As an IT Operations Specialist, the individual will bring innovation and efficiency to the IT department and is accountable for all operations and technical services. The job description entails delivering new and enhancing existing services and providing continuous service improvement. Other crucial duties are listed on the IT Operations Specialist Resume as – providing a timely solution to escalated incidents, service requests, and problems; driving operational efficiency, managing the innovation and technical pipeline and escalated problems, taking ownership and managing the problem management process, carrying out proactive problem management, and fostering a collaborative team approach.
Employers typically seek applicants with the following skills and abilities – working in a comparable role in a large-scale environment, knowledge of a fast-paced environment with continual demands and changing priorities; technical expertise with Microsoft System Centre, and ITIL certification. A diploma in the field of IT or computer science is often listed on resumes.
Headline : Ability to quickly learn new concepts and technologies. Strong written and verbal communications with experience dealing with international partners. Consistently resolves ongoing issues or defects and often called upon to solve problems.
Skills : Bilingual, IT Business Analysis, End-User Support, Quality Assurance Software Testing, Analytical Problem Solving.
Description :
Supported user administration for various office sites.
Responsible for administrative Exchange functions such as moves, adds, and shared mailboxes.
Supported Autonomy/EAS email archive system enterprise-wide.
Installed, configured, tested, and published applications into Citrix environment.
Built and deployed physical servers and VMs in the enterprise for various uses.
Managed WSUS system enterprise-wide.
Created associated GPOs to support this.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
IT Operations Specialist Resume
Headline : Directing and managing corporate trainers and learning coordinators, developed curriculum facilitated instructor-led training sessions for new technologies utilizing Microsoft Office, Word, Excel, PowerPoint, Outlook, Project Publisher, Visio, OneNote, Access 2010 & 2013 and Adobe Design Suites, Adobe Captivate, Camtasia, Storyline, Share Point, E-Learning modules and CBT's, WBT's and ILT's were created and facilitated.
Skills : Training & Development, Software Development, Project Management, Organizational Development, Management, Information Technology.
Description :
Assessed the program, training and organizational development needs within oil and gas organizations.
Led the analysis, design, development, implementation and evaluation of all software training programs.
Acted as operations subject matter expert (SME) for; Microsoft Office, Storyline, Android, IOS, Microsoft Dynamics CRM software training, and data migrations.
Worked on adhoc project and events scheduling and managing departmental deliverables, communications, communications, facilitation's and functional analysis.
Designed and delivered organizational development deliverables, scope, materials, ISD content and presentations program wide via Storyline, CBT's and WBT's.
Provided departmental metrics and evaluative training reports.
Provided program leadership throughout department(s) via face to face presentation, town hall meetings webinars, departmental huddles and facilitation's.
Experience
5-7 Years
Level
Executive
Education
Business Administration
IT Operations Specialist Resume
Objective : IT Operations Specialist with 3+ years of experience in Leading and Planning the Program Communicated with clients, stakeholders to gain support for all program initiatives and solicit improvements to improve departmental operational effectiveness and training, and also Planning and implementing domain GPOs for system management and security.
Responsible for the creation and termination of user accounts.
Monitored and managed of batch jobs.
Worked with various vendors (IBM, Manhattan, VisionSolutions, etc.) to resolve systems issues.
Performed system health check and manage/load licenses.
Installed new releases and fixes in production and backup environments.
Performed system backups and recovery.
Researched errors in job logs.
Experience
2-5 Years
Level
Executive
Education
Bachelor's
IT Operations Specialist Resume
Objective : Objective To find a position where I can utilize my skills in the ever-changing technology field. Currently enrolled in online classes so that I can obtain my CCNA and CCNP. A reliable, focused, and self-motivated person who has the strong work ethic and a positive attitude. I have the ability to multi-task, stay organized and work with a team or individually.
Skills : Microsoft Office 2016, Windows 7.
Description :
Consulted with management to determine information services requirements.
Applied knowledge of system capacity to determine feasibility of projects.
Maintained current knowledge of new hardware and software and recommends upgrading to maintain efficient operation.
Performed analysis of department production and redesigns workflow if appropriate.
Consulted with software and hardware vendors and other establishment workers to solve problems impeding computer processing.
Met with Information Systems staff to determine impact of proposed changes in hardware or software on computer operations and service to users.
Evaluated new software and hardware to determine usefulness and compatibility with existing software and hardware.
Experience
2-5 Years
Level
Junior
Education
Associate Of Arts
IT Operations Specialist Resume
Summary : To learn and develop additional intellectual knowledge that will soon contribute to my experiences and further enhance my career growth, that I may contribute in my own way in realizing the goals of the company and improve my potentials as an IT professional.
Skills : EDSAT, As400, Unix Administration, CTRL-M, SQL, Microsoft Office.
Description :
Monitored application availability.
Monitored completion of overnight batch jobs (EDSAT).
Monitored file movement and deliveries.
Initiated emergency call outs where appropriate.
Produced logs and report output from the overnight shifts for action.
Updated and revised daily, weekly, monthly, quarterly and annual process checklists and procedures manuals where appropriate.
Liaised with all appropriate RTC entities on operational task updates.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Science
IT Operations Specialist Resume
Headline : IT Operations Specialist possessing strong verbal, written, and interpersonal skills. I effectively collaborate with all levels of personnel and have been an integral member of various teams functioning in an environment demarcated under well-defined performance benchmarks to ensure client satisfaction. I maintain a successful record of performance through effective leadership and a positive attitude.
Skills : Microsoft Office Suite, IT..
Description :
Promoted to client facing project manager role to plan, schedule and execute all stages of implementations for all Accountable Care Organizations that use the Active CareTeam application.
Assessed business implications for each project phase and monitored progress to meet rigorous deadlines, industry standards and cost targets provided by Sr.
Responsible for creating, maintaining, and executing Project plans to resolve highly visible issues within the application for the Accountable Care Organizations.
Created a special forum with multiple departments that meets during each quarterly release to manage and resolve any and all client reported issues or concerns that operates during the first week of the release until all issues are closed.
Responsible for the migration of ServiceNow and SalesForce into all systems and departments for company-wide use.
Tested and debugged new/updated Monitored Events to ensure accuracy before the Monitored Event can be used to analyze and report on a given populations medical data.
Managed each client's special implementation and testing for the system-wide conversion from ICD-9 to ICD-10 as mandated by the Center of Medicare and Medicaid Services.
Experience
5-7 Years
Level
Executive
Education
GED
IT Operations Specialist Resume
Headline : Experience in IT Operations Specialist while managing Enterprise and Global infrastructures. I am eager to take on the responsibilities of Desktop Support, Systems/Network Administrator and IT Support Operation, opportunities within your organization.
Skills : Strong problem-solving and analytical skills.
Description :
Provided on-site IT support for call center operations in the Nationwide Service Center.
Worked with various specialty teams on installation and maintenance of desktop, laptop, server, network, and telecom systems.
Duties included hands-on customer support with hardware and software along with vendor interface for IT.
Transitioned to offsite in focusing on remote service requests and enterprise Windows 7 conversion project.
Resolved hardware and software incidents and service requests, including data backup and restoring.
Served as the organization's on-site telecommunications support for the Avaya Definity switch and desktop phones.
Contributed to operations and revenue for the facility by providing support for computer and telecommunications hardware and software for the call center.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
IT Operations Specialist Resume
Headline : Responsible for Answering questions and resolving network issues for clients and users either in person, by telephone, or via remote connection, and also Providing assistance concerning the use of computer hardware and software including printing, installation, security, and operating systems.
Skills : Expert In Microsoft Office, C++ Programming, Leadership, Training And Development.
Description :
Initially charged with turning around a severely dysfunctional IT infrastructure experiencing complex operating problems.
Initiated and directed large-scale projects to stabilize the network, improve uptime and increase reliability of sensitive and important information.
Managed software implementations, quality assurance, and training and deployment efforts to ensure smooth transitions to new or updated software.
Provided supervision to external vendors to ensure that requirements are met per contractual agreement and project plan.
Managed the deployment, monitoring, maintenance, development, upgrade and support of all IT systems, servers, PCs, operating systems, hardware, software, peripherals and office automation equipment.
Managed and coordinated migration of all the servers in the department to a new facility.
Oversaw provision of end-user services, including help desk and technical support services.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Business Administration System
IT Operations Specialist Resume
Headline : To secure aN IT Operations Specialist position that will lead to a lasting working relationship in the field of tech support, I.T. support, customer service & telecommunications.
Skills : Customer Service, Sales, Tech Support & I.T. Support Experience.
Description :
Exceeded monthly expectations, also am in the top 5 of my team with ticket quality.
Worked with software and hardware tools to remotely identify and diagnose WAN problems.
Troubleshoot complex network problems involving power network hardware routers, CSU & carrier services, TCP/IP, Routing protocols, and IP addressing.
Isolated Physical Layer Problems using Cisco, Juniper, Shasta Routers with UNIX commands Setup call messaging (MGCP, SIP, H.323) Work with LEC and vendors to resolve issues Troubleshoot VOIP, 800, 1+ LD Take Inbound Calls from Customers in Support of their hosting Environments.
Monitored and responded to customer emails requesting assistance with data center activities impacting their hosting infrastructure.
Identified, resolved and escalated incidents according to procedural documentation and training.
Objective : Highly qualified IT Operations Specialist with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Troubleshooting, Technical Support, Computer Hardware, Networking, Network Administration, System Administration, Active Directory, Windows Server, Data Migration, A+, Security+ +, MCP.
Description :
Performed equipment repairs, installation, imaging, and configurations, developing and scheduling training for global clientele.
Achieved this while working with clients and technical resources of multiple generations, diverse ethnic and cultural backgrounds, and varying technological aptitudes, demonstrating working well with others and adapting to environment.
Met annual compliance, monitoring and performing firmware updates and applying security protocols for 3000+ network printers throughout United States.
Utilized Web Jetadmin and HP download manager.
Led teams on new site set-ups and old site decommission on or ahead of schedule by effectively communicating and assessing knowledge and skills of team members and accurately deploying talents.
Installed and maintained COWLAN corporate wireless network at 2 locations with 100% uptime.
Installed and maintained Cisco VoIP phone systems with seamless transition from analog PBX system.
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