A professional IT Generalist is tasked with the primary responsibility of managing all concepts from installation of new software to monitoring of network security. Regardless of the size and type of the IT company, the following duties mentioned on the IT Generalist Resume are carried out on a day-to-day basis – installing new and upgrading software, evaluating systems upgrades and new software, providing systems and technical support; training support staff, establishing and maintaining network security, evaluating existing security programs, overseeing disaster and recovery plans, creativity activity logs for upgrades and maintenance; and making improvements to existing IT infrastructures.
The following skills are commonly mentioned on the resume – knowledge of computer operating systems, the ability to apply programming skills, customer service skills, attention to details, the ability to test and evaluate issues; multitasking skills, and familiarity with various software such as databases, programming languages, and networking technologies. In most cases, employers seek candidates with a degree in computer science or information systems or a related area.
Headline : Overseeing all technical aspects of the company; Business Analysis, End User Requirements Documentation, Web Design, Technical Training, and Social Media Marketing, Database Management, and Sales.
Skills : Microsoft Office, Windows 7, Windows 8, Windows 8, Project Management, Repair, Phones.
Description :
Managed all IT related task for two offices encompassing over 200 employees.
Responsible for the management and restructuring of IT procedures leading to higher end-user satisfaction and cost savings.
Managed the purchasing, configuration and issuance of laptops and mobile phones to all employees.
Performed analysis and update of all user mobile accounts, saving over $30,000 annually.
Developed maintenance budget for replacing or upgrading user devices.
Created and implemented a disaster recovery plan for all user data.
Oversaw and approved of invoices and expense reports within the department.
Experience
5-7 Years
Level
Executive
Education
GED
IT Generalist Resume
Objective : Supporting and administering a large suite of corporate cloud applications including Google Workspace, JumpCloud, Zoom, 1Password, CrowdStrike Falcon, Office, Adobe, Virtru, and many others, responding to notifications and alerts generated by our IT infrastructure.
Skills : BMC Remedy, Microsoft Office, Active Directory, Troubleshooting, PC Hardware, Windows 7, Windows 8, Printers, Remote Management.
Description :
Setup and maintained Polycom Soundstation, HDX, and RealPresence video conferencing.
Ensured all users and devices comply with corporate security policies.
Implementation and configuration of Henry Schein Dentrix Dental Software at our Specialty needs Dental office.
Troubleshot our digital x-ray machine and the oral camera's to work with the software.
Enterprise quality support via Tickets and Phone conversations.
Break Fix support for both local and remote users across the country.
Developed step by step job documentation to help make processes easier to follow for others.
Experience
2-5 Years
Level
Executive
Education
Bachelors Of Business Administration
IT Generalist Resume
Headline : Professional, detail-oriented web developer with over sixteen years of experience. Skilled at database administration, backend engineering, and translating wireframes into dynamic and responsive frontend designs.
Provided Desktop Support for State of New Mexico Department of Health employees this was performed over the phone, remotely, and in person.
Troubleshoot and maintained hardware and software on workstations in a Windows 7 Enterprise and Windows 2012 Server environment.
Installed and configured Windows 10 Enterprise on Microsoft Surface Pro 3 and Surface Pro 4 Tablets for deployment, Microsoft Office 365 with One Drive for Business was installed and configured.
Created and Maintained user, computer, and group account in Active Directory, working with group policy in Active directory.
Understood data management and critical data backups/Restore using Symantec Veritas Backup Exec and basic NT backup.
Understood virus threats using Symantec Endpoint Protection.
Configured peripheral devices on the network.
Experience
5-7 Years
Level
Executive
Education
Associates In Computer Science
IT Generalist Resume
Headline : IT Generalist with 2 years of experience in performing IT onboarding and offboarding for arriving and departing employees, identifying gaps in our IT infrastructure, and drive projects to fill them.
Skills : Microsoft Excel, Microsoft Word, Adobe Photoshop, Adobe Indesign.
Description :
Terminated cables used in the network.
Provided technical support for computers, software, and related networks; covering all functional groups at the GCM division.
Handled incoming Help Desk requests via email, phone, and in-person.
Provided personal computer, hardware, and software support.
Performed troubleshooting for software and hardware to timely resolve user issues.
Investigated information, network, and communications needs of users, and made recommendations regarding software and hardware purchases - Developed and maintained an inventory of all computers, monitors, printers, other peripheral devices (VPN tokens), and software to ensure control of inventory investment.
Maintained Microsoft Windows Active Directory Administration.
Created and presented user training on various technology concepts, including outlook.
Developed and implemented a software and hardware tracking system and human resources.
Configured and managed Cisco Meraki security applications for multiple networks.
Experience
5-7 Years
Level
Executive
Education
Associates In Computer Science
IT Generalist Resume
Headline : Performing initial configuration and ongoing support of computers for approximately 300 users, and also Handling licensing management for a wide variety of office productivity and manufacturing software.
Skills : Active Directory, Microsoft Office, HTML, CSS, SharePoint 2013, Windows Vista, XP, 7, Android, Workstation Deployment, EnCase, P2 Commander, FTK, WireShark.
Description :
Maintained and supported Exchange server 2007, ISA Server, and SQL server, file server, VM server, and Print servers.
Maintained and supported smart filter and GFI-antispam software to control-web access and email functions.
Set up and supported telecommunications on Altigen phone system.
Maintained network printers and copiers.
Inventory and purchase toners and printer supplies as needed.
Configured and install an information board which consisted of a 50 flat screen, a laptop, and a PowerPoint presentation to keep employees up to date on company information.
Installed and configured a new VM server.
Experience
5-7 Years
Level
Executive
Education
MS
IT Generalist Resume
Objective : Experienced and knowledgeable Information Technology Professional seeking to contribute acquired skills within a Desktop Support role. Works well independently, or in a group, setting providing all facets of computer help desk support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing exceptional Customer and End-User Desktop Support.
Modified configurations, utilities, software default settings, etc.
Utilized and maintained the helpdesk tracking software.
Responsible for onboarding new users and managing their PC setup and deployment, using standard hardware, images, and software.
Assigned users and computers to proper groups in Active Directory.
Performed timely workstation hardware and software upgrades as required and maintain inventory of all equipment, software, and software licenses.
Provided application and software guidance to the customers.
Configured and troubleshoot the Polycom phone system.
Experience
2-5 Years
Level
Executive
Education
Technology, Architecture
IT Generalist Resume
Summary : Providing VPN user support, account management, and client setup for remote access, and also Troubleshooting email clients and does initial new user setup of email for both phones and computers.
Responsible for AT&T circuit orders - New, Upgrade, and Removal.
Procured Network infrastructure consisting of Routers, Switches, and AP radios for wireless networking.
Managed existing and future IT infrastructure Acquisitions and Integration.
Responsible for performing COE testing and upgrades for the new OS Win 7 platform to Win 8 and 10.
Used HP MFT Server and GHOST tools.
Identified and implemented business requirements, design solutions, and Web updates.
Maintained successful working relationships with vendors in various fields.
Experience
7-10 Years
Level
Management
Education
AAS In Computer Systems Management
IT Generalist Resume
Objective : Partaking in the administration of both company cell phones and desk phones, troubleshoots as needed, and also Maintaining printers and troubleshoots issues as needed.
Strategically implemented content based on modern web design practices using Bootstrap framework and HTML5/CSS3.
Assisted in ongoing website UX-focused design and content management of a veterans-based tech startup.
Increased overall user retention after initial launch through the implementation of a marketing campaign.
Set up web weekly web metrics and reporting procedures using Google analytics.
Produced 1000 friends and family of email mailing-list gathered across different forms of social media and landing pages.
Worked directly alongside CEO and Director of Product Development.
Managed the Field Maintenance MQ-1C Gray Eagle UAS database using Windows Server 2008 R2 on a client/server-based network.
Experience
2-5 Years
Level
Executive
Education
MS
IT Generalist Resume
Objective : IT Generalist certified professional with a strong background in customer support. Successfully worked in multiple high-volume technical call centers. Self-taught programmer with a passion for expanding my knowledge. Proven ability to rapidly diagnose, troubleshoot and resolve client issues. Excellent communication and problem-solving skills.
Skills : Firewalls, ZenDesk, Multitasking.
Description :
Provided Tier 1 help desk support for the US Department of Agriculture.
Maintained performance of network and computer systems through optimization, data transfers, software and driver installs, specialized imaging, and general troubleshooting.
Provided security access level updates and account management through Active Directory.
Resolved network-related technical problems with LAN, WAN, DSL, VPN, and EVDO.
Created and maintained troubleshooting documentation through Footprints incident tracking system.
Maintained and contributed to General Dynamic's internal troubleshooting knowledge base.
Assisted the Help Desk Analyst with any questions or escalations that he had.
Experience
2-5 Years
Level
Executive
Education
BS
IT Generalist Resume
Objective : Developmental IT Generalist (INFOSEC) with experience providing technical solutions through high-quality service and support, as well as configuring and maintaining security solutions. Seeking a position in a challenging and rewarding tech environment where I can expand upon my existing skill base while contributing to an exemplary IT team.
Skills : Technology Knowledgeable about Macintosh hardware, Mac OS X, iOS, Windows 7, Windows XP Programs: Microsoft Office, Eclipse, Visual Studio, Visual Web Developer Languages: Java, C++, MYSQL, HTML, .net.
Description :
Provided assistance and problem resolution support, applies basic troubleshooting skills to customer problems and requests.
Analyzed client's request for assistance and determines or recommends support direction for resolution and escalation, participates in the project management of system support, system security, and preventative maintenance programs.
Participated in the process of moving an application (Cerner Millennium) from a test to the production environment.
Assisted in implementing solutions that are applicable to the software platform.
Utilized the technical flow of data for the supported application, including processes.
Assisted with testing of applications and interfaces using established control and monitor mechanisms.
Provided real-time support for a wide range of issues ranging from general helpdesk to Physical connectivity and advanced software support.
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