IVR Developer Resume
Summary : As an IVR Developer, used existing and emerging technology platforms, with a primary focus on IVR, partnered with related lines of business and stakeholder relations.
Skills : Programming Languages, Voice Technologies.
Description :
- Collaborated closely with business partners and interface teams to clarify and fulfill requirements from design through acceptance and implementation.
- Designed and coded programs, created test transactions and ran tests, revised as necessary.
- Conducted analysis of organizational needs and goals for the development and implementation of application systems.
- Monitored operating efficiency of existing application systems.
- Served as a subject-matter expert in IVR development and design best practices.
- Managed offshore/onshore consultant’s technical deliverables.
- Reviewed, analyzed, and modified programming systems, including encoding, testing, debugging, and installing for a large-scale system.
Experience
10+ Years
Level
Senior
Education
Bachelor's In Computer Science
IVR Developer Resume
Summary : As an IVR Developer, maintained records to document program development and revisions, provided technical support to technical vendor resources, and performed related duties as assigned or requested.
Skills : IVR Platforms, Telephony Protocols.
Description :
- Led a team of developers from a technical standpoint throughout all phases of the SDLC while simultaneously making individual development contributions.
- Interfaced with key stakeholders and applied your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition, and Design.
- Played an important role in creating high-level design artifacts, delivering high-quality code deliverables for a module, and leading validation for all types of testing and support activities related to implementation, transition, and warranty.
- Learned culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
- Led the design and development of conversational AI solutions and IVR solutions for a Contact Center Transformation Project.
- Worked closely with project managers to understand project requirements and design conversational AI and IVR solutions that meet project needs.
- Collaborated with development teams to ensure the successful delivery of conversational AI and IVR solutions.
Experience
7-10 Years
Level
Management
Education
Bachelor's In Computer Science
IVR Developer Resume
Headline : As an IVR Developer, developed technical specifications and design documents for conversational AI and IVR solutions, and developed and maintained chatbots and virtual assistants using natural language processing (NLP) and machine learning technologies.
Skills : Web Development, Database Skills.
Description :
- Responsible for maintaining comprehensive technical documentation such as programming specifications, and functional and technical designs.
- Responsible for coordinating with user focus groups for tuning, testing, refactoring, and optimization of call flows.
- Responsible for resolving technical issues by debugging and supporting coding and testing functions.
- Responsible for responding to application issues by troubleshooting, analysis, and assessment of root causes.
- Responsible for suggesting effective processes for the improvement of operations and functionality of voice user interface applications.
- Responsible for providing technical assistance for designing and maintenance of enterprise-based IVR systems.
- Responsible for conducting a complete review of designs and specifications for all assigned IVR applications.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Computer Science
IVR Developer Resume
Summary : As an IVR Developer, responsible for suggesting effective procedures for platform construction and purchase of products as per business requirements, and responsible for assisting in the development and testing of complex application logic for enterprise systems.
Skills : Problem-Solving, Communication.
Description :
- Responsible for supporting technical teams in the development and modification of application code to ensure effect on processes.
- Responsible for providing technical assistance for designing, coding, and testing quality analysis for application components.
- Responsible for resolving issues relating to critical production by mitigation and problem-resolution techniques.
- Responsible for coordinating with project teams by providing technical inputs for design specifications of speech applications.
- Responsible for implementing development procedures for IVR and speech applications through Java and Web Services.
- Responsible for managing to deploying all phases of speech applications.
- Responsible for analyzing speech applications and creating detailed specification documents.
Experience
7-10 Years
Level
Management
Education
Bachelor's In Computer Science
IVR Developer Resume
Summary : As an IVR Developer, responsible for creating state-of-the art Voice User Interface (VUI), responsible for scripting speech application codes and speech recognition grammars.
Skills : HTML, CSS, JavaScript
Description :
- Responsible for configuring Speech Servers and supporting speech application deployment.
- Responsible for ensuring tuning speech applications.
- Responsible for managing to tune grammar using internal and external tools.
- Responsible for providing IVR Programming and Development.
- Responsible for administering multi-platform and highly networked computing facilities.
- Responsible for analyzing customer’s issues and resolving or ensuring appropriate follow-up.
- Responsible for providing technical expertise in planning and administration.
Experience
10+ Years
Level
Senior
Education
Bachelor's In Computer Science
IVR Developer Resume
Headline : As an IVR Developer, responsible for conducting a complete analysis of system and business requirements for all IVR applications, and for assisting in designing and preparing call flows with usability services.
Skills : Programming Languages, Telephony Protocols.
Description :
- Responsible for designing and developing Voice User Interface (VUI) for mobile phones.
- Responsible for performing tests for multiple clients.
- Responsible for writing scripts for batch data integration and voice transfer.
- Responsible for creating modules for online troubleshooting, patch updates, and error logging.
- Responsible for generating department-specific reports every month
- Responsible for analyzing performance tuning and provided graphical comparisons of user acceptance and ease of access chart for clients.
- Responsible for performing data transfer and deployment of all voice applications.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Computer Science
IVR Developer Resume
Summary : As an IVR Developer, responsible for performing the configuration, installation, and maintenance of Shore Connect, an advanced IVR application for overseas clients, and responsible for creating multi-lingual IVR applications for call centers and 24/7 helplines.
Skills : IVR Platforms, VoiceXML.
Description :
- Collaborated with stakeholders, including business analysts and end-users, to gather and understand requirements for IVR applications.
- Translated business needs into technical specifications for IVR system development.
- Designed and developed IVR call flows, scripts, and prompts that align with business requirements and user experience goals.
- Implemented and maintained IVR applications using programming languages such as Java, Python, or VoiceXML.
- Integrated IVR systems with backend databases, CRM systems, and other enterprise applications to provide relevant and real-time information during calls.
- Ensured seamless communication between the IVR system and other business systems.
- Worked with telephony technologies such as Twilio, Asterisk, Avaya, Genesys, or Cisco Unified CCX to implement and enhance IVR capabilities.
Experience
7-10 Years
Level
Management
Education
Bachelor's In Computer Science
IVR Developer Resume
Summary : As an IVR Developer, responsible for monitoring the performance of system hardware, network, and applications daily, and responsible for performing the configuration, installation, and maintenance of IVR applications for various business units.
Skills : Speech Recognition, DTMF (Dual-Tone Multi-Frequency).
Description :
- Collaborated with stakeholders to gather requirements and translate business needs into effective IVR solutions.
- Utilized programming languages such as Java, Python, or VoiceXML to implement IVR functionality.
- Integrated IVR systems with databases, CRM systems, and other backend services to provide seamless customer interactions.
- Conducted regular testing and debugging of IVR applications to ensure optimal performance and reliability.
- Implemented speech recognition and natural language processing capabilities to enhance IVR usability.
- Designed, developed, and maintained Interactive Voice Response (IVR) systems.
- Expertised in leveraging programming languages and telephony technologies to create efficient and user-friendly voice applications.
Experience
7-10 Years
Level
Management
Education
Bachelor's In Computer Science
IVR Developer Resume
Summary : As an IVR Developer, contributed my skills and innovation to enhance customer communication experiences, and stayed informed about emerging technologies in the IVR and telephony space to incorporate innovative features.
Skills : Database Integration, API Integration.
Description :
- Responsible for developing and maintaining IVR scripts, call flows, and prompts to meet business requirements.
- Responsible for collaborating with cross-functional teams, including UX designers and QA engineers, to deliver high-quality IVR solutions.
- Responsible for implementing IVR analytics and reporting tools to monitor system performance and user interactions.
- Responsible for integrating third-party APIs and services to expand IVR capabilities.
- Responsible for providing support for troubleshooting and resolving issues related to IVR functionality.
- Responsible for conducting regular code reviews and contributed to the development of coding standards for the IVR development team.
- Responsible for documenting IVR designs, configurations, and troubleshooting procedures.
Experience
7-10 Years
Level
Management
Education
Bachelor's In Computer Science
IVR Developer Resume
Headline : As an IVR Developer, responsible for assisting in the weekly performance review and documentation, responsible for coordinating with the quality assurance team to ensure quality product development, responsible for performing the file transfer process, and log retention
Skills : Call Flow Design, Scripting Languages.
Description :
- Fine-tuned voice recognition systems for improved accuracy and user satisfaction.
- Conducted thorough testing of IVR applications to identify and resolve bugs, ensuring optimal performance and reliability.
- Debugged and troubleshooted issues related to call flows, prompts, and system integrations.
- Implemented IVR analytics and reporting tools to monitor system performance, and user interactions, and gather insights for continuous improvement.
- Generated reports on call metrics, user behavior, and system efficiency.
- Integrated third-party APIs and services to expand the functionality and capabilities of the IVR system.
- Stayed updated on new technologies and APIs that can enhance IVR applications.
Experience
5-7 Years
Level
Executive
Education
Bachelor's In Computer Science
