IT Support Specialist Resume Samples

Description :

1. Provided local computing and networking support for the University Laboratory Animal Resources.
2. (ULAR) Provided computer and network support for staff of ULAR.
3. Administration of email and network accounts.
4. Installed, configured, and supported network-related hardware and software.
5. Serve as liaison to integrate other central IT services and resources.
6. Serve as necessary on internal and interdepartmental teams.
7. Worked with Dell to provide all desktop hardware support.

Experience

2-5 Years

Level

Junior

Education

B.A. In Liberal Arts

Description :

1. Provided business-clients with efficient support - Responded to phone calls, emails, and in-person requests.
2. Installed software, configured and tested customer PC's, analyzed functionality of peripheral appendages.
3. Worked closely and effectively with vendors to replace/repair defective hardware and software.
4. Instructed and trained end-users regarding computer literacy.
5. Collaborated with company staff to optimize working environment and customer service.
6. Ran routine phone troubleshooting and configuration.
7. Collected information through client phone calls to identify and report product problems.

Experience

2-5 Years

Level

Junior

Education

Bachelor's

Description :

1. Maintain an extensive knowledge of electronic data interchange (EDI).
2. Supports products associated with UNIX, AS400 and Windows Systems.
3. Responsible for backup management, reporting and recovery.
4. Work with firewalls, operate value added network (VAN) traffic, and allow data to be exchanged between trading partners.
5. Conduct numerous installs of company's secure product on customers machines and configure their network setup to work with the VAN.
6. Provide technical support and service including communications, diagnostic procedures, call management, work scheduling, and customer relations Assist customers with identifying and resolving needs, thereby increasing customer morale and overall satisfaction with customer service.
7. Fully supports a wide range of IT products such as MS office suite software, personal productivity software, and network access and system utilities.

Experience

2-5 Years

Level

Junior

Education

Associates In Networking

Description :

1. Set up user accounts in Active Directory and Exchange for new local users.
2. Set up new companies and users in Active Directory and Exchange for the Active Server Provider portion of the company.
3. Provided support for all local servers, WYSE terminals, phones, and printers.
4. Created IT orientation program and conducted orientation sessions for new employees.
5. Administered Blackberry Enterprise Server and all connected handheld units associated with the server.
6. Installed new network software and performed compatibility tests.
7. Monitored server logs for evidence for spyware, virus infections, and security breaches.
8. Researched software and hardware and made recommendations to management for future purchases.

Experience

2-5 Years

Level

Executive

Education

MBA In Security Management

Description :

1. Respond to customers issues on site and on a timely manner, Setup new systems purchased for new employees, add them to the company domain and install applications that are specific to them.
2. Creating new computer account on Active directory and disable parting employee accounts.
3. Troubleshoot network issues within the company.
4. Troubleshoot and/or find solutions to applications issues throughout the company.
5. Adding Network printers and troubleshooting them.
6. Setup wireless phones from different carriers to wireless sync with exchange server.
7. Create an updates image of the OS currently being used by company employees.
8. Order Printer cartridges and make sure they are available at all times.

Experience

7-10 Years

Level

Management

Education

Bachelor Of Science

Description :

1. Provide troubleshooting for basic infrastructure problems, escalating to external providers as necessary.
2. Excellent hardware troubleshooting experience.
3. Work with outside partners on implementation, maintenance and support of desktop, network and server infrastructure components.
4. Ensure pre-opening walk-through are completed to ensure all systems are operational prior to the attraction opening.
5. Provide technical support for applications including Ticketing and POS hardware/software.
6. Working with 3rd party system providers, diagnose issues and ensure they are addressed.
7. Oversee software maintenance of applications and troubleshooting including TCP/IP, VLAN's, wireless LANs Maintain an inventory of all POS hardware and network devices is maintained and ensure broken equipment is repaired/ replaced.
8. Ensure Legends' IT infrastructure is implemented and maintained in line with company standards.

Experience

7-10 Years

Level

Management

Education

Bachelor's

Description :

1. Install, configure, test, and troubleshoot networking solutions in a multi-department environment.
2. Update Windows NT and Microsoft Exchange Server to reflect current users.
3. Participated in Windows 2003 Server migration, moved users to 2003 server environment.
4. Document all procedures carried out: installation, configuration, testing and troubleshooting of networking solutions.
5. Provide desktop support in a heterogeneous environment that includes in excess of 160 personal systems across several departments.
6. Install systems based on Mac OSX and Windows for new employees, as well as upgrades for existing employees, with custom configurations on a per department basis.
7. Document all procedures carried out: installation, configuration, testing and troubleshooting of desktop solutions.
8. Setup and run the help desk for all PC related support.

Experience

5-7 Years

Level

Consultant

Education

Bachelor Of Science

Description :

1. Assisting local and remote staff with technical problems including desktop/laptop /software & hardware and networking issues and printer.
2. Server Rack up and setup in IT server rooms.
3. Maintain hardware stock as per requirements.
4. Creating new hardware purchases invoice, receiving computer equipment and maintain records.
5. Create images for Laptop, Desktop and MAC.
6. Deploy Laptop, Desktop, Mac Book and iPhone to new hire and existing employees as per their requirements.
7. Managing exchange server, AD (active directory) and Handling GPO (Group Policies Object).

Experience

2-5 Years

Level

Junior

Education

Bachelor Of Science

Description :

1. Spearheaded the training initiative for corporate office by developing training curriculum and materials.
2. Provided technical and network support to surrounding 17 states.
3. Handled all IT-related issues in corporate office in Fredericksburg, VA.
4. Developed and submitted Knowledge Base articles for peer review and company use.
5. Handled purchasing requests and orders from supported offices.
6. Installed and set up company software including VMWare, Solomon, and EZClaim.
7. Designed nameplates and ID badges for company personnel.
8. Utilized helpdesk ticketing system to track issues efficiently.

Experience

2-5 Years

Level

Junior

Education

Bachelor Of Science

Description :

1. Provided first level troubleshooting support to employees via phone and in person contact.
2. Document all calls and in-person situations in Cherwell Service Management with results.
3. Setup and configure web and phone conferences for staff.
4. Imaged all new machines via SCCM for refresh.
5. Setup workstations for new employees and remove and catalog machine from departing employees.
6. Maintain accurate inventory of all Burns White hardware.
7. Placed service calls to ComDoc for printer issues.

Experience

2-5 Years

Level

Executive

Education

Associate's

Description :

1. Provide first-level technical support to small-mid size level business clients.
2. Achieved solid reputation for resolving complex issues and providing exceptional customer resolution.
3. Revamped company IT support procedures and documents to streamline operational efficiency.
4. Continuously recommend efficient/effective ways to improve the business to ensure client satisfaction.
5. Maintain constant communication with customers to inform them of issues and escalate them as needed to management.
6. Extensively utilize the Labtech support tracking system to record and track all IT issues daily.
7. Partner with vendors on behalf of clients to troubleshoot specific IT issues to optimize system performance and ensure customer resolution on critical system issues.
8. Perform network troubleshooting/installations to ensure client networks operate correctly with minimal interruption.

Experience

2-5 Years

Level

Executive

Education

Bachelor of Science

Description :

1. Troubleshooting system, network and user issues.
2. Created, mounted and maintained file systems to ensure access to system, application and user data.
3. Team player with good management, analytical, communication and interpersonal skills.
4. Created Linux virtual machines using VMware vCenter Server.
5. Installation, Configuration, and administration of Red Hat Enterprise 5/6 using kickStart.
6. Administrated DHCP, DNS, and NFS services in Linux.
7. Installed recommended patches on Linux servers and applications to help improve performance.

Experience

5-7 Years

Level

Consultant

Education

BSc. Economics

Description :

1. Identifies, diagnoses, and resolves problems for users of the mainframe, personal computer software and hardware, the internet and new computer technology in a call center environment, communicates solutions to end-users.
2. Provides one-on-one end-user problem resolution over the phone and in person - Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.
3. Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe, e-mail, internet, dial-in, and local-area network access problems.
4. Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
5. Performs desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreement.
6. Helps install local area network cabling systems and equipments such as network interface cards, hubs, and switches.
7. Replace hard drives, cooling system, power supply, video cards, NIC, processor, memory - Replace fusing unit, rollers, and toners for printers - Sanitize hard drive and install standard configuration through imaging - Assist users on virus issues.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Installed, maintained, and diagnosed client workstations, applications, and printers in a Windows operating system network environment.
2. Provided support to a workforce of 3,000 end users through telephone, email and personal communication.
3. Created, managed and deleted user accounts and privileges through Active Directory.
4. Prioritized issues through proper documentation and monitoring to ensure timely resolution and escalation when necessary.
5. Communicated with technology suppliers to enforce warranties and track orders and shipments.
6. Redesigned and maintained an internal knowledge base to increase the efficiency of information retrieval.
7. Resolved customer and provider billing discrepancies by utilizing all available resources and policies to retain positive client and customer relationships.
8. Researched product materials and communicated information to effectively resolve customer inquiries.

Experience

10+ Years

Level

Senior

Education

Information Systems

Description :

1. Train users and promote security awareness to ensure system security and to improve server and network efficiency.
2. Develop plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs.
3. Confer with users to discuss issues such as computer data access needs, security violations, and programming changes.
4. Monitor current reports of computer viruses to determine when to update virus protection systems.
5. Modify computer security files to incorporate new software, correct errors, or change individual access status.
6. Coordinate implementation of computer system plan with establishment personnel and outside vendors.
7. Monitor use of data files and regulate access to safeguard information in computer files.
8. Perform risk assessments and execute tests of data processing system to ensure functioning of data processing activities and security measures.

Experience

7-10 Years

Level

Management

Education

Bachelor Of Science

Description :

1. Installed, maintained, and diagnosed client workstations, applications, and printers in a Windows operating system network environment.
2. Provided support to workforce of 3,000 end users through telephone, email and personal communication.
3. Created, managed and deleted user accounts and privileges through Active Directory.
4. Prioritized issues through proper documentation and monitoring to ensure timely resolution and escalation when necessary.
5. Communicated with technology suppliers to enforce warranties and track orders and shipments.
6. Website Architect Redesigned and maintained internal knowledgebase to increase the efficiency of information retrieval.
7. Resolved customer and provider billing discrepancies by utilizing all available resources and policies to retain positive client and customer relationships.
8. Researched product materials and communicated information to effectively resolve customer inquiries.

Experience

10+ Years

Level

Senior

Education

Bachelor Of Science

Description :

1. Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
2. Maintain record of daily data communication transactions, problems and remedial actions taken, and installation activities.
3. Decommission out dated hardware and software and prepare for shipping.
4. Referring major hardware or software problems or defective products to vendors or technicians for service.
5. Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
6. Confer with staff, users, and management to establish requirements for new systems or modifications.
7. Inspect equipment and read order sheet to prepare for delivery.

Experience

2-5 Years

Level

Junior

Education

Bachelor's