IT Technician Resume Samples

Description :

1. Troubleshooting down servers, root cause analyst, preventative maintenance, maintaining data center inventory, replacing hard drives and other server related tasks.
2. Following the appropriate change control procedures when making system changes. Change records are submitted well in advance whenever possible and including relevant detailed information.
3. Monitoring the systems performance by collecting and analyzing data using a variety of tools. Recommending and/or implementing the tuning measures to optimize performance if needed.
4. Working effectively with co-workers and vendors to isolate and resolve system problems.
5. Monitoring server backups daily for trends, missed files/folders, or any discrepancies and works to resolve any problems.
6. Maintaining the operating system-level software to highest security and fix levels allowed by vendor's certification of application software. Systems are maintained in an audit-ready state and are upgraded tolatest stable releases.
7. Serving as a backup to the Storage Engineer and Computer Operators responsible for the day-to-dayoperations and monitoring of the environment.
8. Participating in the on-call rotation assisting in resource provisioning and troubleshooting.

Experience

10+ Years

Level

Consultant

Education

Diploma

Description :

1. Assisting the organizations IT needs. Responding to requests submitted via our support ticket system, emails, phone calls, and in-person visits.
2. Working on projects to help grow the organizations technology infrastructure all with being able to manage time and projects effectively.
3. Supporting the end-users with IT-related problems in a responsive and service oriented manner. Training the staff with IT related equipment.
4. Setting up, management, and maintenance of IT-related equipment including PC desktops, servers, and printers.
5. Troubleshooting, installing, and implementing systems as needed. Reimaging and deploying new desktops onto the domain.
6. Providing input and recommendations to the organization surrounding hardware and software technologies and how these technologies can assist the business being especially proactive with new technologies.
7. Creating document management system that breaks out the difference of a policy, guideline, form, and SOP.
8. Creating and teaching technical documentation for both technical and non-technical audiences across the business.

Experience

2-5 Years

Level

Junior

Education

Associates

Description :

1. Identify the causes of networking problems, using diagnostic testing software and equipment.
2. Deploy, configure and upgrade network software, such as enterprise antivirus or diagnostics programs.
3. Implement and maintain emergency backup and restore systems for mission-critical network servers.
4. Regulate user access to sensitive files to protect against internal security breaches.
5. Responsible for end-user desktop support, and the maintenance of servers and other networked devices.
6. Answer user inquiries regarding computer software or hardware operation to resolve problems.
7. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
8. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
9. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
10. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Experience

5-7 Years

Level

Consultant

Education

Business Administration

Description :

1. Utilizing remote support tools to ensure system up-time and user experience. Help with the implementation of new hardware, software, and vpc (virtual platforms).
2. Create schedules for providers in practice expert serves as it liaison to end users and provides desk side and remote technical assistance to end users during and after regular business hours due to an emergency, or in support of special business projects and initiatives.
3. Maintains and administers computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
4. Identifies and resolves technical issues and/or researches and recommends effective solutions.
5. Provides support and assistance for plant process systems including command, jws, and others as required.
6. Actively communicates with customers, peers, higher-level teams and management to ensure timely resolution of issues and status updates.
7. Adheres to departmental standards and ensures the appropriate use of information systems.
8. Assists in the creation and maintenance of training guides and knowledge base solutions.

Experience

10+ Years

Level

Senior

Education

BS in Information Technology

Description :

1. Provide remote and on-site support for all desktop and network related issues, for hundreds of managed services business clients.
2. Install, troubleshoot, and support software and hardware of all kinds, as well as other network associated peripherals necessary to support business clients.
3. Administration and maintenance of windows server/exchange server environment.
4. Experience configuring and setting up large multi-tenant enterprise cloud environments.
5. Experience working with multi-tenant PBX's using asterisk, and the deployment of business phones.
6. Responsible for the imaging, setup, and deployment of various model windows based pc laptops, for several managed service businesses.
7. Ability to prioritize, and work under strict timelines to find resolutions for issues.
8. Creation of work orders and paperwork with detailed documentation, explaining client problem and corrective action taken.
9. Participation in the planning and execution of several large scales moves for our business clients.
10. Ability to adapt to change quickly, and work on multiple projects at one time.

Experience

2-5 Years

Level

Executive

Education

BS in Information Systems

Description :

1. Managed the transition of the company to a new time tracking and payroll system.
2. Installed, setup, and training all employees on time clock equipment and proximity card usage.
3. Created fiscal it budgets for inclusion in the company's budget modifications.
4. Facilitated contract for new office equipment, which included a 10 thousand dollar donation to the organization and 5 new computers.
5. Managed the seamless transition to new icd10 billing codes for the mental health department.
6. Created new security protocols and installation of anti-theft devices for all company equipment.
7. Responsible for all employee id creation and distribution train all new and current employees on the usage of company computers, office equipment, usage of our private network, and database.
8. Serve as the admin for company google domain, as well as company database manage companywide employee time tracking software, as well as assist hr in semimonthly payroll processing.
9. Manage user access and permissions for the NYS office of mental health security management system.

Experience

10+ Years

Level

Senior

Education

Associate's

Description :

1. Troubleshoot networks, hardware, software, and other computer related issues daily depending on the situation.
2. Instruct personnel on how to perform these tasks while also keeping their systems updated.
3. Experienced with c, java, asp. Net, and Powershell scripting tasks; implement applications for instructors to use with their tablets and smartphones for their daily tasks.
4. Introduced scripts to make it department daily tasks easier to run and save time; this resulted in reduced costs for paper and ink every time a referral gets done on tablet/phone and saved into schools database.
5. Perform Microsoft office duties to include access database building and form building; used access to building minor databases and forms for school so faculty can perform their daily tasks.
6. Complete database tasks by creating, updating, and modifying online and off-line school data; this happens daily with every new student and withdrawing student as staff will need their records added, deleted, and modified accurately.
7. Proficient with Windows 7, 8, and 10 including imaging with storage devices and fog to image 1 to 25 laptops at one time.

Experience

7-10 Years

Level

Management

Education

Master of IT

Description :

1. Working knowledge of active directory including, resetting user passwords, organizational units, and group polices, security groups and distributions groups.
2. Update services to deploy windows updates via wsus server to desktop and laptop computers throughout the distribution center.
3. Creation and updating of standard operating system documentation for complete transparency for all it department to access.
4. Excellent communication with outside vendors, such as Cisco, zebra, Honeywell, and others for all support and RMA needs.
5. Strong interpersonal skills to understand and relate to the needs of the employees of the ross distribution center.
6. Responsible for repairing and maintaining computer workstations, laser printers, and thermal transfer printers.
7. Preformed desktop and laptop repairs and reinstalled software such us all version of windows performed diagnostic tests and repaired malfunctioning hardware and software.

Experience

10+ Years

Level

Senior

Education

Networking

Description :

1. Analyze equipment performance records to determine the need for repair or replacement. Configure, monitor, and maintain email applications or virus protection software.
2. Coordinate with vendors and with company personnel to facilitate purchases. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
3. Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate a system and network requirements.
4. Load computer tapes and disks, and install software and printer paper or forms. Maintain logs related to network functions, as well as maintenance and repair records.
5. Perform routine network startup and shutdown procedures, and maintain control records.
6. Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
7. Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.

Experience

5-7 Years

Level

Consultant

Education

Business Management

Description :

1. Utilize extensive technical skills to install low voltage systems in residential and commercial locations.
2. Provide outstanding customer service while offering customer satisfaction and complaint resolution.
3. Deliver order fulfillment in a timely and professional manner to exceed expectations.
4. Troubleshoot and repair faulty networks and wiring, including computers, wired networks, wireless networks, and consumer electronics, with strict attention to detail, ensuring all deadlines are met.
5. Set up static IP networking and wired and wireless networks, ensuring reliable and stable systems.
6. Meet and exceed monthly sales and performance quotas to increase corporate revenues.
7. Provide clients with technical support and consultation to increase customer satisfaction and gain referrals.
8. Consistently a top performing technician and repeatedly rewarded in at&t's performance recognition system.
9. Monitor and drive accountability for all projects and services including delivery, performance, and functionality.
10. Lead the efforts to define, analyze and implement technical and functional improvements.

Experience

10+ Years

Level

Senior

Education

Business Administration

Description :

1. Isolated and resolved hardware, software, and communication issues to increase the accuracy of cost/benefits analysis for clients.
2. Provided technical management of SCADA systems, including procurement, installation mapping, testing, and unique systems-level integration design for each client.
3. Analyze the client's business requirements and processes through document analysis, interviews, workshops, and a workflow analysis.
4. Facilitated monthly meetings with clients to document requirements and explore potential solutions.
5. Drafted and maintained business requirements and aligned them with functional and technical requirements.
6. Provided input into developing and modifying projects to meet client needs and develop business specifications to support these modifications.

Experience

7-10 Years

Level

Management

Education

Networking

Description :

1. Maintained servers and provided a stable system including vms and other supporting systems.
2. Troubleshoot internet and network connectivity issues across domains and take appropriate steps to restore service or work with internet service providers to restore service.
3. Network issues are non-existent information can pass between computers in the office as needed.
4. Set up and maintained a network of computers and databases which held confidential patient information.
5. Prepared computers for onsite install download network protection software & cloud-based security solutions handled hardware/software components.
6. Assist with implementation & application technical specialists with tasks & onsite installs and in shop, it repairs.
7. Installed and troubleshoot Windows XP, 7 and 10 operating systems and Windows 2008 and 2012 server operating systems.
8. Troubleshoot for any display issues such as to monitor orientation, network connectivity, and telephony connectivity.

Experience

5-7 Years

Level

Consultant

Education

IT Technology

Description :

1. Perform fault isolation by validating, isolating, correcting faults, and verifying service restoral with customers.
2. Provide core services by designing, configuring, installing, and managing data services at the operating system and server application level.
3. Provide directory services utilizing dynamically assigned IP addresses, domain name servers, storage area networks, and electronic messaging resources.
4. Standardize user privileges and system settings using automated deployment tools such as group policy objects (GPO) system management server.
5. Implement security fixes, operating system patches, and antivirus software.
6. Categorize isolates and resolve system problems.
7. Served as a system administrator maintaining Windows Server 2008 Active Directory services, Windows 8 Client, Windows 7 Client, Microsoft Exchange, and File Server Management.
8. Managed multiple medical platforms and data.

Experience

7-10 Years

Level

Management

Education

IT

Description :

1. Maintained continuity of information by performing system backups during the entire conversion project.
2. Rebuilt and installed credit union's internet from the ground up that improved internal communications, enhanced reliability, enabled broader access by employees, and set up user groups/permissions.
3. Recognized for managing a $300,000 companywide replacement of 300+ workstations that involved installing all software, hardware, and re-configurement of computers for departments.
4. Diagnosed and repaired hardware problems and upgraded/built computers, delivered, set-up and networked computers and laptops throughout various branches and departments.
5. Installed and configured software applications and performed client/server side upgrades.
6. Completed outstanding work requests received from multiple departments and branches as assigned.
7. Imaged computers using Clonezilla and Dell KACE prior to delivery and set up.

Experience

7-10 Years

Level

Management

Education

Technology

Description :

1. Worked in a large network environment supporting 400 employees,5 NT Servers, 100 PC's 102 Printers, 12 Routers, and over 200 Dumb Terminals.
2. Documented, maintained and upgraded hardware and software on all NT Servers, Workstation and desktop computers.
3. Performed all new installations of equipment/software and all moves of equipment.
4. Routinely administrated NT Servers, creating and managing all user accounts, and establishing connectivity.
5. Set up of all email and Internet accounts.
6. Setup Network Installations Such as hubs, network cards, and terminating Cat 5 cabling.
7. Configured and maintained PC's / printers, troubleshooting all hardware and software problems.
8. Handled all help desk calls, as well as mastered the Unisys Clear-path NX-4600 network protocol (Poll Select) required for dumb terminal.

Experience

2-5 Years

Level

Junior

Education

Education

Description :

1. Experienced in the processing of incoming records and goods for shipment.
2. Responsible for processing all production requests in the manual warehouse.
3. Utilized Microsoft Office and Internet applications including Word, Excel, PowerPoint, Access, Internet Explorer and Outlook 2003.
4. Operated forklifts and pallet jacks assisting with all loading or unloading of freight includes a count and condition verification.
5. Experienced with various types of powered industrial lift equipment.
6. Prepared bills of lading and contacts carriers for pick up.
7. Traveled from house to house conducting/providing questionnaires fro families to fill out and returns to the Census Bureau.
8. Separated payments and processed checks, credit transactions, and money orders Accomplishments arranged incoming mail.

Experience

5-7 Years

Level

Executive

Education

A.S

Description :

1. Reviewed, assigned, and oversaw work performed by the GNOC watch section.
2. Provided solutions for information security issues and ensured conformance to requirements.
3. Reported, tracked and documented rogue machines, intrusions, attempted attacks, exploits virus infections, network outages/restorals, and maintenance.
4. Created and submitted tickets, prioritized, tracked, and audited to ensure proper task completion and documentation.
5. Ensured service level agreements (SLAs) were met.
6. Led a Joint service team of 6 system administrators providing support for computer systems.
7. Backed-up and restored data and user files between computers; assigned and changed user accounts and passwords.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Remoted desktop connections, Teamviewer, Logmein, VNC experience.
2. Answered user inquiries regarding computer software or hardware operation to resolve problems.
3. Entered commands and observe system functioning to verify correct operations and detect errors.
4. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
5. Contracted Authorized Employee of ABC, CBS, NBC, and Local Programming.
6. Installed and Racked Hardware such as Servers and Network Equipment.
7. Updated Records and Cable Management.

Experience

10+ Years

Level

Senior

Education

Diploma

Description :

1. Wrote, designed, and produced patient authorization forms.
2. Compiled and maintained patients' medical records from hospitals to document condition, treatment, and to provide data for research/cost control.
3. Entered data, such as demographic characteristics, history, diagnostic procedures, and treatment into the computer system.
4. Trained other departments on basic medical record policies.
5. Opened and sorted mail for the entire building on a daily basis.
6. Transcribed medical reports from multiple providers, when needed.
7. Protected the security of medical records to ensure that confidentiality was maintained.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Installed/troubleshoot computers and printers in all schools in the district.
2. Updated and installed software on all computers.
3. Supported new hardware in the district.
4. Trained new hires on technology used in the district.
5. Installed/troubleshoot other educational technology resources, such as projectors, mimio, etc.
6. Unloaded and loaded trucks for new technology and Delaware City recycling, respectively.
7. Updated district technology inventory.

Experience

2-5 Years

Level

Junior

Education

Diploma In Education