An IT Service Delivery Manager typically oversees workers, facilitates meetings, and ensures products and services satisfy consumers. While no duties are exactly alike for all these professionals, a well-drafted IT Service Delivery Manager Resume mentions the following several roles and responsibilities common to the job – leading the team of technical support specialists; providing support and supervising staff, providing directions and mentorship in tech support; implementing best practices in help desk and IT support; managing and facilitating meetings, improving performance and services, and product quality; reviewing IT services catalog, and ensuring team members are familiar with the IT service delivery processes and practices.
Those well-suited to this profession normally possess the following skills – leadership skills, knowledge about IT, familiarity with technology and computer software; extreme knowledge about the specific software; and technical expertise. Employers typically prefer those with a degree in computer science or a similar area of study.
Summary : Results-driven IT Service Delivery Manager with over 10 years of experience in optimizing service delivery and enhancing customer satisfaction. Proven track record in managing cross-functional teams and implementing ITIL best practices.
Skills : User Management, Documentation Skills, Project Scheduling, ITIL Framework
Description :
Managed a team of 14, delivering exceptional technical support across 20 remote locations.
Oversaw project management for site expansions and integrations, ensuring timely execution.
Delivered expert-level technical support and service delivery to enhance customer satisfaction.
Prioritized on-site and remote support to address critical issues effectively.
Managed IT budgets for multiple teams, ensuring cost-effective operations.
Set benchmarks for meeting service level agreements (SLAs) and company objectives.
Guided IT staff in achieving operational goals and maintaining high service standards.
Experience
10+ Years
Level
Senior
Education
Bachelor's In Business Management
IT Service Delivery Manager Resume
Objective : Results-driven IT Service Delivery Manager with 5 years of experience in optimizing service delivery, managing cross-functional teams, and enhancing customer satisfaction. Proven track record in delivering IT solutions that align with business objectives.
Skills : Service Analysis, Service Management, Stakeholder Engagement, Incident Management, Change Management
Description :
Led end-to-end service delivery for a suite of applications, ensuring alignment with business goals and customer needs.
Managed contracts and sales activities, enhancing operational efficiency and client satisfaction.
Oversaw the delivery of software services, ensuring adherence to quality standards.
Translated business requirements into actionable service requirements for technical teams.
Acted as a key liaison between business units and IT, facilitating effective communication.
Ensured all services aligned with the company's technical and business strategies.
Served as the escalation point for business and IT teams, resolving issues promptly.
Experience
2-5 Years
Level
Executive
Education
Masters In Business Administration
IT Service Delivery Manager Resume
Summary : IT Service Delivery Manager with 10 years of experience in IT service management, specializing in delivering high-quality IT solutions and support. Proven track record in optimizing service delivery and enhancing customer satisfaction.
Skills : IT Security Management, ITIL Framework, Service Level Management, Incident Management, Change Management
Description :
Oversaw IT service delivery for 39 locations, supporting 3,500 users across the US, Canada, and India.
Delivered comprehensive IT services including service desk, application support, and network operations.
Managed projects for new and upgraded information systems, ensuring timely implementation and accountability.
Evaluated IT procedures and equipment to enhance efficiency and reduce costs.
Provided timely user support in alignment with established SLAs, improving service quality.
Collaborated with IT leadership to justify project costs and manage budgets effectively.
Ensured compliance with security policies, maintaining a secure IT environment.
Experience
10+ Years
Level
Senior
Education
GED
IT Service Delivery Manager Resume
Summary : Results-driven IT Service Delivery Manager with over 10 years of experience in optimizing service delivery, enhancing operational efficiency, and managing cross-functional teams to achieve business objectives.
Managed a team of 36 staff across 7 hospitals and 60 clinics, ensuring high-quality service delivery.
Reviewed incidents and tasks to maintain accurate documentation and prioritization.
Facilitated weekly meetings to enhance communication and coordination among support teams.
Collaborated with IT departments to ensure updated workflow and process documentation.
Analyzed reporting data to identify improvement areas and develop new operational processes.
Conducted feedback sessions to foster staff development and performance improvement.
Created Statements of Work for services outside the support contract to ensure clarity.
Experience
10+ Years
Level
Senior
Education
BS
IT Service Delivery Manager Resume
Summary : IT Service Delivery Manager with over 10 years of experience in managing IT services, enhancing service delivery, and leading cross-functional teams to achieve operational excellence and customer satisfaction.
Skills : Team Leadership, Service Level Management, Incident Management, Change Management, Process Improvement
Description :
Managed the planning and delivery of IT services at HealthSpot, ensuring alignment with business objectives.
Led a team of 9 across Service Desk and Quality Assurance, fostering a culture of collaboration and excellence.
Developed and implemented a new service desk process, enhancing operational efficiency and user satisfaction.
Established an incident management system using Remedy Force, improving tracking and resolution times.
Defined and monitored SLAs, achieving a first call resolution rate of 100%.
Streamlined support operations, reducing personnel needs from 7 to 5 while maintaining service quality.
Facilitated team growth through training and performance evaluations, enhancing team capabilities.
Experience
10+ Years
Level
Senior
Education
BA
IT Service Delivery Manager Resume
Summary : IT Service Delivery Manager with over 10 years of experience in leading IT service operations, optimizing service delivery, and enhancing customer satisfaction in global environments. Proven expertise in ITIL processes and strategic service management.
Managed global IT operations and large-scale IT transitions for healthcare clients, ensuring seamless service delivery.
Oversaw onshore and offshore teams to drive project success and enhance account growth.
Responsible for P&L, CSAT, and value-added initiatives, managing a budget of $6 million and 20 FTEs.
Forecasted operational budgets and met GM targets while enforcing process governance and ITIL compliance.
Managed customer relationships, vendor escalations, and SLA adherence for service management.
Collaborated with senior leadership on proposals and project initiatives, enhancing service offerings.
Ensured the overall health of the service management tower, focusing on CSAT and performance improvements.
Experience
10+ Years
Level
Senior
Education
MS
IT Service Delivery Manager Resume
Objective : Results-driven IT Service Delivery Manager with 2 years of experience in incident management, change control, and service restoration. Proven ability to enhance service delivery and improve customer satisfaction through effective communication and ITIL best practices.
Skills : Version Control, Web Development, Styling Techniques, Scripting Languages, Database Management
Description :
Managed incident resolution processes, ensuring timely restoration of services.
Coordinated with cross-functional teams to troubleshoot complex IT issues.
Communicated incident updates to stakeholders, ensuring transparency and clarity.
Documented incidents and changes in the ticketing system for compliance and tracking.
Conducted post-incident reviews to identify areas for improvement.
Ensured adherence to SLAs and OLAs for critical incidents.
Developed training materials for staff on incident management best practices.
Experience
0-2 Years
Level
Entry Level
Education
GED
IT Service Delivery Manager Resume
Summary : Results-driven IT Service Delivery Manager with 10 years of experience in optimizing service delivery, enhancing customer satisfaction, and leading cross-functional teams to achieve operational excellence.
Delivered exceptional IT services, ensuring data integrity and security across all platforms.
Recognized for innovative service delivery strategies that enhanced operational efficiency.
Led a high-performing team, fostering a culture of collaboration and continuous improvement.
Streamlined processes to boost productivity and elevate customer satisfaction metrics.
Ensured strict adherence to Service Level Agreements, resulting in a high customer satisfaction index.
Implemented ITIL best practices to enhance service delivery and incident management.
Served as the primary contact for clients, managing major incidents and coordinating with delivery teams.
Experience
10+ Years
Level
Senior
Education
Education And Business
IT Service Delivery Manager Resume
Objective : Dynamic IT Service Delivery Manager with 5 years of experience in optimizing service delivery processes, enhancing customer satisfaction, and leading cross-functional teams to achieve operational excellence.
Skills : ITIL Service Management, Service Level Management, Incident Management, Change Management, Customer Relationship Management
Description :
Managed IT Service Delivery for a Federal Home Loan Bank, enhancing operational efficiency.
Streamlined service delivery processes, significantly improving customer experience and satisfaction.
Led a Shared Services Team, overseeing Service Desk, Application Support, and Change Management.
Ensured application security and performance through regular updates and maintenance.
Oversaw budgeting for IT hardware and software, optimizing resource allocation.
Implemented a tiered IT support structure, improving customer service response times.
Enhanced service desk performance, achieving a 40% increase in first call resolution rates.
Experience
2-5 Years
Level
Executive
Education
Master Of Science
IT Service Delivery Manager Resume
Headline : IT Service Delivery Manager with 7 years of experience in overseeing service delivery, managing vendor relationships, and ensuring compliance with SLAs. Proven track record in optimizing operations and enhancing customer satisfaction.
Creating an account is free and takes five seconds.
You'll get access to the PDF version of this resume template.
Choose an option.
Sign up with Google
Sign up with Facebook
Sign up with Linkedin
This helps us make sure you're human and prevents spammers from abusing our services.
By continuing, you agree to our Privacy Policy and Terms.
Unlock the Power of Over 10,000 Resume Samples.
Take your job search to the next level with our extensive collection of 10,000+ resume samples. Find inspiration for your own resume and gain a competitive edge in your job search.
Get Hired Faster with Resume Assistant.
Make your resume shine with our Resume Assistant. You'll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want.
Get Noticed with Resume Templates that Beat the ATS.
Get past the resume screeners with ease using our optimized templates. Our professional designs are tailored to beat the ATS and help you land your dream job.
