L2 Network Engineer Resume Samples

Description :

1. Provided advanced technical support to ensure service delivery or service restoration.
2. Transferred cases to other support entities for either remote or on-site intervention.
3. Ensured that service level agreements were met for all requests delivery and incident resolution.
4. Contributed to the handling and resolution of customer escalations.
5. Managed customer issues and or requests relating to the customer infrastructure according to the Service Level Agreement and standard incident management processes. 
6. Supported Field engineers and customers for service requests, regularly providing status updates.
7. Ensured configuration migration on the backbone and customer sites remotely for activation of customer services.

Experience

0-2 Years

Level

Entry Level

Education

BSc Computer Networking

Description :

1. Ensured customer acceptance tests were performed successfully.
2. Ensured Supervision of equipment was activateddeactivated where required.
3. Updated CI tools (Configuration Items) after each operation performed.
4. Appropriately categorize, prioritize, and escalate incidents and service requests for which resolution is not found.
5. Ensured resolution is performed within the defined SLA levels.
6. Handled changes and requests on customers' network infrastructures and technologies concerning the defined Service Level Agreement.
7. Participated in daily team meetings to discuss and address concerns related to backlog.

Experience

7-10 Years

Level

Senior

Education

BEng Computer Science

Description :

1. Responsible for troubleshooting network issues related to the Routing and Switching, Zscaler, Meraki, and SD-WAN technologies.
2. Analyzed network performance metrics and logs to identify and resolve issues.
3. Configured and deployed the routers and switches for LAN and WAN connectivity.
4. Implemented VLANs, trunking, and inter-VLAN routing for network segmentation.
5. Deployed and maintained Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) solutions.
6. Assisted in the deployment and management of SD-WAN and Meraki solutions, including vManage, vBond, and vSmart.
7. Assisted in the implementation of network changes and updates following change management processes.

Experience

10+ Years

Level

Management

Education

BSc Information Technology

Description :

1. Optimized network performance and reliability by fine-tuning routing protocols and QoS policies.
2. Designed and implemented advanced Zscaler security policies to protect against evolving threats.
3. Led troubleshooting efforts for complex network issues, including packet captures and analysis.
4. Conducted root cause analysis (RCA) for recurring network incidents and implemented preventive measures.
5. Provided mentorship and guidance to Level 1 support engineers on troubleshooting methodologies.
6. Conducted capacity planning assessments to ensure network scalability and performance.
7. Configured and maintained routers, switches, and firewalls to support network infrastructure.

Experience

5-7 Years

Level

Executive

Education

MSc Cybersecurity

Description :

1. Evaluated new technologies and made recommendations for network upgrades and enhancements.
2. Engaged with vendors and third-party providers to resolve escalated network issues.
3. Managed vendor relationships and coordinated support activities for critical network components.
4. Participated in vendor evaluations and product selection processes for network infrastructure.
5. Established and documented network technical support processes and procedures.
6. Monitored and tested network performance and provided network performance statistics and reports.
7. Acted as technical liaison between clients, customers, and vendors to resolve issues.

Experience

2-5 Years

Level

Junior

Education

Diploma Network Admin

Description :

1. Collaborated with cross-functional teams to identify security vulnerabilities and implement solutions.
2. Monitored network activity, analyzed logs, and investigated security incidents.
3. Created and maintained documentation related to network security policies, procedures, and standards.
4. Implemented and managed Versa SD-WAN solutions across multiple sites.
5. Performed configuration, tuning, and optimization of SD-WAN environments.
6. Ensured proper connectivity, failover, and load balancing across WAN links. 
7. Conducted regular network assessments to identify vulnerabilities and recommend improvements.

Experience

0-2 Years

Level

Fresher

Education

BSc Telecommunications

Description :

1. Monitored network performance using tools and dashboards, identifying and addressing potential issues proactively.
2. Regularly reviewed logs and performance data to ensure optimal operation of network systems.
3. Assisted in the management of network devices, including firmware updates, patch management, and configuration backups. 
4. Implemented and maintained network security best practices, including firewall configurations, VPN setups, and access controls.
5. Ensured compliance with industry standards and regulations.
6. Maintained up-to-date network diagrams, configuration documentation, and incident logs.
7. Generated and analyzed network performance reports, providing recommendations for improvement. 

Experience

7-10 Years

Level

Consultant

Education

BSc in Networking

Description :

1. Configured and installed various network devices and services (routers, switches, firewalls, load balancers, VPN, QoS)
2. Performed network maintenance and system upgrades including service packs, patches, hotfixes, and security configurations.
3. Monitored performance and ensured system availability and reliability.
4. Monitored system resource utilization, trending, and capacity planning.
5. Provided Level-23 support and troubleshooting to resolve issues.
6. Worked within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure.
7. Selected and implemented security tools, policies, and procedures in conjunction with the company's security team.

Experience

0-2 Years

Level

Fresher

Education

AAS Information Technology

Description :

1. Configured routing and switching equipment, hosted IP voice services, and firewalls.
2. Undertaken data network fault investigations in local and wide area environments using information from multiple sources.
3. Provided remote troubleshooting and fault finding if issues occur upon initial installation
4. Designed, implemented, and managed network infrastructure solutions.
5. Provided Level 2 support for network-related issues and incidents.
6. Responsible for troubleshooting and resolving network performance and connectivity issues.
7. Assisted in the design and implementation of network solutions for various projects.

Experience

7-10 Years

Level

Senior

Education

BSc in IT

Description :

1. Documented network configurations, procedures, and troubleshooting steps.
2. Implemented security measures to protect the network infrastructure.
3. Provided technical guidance and mentoring to junior network engineers.
4. Planned, designed, and evaluated new and existing computer network systems and services, including local area networks, wide area networks, intranets, and the Internet, providing analytical, technical, and administrative support.
5. Planned, oversaw, developed, and implemented network policies and procedures.
6. Ensured network integrity as maintenance and modification projects to existing applications are undertaken.
7. Responsible for troubleshooting network issues and installing and upgrading network equipment and software.

Experience

5-7 Years

Level

Executive

Education

Network Security Cert