A Key Account Specialist is hired to oversee the relationship of the company with its crucial or key clients. The job description entails obtaining and maintaining long-term key customers by comprehending their requirements. Other accountabilities are found on the Key Account Specialist Resume as – developing trust relationships with a portfolio of major clients to ensure that they do not turn to competition, acquiring a thorough understanding of key customer needs and requirements, ensuring the correct products and services are delivered to customers; solving any issues any problems faced by customers, and preparing regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
The most sought-after skills for the post include the following – proven work experience, strong communication skills, aptitude in building relationships with professionals of all organizational levels, the ability to solve all types of problems, and good negotiation skills. A college degree in business administration, sales, or a relevant field is commonplace among job applicants.
Objective : Motivated and enthusiastic about developing good relations with clients. Effective working alone or as a cooperative team. Proven success in problem-solving & excellent time management skills. Professional in appearance and presentation. Flexible and adaptable personality expects and thrives in a changing environment. Consistently provide outstanding customer experience.
Skills : Customer Service, Customer Satisfaction, Microsoft Excel, Quickbooks.
Description :
Responsible for handling inbound sales and customer calls, processing and expediting all customer orders.
Processed all customer requests utilizing multiple systems to research information.
Researched and resolved customer issues expedites back orders, handle returns and special requests, and interacted with outside sales force to ensure regular communication on pricing issues, customer issues, etc.
Held accountable to performance metrics such as schedule adherence, productivity standards, and quality standards.
Maintained and updated inventory records.
Shipped out samples for new programs - Created efficient and accurate inventory management procedures.
Coordinated the annual physical inventory procedures.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Business Administration
Key Account Specialist Resume
Objective : To use my educational and work experience knowledge to provide an excellent customer service experience. I have the ability to work in a number of fast-paced environments. I will do anything that is asked or required of me, even if it not part of my job description. I communicate well with people and my co-workers, and add a positive attitude to the work environment.
Skills : Inside Sales, Outside Sales, Microsoft office.
Description :
Coordinated initiatives between Key Accounts, GOJO Sellers, Manufacturer's Reps, and internal processes.
Provided ongoing maintenance of contact data in accordance with established process.
Participated in and/or conducts monthly data audits.
Provided accounts payable support for department.
Provided Key Accounts with information required for introducing products into their system.
Implemented, tracked, and reported the progress of trade-type programs, promotions, and activities.
Coordinated processing of awards.
Experience
2-5 Years
Level
Executive
Education
Business Administration
Key Account Specialist Resume
Summary : Highly motivated person seeking to utilize my skills so I will be able to go on and further my experience and education. I am passionate about excellence, and deeply motivated by the desire to continually develop my skills and knowledge.
Skills : Microsoft Office, Type 60 Wpm, Management, Data Entry, Inventory Management, Data Analysis, Marketing, Forecasting, Accounts Payable, Customer Relationship Management, Customer Service, Adobe Photoshop, Event Planning.
Description :
Owned the customer experience for all key accounts.
Liaisoned between branches of internal organization and key accounts to ensure complete customer satisfaction and the development of strategic partnerships.
Partnered with National Director of Sales to identify opportunities for growth within existing portfolios.
Completed annual RFP and contract negotiation to deliver year-over-year sales growth.
Processed all orders, invoices, monthly financials, and A/R for assigned customers.
Analyzed sales to quantify monthly and YTD progress as it relates to forecasting, budget and profit margins.
Met with customer contacts and senior management to develop strategic partnerships and ensure organizational alignment, including on-site visits, company outings, philanthropic opportunites, entertainment and charitable benefits.
Experience
10+ Years
Level
Senior
Education
Associate Of Arts In General Studies/Communications
Key Account Specialist Resume
Summary : Over 20 years of professional experience as a detail oriented Office Manager with a unique ability to communicate professionally with people at all levels. Diverse experience within the medical, technology and sales industries. Takes ownership of responsibilities and projects, consistently achieving professional standards and adding value.
Skills : Excel PowerPoint, Lotus, Outlook, And Proprietary In-house Software.
Description :
Presented Manufacturer of an extensive range of high-efficiency compressed air filtration and drying equipment with 25 employees serving North, Central, and South America.
Tracked and followed up on the leads generated by web marketing and referrals.
Advised customers on the company product's advantages and features.
Provided customers the initial sale documentation such as quotations, delivery times, orders, and invoices.
Handled overall coordination and execution of customer service.
Responsible for business development in Central and South America.
Acted as a liaison between the company and potential/existing Spanish-speaking customers in Central and South America in order to increase sales, and establish our brand in those regions.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Arts
Key Account Specialist Resume
Headline : Over seventeen years of experience in the footwear industry with more than twelve years as a Key Account Specialist in Customer Service. Previous departmental trainer of all new employees for SAP and footwear knowledge, ensuring they were able to perform job duties with speed and accuracy. Currently have six months experience in the health care industry.
Skills : Excel, Training Skills.
Description :
Managed Fairfield sales support team in executing account activities and processes.
Analyzed and supported customer requests (internal/external), assist a field team with merchandising initiatives, and monitor solution strategies.
Reviewed and managed funds transactions; i.e. Kroger credits/invoicing and Fred Meyer returns Create/customize reports in excel to track orders and consolidate large data files.
Analyzed/reported weekly sales against labor hours submitted by 3rd party retail service provider.
Delivered Results Successfully transitioned Fred Meyer sales support functions to Fairfield office; i.e. 852 reporting, return process, freight pickups.
Created best practice documents for SAS field merchandisers to improve service standards at the store level.
Collected, organized, and facilitated the Kroger Midwest division reset project for stakeholders.
Experience
5-7 Years
Level
Executive
Education
B.S. In Business Administration
Key Account Specialist Resume
Headline : As a Key Account Specialist, responsible for maintaining accurate records in Salesforce, updating client information and recording all customer interactions, and also Assisting the PE Director with the annual renewal process for existing customers, producing quotes, and responding to renewal questions.
Skills : Microsoft Office, Conflict Resolution, Time Management.
Description :
Maintained 3 Corporate, Diamond level accounts, which had a combined total of approx.
Prepared maintenance reports for leadership, which were used to implement proactive strategies to improve the company's performance and competitive standards.
Maintained communication between technicians, company sites, and management for proactive measures and efficient time management on resolutions.
Performed daily tracking and reporting of printer maintenance, service tickets, equipment serial numbers, and asset registries using Excel.
Reported were presented to Lexmark management as well as corporate management using PowerPoint presentations during company meetings.
Handled and resolved any complaints or concerns from customers.
Worked with company staff to effectively close sales, and resolve any delivery issues.
Experience
5-7 Years
Level
Executive
Education
Master Of Science
Key Account Specialist Resume
Objective : A sales leader developing new business, challenging the status quo, embracing technology, and using technical background to earn the trust and respect of customers.
Skills : 200 Hr Registered Yoga Teacher, Reiki Master, Distributor Management, Opening New Accounts, Managing Staff, Outside Sales, Building Accounts.
Description :
Promoted blood glucose monitors to high decile endocrinologists and internal medicine physicians in Cleveland, Youngstown, Akron, Canton, and Erie, PA.
Responsible for training for all new hires and ongoing training for the Ohio region.
Created training material and presentations of relevant topics for my team.
Performed monthly ride-along with members of my team.
Conducted interviews for potential new hires.
Led staff CSRs by serving as a model for business interaction and execution of duties.
Negotiated annual sales contract increase for an assigned key account by 30% for the last two years.
Experience
2-5 Years
Level
Junior
Education
Bachelor Of Arts
Key Account Specialist Resume
Summary : To obtain a responsible and challenging Key Account Specialist position with a dynamic firm in the commercial design industry, that will allow me to utilize my unique abilities and passion for interior design.
Skills : Technical Sales, Sales Management, Sales Management, Computer, Leadership, Business Development, Business Development.
Description :
Managed relationships with key distributors while providing marketing and sales support for key distributors.
Organized sales meetings, presentations, trade shows, and other special events.
Coordinated initiatives between key accounts, sellers, and manufacturer representatives.
Participated as a vital team player to ensure sales office effectiveness and identify/improve on information management problems and opportunities.
Collaborated with Graphics Department to create key marketing pieces to drive business.
Provided key accounts with the information required for introducing products into their system.
Developed successful strategies and channels to drive new business and sales in a competitive industry.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Business Administration
Key Account Specialist Resume
Objective : A highly motivated individual, as well as a self-starter that is looking to gain experience in the customer service industry. I want to utilize my current skill set to assist and support customers with their needs as they arise. I would like to become a part of an organization that will allow me to grow and expand my knowledge base and become a valuable asset to the company.
Provided sales support and order management for key Teva and UGG Brand territories in the Pacific Northwest, Southern California, and New York areas.
Entered and modified both orders and returns and followed all client requests through to completion.
Ensured complete and timely shipments along with registering claims for any shipping discrepancies.
Ran weekly reports to keep my order book and quarters clean.
Promoted to Key Account Specialist, I began handling multiple major accounts including Amazon and Urban Outfitters for four of the fashion and sport footwear brands under the Deckers Brands umbrella.
Provided order and shipment management for these major accounts.
Became an integral part of the Koolaburra Brand task force to ensure proper brand setup within strict deadlines, including organizing product availability dates, account integration, and initial order entry.
Experience
2-5 Years
Level
Executive
Education
B.S. In Environmental Studies
Key Account Specialist Resume
Summary : Multi-skilled with over 12 years of experience in administrative support, account management, customer service, sales support, and payroll. Hardworking and dedicated, with the ability to learn new skills quickly.
Skills : Digital Painting, Storyboarding / Graphic Design, MOS Certification.
Description :
Serviced retail customers by answering questions, dealing with inquiries, taking orders, handling shipping and receiving issues, addressing quality complaints, stock availability, entering and editing orders in order to meet customer needs.
Processed requests from team members for allocations and other order maintenance needs.
Supported sales force by taking orders and resolving customer inquiries or questions in an expedient manner.
Used sound judgment when making decisions, by utilizing the brand/divisional sign-off matrix.
Resolved and interpreted periodical reports, such as Open Orders, Past Cancel, and Orders Held reports.
Interacted regularly with Vendor Relations and the Distribution Center to resolve to ship, handle, and routing questions or problems.
Developed and maintained a professional relationship with assigned accounts.
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