IT Program Manager Resume Samples

Description :

1. Directed efforts of 30 contractors in the execution of 2 projects in synchronization within scope, goals, requirements, and Agency strategic vision.
2. Managed cost, schedule, risks, and performance of system and software development from inception to completion.
3. Created, evaluated, and analyzed stakeholders' requirements to provide necessary IT services to meet mission needs.
4. Piloted development of $20M security, insider threat, and counterintelligence case management application.
5. Implemented and enabled automated case management, data management, collaborative and hierarchical workflow processes, and robust reporting capabilities for 6 Office of Security Divisions and 4 Office of Counterintelligence Divisions.
6. Eliminated manual processes, antiquated, disparate, legacy, and single-point proprietary systems.
7. Managing and overseeing all IT related activities, under the direction of the Office of Innovation and Technology and Managing Director's Office in accordance with the guidelines set by the city's departments and best practices, including evaluating design, development, and coordination of projects.

Experience

5-7 Years

Level

Executive

Education

Business Administration

Description :

1. Responsible for planning and managing complex budget, forecast and resource management process models, doing an in-depth analysis of financials for company operations, pinpointing risk and opportunity areas.
2. Developed monthly business performance reviews, and providing performance ad-hoc reports for insightful financial/business analysis, highlighting business issues, risks and profit opportunities so timely decisions could be made on business needs.
3. Supported management decision-making in creating new business and marketing opportunities with data, analyzing key business drivers, evaluating the competitive landscape, and prioritizing business development initiatives (buy versus build).
4. Designed and developed the financial management reporting and monitoring quarterly and monthly billing rate.
5. Drive a budget planning for budgets in excess of $100M, tracking and forecasting, in collaboration with Microsoft Finance deploying consistent and accurate financial reporting procedures.
6. Developed analysis and framework that encompassed understanding risk and return.
7. Provide input into and/or implement accounting policies and procedures to ensure that appropriate business controls are established and operating effectively.
8. Manage billing and cross charge processing for total of $21M across Microsoft organization.

Experience

7-10 Years

Level

Management

Education

Business Administration

Description :

1. Managed all aspects of the program staffed with a projectized and geographically dispersed team of 24 personnel with environments consisting of production, COOP, training, testing, and development.
   
2. Managed the Software Development Life Cycle (SLDC) for the application using primarily the Waterfall model.
3. Oversaw the use of the Jira ticketing system to manage system requirements, software development, and operations/maintenance tasks.
4. Oversaw the Configuration Management process in Serena and served as the program's technical representative for requirements, cost and schedule input to the command's Configuration Control Board.
5. Ensured operating systems and applications met security requirements through vulnerability scans and regular patching.
6. Served as the primary customer liaison to both the government PMO for contracting and technical issues and the Army Soldier Record Branch for the functional requirements of the application.
7. Monitored scope and work breakdown structures for timeliness, completeness, conflicts, and risks.

Experience

10+ Years

Level

Senior

Education

Information Technology

Description :

1. Interface with all levels of management, users and support staff.
2. Reduce software costs by implementing version control and standardizing engineering applications.
3. Manage multiple projects that selected and implement standard applications - Implement methodology to automate software implementation and upgrades.
4. Coordinate and consult with other sites regarding systems implementation of hardware and software.
5. Manage work across multiple IT disciplines in support of multiple engineering disciplines - Coordinate and expand IT support model beyond the local sites to enable resource sharing, knowledge base reuse, and standard support.
6. Collaborated with Upstream, Downstream and P&T organizations to design, develop and implement the long term support strategy and roadmap for enterprise engineering and laboratory applications.
7. Interface with BU leaders, end users, IT partners and external vendors using the Integrated Support Model to monitor and improve application service performance according to published SLAs.

Experience

10+ Years

Level

Senior

Education

IT

Description :

1. Responsible for the project management of several projects throughout the entire project life cycle, including proposal evaluation, project initiation, project delivery, stakeholder management, post implementation review and project close out.
2. Manage multiple Vendors and Project Managers to achieve stated goals and objectives within SOW, contracts and purchase orders.
3. Draft action plans and lead meetings with department executives to review project status and proposed changes.
4. Manage project budgets of $1 million+ and work closely with senior management, project sponsors, functional managers, SMEs, and vendors to execute on technical solutions utilizing PMI methodologies.
5. Monitor costs, timescales and resources to achieve 100% success rate of completing projects under budget.
6. Draft action plans and lead meetings with department executives to review project status and proposed changes.
7. Conduct transition meetings with support teams, vendors, consultants to ensure a smooth transition of knowledge transfer from the implementation team.
8. Secure formal acceptance of designated milestones and conduct gate reviews.

Experience

10+ Years

Level

Senior

Education

MBA

Description :

1. Developed, directed, and executed activities related to end-to-end project management, including project plans and estimates, slot planning, statement of work documents, scoping, and requirements gathering throughout implementation and deployment.
2. Proactively monitored, managed and reported on execution of deliverables within program.
3. Managed largest program within PMO: up to 40 concurrent projects balanced across nine Project Managers on four continents.
4. Rebuilt Program from the ground up through collaboration with key resources and leveraging business relationships and acumen.
5. Utilized Microsoft SharePoint and created Milestone Management process that to assist with managing resource capacity across organization.
6. Lead team to successful implementations of the New Skies airline reservation software, managing the IT infrastructure tasks that relate to such implementations.
7. Designed Disaster Recovery sub-program for implementation projects.
8. Served as project manager on high-profile projects, and as escalation point for all active projects.

Experience

5-7 Years

Level

Executive

Education

Business

Description :

1. Providing business continuity, software enhancements and software support to a $160M business unit.
2. Hiring, training, coaching and evaluating the performance of IT staff and consultants.
3. Provide team management and planning for approximately 10 Sales Force developers, BA, PM and system admin delivering strategic projects and support releases for a call center OMS platform.
4. Provide project management and support to public website and multiple National Sales custom websites.
5. Resource capacity planning, labor forecasting and staffing for all strategic portfolio and National Sales initiatives as well as infrastructure projects and minor support/maintenance.
6. Regular communication with business leaders regarding portfolio status, issues, updates, etc Oversee and approve design approach for solutions on Force.com platform.
7. Strategic planning of OMS application releases, as well as Financial Force and other apps on Force.com platform.
8. Adherence to IT Change Management policy, Sarbanes-Oxley (SOX) requirements and PCI compliance.

Experience

5-7 Years

Level

Executive

Education

IT

Description :

1. Manages scope, impact and complexity through all phases of the life cycle of the financially largest and most complex program that Erie Insurance has ever implemented.
2. Manages inter-dependencies and integration among multiple projects, teams, vendors, and stakeholders.
3. Has decision-making authority at the program level.
4. Handles cross-organizational programs of broad scope and high complexity or of broad scope and moderate complexity usually managing a core team that manages functionally specific teams.
5. Sets direction for program directly related to corporate policies and important business operations to meet strategic goals.
6. Leads the core team and guides performance of functional teams, role enables being the key interface with stakeholders and leadership internally and externally.
7. Assigns overall tasks to others managing general areas of responsibility in support of program goals.
8. Exercises judgment and discretion to develops solutions, remove obstacles and redefine approaches.

Experience

5-7 Years

Level

Executive

Education

MBA

Description :

1. Provider of Web hosting as well as website and content management system design and development services.
2. Directed 11-person team in all facets of website development, project management, network/system administration, and technical support services.
3. Coordinated multiple website and product development initiatives simultaneously.
4. Managed pre-sales engagements to evaluate client needs and to create technical specifications.
5. Oversaw solution development, testing, integration, and support.
6. Selected Achievements Performed extensive business process mapping to streamline activities, improving productivity by 18% while cutting project-related costs by 26%.
7. Compiled detailed specification sheets and leveraged proven project and development methodologies to reduce scope creep and slash project rework by 67% while increasing project profitability by 31%.
8. Instituted CMM framework to improve change and support activities by 32%.

Experience

10+ Years

Level

Senior

Education

Information Technology

Description :

1. Responsible for managing Global Compute Run Team projects throughout a 5000+ server environment.
2. Generated organizational communication process of monthly accomplishments as well as creation of a process for providing visibility to the project accomplishments to all team members.
3. Managed the implementation of Windows, Linux, VMWare, Unix, and HPUx deployments.
4. Led development of Project Management Portal throughout the Compute Run Team.
5. Created and managed project plans, detailed and accurate estimates, scope of work documents (SOW), functional and technical requirements, risk assessments, specifications, schedules and budgets.
6. Managed relationships between members of the Run team and Design and Build team.
7. Met with techstack owners, consultants, 3rd party vendors and GE Management about project status.
8. Built relationships and sustained alliances with clients to assess needs, present project strategies, and manage expectations for all initiatives.

Experience

7-10 Years

Level

Consultant

Education

Masters In Computing

Description :

1. Good experience with change management through deployment of advanced software solutions aligning to business objective's and improving process and user efficiency.
2. Streamlined processes in native ERP with vendor systems in the area of price, inventory , ordering and payment management.
3. Implemented time management solution for technician time punches to flow those hours automatically into ERP work orders.
4. Improved Business Reporting and Analytics.
5. Led design and implementation of mobility applications to cater the business needs in area of Salesman visibility of customer accounts and machine check in, inspection and check out processes.
6. Enhanced system usability of native ERP by designing, developing and implementing advanced and enhanced solutions and features of software.
7. Skills Used Project Management, Program Management, Consulting, Change Management, Business Analysis, Requirement Gathering, Infor LN ERP, Microsoft BI, CRM.

Experience

7-10 Years

Level

Management

Education

Master's In Management

Description :

1. Managed ten million dollar IT budget to include contracts, ensuring funding remained with the scope of the project with minimal over-runs or under-runs.
2. Planned, developed, and coordinated the implementation, operation, and maintenance of current and future systems.
3. Authored and briefed to the community of interest new and updated policies governing the program.
4. Policies included the streamlining of the request process for filters and interfaces to the program; this also improved transparency and increased the time-to-market for customer requests.
5. Expanded the relationship with the International Engagement office increasing efficiencies and decreased time required for memo approval and signature.
6. Completed successful staffing of 20 memos within 1 year.
7. Wrote an updated classification policy resulting in 15% fewer classification oriented questions to the program management office.

Experience

5-7 Years

Level

Executive

Education

Bachelor Of Science