Science

Information Technology Director II Resume

Headline : Analytical IT management professional. Offer expertise in continuous process improvement, project management and infrastructure implementations. Bring a track record of facilitating corporate success through expert management of technology operations, improving customer satisfaction, and reducing cost.

Skills : Order Management System, Search Engine Optimization, Search Engine Marketing, Data Center Operations, Microsoft Windows, Information Security, Project Management, ITIL, IT Service Management.

Information Technology Director II Resume Example
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Description :

  1. Direct and manage network and server infrastructure, data center operations, application support, and help desk and remote operations in a 24x7 operation.
  2. Research and define IT solutions to support company growth, improve operational efficiencies and increase customer satisfaction.
  3. Develop and maintain network operating procedures, policies, and disaster recovery plans.
  4. Manage company technology assets, monitor network and servers performance and capacity and make necessary changes to meet demands.
  5. Negotiate vendor contracts and provide cost/benefit analysis on IT and data center initiatives.
  6. Developed and evaluated a 10-person technical team comprised of tech support specialists, system and network administrators and application developers in implementing cutting-edge technologies with a $2 million operating budget and $500K capital improvement budget.
  7. Responsible for the delivery and support of all IT related products and services to the employees and constituents of the Town.
Years of Experience
Experience
5-7 Years
Experience Level
Level
Executive
Education
Education
Information Systems