IT Manager Resume Samples

Description :

1. Responsible for transforming the utility department from all manual processes to automated processes utilizing information technology.
2. Analyzed and implemented all current systems with the exception of the mainframe billing system.
3. Responsible for information technology department supporting 40 users, 56 Microsoft Windows workstations, and 26 Microsoft Windows servers.
4. Maintained and administered computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
5. Evaluated the organization's technology use and needs and recommended, such as hardware and software upgrades.
6. Met with department heads, managers, supervisors, vendors, and others, to solicit cooperation and find solutions that would help streamline operations.
7. Provided staff and users with assistance solving computer related problems, such as malfunctions and program problems.
8. Coordinated with vendors and with company personnel in order to facilitate purchases.

Experience

10+ Years

Level

Consultant

Education

BS in Business Administration

Description :

1. Running regular checks on network and data security.
2. Ensuring the security of data, network access, and backup systems.
3. Identifying and acting on opportunities to improve and update software and systems.
4. Developing and implementing IT policy and best practice guides for the organization.
5. Identifying problematic areas and implement strategic solutions in time.
6. Designing training programs and workshops for staff.
7. Conducting regular system audits. Running and sharing regular operation system reports with senior staff.
8. Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages.
9. Managing and reporting on the allocation of IT budget.
10. Providing direction for IT team members.
11. Managing and maintaining relationships with third-party vendors for printers, infrastructure support, phones, and copiers.

Experience

10+ Years

Level

Consultant

Education

Bachelor Of Commerce

Description :

1. Responsible for all IT segments including the procurement, disposal management, monitoring, project cycle and integration of all systems to achieve clinical operation and stability.
2. Monitoring all IT systems, budgets and project plans, making recommendations for new or upgraded technologies and communicating with a variety of levels of staff.
3. Ensuring maintenance of the overall infrastructure of the Companys servers, firewalls, network applications and network connectivity between all sites.
4. Monitoring and managing all devices, security systems and the flow of information in a secure manner without impacting clinical operations.
5. Working professionally with vendors to ensure system standards are met for software, hardware and protected health information.
6. Serving as a security officer responsible for HIPAA compliance regarding personal health information, performing audits and reporting issues to appropriate Directors.
7. Ensuring the clinic operating environments are functioning appropriately, including EMR based servers, treatment workstations, EMR workstations, network firewalls and switches, ePHI, disaster recovery, business continuity, incident response, and risk management.
8. Proactively managing and professionally communicating with IT team members.
9. Representing the IT Department and leadership in a positive manner with all levels of employees at different locations and maintaining confidentiality.

Experience

10+ Years

Level

Management

Education

MS in Computer Science

Description :

1. Leading diverse business and technical teams in delivering high quality, on-time on projects ranging from data center consolidation, business process re-engineering, on-premises, cloud disaster recovery/resiliency exercises and 3rd party disaster recovery/resiliency testing.
2. Managing third party testing for enterprise IT spanning 12 lines of business.
3. Successfully completed the 2016 IT technology line of business emergency notification test which had a scope of over 7500 IT associates.
4. Uncovered a pre-test data issue within mir3 which lead me to receive an it leadership award.
5. Implemented program governance which included testing metrics, reporting dashboards, testing standards, governance, and overall structure.
6. Reporting and calculating key risk indicators, program maturity level, achieved 95% overall scorecard program assessment.
7. Led the first successful business continuity workspace recovery tests for information technology.
8. Uncovered several infrastructure network bandwidth gaps which led to review and audit of all existing business unit recovery plans.
9. Executed the first successful critical vendor and external service provider's disaster recovery tests, validating the vendor's and the external service provider recovery programs.

Experience

10+ Years

Level

Consultant

Education

Bachelor Of Science

Description :

1. Assisting in the coordination and management of all out-sourced technology specialists, contracts, partners and vendors.
2. Assisting in the development of IT policies and procedures.
3. Identifying opportunities for improvement and/or cost savings within IT.
4. Interfacing with customers/residents regarding IT concerns including normal computer operations, data import, export, report generation, and customization.
5. Identifying and overseeing IT training for the organization.
6. Communicating directly with the VP of IT on a regular basis and participate in regularly scheduled meetings.
7. Supervising and providing advanced technical, analytical, project management, IT security, and policy guidance to the Desktop Support supervisor and to multiple senior-level Desktop Engineering Technicians.
8. Exercising broad judgment to manage complex software and hardware life-cycles, including budget planning and execution of IT-related purchases and services. 

Experience

5-7 Years

Level

Executive

Education

Diploma in Business Management

Description :

1. Managed and motivated technical engineers, delivering superior customer service in a fast-paced environment for a small federal government contractor in the management services/IT space (up to $10 million in revenue and 40 employees).
2. Responsible for the business processes design, review and improvements for service desk related items.
3. Provided advanced support of the end-user community for day-to-day operations, special project requests, and escalated troubleshooting.
4. Worked directly with the CEO and staff to ensure the highest level of customer satisfaction.
5. Coached, mentored, and led levels 1, 2, and 3 support personnel within the technical team environment.
6. Implemented and managed day-to-day operations over in multi-location environment.
7. Held responsibility for coordinated management of multiple related projects directed toward strategic business and other organizational objectives.
8. Handled tasks related to financial plan preparation and reconciled capital and operational budgets.
9. Built credibility, established rapport, and maintained effective communication with stakeholders at multiple levels, including external stakeholders.
10. Implemented 802.1x wpa2 authentication standard for wireless devices within the enterprise to meet encryption policies.

Experience

10+ Years

Level

Consultant

Education

AAS in Electrical Engineering

Description :

1. Provided technical direction and support to engineers and administrators in troubleshooting enterprise systems problems.
2. Served as problem manager to ensure that senior management receives regular updates until problems are followed through to resolution.
3. Performed project management functions using various project management tools.
4. Ensured that all project tasks associated with enterprise systems are identified, delegated if necessary, and completed within allotted timeframes.
5. Provided support and counsel to peer management team in an effort to achieve Information Technology and/or individual peer team goals.
6. Provided monthly reports, at minimum, to senior management regarding enterprise systems statistics, performance, trend analysis, and security.
7. Communicated with clients and peers regarding policies, technologies, and enhancements as they apply to enterprise services.
8. Responded to the needs and questions of clients concerning their access to enterprise systems resources, capabilities, and enhanced functionality.

Experience

10+ Years

Level

Consultant

Education

AAS

Description :

1. Performing all desktop and application support for two locations, manage production application servers, work in Active Directory, DNS, DHCP.
2. Creating and modifying exchange mailboxes, Symantec endpoint protection server, and EMC networker backup servers.
3. Maintaining space plan documentation and corporate phone lists including all IP addresses.
4. Performing other duties as assigned such as IT vendors, printers and copiers.
5. Liaisoning to telecommunications, security, and all other technology vendors.
6. Locating and diagnosing and repairing all network, facilities security, and voice systems.
7. Developing policies, procedures and implementing technology-related controls.
8. Providing level 2 and 3 support in resolving network and security-related issues.
9. Maintaining awareness of current developments in information systems technology.

Experience

10+ Years

Level

Consultant

Education

BS in Mathematics

Description :

1. Provided information processing, systems counseling and guidance to management personnel throughout the firm.
2. Planned and controlled departmental staffing, development.
3. Responsible for all hardware acquisitions consistent with the business plan of the firm.
4. Directed the design, development, and maintenance of systems, programs, and systems software to meet the firms technical information needs.
5. Managed all software licenses. Established IS policies, standards, practices and security measures to ensure effective and consistent information processing operations and to safeguard information resources.
6. Established and maintained relationships with contractors, outside vendors, and equipment suppliers.
7. Maintained and actively reviewed 3rd party relationships to ensure they are meeting expectations.
8. Planned, managed and oversaw multiple large and complex projects. 
9. Constantly evaluated the organization's technology use, processes, and future needs to recommend improvements. 

Experience

10+ Years

Level

Consultant

Education

BBA in Computer Science

Description :

1. Daily responsibilities include managing day-to-day IT operations, planning, researching, and executing IT projects, monitoring and performing maintenance on the physical and virtual server environment and administering the SharePoint environment.
2. Configured backup copy jobs between servers to ensure the safety of backups in a disaster recovery scenario.
3. Assisted with the deployment of secondary exchange 2013 server to allow for mailbox database replication and high availability.
4. Managed project to deploy SharePoint 2013 portal for external client access.
5. Worked with client services group to gather requirements and build a flexible SharePoint environment capable of serving numerous clients securely.
6. Utilized forms-based authentication to further separate and secure logins to the client environment.
7. Portal served to facilitate collaboration for project teams, improve communication between internal departments and employees, and allow better access to internal policy and procedure documentation.
8. Managed project to replace phone system with Cisco unified communications system.

Experience

10+ Years

Level

Consultant

Education

Bachelor Of Science