An IT Site Manager provides high-level customer service and ensures compliance with all company’s rules and regulations. A well-drafted IT Site Manager Resume mentions the following core duties – ensuring customer satisfaction by responding to inquiries, managing daily on-site operations such as headcount, check-ins of employees to ensure staff’s availability, training all temporary employees, monitoring all company activities, ensuring compliance with company procedures and policies, training and inducting employees to achieve and maintain designed staffing patters, developing and maintaining relationships with management and supervisors; solving employee issues, concerns and grievances; and developing ways to retain all employees.
To achieve overall success in this post, candidates are expected to possess the following core skills – strong leadership skills, the ability to work with a diverse workforce, a good understanding of project management; customer service skills, and time management abilities. Many employers want their candidates to have a degree in IT or Computer Science. Advancement in career could need a master’s degree and work experience.
Summary : IT Site Manager, with 15 professional years across the spectrum in IT Infrastructure, Help Desk, Technician, Management, PM, Data Operations, Data Center and Systems Administration.
Skills : UNIX Vi Editor, Visual Basic 6.0, Visual Form Editor,.
Description :
Led site IT department as POC while communicating strategy with NetAdmin, SysAdmin and Telecom teams, including key corporate senior leaders.
Implemented current logical IT infrastructure supporting for 630+ desktop and laptop users in a Call Center environment, operating both Windows XP & Windows7.
Managed Help Desk Services and IT infrastructure enhancement projects, including mounting servers, routers, network switches, patch panels, wire management, CAT6 cabling, wireless access points to secure MDF and IDF, as well as the rotate backup tapes and recovery to ensure best business practices.
Advanced experience in troubleshooting; provide Tier 1 - 3 technical support for product end users and internal staff; managed issues from identification through resolution.
Quote, source, submit PO requests, place, and track procurement orders for needed IT equipment.
Query, manipulated and delivered weekly security server data reports to corporate.
Created weekly site status report to deliver to corporate IT management.
Experience
10+ Years
Level
Senior
Education
MS
IT Site Manager Resume
Summary : To work in a dynamic IT Site Manager professional environment with a growing organization and utilize my creativity and innovative thinking for benefit of the organization and myself.
Skills : IT Management, Systems Administration, Continuous Improvement.
Description :
Spearheaded multiple software and infrastructure IT projects by assessing business needs, creating project plans, and ensuring outstanding delivery.
Optimized resource allocation and prioritization by evaluating change and break/fix requests.
Oversaw software development team's change and modification activities involving SQL, .NET, VB, ASP, Java, XML, and Source Safe.
Liaised with key vendors to analyze new technology opportunities around data/voice, SAN, software, and servers.
Served as Chair of IT steering committee and as member of 2001 ISO implementation steering committee.
Managed budget and supervised 5 direct and 12 indirect reports.
Performed role as Project Manager on IT Focus Project that is going to implement an Earned Value Management System that is integrated with INFOR XA ERP system.
Experience
10+ Years
Level
Senior
Education
MS
IT Site Manager Resume
Summary : A proven, self-motivated leader in the management of information systems. Strengths include a broad range of managerial and technical experience, a high level of innovation, excellent team- building skills, and a true dedication to customer service.
Skills : Active Directory, Windows Server, Desktop Support, Avaya PBX, Hardware Support.
Description :
Managed day-to-day operations, servers, LAN, desktop, and telecom systems for multiple offices.
Provided end user support, when needed, as well as remote support for various locations.
Managed multiple service request and incident queues via Service Now.
Led various technical teams through planning, design, and successful implementation of large scale data migration for data consolidation from file server to VLan.
Coordinated/Liaison with corporate resources on any LAN/WAN issues that directly affect the efficiency and reliability of the office's network infrastructure as well as any other activities, strategies, and projects as required.
Meticulously document IVR, ACD or network outages for company SLA responsiveness reports.
Led specific project management business analysis initiatives, including gathering client requirements, as well as developing and maintaining project documentation.
Experience
10+ Years
Level
Senior
Education
BS In Computer Science
IT Site Manager Resume
Headline : Over 6 years of IT Services experience in Server Operations, IT project management and IT operation management, Able to produce cost-effective outcomes in compliance with best practices, company procedures and congruent with strategic and tactical objectives Effective manager with the recognized ability to spearhead and implement IT Infrastructure and IT services in India and in Mexico.
Skills : Managing SKills, Developing Skills.
Description :
Responsible for overseeing technical and IT issues within the data center.
Troubleshoot end user network and systems issues.
Coordinated help desk support operations working tandem with IT support teams of engineers and managers in different Wipro offices globally.
Managed the operation of help desk in compliance to signed service level agreement (SLA) and industry standards to allow team to support end users.
Planned, developed and implemented new support policies and procedures by establishing company-wide help desk systems and processes for managing and tracking to provide trend analysis and ticket reporting to management.
Managed all problems in accordance with the problem & change management processes.
Minimized the impact of problems on the availability of services and ensure the quality, accuracy & timely resolution of problems 7.
Experience
5-7 Years
Level
Executive
Education
Bachelor's
IT Site Manager Resume
Headline : A self motivated IT Site Manager professional with transferable experience acquired within the Financial sector. Completed end-to-end projects to create bespoke solutions, implemented systems and trained users. Communicated with personnel at all levels in office based and client facing roles, used planning and organisational ability to schedule tasks, adapted rapidly to new environments and demonstrated the ability to think logically.
Skills : IT Helpdesk Management, Inventory Management, Windows Servers Management,.
Description :
Responsible for managing Liverpool IT staff, support & helpdesk functions for 200+ users.
Provided technical and people leadership to the IT team and driving performance.
Responsible for building & maintaining strong relationships with key business stakeholders.
Worked closely with other departments such as HR, Facilities & Finance to procure IT equipment, confirm/approve invoices and maintain our asset register.
Responsible for support and maintenance of local server, network & telephony infrastructure.
Responsible for maintaining a suite of corporate & virtual machine images.
Managed of all vendor/supplier relationships and hardware purchasing.
Experience
5-7 Years
Level
Executive
Education
B.S. In Computer Science
IT Site Manager Resume
Headline : A highly dedicated and skilled IT Site Manager delivering innovative IT initiative, resource planning and cross-functional support. Over 14 years of extensive hands-on experience in customer service and technical operations in the manufacturing industry. Motivated and performance-oriented individual who implements best practices while consistently meeting Service Level Agreements (SLAs).
Skills : All Desktop OS, All Server OS.
Description :
Oversaw and led a group of IT resources on daily activities, ticket management and production support.
Monitored daily operations and performance of Service Desk tickets, meeting or exceeding expectations as established in SLAs.
Developed and maintained customer relationships and provide liaison functions to other IT support groups to implement IT projects.
Participated in Enterprise Change Management/Request for Change processes.
Guided,coached and mentored local IT staff on operations, technical troubleshooting methods, time management and customer service skills.
Incorporated LEAN and 5S principles to IT areas to encourage better and safer work environment.
Ensured sufficient hardware, licensing and resources to support local site.
Experience
5-7 Years
Level
Executive
Education
B.B.A In Marketing And Management
IT Site Manager Resume
Headline : IT Site Manager is responsible for the day-to-day operations of the IT organization. This includes managing project management, software development, infrastructure, and security.
Provided oversight and support the implementation of a asset tracking system (RTLS) for the Veterans Affairs Texas Valley Coastal Bend Health Care System.
Managed multiple project efforts simultaneously, report status of those projects, and ensure the projects are completed meeting expectations.
Coordinated the installation, configuration, and testing of a variety of network hardware and software in support of the RTLS implementation.
Managed the daily administration of assigned tasks for employees, subcontractors, and vendors.
Communicated to VA administrators, subcontractors, vendors, and senior BY LIGHT management team of current progress, schedule concerns, and problem issues with resolution.
Conducted conference calls and briefings to senior program leadership and end user program managers.
Prepared and submitted status reports ensuring that all facets of the program's progress is accurately tracked.
Experience
5-7 Years
Level
Executive
Education
BBA In Management
IT Site Manager Resume
Summary : As an IT Site Manager, responsible for Communicating with various department managers and staff on an ongoing basis to address any areas where technology needs are not being met and/or improvement opportunities exist.
Skills : Planning Skills, Operational SKills.
Description :
Interacted with senior executives on a daily basis to bridge the gap between technology and business.
Enhanced existing hardware standards, network security and computing usage policies to maintain a consistent technology environment.
Managed and audited department spending to ensure coher- ence to budget.
Created Budgets.
Oversaw and advised on technology operations Hub International parent company offices.
Selected Accomplishments: Replaced a failing call center system in the Financial division, preventing the company from losing sev- eral clients with a revenue value of over $25 million.
Collaborated with vendor partners, divisional lead- ership and technical resources to select and implement a successful call center.
Experience
10+ Years
Level
Senior
Education
MBA
IT Site Manager Resume
Headline : IT Site Manager Professional with several years of technical experience in fast paced IT organizations. A respected hands on and people manager with proven success in collaborative and complex business environments with a demonstrated ability motivate and mentor successful teams. A unique passion for Customer Service with continuing improvement of Customer Enterprise Relations and Support.
Skills : Communication Skills, Coordinating Skills.
Description :
Managed and worked with the IT team which included Network Engineers, System admins, Desktop/Helpdesk persons and contractors to provide excellent Customer Support.
Worked seamlessly with the Corporate IT team to provide the business with systems that are reliable, functional, fast and within budget.
Ordered and deployed IT equipment along with the team.
Deployed new Dell desktop systems to the user community including new Sony laptops to the Executive Staff.
Communicated regularly to employees in person and via email or phone regarding policies, announcements Projects rolled out site wide & Software: Cisco VoIP phone system - Call Manager ver.
Focused on larger strategic issues of the IT business alignment.
Scheduled and coordinated access with appropriate VA staff to provide access for subcontractor into restricted areas or locations that require off-hour installations.
Experience
5-7 Years
Level
Executive
Education
BS In Computer Science And Technology
IT Site Manager Resume
Summary : IT Site Manager with 20 years of Diverse Experience. Seeking a position in any industry with a company that can appreciate a candidate with a can-do attitude and has a strong desire and interest in a Multi-Tasked and Talented Professional who is Solution-Oriented, Challenge-Driven, Team-Spirited, and able to work alone as well as with a team, with the ability to learn new tasks at an accelerated pace.
Skills : Windows Server, Windows 7, Vmware, Cisco, Microsoft.
Description :
Held responsibility for IT operations and infrastructure spanning 2 offices of legal publisher, with 100+ local and remote users; administered mixed Windows / Mac OS environment, including LAN / WAN communications and file / print services.
Planned and orchestrated systems analysis, installation, configuration, optimization, and performance management.
Served as principal support / Help Desk point-of-contact; presented user-focused technical training.
Held accountability for IT asset tracking and inventory.
Recruited, hired, and trained IT staff.
Spearheaded establishment and enforcement of formal IT security policies and procedures; established security framework for web and production database servers.
Managed office relocation, coordinating full transfer of IT infrastructure and seamless transition.
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