IT Team Lead Resume
Objective : To employ both technical and critical thinking skills to obtain a systems administrator position wherein I am constantly challenged to stretch and improve my skills. Said position should allow me to demonstrate my greatest strength, which is my ability to adapt to a new environment and be functional immediately.
Skills : Windows Server 2012, Planning Skills.
Description :
- Managed all audits and interface with compliance and auditors.
- Understood and adhered to IBMs control requirements for workplace and workstation security, and the protection of sensitive, personal and IBM confidential information.
- Ensured systemic issues that are identified by internal review are corrected and closed across all accounts promptly.
- Drived and ensured supported accounts, both data center and remote sites, maintain 100% audit compliance.
- Ensured accounts are audit compliant with IBMs' ITCS104, ITCS300, ITCS304, GSD331, ITUP and ISEC guidelines.
- Resulted in the training 10 sites, approximately75 - 100 staff members.
- Collaborated with web team on delivering aggressively time framed web solutions.
Experience
2-5 Years
Level
Executive
Education
MS
IT Team Lead Resume
Summary : Over 20 years of IT experience in managing, architecting and delivering business application solutions using Oracle technology stack e.g. Oracle e-Business suites (11i, R12, R12.1.x), BPEL/SOA business process integration platform, OBIEE dashboard reporting platform and Account Reconciliation Manager for Financial Close Management.
Skills : Project Management, Business Process Design, Order To Cash, Procure To Pay, Demand To Fulfillment, Requirement Gathering, Application Solution Design, Order Management, Inventory, Work In Process, Inventory Management.
Description :
- Analyzed, designed, developed and implemented solutions for ERP applications to support Sun's global business.
- Analyzed Sun customizations for Oracle 11i upgrade project.
- Made presentations to ERP Senior Managers, Director and Business partners.
- Performed gap analysis between Sun's Contract, Order Management, Shipping , Pricing systems and Oracle 11i Order Management, Advance Pricing and Shipping.
- Set up configurator and implementation of new rules around ATO and PTO Model options class and option items.
- Customization of Sales Order Header and Line level workflow to support sales order scheduling, Export licensing and shipping thru bolt on application developed in house.
- Processed non standard shipments including Return for repair, Return to vendor and exception handling.
Experience
10+ Years
Level
Senior
Education
B.E. In Computer Technology
IT Team Lead Resume
Headline : Providing server-based Font management using Font Reserve and later Universal Type Server, OS X Server 10.3.8, combined with asset management through Cumulus Server for OS X.
Skills : Project Management, Strategic Planning, Enterprise Architecture.
Description :
- Currently a membered of an in-house tech team that provides on-site and remote support to 5,000+ users in 90+ cities globally.
- Responsible for overseeing the daily operations of 25 support specialists worldwide.
- Promoted twice - from HelpDesk Support Specialist to Senior HelpDesk Support Specialist, and now Team Lead.
- Efficiently managed and resolved Help Desk issues regarding hardware, software, and network problems while providing "white-glove" service to our in-house staff.
- Managed IT issues/requests and workload for all HD members on ticketing system (SolarWinds) Manage user profiles in AD and the EMC Interview and train Helpdesk candidates.
- Coached team on proper policies and procedures and developing their technical skills.
- Managed and updated WDS images and drivers regularly.
Experience
5-7 Years
Level
Executive
Education
Bachelors In Computer Science
IT Team Lead Resume
Objective : To obtain a IT Team Lead position where I can contribute my Industrial & Systems Engineering skills and work experience to further development of the organization. Special interest in Quality Engineering, Process Improvement, and Data Analytics.
Skills : Project Management, HPC And Data Center Infrastructure, Microsoft Office, Microsoft Project, Sharepoint, People Management.
Description :
- Budgeted, planned, and designed future IT projects, directing staff and network management in a Windows environment.
- Included defining business processes, specifying client requirements, and operational implementation.
- Installed, configured, and troubleshoot Cisco 3600, Cisco 2500, and Cisco PIX Firewall networking devices InstallTroubleshootSupport NT/2K server platforms.
- Resolved issues on WDS as needed.
- Deployed McAfee encryption to all company laptops and desktops as per security policies.
- Trained colleagues on how to set up the black box and other software issues they were having issues with Setting up peripherals(Konica, HP laser, Dell printers, fax, scanners, copiers) to join the LAN/WLAN network.
- Formed a team to help volunteers (QA, Dev, BA) put proof of concepts together, working after hours, which resulted in a funded company project.
Experience
2-5 Years
Level
Junior
Education
BS
IT Team Lead Resume
Objective : IT Team Lead with 2 years of experience in Forming a team to help volunteers (QA, Dev, BA) put proof of concepts together, working after hours, which resulted in a funded company project, Establishing business group application layering priorities, including verification of user application inventory.
Skills : Programming, Project Management, Information Technology & Security, Customer Service, Applications.
Description :
- Used of windows server to join the computer into the local domain and assigning the computer name on the server.
- Issued tickets to control and manage user privileges & other PC/Peripherals/AV-related concerns on windows active directory, update, maintain, and troubleshoot computers and minor network issues.
- Set up Citrix to utilize word, excel; VPN & Exchange email server connection; Using share point to create and update inventories within the database.
- Performed ghost imaging, data backup, retrieving, and restoring corrupt files.
- Partitioned disks, installing and uninstalling of applications, novel user privileges, and management.
- Provided Apple, Ipad, iPhone support.
- Imaging, back up of data, sanitizing, and setting up PCs.
Experience
2-5 Years
Level
Junior
Education
B.S.
IT Team Lead Resume
Summary : Focused, Creative, Proactive, Passionate, Independent, Friendly Strong sense of ownership, Attention to detail Problem solver, Data-driven, metric focused, Results-oriented, Strong analytic skills Good team player, positive can-do attitude, big-picture person Flexible and hands-on mentality, Ability to work under pressure People manager, change manager, and charismatic 15+ years IT experience, 5+ years experience in IT management.
Skills : CCNA, Network +, MCSA, Microsoft Windows, SAP, Windows Azure, Amazon Web Services, VMWare, EMC, Dell, Apple, HTML, websites.
Description :
- Managed and lead a group of IT local support analysts for the users in the Research and Engineering department.
- Proven experienced identifying and proposing changes to increase efficiency.
- Created and maintained an SLA for support procedures, timeframes, and scope of responsibility.
- Understood Helpdesk processes and management.
- Ensured that staff is adequately trained in appropriate technologies based on strategic plans.
- Provided the IT supervisor a periodical performance review and assessment of the support team.
- Provided training to new members of the local on-site support team.
Experience
10+ Years
Level
Senior
Education
G.E.D
IT Team Lead Resume
Summary : Performing Mac OS X Server architecture, administration, and specialized Active Directory integration, Providing in-depth problem diagnosis and resolution for a variety of hardware and software-related issues.
Skills : MS Office, Project Management.
Description :
- Directed reports supporting custom web applications for multiple clients.
- Led the implementation of Scrum-ban (Kanban) which included writing the company standards, building a TFS process template, and mentoring other teams that implemented Scrum-ban.
- Negotiated and managed contract with local Pepsi bottler to provide free soft drinks to employees.
- Continuously improved the operational systems, processes, policies, and reporting for all IT Regional IT infrastructure.
- Measured, monitored, and reported to businesses on IT asset (SW/HW) consumption.
- Supported for the delivery of local projects to agreed designs, timeframes, and budgets.
- Participated in Global Technology forums to maintain the global perspective and to bring a regional perspective to the Global team.
Experience
10+ Years
Level
Senior
Education
BS
IT Team Lead Resume
Summary : Over 25 years of experience in the development information technology field with expertise in desktop support, network operations and configuration, virtual machine development, Active Directory administration, and project coordination, mentoring, and staff supervision.
Skills : SAP, Program / Project Mngt, Change Management, Training & Development, People Management.
Description :
- Provided domestic and global infrastructure and end-user support for North America, Europe, and Latin America.
- Managed projects overseeing up to eight professionals with responsibility for building and maintaining the Macintosh Servers, technology refreshes, technical training, and repairs to mobile devices and desktops.
- Changed the paradigm of IT from a cost center to a value-added group by linking technology solutions to cost efficiencies, productivity, and bottom-line profitability.
- Built collaborative working partnerships with business units by sharing ownership and accountability for the achievement of their expectations.
- Coordinated ongoing technology research, recommended software, hardware, and networking, using a cost/benefit approach, and worked with senior management to provide new technology solutions.
- Established team goals and performance metrics to encourage ownership and accountability for bottom-line results.
- Provided technical support to the print studio, print traffic and print productions, and art production departments.
Experience
10+ Years
Level
Senior
Education
Certificate In Project Management
IT Team Lead Resume
Summary : An accomplished Information Technology management professional with over 15 years of comprehensive experience in infrastructure projects, application development projects, systems architecture, and HPC data center management in the Oil and Gas industry. An understanding, innovative individual who has an excellent sense of teamwork to get results by instilling commitment, trust, fairness, and loyalty.
Skills : Planning Skills, Communication Skills.
Description :
- Managed team resources against multiple budgets.
- Performed personnel reviews, established personnel development objectives, and interviewed potential new hires.
- Led the implementation of DB source control using Microsoft DB projects, and the use of TFS branching on multiple projects.
- Participated in the trial and implementation of Agile Scrum.
- Contributed to company culture by leading the committees for running the annual company golf outing (6-8 people), and for developing a statement of purpose (10 people), which is on the wall outside the office and included in marketing materials.
- Provided advice and consultancy on infrastructure initiatives to Glanbia locally.
- Delivered increased IT Fluency across the user landscape through initiatives specifically designed to increase user awareness, proficiency, and efficient use of the IT tools available.
Experience
10+ Years
Level
Senior
Education
Associates In Computer Technology
IT Team Lead Resume
Summary : IT Team Lead professional with extensive year's background as IT engineer, hardware and software, monitor, troubleshooting and network / Desktops management for internationally recognized companies, and organizations, In-depth understanding of business logic and flow, motivated and Adaptable with a focus on customer service. Willing to travel and work a flexible schedule.
Skills : IT Management, Leadership.
Description :
- Lead on weekly calls to update both national and regional teams on progress with current small and large project progress, production issues, and future planning.
- Collaborated with IT team to assure projects are on schedule, within requirements, and on budget.
- Documented requirements for internal and external purposes for database, web, and composition teams.
- Collaborated with sales executives in quoting, assessing, and advising on growth opportunities.
- Developed any necessary code updates in a SQL Server environment and/or core modules maintained in C# and SSIS.
- Documented process, business requirements, and functional specifications for regional teams.
- Conducted training sessions via WebEx to both national and regional partners on new development, sales opportunities, and internal updates.
Experience
7-10 Years
Level
Management
Education
Mechanical Engineering
