The main job of an IT Support Consultant is to develop, use and integrate IT systems. The job description entails solving technical issues and providing training to users to maximize the value of technology in business. Typical work activities are listed on the IT Support Consultant Resume as – understanding the customer requirements and business objectives, providing strategic advice on using technology to achieve goals; managing IT initiatives and collaborating with in-house technical staff, designing IT systems and networks ensuring the right architecture and functionality; support new technology implementation, training users in new and existing IT systems, and providing assistance with technical issues.
The most sought-after skills for the post include the following – the ability to troubleshoot hardware, software, and network problems; experience with various operating systems and databases, experience in project management; an analytical mindset with problem-solving abilities; and interpersonal skills. A degree in the field of Computer Science or IT is commonly seen on eligible resumes.
Summary : IT Support Consultant with an extensive background providing technical support. Experience with NMCI. Experience with inventory of IT assets. Experience with Active Directory. Experienced supporting a DOD IT help desk. Solid knowledge of PC operating systems, networking, shared drive permissions, and Microsoft Outlook.
Responsible for providing technical support to Navy Fleet Worldwide.
Created NMCI unclassified and classified accounts.
Submitted user trouble tickets to Eagle Alliance and Global Helpdesk.
Equipment worked on includes various Dell computers, various HP Computers, various HP and Xerox printers, scanners, converters, switches and hubs.
Used daily to support the customer includes, Active Directory, Microsoft Exchange server, REMEDY, account resource manager, MS office suite, and various window platforms.
Handled Remedy tickets including, but not limited to, submitting account applications, creating user accounts, resolving problems on the Meade, Classified and Unclassified systems, installing printers, installing CAC (Common Access Card) readers, installing workstations and running the necessary cables.
Submitted, updated and resolved tickets through use of Remedy.
Experience
7-10 Years
Level
Management
Education
GED
IT Support Consultant Resume
Objective : Ten years + plus of work experience in diverse help desk, IT support Specialist and instructor roles has led to acquiring some remarkable skills in responding to tickets generated by users in a timely and professional manner. In some situations, initiated and improved program operations and customer service to increase productivity and reduce costs.
Skills : Tracking Skills, Data Entry.
Description :
Maintained all IT- related equipment, including the Windows 2008 R2 server, and 21 staff computers connected to the local domain.
Ensured that local area network (LAN), both Ethernet and wireless, stays operational.
Ensured that the VSAT-based Internet connection remains operational.
Maintained and monitored the server.
Ensured that Windows updates are applied, antivirus is working and up-to-date, and that data backups to external USB hard drive are working properly.
Ensured that all computers are free of viruses and other malware.
Ensured that Windows Updates are installed, and that other, third party applications remain up-to-date.
Experience
2-5 Years
Level
Junior
Education
Certificate In Development Studies
IT Support Consultant Resume
Headline : A highly driven and experienced IT Support Consultant professional with 5+ years of experience in Microsoft Windows desktop and server level 2 support with extensive expertise in technical and network support, troubleshooting, hardware/software, and trouble tickets. A bilingual problem solver who leverages a strong command of both English and Spanish to communicate with clients and coworkers and ensure smooth operations companywide.
Skills : Microsoft Windows, Microsoft Office, Active Directory, Remedy.
Description :
Provided On-Site Technical Support to 300+ customers in a Windows XP/Office 2003 environment.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Organized and Assisted with coordination of office moves and cable management projects within building.
Maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Managed and maintenance the records and databases for information regarding software licenses, warranties, and service agreements for organization's hardware and software.
Answered user inquiries regarding computer software or hardware operation to resolve problems.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
IT Support Consultant Resume
Objective : Responsible for Providing excellent customer service to all customers (including students, staff, faculty, and the public), and also Handling customer requests via phone, self-service (similar to email), and walk-in.
Skills : Ms. Windows Xp, Communication Skills.
Description :
Managed PC setup, reclaims. and deployment for 10 new hires weekly using standard hardware, images and software Reviewed tickets to assure accuracy and efficiency.
Managed Symantec VIP Manager.
Responsible for registering over 1800 VIP Hard Tokens and Soft Tokens Created and configured Lotus Notes 6.5 and Outlook 2010/2013 accounts properly created and moved ID files, reset passwords, and performed data migration.
Provided permissions for additional user access for databases and calendars.
Worked with support tools such as Remote LogMeIn Rescue to remotely log on to users' devises, troubleshooting and run diagnostics, and resolve the issues.
Responsible for installation, configuration, troubleshooting, support and maintenance of PC hardware and peripherals including desktop computers, laptop computers, scanners, and a variety of networked printers.
Managed accounts and properly maintained OU container using Active Directory.
Experience
2-5 Years
Level
Executive
Education
GED
IT Support Consultant Resume
Objective : Responsible for Provide technical and functional customer support as per Support Center documented triage processes, Performing password resets, and also Processing UNM Directory calls.
Skills : Customer Service, Learning Skills.
Description :
Assisted students and alumni in understanding their career-related interests, individual preferences, strengths and values, engaged students in best practices in individual professional development and assisted in secure employment.
Utilized active learning methods and use a variety of instructional strategies designed to assist the learner in meeting the objectives of the course.
Followed the course or program standard design where such a design is prescribed.
Able to prepared one that followed the prescribed institutional format.
Created and disabled user accounts.
Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Oversaw the daily performance of computer systems.
Experience
2-5 Years
Level
Executive
Education
GED
IT Support Consultant Resume
Objective : Experienced and knowledgeable Microsoft Certified Solutions Associate seeking to contribute training and acquired skills within an IT Systems Support role. Working well independently, or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance.
Skills : Information Technology, Office, Data Entry, Technical Support, Healthcare.
Description :
Analyzed system problems, ran preventive tests, performed troubleshooting.
Performed maintenance on printers, server updates, diagnosing, solving and replacing parts.
Repaired and upgraded old installed systems and configured new systems.
Documented history of requests.
Formulate, direct, or coordinate marketing activities or policies to promote products or services.
Met and greeted potential clients.
Assembled information and customer feedback to clarify client requirements.
Experience
2-5 Years
Level
Executive
Education
Business Administration
IT Support Consultant Resume
Headline : Solution-focused, IT Support Consultant professional with over 15 years experience providing technical support and customer service and over 10 years in employee management, successfully providing mentoring, training, and development of technical employees. Resourceful team leader with expertise spearheading projects to deliver solutions related to business operations, help desk, and telecommunications.
Skills : Acrobat Professional, Filemaker Pro, Final Draft, Microsoft Office Suite, Mac OS X, Typing 60 Wpm.
Description :
Developed pre-migration procedures which helped decrease migration time by ten days.
Implemented training materials for technical staff on migration techniques that improved process and decreased training by 3 days Implemented training for technical staff on migration techniques that improved process and decreased training by 3 days.
Streamlined technical teams response time processes by 30 percent.
Supervised, coached, and trained staff to in the use of Outlook 2010.
Designed, built, installed and serviced custom computers, networks, and video monitoring systems; performed hardware and software configuration, testing, diagnostics, troubleshooting, virus / spyware scanning and protection, and user training.
Pioneered new position with minimal oversight, and established new hiring processes and workflows still utilized today.
Played major role in retaining clients and generating additional sales and business; regularly selected for onsite support projects based on outstanding track record of customer satisfaction.
Experience
5-7 Years
Level
Executive
Education
Master's
IT Support Consultant Resume
Objective : To obtain an IT Support Consultant position in an environment that will enable me to extend my expertise in the technology field, allow for personal growth, as well as facilitate my professional advancement.
Worked on the designing of the internal network layout and infrastructure.
Configured staff email accounts and shared data.
Supervised hardware roll-outs including scanners, printers, and personal computers.
Provided technical assistance as needed.
Installed and configured MS-Office software and Norton Anti-Virus.
Included the documentation for all systems processes, routine maintenance, and hardware/software configuration spec.
Configured and maintained Windows XP.
Experience
2-5 Years
Level
Executive
Education
GED
IT Support Consultant Resume
Headline : IT Support Consultant with several years of experience working to promote optimal functionality of workstations, networks, peripherals, and components on behalf of commercial clients across high-growth sectors. Career history of training and supervising staff, working to ensure the highest level of productivity and client support.
Skills : Computer Skills, Training Skills.
Description :
Supported daily IT operations, new system upgrades (Window XP to7) and application rollouts.
Troubleshoot issues with SalesForce.
Managed virus Application (eTrust).
Provided technical support: Troubleshoot, configure, install and deploy workstations, laptops, printers, PC peripherals, iOS, Android, Blackberry & tablets.
Managed Ticketing (Oracle) and asset tracking application.
Assigned the tasks of managing backup systems, user's support systems and network securities.
Responsible to produce a monthly report by using Crystal Report.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
IT Support Consultant Resume
Headline : Passionate about maximizing collaboration, data transformation, people development, and engagement by using creativity, data analysis, behavior design, and knowledge sharing. I love working with and helping to motivate smart, enthusiastic people and organizations in creating world-changing products.
Supported end users with Hardware and Software Issues Installing Hardware and ensuring proper function Access control to computer systems using Tivoli Identity Manager Supported Inteligrated and WM Software.
Accessed control for users Monitored systems and reported any abnormalities Called support during critical downtimes and kept management and workers updated with any results that I received from Vendor or internal support team.
Maintained and repaired Spare Computers and peripherals.
Maintained and repaired Motorola RF Devices Maintained Motorola 2-Way Radio's and systems Maintained Location inventory and keeping up to date and accurate.
Supported Xerox Printer's and Copier's.
Supported daily IT operations, new system upgrades (Window XP to7) and application rollouts.
Creating an account is free and takes five seconds.
You'll get access to the PDF version of this resume template.
Choose an option.
Sign up with Google
Sign up with Facebook
Sign up with Linkedin
This helps us make sure you're human and prevents spammers from abusing our services.
By continuing, you agree to our Privacy Policy and Terms.
Unlock the Power of Over 10,000 Resume Samples.
Take your job search to the next level with our extensive collection of 10,000+ resume samples. Find inspiration for your own resume and gain a competitive edge in your job search.
Get Hired Faster with Resume Assistant.
Make your resume shine with our Resume Assistant. You'll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want.
Get Noticed with Resume Templates that Beat the ATS.
Get past the resume screeners with ease using our optimized templates. Our professional designs are tailored to beat the ATS and help you land your dream job.
