An IT Support Intern gains real-world experience in the field and supports the IT staff in software, hardware, and other technological tasks and issues. A well-drafted IT Support Intern Resume mentions the following duties and responsibilities – maintaining hardware, software, and other systems, troubleshooting issues with equipment like printers, servers, and computers; running software updates backups as needed, participating in the development of new desktops, servers, and applications; researching hosting options, and reporting pricing and system options to supervisors, researching unusual bugs or issues the company encounters.
Those who want to make a career in this line should mention on the resume the following skills – the ability to direct well and be motivated self-starters; open and excited to learn new technologies, strong communication skills, customer service-oriented approach, the ability to learn techniques, and multitasking skills. The interns are mostly currently enrolled in IT programs or final year students.
Objective : Detail-oriented IT Support Intern with 5 years of experience in troubleshooting, system maintenance, and user support. Proven ability to enhance IT operations and improve user satisfaction through effective problem-solving and technical skills.
Provided technical support to over 600 employees across the U.S. via phone, email, and in-person.
Troubleshot and resolved hardware and software issues, ensuring minimal downtime.
Diagnosed system issues related to network connectivity, malware, and software conflicts.
Managed and prioritized trouble tickets using Remedy, achieving high customer satisfaction.
Utilized Active Directory for user account management and permissions setup.
Installed and configured security software, including antivirus and encryption tools.
Maintained accurate inventory of IT equipment and ensured successful data backups.
Experience
2-5 Years
Level
Junior
Education
BSc IT
IT Support Intern Resume
Summary : Detail-oriented IT Support Intern with 10 years of experience in troubleshooting, technical support, and system maintenance. Eager to leverage expertise in hardware and software solutions to enhance user experience and operational efficiency.
Delivered comprehensive desktop support, ensuring timely backups and inventory management of hardware resources.
Executed fresh installations and OS upgrades, demonstrating proficiency in Microsoft DOS commands and hardware peripherals.
Configured and maintained PBX and VOIP phone systems, enhancing communication efficiency.
Managed network peripherals including routers and switches, ensuring optimal connectivity.
Troubleshot internet and network issues, providing swift resolutions to minimize downtime.
Documented daily data transactions and remedial actions, maintaining accurate records for future reference.
Collaborated with team members to enhance service delivery and user support.
Experience
7-10 Years
Level
Consultant
Education
BSc IT
IT Support Intern Resume
Summary : Detail-oriented IT Support Intern with 10 years of experience in troubleshooting, system maintenance, and user support. Proven ability to resolve technical issues efficiently and enhance user satisfaction through effective communication.
Investigated user issues, identifying root causes and implementing effective solutions.
Utilized ticketing systems to track requests and analyze metrics for performance improvement.
Installed and configured hardware, operating systems, and applications for optimal performance.
Administered end-user workstations, providing support for TCP/IP on a Windows-based LAN.
Followed up with users to confirm resolution of issues and enhance service quality.
Monitored and maintained systems and networks, ensuring seamless communication across devices.
Diagnosed hardware and software faults, deploying upgrades and patches as needed.
Experience
7-10 Years
Level
Consultant
Education
BSc IT
IT Support Intern Resume
Headline : Detail-oriented IT Support Intern with 7 years of experience in troubleshooting, technical support, and system maintenance. Proven ability to enhance user experience and resolve issues efficiently.
Skills : ITIL Framework, Network Security, Database Management, Technical Troubleshooting, User Support
Description :
Provided comprehensive technical support to staff for network, PC, hardware, and software issues.
Executed repairs and coordinated servicing for various IT equipment.
Monitored and updated antivirus software, resolving infections and enhancing security.
Re-imaged and deployed 70+ laptops and desktops, ensuring proper setup for users.
Participated in pilot programs to integrate new devices into the company network.
Utilized virtual environments to test and troubleshoot operating systems effectively.
Facilitated file sharing and printer access through company networking solutions.
Experience
5-7 Years
Level
Executive
Education
BSc IT
IT Support Intern Resume
Objective : Detail-oriented IT Support Intern with 5 years of experience in troubleshooting, system maintenance, and user support. Eager to leverage technical skills and knowledge to enhance IT operations and user satisfaction.
Skills : Application Development, IT Auditing, Accessibility Compliance, Risk Management, Technical Support
Description :
Provided comprehensive support for hardware and software troubleshooting, ensuring minimal downtime for users.
Diagnosed and resolved system failures, enhancing overall system reliability.
Repaired and replaced malfunctioning systems and components, maintaining operational efficiency.
Installed and configured additional hardware components, improving system performance.
Created detailed network diagrams for multiple sites, aiding in effective network management.
Configured microwave radios to extend intranet access to remote job sites, enhancing connectivity.
Set up Cisco Access Points for wireless connectivity, improving user access to network resources.
Experience
2-5 Years
Level
Executive
Education
B.S. In Management
IT Support Intern Resume
Summary : Detail-oriented IT Support Intern with 10 years of experience in troubleshooting, system maintenance, and user support. Proven ability to enhance IT operations and improve user satisfaction in fast-paced environments.
Skills : Data Wiping, User Interface Design, Database Management, Technical Support
Description :
Managed Windows Server 2012 and Hyper-V, ensuring optimal performance in a small business setting.
Monitored and tested network performance, leading to a 20% increase in uptime.
Resolved user issues in a Windows 7 environment, enhancing user satisfaction.
Administered Microsoft Office 365, managing user accounts and distribution groups effectively.
Created hard drive images for new users, streamlining the onboarding process.
Provided comprehensive printer support and performed malware removal, improving system security.
Assisted in setting up an internal wiki for process documentation, enhancing team collaboration.
Experience
7-10 Years
Level
Management
Education
Network Administration
IT Support Intern Resume
Objective : Detail-oriented IT Support Intern with 5 years of experience in troubleshooting, hardware/software installation, and user support. Committed to enhancing user experience and optimizing IT processes for improved efficiency.
Provided comprehensive IT support for onboarding new hires, ensuring all equipment was configured and tested.
Streamlined the provisioning process for new hire equipment, enhancing transition efficiency.
Managed the full technology stack for new hires, including laptops, phones, and email accounts.
Oversaw software upgrades and installations, ensuring optimal performance for user community.
Delivered day-to-day IT support for over 200 employees, addressing hardware and software issues.
Acted as a liaison between IT and summer interns, facilitating smooth communication and support.
Executed special IT projects, contributing to overall departmental goals and efficiency.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Science
IT Support Intern Resume
Headline : Detail-oriented IT Support Intern with 7 years of experience in troubleshooting, technical support, and system maintenance. Proven ability to enhance user experience and resolve issues efficiently in fast-paced environments.
Provided technical support for hardware and software issues, ensuring minimal downtime.
Assisted in the management of company networks, enhancing connectivity and performance.
Installed and configured computer systems and peripherals for new employees.
Documented and tracked support requests, improving response times and user satisfaction.
Conducted routine maintenance on IT equipment, ensuring optimal performance.
Collaborated with team members to develop solutions for complex technical problems.
Delivered training sessions for staff on software applications and best practices.
Experience
5-7 Years
Level
Management
Education
Bachelor Of Science
IT Support Intern Resume
Objective : Detail-oriented IT Support Intern with 5 years of experience in troubleshooting, user support, and system maintenance. Proven ability to enhance user satisfaction and streamline IT processes in fast-paced environments.
Skills : Proficient in Microsoft Office Suite, Technical Troubleshooting, User Support, Network Configuration, System Maintenance
Description :
Provided technical support to over 100 end users, enhancing user satisfaction and system efficiency.
Managed and updated support tickets for all requests via phone and email, ensuring timely resolution.
Collaborated with senior team members for complex issues, ensuring effective follow-up with users post-resolution.
Installed and configured network ports using CAT 5 cables, improving connectivity across the facility.
Maintained detailed documentation of network configurations, user accounts, and hardware inventory.
Oversaw the computer inventory system, adding new devices and assigning them to employees efficiently.
Responded promptly to user inquiries regarding software and hardware issues, ensuring minimal downtime.
Experience
2-5 Years
Level
Executive
Education
Computer Science
IT Support Intern Resume
Objective : Detail-oriented IT Support Intern with 2 years of experience in troubleshooting, system maintenance, and user support. Eager to leverage technical skills and enhance organizational efficiency through effective IT solutions.
Skills : Technical Support, Troubleshooting, Network Configuration, User Support, System Administration
Description :
Managed IT inventory and organized storage for efficient access to equipment.
Executed software and driver updates across multiple systems, ensuring optimal performance.
Complied with safety standards while disposing of outdated hardware responsibly.
Collaborated with the IT Manager on imaging and maintaining desktops and laptops.
Provided support for Microsoft Office and Citrix applications to enhance user productivity.
Assisted in the implementation and configuration of Windows Server environments.
Installed and maintained network printers, ensuring seamless printing operations.
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