An IT Support Representative provides enterprise-level assistance to customers. The job description entails diagnosing and troubleshooting software and hardware problems and helping customers in the installation of programs and applications. A well-drafted IT Support Representative Resume mentions the following core duties – listening to customers and understanding their concerns, interviewing clients to gather information needed to provide recommendations and solutions; installing, and troubleshooting computer systems, servers, and network issues; providing daily technical support services for IT establishments; participating in the development of IT and infrastructure projects; ensuring compliance with service agreements; and educating customers on the features of company products/services.
The nature of the job demands the following skills and abilities – hands-on experience with Windows/Linux/ Mac OS environment; a good understanding of computer systems, mobile systems, and other tech products; familiarity with remote desktop applications and help desk software; and strong communication skills. To become one, a high school diploma and some vocational training programs are needed.
Objective : IT Support Representative with 3+ years of experience in Responding to requests for technical assistance in person, phone, and/or email in a user-friendly and professional manner, and also Diagnosing and resolving technical hardware and software issues Dell laptops/tablets, iPhones, printers, Microsoft Office suite, Internet Explorer, Chrome, Anti-virus, etc.
Skills : Computer (10+ years), Microsoft Office (10+.
Description :
Supervised fifteen Level I Technical Support Representatives, reviewing their trouble shooting notes on calls from customers to tech support; and approved on site follow ups.
Trained new employees for their positions.
Purposed of Telenetwork was to provide support to customers of multiple internet service providers.
Answered user inquiries regarding computer software or hardware operation to resolve problems.
Entered commands and observe system functioning to verify correct operations and detect errors.
Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Experience
2-5 Years
Level
Junior
Education
MS
IT Support Representative Resume
Summary : Experience as an IT Support Representative in a 24/7 environment. Excellent ability to identify and resolve problems in a timely manner. High Volume Call Center Experience. Excellent communication and writing skills. Able to work independently and under pressure.
Skills : Linux, SQL, Windows Server.
Description :
Provided desktop support by performing troubleshooting and preventative maintenance on all network, hardware and software applications to ensure stability for 24x7 operations.
Remained abreast of customer requirements ensuring that all the customer's IT/IS needs are fulfilled.
Ensured site compliance with Enterprise IT Operations processes, procedures, and policies.
Served as a POC for all installations of desktops, printers, software, communications, and upgrades.
Managed and coordinated changes to the IT/IS infrastructure.
Used Siebel and Remedy to manage and record service request activities.
Aided in guidance/training of troubleshooting all network, hardware, and desktop applications.
Experience
10+ Years
Level
Executive
Education
Business Administration
IT Support Representative Resume
Summary : Goal is to join the team in a successful company, utilize all my professional experience, and add growth to the overall success of the company. Self-starter, technically proficient, a team player with proven leadership ability. Managed large budgets two million dollars. Information Technology, hardware conversions, software conversions/updates, along with ability to teach others results in proven goal oriented results.
Skills : SIP, Hosted VoIP, IP Flex, Vertical Wave, IP phones,.
Description :
Responsible for providing technical support in areas such as desktop, help desk, and IT project support along with network troubleshooting/support.
Set-up, deployed, repaired, and troubleshoot laptops and desktop PC's, printers and other PC hardware and peripherals.
Developed specialized knowledge /skills in voice network, AVAYA platform configuration.
Wired as well as wireless hardware supported from administrative position.
Developed, implemented and maintained network file server backup procedures for disaster recovery.
Consulted with end users in addressing problems and assists in formulating solutions.
Maintained exceptional level of communication with end users.
Experience
10+ Years
Level
Senior
Education
GED
IT Support Representative Resume
Summary : Seeking a challenging IT Support Representative professional opportunity with a progressive company where my education and experience will allow me to contribute significantly to the growth of the organization.
Responsible for programming and maintaining phones with Alcatel Lucent PCX using the OmniVista 8770 program.
Programmed and maintained call center software creating new agents and pilots for call centers.
Created and maintained voicemail boxes.
Updated and maintained cable record database.
Compiled multiple phone bills to charge departments for monthly charges using CDR and Cable Records database.
Arranged ordering and maintaining of stock of computers for campus needs.
Imaged computers for individual orders from stock computers.
Experience
7-10 Years
Level
Management
Education
BS
IT Support Representative Resume
Summary : A professional IT Support Representative seeks a position in an international division to contribute with the Company's goals and to grow personally and professionally.
Skills : MS Office Suite, Planning Skills.
Description :
Organized and was POC for multiple bulk orders of computers and printers.
Arranged schedule for installation and data migration for multiple bulk orders.
Provided recommendations regarding hardware, software, processes, to enhance productivity and efficiency.
Identified, diagnosed and resolved problems in person, through email, and over the phone.
Scheduled installations and upgrades and prepare progress reports on all work performed.
Maintained records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Experience
7-10 Years
Level
Management
Education
MS
IT Support Representative Resume
Headline : Responsible for Researching issues using available information resources i.e. ability to Google for answers, and also Logging all help desk interactions, filling out detailed information in tickets, and document resolutions.
Skills : Planning Skills, Representative Skills.
Description :
Provided Tier II/III support to customers on Top Secret, Secret and Unclassified LANs in a Windows 2000 and Windows XP environment.
Performed troubleshooting and resolved network connectivity issues associated with workstations and network printers.
Configured printers and workstations that were statically addressed using TCP/IP.
Conducted periodic hardware maintenance to ensure system performance and reliability.
Maintained operability of peripherals: printers, plotters, scanners, external drives etc.
Installed and configured COTS/GOTS software to meet customer needs.
Rebuilt workstations using Symantec Ghost and restored workstations using Recovery Console.
Experience
5-7 Years
Level
Executive
Education
Bachelors
IT Support Representative Resume
Objective : Responsible for maintaining hardware and software inventories for the client environment, and also Maintaining end-user documentation for common user tasks for the client environments.
Skills : Windows, Mac OS X, Active Directory, MS Office, Server 2008 R2, Server 2012.
Description :
Performed new user setups including configuring computer systems and install standard equipment at desks (including phones and individual printers).
Supported Microsoft XP, Outlook, Office, IE and other approved programs.
Responsible for computer support, maintenance and repair to include windows and virus updates.
Maintained and serviced print servers for office network.
Assisted with tracking of all IT company assets (including software licenses).
Interact with service providers in the event of any disruptions in services.
Assisted with setup of email on PDA/Blackberry/Treo (as applicable).
Experience
2-5 Years
Level
Executive
Education
Bachelors
IT Support Representative Resume
Headline : Seeking an IT Support Representative profession with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Planning Skills, Problem Solving Skills.
Description :
Promoted to provide technical support to internal and external customers while further adapting to ongoing organizational change.
Worked in contact center solving software and hardware problems by phone and online.
Substantially exceeded goals by achieving over 60% resolution at first contact.
Assisted 1st line supervisors with resolving all department complaint calls from business partners.
Trained steady stream of new contract employees and internal support personnel.
Volunteered for after-hours emergency support during evenings, weekends and holidays.
Proficient in Unified Communications, Skype and VPN.
Experience
5-7 Years
Level
Executive
Education
Business Administration
IT Support Representative Resume
Objective : Seeking an IT Support Representative position that will allow me to build a successful career in Information Technology. I have been working with computers (and various other technologies) for the majority of my life and am no stranger to the demands of this field.
Skills : Communication Skills, IT.
Description :
Responsible for supporting software and engaging with various users over the phone.
Necessary requirements include problem resolution and strong communication skills.
Ability to troubleshoot network and connectivity issues as needed.
Diagnosed, troubleshoot and resolved a range of software, hardware and connectivity issues.
Responsible for the installation and maintenance of IT equipment including printers, scanners, and workstations.
Supported customers using remote access technologies and at work site.
Assisted users with VPN setup and trouble shoot when needed.
Experience
0-2 Years
Level
Entry Level
Education
B.S
IT Support Representative Resume
Headline : IT Support Representative with 4+ years of experience in Developing and documenting the PC provisioning process to ensure a consistent and repeatable result in delivering the PC to users; administers the PC provisioning process to ensure that PCs are configured, imaged, and delivered to meet user needs.
Skills : Ordering Skills, Customer Service.
Description :
Responded to telephone inquiries and gathered information to resolve inquires and properly log customer calls.
Relayed appropriate resolutions to customers in a timely manner.
Performed diagnostics and troubleshooting of hardware, peripheral and software issues.
Assisted end users with networking and internet connectivity issues within LAN & WAN.
Solved Microsoft Exchange ActiveSync troubleshooting connectivity issues with mobile devices ranging from laptops, tablets to cellphones including operating systems (iOS 6.X, 7.X, Android 4.X, and BB7/BB10).
Effectively responded to IT Help Desk requests and perform routine backup of file servers.
Utilized SMS and Active Directory to troubleshoot and resolve desktop problems from a remote workstation.
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