IT Manager Resume Samples

Description :

1. Responsible for transforming the utility department from all manual processes to automated processes utilizing information technology.
2. Analyzed and implemented all current systems with the exception of the mainframe billing system.
3. Responsible for information technology department supporting 40 users, 56 Microsoft Windows workstations, and 26 Microsoft Windows servers.
4. Maintained and administered computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
5. Evaluated the organization's technology use and needs and recommended, such as hardware and software upgrades.
6. Met with department heads, managers, supervisors, vendors, and others, to solicit cooperation and find solutions that would help streamline operations.
7. Provided staff and users with assistance solving computer related problems, such as malfunctions and program problems.
8. Coordinated with vendors and with company personnel in order to facilitate purchases.

Experience

10+ Years

Level

Consultant

Education

BS in Business Administration

Description :

1. Running regular checks on network and data security.
2. Ensuring the security of data, network access, and backup systems.
3. Identifying and acting on opportunities to improve and update software and systems.
4. Developing and implementing IT policy and best practice guides for the organization.
5. Identifying problematic areas and implement strategic solutions in time.
6. Designing training programs and workshops for staff.
7. Conducting regular system audits. Running and sharing regular operation system reports with senior staff.
8. Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages.
9. Managing and reporting on the allocation of IT budget.
10. Providing direction for IT team members.
11. Managing and maintaining relationships with third-party vendors for printers, infrastructure support, phones, and copiers.

Experience

10+ Years

Level

Consultant

Education

Bachelor Of Commerce

Description :

1. Responsible for all IT segments including the procurement, disposal management, monitoring, project cycle and integration of all systems to achieve clinical operation and stability.
2. Monitoring all IT systems, budgets and project plans, making recommendations for new or upgraded technologies and communicating with a variety of levels of staff.
3. Ensuring maintenance of the overall infrastructure of the Companys servers, firewalls, network applications and network connectivity between all sites.
4. Monitoring and managing all devices, security systems and the flow of information in a secure manner without impacting clinical operations.
5. Working professionally with vendors to ensure system standards are met for software, hardware and protected health information.
6. Serving as a security officer responsible for HIPAA compliance regarding personal health information, performing audits and reporting issues to appropriate Directors.
7. Ensuring the clinic operating environments are functioning appropriately, including EMR based servers, treatment workstations, EMR workstations, network firewalls and switches, ePHI, disaster recovery, business continuity, incident response, and risk management.
8. Proactively managing and professionally communicating with IT team members.
9. Representing the IT Department and leadership in a positive manner with all levels of employees at different locations and maintaining confidentiality.

Experience

10+ Years

Level

Management

Education

MS in Computer Science

Description :

1. Leading diverse business and technical teams in delivering high quality, on-time on projects ranging from data center consolidation, business process re-engineering, on-premises, cloud disaster recovery/resiliency exercises and 3rd party disaster recovery/resiliency testing.
2. Managing third party testing for enterprise IT spanning 12 lines of business.
3. Successfully completed the 2016 IT technology line of business emergency notification test which had a scope of over 7500 IT associates.
4. Uncovered a pre-test data issue within mir3 which lead me to receive an it leadership award.
5. Implemented program governance which included testing metrics, reporting dashboards, testing standards, governance, and overall structure.
6. Reporting and calculating key risk indicators, program maturity level, achieved 95% overall scorecard program assessment.
7. Led the first successful business continuity workspace recovery tests for information technology.
8. Uncovered several infrastructure network bandwidth gaps which led to review and audit of all existing business unit recovery plans.
9. Executed the first successful critical vendor and external service provider's disaster recovery tests, validating the vendor's and the external service provider recovery programs.

Experience

10+ Years

Level

Consultant

Education

Bachelor Of Science

Description :

1. Assisting in the coordination and management of all out-sourced technology specialists, contracts, partners and vendors.
2. Assisting in the development of IT policies and procedures.
3. Identifying opportunities for improvement and/or cost savings within IT.
4. Interfacing with customers/residents regarding IT concerns including normal computer operations, data import, export, report generation, and customization.
5. Identifying and overseeing IT training for the organization.
6. Communicating directly with the VP of IT on a regular basis and participate in regularly scheduled meetings.
7. Supervising and providing advanced technical, analytical, project management, IT security, and policy guidance to the Desktop Support supervisor and to multiple senior-level Desktop Engineering Technicians.
8. Exercising broad judgment to manage complex software and hardware life-cycles, including budget planning and execution of IT-related purchases and services. 

Experience

5-7 Years

Level

Executive

Education

Diploma in Business Management

Description :

1. Managed and motivated technical engineers, delivering superior customer service in a fast-paced environment for a small federal government contractor in the management services/IT space (up to $10 million in revenue and 40 employees).
2. Responsible for the business processes design, review and improvements for service desk related items.
3. Provided advanced support of the end-user community for day-to-day operations, special project requests, and escalated troubleshooting.
4. Worked directly with the CEO and staff to ensure the highest level of customer satisfaction.
5. Coached, mentored, and led levels 1, 2, and 3 support personnel within the technical team environment.
6. Implemented and managed day-to-day operations over in multi-location environment.
7. Held responsibility for coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
8. Handled tasks related to financial plan preparation and reconciled capital and operational budgets.
9. Built credibility, established rapport, and maintained effective communication with stakeholders at multiple levels, including external stakeholders.
10. Implemented 802.1x wpa2 authentication standard for wireless devices within the enterprise to meet encryption policies.

Experience

10+ Years

Level

Consultant

Education

AAS in Electrical Engineering

Description :

1. Provided technical direction and support to engineers and administrators in troubleshooting enterprise systems problems.
2. Served as problem manager to ensure that senior management receives regular updates until problems are followed through to resolution.
3. Performed project management functions using various project management tools.
4. Ensured that all project tasks associated with enterprise systems are identified, delegated if necessary, and completed within allotted timeframes.
5. Provided support and counsel to peer management team in an effort to achieve Information Technology and/or individual peer team goals.
6. Provided monthly reports, at minimum, to senior management regarding enterprise systems statistics, performance, trend analysis, and security.
7. Communicated with clients and peers regarding policies, technologies, and enhancements as they apply to enterprise services.
8. Responded to the needs and questions of clients concerning their access to enterprise systems resources, capabilities, and enhanced functionality.

Experience

10+ Years

Level

Consultant

Education

AAS

Description :

1. Performing all desktop and application support for two locations, manage production application servers, work in Active Directory, DNS, DHCP.
2. Creating and modifying exchange mailboxes, Symantec endpoint protection server, and EMC networker backup servers.
3. Maintaining space plan documentation and corporate phone lists including all IP addresses.
4. Performing other duties as assigned such as IT vendors, printers and copiers.
5. Liaisoning to telecommunications, security, and all other technology vendors.
6. Locating and diagnosing and repairing all network, facilities security, and voice systems.
7. Developing policies, procedures and implementing technology-related controls.
8. Providing level 2 and 3 support in resolving network and security-related issues.
9. Maintaining awareness of current developments in information systems technology.

Experience

10+ Years

Level

Consultant

Education

BS in Mathematics

Description :

1. Provided information processing, systems counseling and guidance to management personnel throughout the firm.
2. Planned and controlled departmental staffing, development.
3. Responsible for all hardware acquisitions consistent with the business plan of the firm.
4. Directed the design, development, and maintenance of systems, programs, and systems software to meet the firms technical information needs.
5. Managed all software licenses. Established IS policies, standards, practices and security measures to ensure effective and consistent information processing operations and to safeguard information resources.
6. Established and maintained relationships with contractors, outside vendors, and equipment suppliers.
7. Maintained and actively reviewed 3rd party relationships to ensure they are meeting expectations.
8. Planned, managed and oversaw multiple large and complex projects. 
9. Constantly evaluated the organization's technology use, processes, and future needs to recommend improvements. 

Experience

10+ Years

Level

Consultant

Education

BBA in Computer Science

Description :

1. Daily responsibilities include managing day-to-day IT operations, planning, researching, and executing IT projects, monitoring and performing maintenance on the physical and virtual server environment and administering the SharePoint environment.
2. Configured backup copy jobs between servers to ensure the safety of backups in a disaster recovery scenario.
3. Assisted with the deployment of secondary exchange 2013 server to allow for mailbox database replication and high availability.
4. Managed project to deploy SharePoint 2013 portal for external client access.
5. Worked with client services group to gather requirements and build a flexible SharePoint environment capable of serving numerous clients securely.
6. Utilized forms-based authentication to further separate and secure logins to the client environment.
7. Portal served to facilitate collaboration for project teams, improve communication between internal departments and employees, and allow better access to internal policy and procedure documentation.
8. Managed project to replace phone system with Cisco unified communications system.

Experience

10+ Years

Level

Consultant

Education

Bachelor Of Science

Description :

1. Responsible for the design, and administration of the information for the corporate network services for Computec.
2. Designed and developed the implementation of technology solutions for corporate collaboration tools.
3. Managed the design, new data management architecture for Data Credito, the most important business unit in Computec.
4. Developed and maintained strategic relationships with decision-makers and key stakeholders.
5. Accomplished to coordinate inter-cultural teams to accomplish the milestones and dates of the project.
6. Promoted data exchange between principal investigators for sharing information, efforts in propulsion technology.
7. Managed the design, develop data management architecture the most important business unit in Computec.

Experience

2-5 Years

Level

Management

Education

Diploma

Description :

1. Supported the Business Analytics team for the Research and Development Project Management Office.
2. Led process and analytics re engineering initiatives with global cross-functional IT and business teams.
3. Leading Information Technology activities for Senior Management Reporting 
4. Led implementation and currently managing a Digital Rights solution.
5. Routinely constructed Cloud-based servers for Point of Sale systems for inventory management, and employee records.
6. Assisted web development and Exchange server administration, provided graphic design.
7. Trained and motivated the client portfolio to ensure effective implementation of programs and sales.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Responsible for IT innovation for Engineering, IT leaders, edge technology to enable competitiveness in aerospace design.
2. Coordinated technical resources to evaluate and apply key/large scale customer requests.
3. Designed simplified flowcharts to assist with business acceptance, surpassing traditional deliverable.
4. Implemented technology-based solutions to improve accuracy, mitigate operational risk, and create operating efficiency.
5. Supported the Business Analytics team for the Research and Development Project Management Office.
6. Led process and analytics re engineering initiatives with global cross-functional IT and business teams.
7. Handled database server tuning, application tuning, maintaining documentation, and database security.

Experience

5-7 Years

Level

Management

Education

Diploma

Description :

1. Troubleshot technology problems, set up personal computers and phones for new employees, specialized software.
2. Prescribed applications for employment, interview candidates to discuss the hiring processes and policies.
3. Scheduled, tracked and processed state licensing, background checks, credit reports, and contracts.
4. Ordered study materials, business cards, stationary, recruiting, marketing materials, and office supplies.
5. Developed team including web developers, database analysts, and business systems consultants.
6. Administered & managed technical activities of installation, operation & maintenance of hardware.
7. Performed internal audits & revised procedures & documentation usage to meet corporate requirements.

Experience

2-5 Years

Level

Executive

Education

Diploma

Description :

1. Recommended Information Technology best practices for environment.
2. Implemented Enterprise Security Plan for site.
3. Conducted internal security assessments for Windows environment using Microsoft Baseline Security Analyzer and Languard Network Security Scanner.
4. Performed Capacity Planning for SAN environment including HP-UX and Windows servers.
5. Utilized Norton Ghost for Business Continuance of Windows environment.
6. Responsible for providing high levels of service within a complex retail customer-service oriented organization.
7. Worked with business leaders to provide detailed insights into technical architecture and help prioritize new initiatives.

Experience

2-5 Years

Level

Executive

Education

Computer Information Systems

Description :

1. Managed Application Development and Operations, serving as lead programmer/analyst and administrator for IBM AS/400 systems.
2. Managed technical staff of programmer/analysts, network administrators, and help desk.
3. Developed, implemented, and maintained in-house, custom.
4. Developed enterprise application software, to meet evolving requirements of departments: Sales, Marketing, Manufacturing, Production Control, Procurement, Accounting, Engineering, Quality Assurance.
5. Worked with all levels, from department heads and senior management to clerical personnel, to ensure the correct translation of departmental requirements into technical specifications and effective application software.
6. Managed network services and voice/data communications between company locations in New York and Florida, with multiple buildings at each location.
7. Provided secure access to AS/400 and network services for outside sales representatives, European sales offices and customers.

Experience

2-5 Years

Level

Executive

Education

Masters

Description :

1. Oversaw IT department project planning and staff allocation to ensure timely response and meet project completion goals.
2. Engaged in ongoing research and strategic planning to improve the function and cost-effectiveness of business technologies.
3. Planed and deployed department-specific technology solutions.
4. Oversaw technology purchasing, including management of vendors, pre-bid infrastructure site walks and bid evaluation, support contracts, and licensing.
5. Managed yearly corporate technology budget and forecast annual IT expenditures.
6. Oversaw mobility platform policies (cross-carrier, cross-platform environment).
7. Developed technology policies and procedures, including data management and retention, disaster recovery, and business continuity.

Experience

10+ Years

Level

Senior

Education

Information Technology

Description :

1. Responsible for all aspects of IT and Cost Accounting at three plant locations in the U.S.
2. Managed four to 18 employees and consultants.
3. Reported to the CFO and General Manager.
4. Successfully negotiated the contract and led the implementation of Great Plains Accounting software.
5. Created and maintained numerous financial data models used for forecasting and business plan definition.
6. Convinced the CFO to lease all computer hardware instead of purchasing and depreciating the equipment.
7. Built and managed network computer facilities.

Experience

7-10 Years

Level

Management

Education

Associate

Description :

1. Managed an application development and support team, providing leadership, supervision, and technical direction.
2. Provided oversight and direction on standards, quality assurance, process improvement, and application security.
3. Met organizational and customer needs, while increasing employee satisfaction, maintaining department budgets, and improving staff skills.
4. Developed a strategic 5-year plan for the integration of the patient administrative applications and managed several strategic projects.
5. Managed a team of 12 to 17 systems analysts, of varying experience, who were responsible for both development efforts, as well as support of several applications.
6. Provided development opportunities for the staff.
7. Demonstrated ability to apply sound knowledge to diverse applications.

Experience

10+ Years

Level

Senior

Education

Master Of Science

Description :

1. Managed 6 IT team members.
2. Managed over 600 Sprint/Nextel Direct Talk phones and Blackberrys.
   
3. Managed all leased computer, communication equipment and contracts.
   
4. Configured a carrier-grade MTA server with UCLE/AV mail filtering resulting in improved mail server efficiency and security.
5. Retained a firm knowledge in shell scripting, including BASH; mail systems, including Postfix, Sendmail, and Bind; and server backup solutions, including Amanda and Arkeia.
6. Drove the high-quality completion of enterprise-wide implementation projects across broad technical, financial and business disciplines.
7. Spearheaded IT's collaboration with other business units to develop IT strategy in support of company's strategic initiatives.

Experience

10+ Years

Level

Senior

Education

B.A. In Business Management