Description :

1. Administered Active Directory and Microsoft Exchange, managing user accounts, mailboxes, and access permissions.
2. Troubleshot and resolved hardware/software issues for desktops, laptops, and peripherals, ensuring minimal downtime.
3. Led a successful migration project, transitioning 600 users from Windows XP to Windows 7, coordinating with consultants.
4. Configured and supported video conferencing systems, enhancing communication for remote teams and clients.
5. Built and configured company laptops/desktops, ensuring optimal performance for end-users.
6. Managed Avaya phone configurations, optimizing communication systems for staff.
7. Documented IT processes and procedures, improving knowledge sharing and operational efficiency.

Experience

10+ Years

Level

Executive

Education

BSc IT

Description :

1. Design and manage IT infrastructure, ensuring optimal performance and reliability.
2. Resolve customer support requests using remote access tools to enhance user experience.
3. Monitor and optimize software configurations to improve end-user efficiency.
4. Troubleshoot and maintain VDI systems, ensuring seamless access for users.
5. Process hardware requests and manage inventory for desktops and laptops.
6. Utilize ticketing systems to document and track issues from inception to resolution.
7. Conduct root cause analysis and develop preventive measures for recurring issues.

Experience

7-10 Years

Level

Executive

Education

BSc IT

Description :

1. Managed user accounts, including password resets and role assignments, ensuring secure access to applications.
2. Executed software updates and patches remotely, enhancing system security and performance.
3. Conducted thorough analysis of business systems to identify user needs and improve processes.
4. Responded promptly to helpdesk requests, ensuring accurate ticket documentation and prioritization of critical issues.
5. Maintained and upgraded hardware and software, ensuring optimal performance and reliability.
6. Administered Microsoft Exchange and Active Directory, managing user permissions and group policies.
7. Coordinated the upgrade of 200 computers to Windows 10, ensuring seamless deployment across the organization.

Experience

10+ Years

Level

Executive

Education

BSc IT

Description :

1. Manage and maintain 195 workstations and 4 servers, ensuring optimal performance and security.
2. Provide remote assistance for 25 to 30 users across North America, resolving issues efficiently.
3. Deploy operating systems and software to client machines using Microsoft SCCM, enhancing system functionality.
4. Set up and administer Active Directory accounts and permissions on Windows Server 2003, 2008, and 2012.
5. Assist staff via Microsoft Lync, Remote Desktop, and other tools, ensuring seamless support.
6. Escalate unresolved issues with detailed documentation to ensure timely resolution by senior support.
7. Document and analyze incoming support requests and trouble tickets for continuous improvement.

Experience

5-7 Years

Level

Executive

Education

BSc IT

Description :

1. Provided technical support to users, resolving issues related to hardware and software.
2. Managed and prioritized incoming support requests, ensuring timely resolution.
3. Documented troubleshooting steps and solutions in the knowledge base for future reference.
4. Assisted in onboarding new employees by setting up workstations and providing training.
5. Collaborated with cross-functional teams to identify and implement system improvements.
6. Maintained inventory of IT equipment and software licenses, ensuring compliance.
7. Conducted regular system updates and maintenance to enhance performance.

Experience

0-2 Years

Level

Junior

Education

BSc IT

Description :

1. Provided comprehensive IT support for a large manufacturing facility, managing over 400 devices and 300 VOIP phones.
2. Executed deployment and configuration of IT assets, ensuring optimal performance of computers and printers.
3. Developed a call tracking system that reduced support requests by 50%, enhancing operational efficiency.
4. Administered Active Directory and managed network connectivity issues, ensuring seamless user access.
5. Led a project to upgrade the data center's UPS and cooling systems, improving reliability.
6. Contributed to a successful network domain transition, enhancing system security and performance.
7. Conducted training sessions for new hires on IT systems and support processes, improving onboarding efficiency.

Experience

7-10 Years

Level

Executive

Education

B.S

Description :

1. Delivered comprehensive IT support, resolving technical issues for over 200 users across multiple platforms.
2. Managed software installations and updates, ensuring system integrity and security compliance.
3. Collaborated with vendors to troubleshoot hardware and software issues, enhancing service delivery.
4. Identified and addressed workflow inefficiencies, implementing solutions that improved team productivity.
5. Configured and deployed new workstations, ensuring seamless integration with existing systems.
6. Provided training and support to staff on new technologies, improving user competency and satisfaction.
7. Maintained server configurations and backups, ensuring data integrity and availability for critical applications.

Experience

7-10 Years

Level

Freelancer

Education

BSc IT

Description :

1. Provided desktop support to 200+ users, resolving issues via ticketing systems and in-person assistance.
2. Configured user email accounts and provided training on software applications, enhancing user productivity.
3. Replaced and upgraded PC and laptop hardware, ensuring optimal performance and reliability.
4. Installed and configured printers on both wired and wireless networks, improving printing efficiency.
5. Set up new laptops and desktops with necessary software, peripherals, and network access.
6. Managed user accounts in Active Directory, including rights assignment and password resets, ensuring security compliance.
7. Installed software on terminal servers and resolved access issues, maintaining user connectivity.

Experience

2-5 Years

Level

Entry Level

Education

AA

Description :

1. Provided comprehensive IT support for over 2500 users, ensuring optimal performance of hardware and software systems.
2. Managed daily support calls addressing hardware, network, and software issues for remote and on-site users.
3. Delivered mission-critical support for various operating systems, including Windows and Mac OS, ensuring minimal downtime.
4. Supported peripheral devices, including printers and mobile devices, enhancing user productivity.
5. Coordinated project management and vendor relations, streamlining communication between IT and business units.
6. Identified and resolved complex technical issues, improving system reliability and user satisfaction.
7. Assisted senior management in strategic IT decisions, optimizing resource allocation and technology investments.

Experience

7-10 Years

Level

Senior

Education

BS in IT

Description :

1. Delivered comprehensive IT support to over 700 end-users across 33 locations, enhancing operational efficiency.
2. Installed and configured software on various devices, ensuring optimal performance and user satisfaction.
3. Troubleshot hardware and connectivity issues, performing virus removals and system optimizations as needed.
4. Managed daily support requests for approximately 100 users, consistently meeting service level agreements.
5. Created and managed user accounts, ensuring compliance with security protocols and access permissions.
6. Collaborated with IT teams to escalate critical issues, maintaining service continuity and user support.
7. Assisted network teams in diagnosing outages, installing and replacing network equipment to ensure seamless operations.

Experience

7-10 Years

Level

Executive

Education

BS

Description :

1. Provided comprehensive IT support, including installation and maintenance of hardware, software, and peripherals while troubleshooting technical issues.
2. Maintained and updated computer configurations, serving as the liaison for hardware, software, and telecom vendors.
3. Delivered exceptional customer service to end users, supporting laptops, desktops, video conferencing systems, and telephony.
4. Conducted research and comparative analysis for purchasing hardware and software, ensuring cost-effective solutions.
5. Evaluated new technologies for potential integration and recommended upgrades for existing systems.
6. Managed inventory for BreakFix, surplus, and disposal of laptops and mobile devices.
7. Provided Tier I and II support for hardware and software issues on a national scale.

Experience

10+ Years

Level

Management

Education

AS

Description :

1. Provided comprehensive desktop support to over 45 employees, resolving issues via phone, email, and in-person.
2. Executed hardware and software installations, ensuring high-quality customer service and technical support.
3. Assembled and configured a variety of computer systems and peripheral devices to meet user needs.
4. Delivered second-level support, addressing complex technical issues promptly and effectively.
5. Established and maintained an in-house network, performing backups, user management, and software installations.
6. Installed and configured new PC systems, including hardware upgrades and system testing for optimal performance.
7. Documented technical procedures and user guides to enhance team knowledge and user experience.

Experience

7-10 Years

Level

Freelancer

Education

BSc IT

Description :

1. Installed, configured, and troubleshot complex hardware and software solutions to support critical business functions.
2. Provided first and second level help desk support for all IT-related technical issues.
3. Assisted satellite locations with installation, maintenance, and repair of desktop technologies.
4. Maintained accurate departmental records for IT assets in compliance with company policies.
5. Ensured timely completion of Call Center data in line with IT requirements.
6. Managed the inventory, tracking, and disposal of IT assets across the organization.
7. Participated in evaluating new products and technologies to enhance IT services.

Experience

5-7 Years

Level

Executive

Education

B.S. IT

Description :

1. Installed and managed network infrastructure, including routers, switches, and wireless access points.
2. Diagnosed and resolved network connectivity, system startup, and user login issues effectively.
3. Configured and supported Virtual Private Networks (VPNs) for secure remote access.
4. Conducted diagnostic testing on PC hardware, ensuring optimal functionality of peripherals.
5. Troubleshot and resolved issues related to system startup, user logins, printers, and fax machines.
6. Utilized disk imaging tools for efficient data backup and recovery processes.
7. Built, repaired, and upgraded computer components to maintain high performance.

Experience

7-10 Years

Level

Management

Education

B.S. IT

Description :

1. Configured and maintained systems infrastructure in line with defined policies and procedures.
2. Documented all configuration changes, processes, and asset inventories accurately.
3. Managed IT equipment inventories, collaborating on technology initiative implementations.
4. Diagnosed and resolved system faults to ensure operational continuity.
5. Created and maintained user accounts, managing permissions and security protocols.
6. Supported software installations and updates on Windows-based systems.
7. Ensured accurate tracking of all IT-related tasks and records.

Experience

2-5 Years

Level

Junior

Education

B.S. IT

Description :

1. Managed help desk operations, efficiently triaging and resolving technical issues.
2. Integrated technical elements to enhance overall service delivery and user experience.
3. Assisted in technical organization and adherence to detailed procedures.
4. Developed independent work plans and monitored progress against established goals.
5. Performed duties with minimal supervision, ensuring high-quality output.
6. Maintained computer equipment for campus security systems.
7. Coordinated video teleconferencing services across multiple campuses.

Experience

5-7 Years

Level

Executive

Education

B.S. IT

Description :

1. Responded to and resolved field support calls from 100 Clear Channel radio markets nationwide.
2. Analyzed, documented, and resolved customer issues related to radio software and hardware.
3. Recognized for consistently answering 70 calls weekly, the highest in the division, promoting productivity.
4. Achieved a 50% call-closing ratio, earning Performer of the Month honors 3 times.
5. Managed multiple issues simultaneously, exhibiting strong multitasking abilities.
6. Executed SQL scripts and managed stored procedures for invoicing and log maintenance.
7. Collaborated with development and QA teams on software releases, ensuring timely upgrades.

Experience

2-5 Years

Level

Executive

Education

BSc IT

Description :

1. Managed custom integrated web and client-server applications, ensuring optimal functionality.
2. Provided Level 2 technical support, addressing end-user issues effectively.
3. Collaborated with Intellinex Technology team to escalate and resolve complex issues.
4. Conducted Quality Assurance on web-based learning courses and software applications.
5. Assisted management with application reporting requests, enhancing decision-making.
6. Troubleshot and resolved application security concerns, ensuring compliance.
7. Supported system developers with functional assistance, improving project outcomes.

Experience

5-7 Years

Level

Executive

Education

B.S. IT

Description :

1. Delivered onsite, telephone, and remote troubleshooting support to over 250 users at Booz amp Company, ensuring swift resolution of technical issues.
2. Deployed and configured custom PC images on various models of IBM/Lenovo laptops, improving user setup experience.
3. Maintained an organized computer inventory, ensuring up-to-date and accurate asset tracking.
4. Resolved escalated customer issues from the Help Desk, enhancing overall user satisfaction.
5. Deployed, activated, and troubleshot Android and iPhone devices for seamless user integration.
6. Configured Active Sync for mobile devices, enabling efficient communication across platforms.
7. Provided support and troubleshooting for Microsoft Office applications, enhancing user productivity.

Experience

5-7 Years

Level

Executive

Education

BSc IT

Description :

1. Configured, installed, and repaired personal computers, laptops, and mobile devices, ensuring optimal software performance and data security.
2. Performed software installations and provided support for MS Office 2013 and 2016, enhancing user productivity.
3. Installed antivirus protection and configured peripherals, including printers and network devices, ensuring seamless connectivity.
4. Set up and secured access points, implementing network security protocols to protect sensitive data.
5. Delivered IT solutions and technical support, swiftly addressing user-reported issues to minimize downtime.
6. Managed an average of 5-6 support calls weekly, consistently resolving technical issues and improving user satisfaction.
7. Troubleshot hardware and software issues, providing data entry support for SharePoint and ensuring effective system operation.

Experience

5-7 Years

Level

Executive

Education

B.S. IT