A Late-Stage Account Manager is responsible for the daily operations of the company’s business units. A well-drafted Late Stage Account Manager Resume mentions the following duties and responsibilities – delivering superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes, and technology, building sustainable repeatable capabilities that support the delivery of the highest standards of service and execution; analyzing and reviewing data tools, business processes, and operational standards to execute service delivery; evaluating and ensuring the operations meet company objectives, and relevant requirements, and researching and monitoring external landscape to identify developments and translate them into operational implications for the company.
Job skills and competencies include the following – broad knowledge of collection policies and procedures and the fair debt collection practices Act; basic understanding of the repossession/charge-off processes; the ability to perform basic arithmetic calculations, accurate data entry skills, and strong customer service skills. A bachelor’s degree is preferred. A combination of education and experience may be substituted in lieu of a degree.
Headline : Late Stage Account Manager with 3+ years of expeirnece in Interacting with customers and coworkers in a friendly and professional manner which includes adhering to NEX dress codeuniform standards and assistingsupporting sales team members to the maximum extent possible.
Skills : Spreadsheet, PowerPoint.
Description :
Collected in accordance with all state and federal laws inclusive of the Fair Debt Collection Practices Act.
Handled skip trace and repossession activity on pre charge off accounts.
Made effective use of Prime Time calling periods.
Ensured that all accounts in the calling queue are worked according to business strategy.
Independently negotiated with the customer on repayment schedules deferrals and write-offs.
Maintained a top performance status during the time that I have been employed with Santander.
Assisted in helping other employees with questions and concerns.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Late Stage Account Manager Resume
Headline : Seeking a Late-Stage Account Manager position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Customer Service, Collections Call Center, Microsoft Word Excel Power Point, Front Office.
Description :
Met monthly standards and expectations for potential losses, delinquency, charge-offs repossessions, and clearing ratios.
Used Aggression, but always awesome customer service.
Handled inbound and outbound calls with existing customers, working accts from 61-Loss.
Dealt with sixty days past due or higher, responsible for bringing account current.
Used tools available, and being adamant about becoming current.
Included educated the customer about their delinquent account, and what options are available to bring the delinquency days to a current status.
Operated on a daily Dialer where calls were automatically sent out to customers' variety of numbers that were on their personal file.
Experience
5-7 Years
Level
Executive
Education
Medical Assistant
Late Stage Account Manager Resume
Headline : Performs advanced, diversified and confidential administrative support Strong analytical and presentation skills Demonstrates ability to improvise, improve procedures, and meet deadlines. Able to interact and communicate with individuals at all levels of the organization and external parties Contribute to a positive, collaborative and professional team environment with superior administrative support Customer service oriented.
Skills : Microsoft Word, Account Management, Customer Service, Data Entry, Data Entry, Claims Processing.
Description :
Maintained and reduced delinquency on accounts while minimizing losses through repossession.
Responsible for resolving all accounts to a current status.
Worked with little or no supervision, to exercise discretion and good judgment when making decisions about accounts, and to represent the company in a professional manner.
Followed FDCPA Guidelines to ensure customers were not being harassed when outbound calls were made manually and inbound calls that came through.
Acted as the main point of contact for servicing clients, resolving client issues in a timely manner.
Developed an account strategy that will maximize the amount of advertiser spends with Quantcast.
Partnered closely with the sales team to ensure that the onboarding of new clients is accomplished in a timely and efficient manner.
Experience
5-7 Years
Level
Executive
Education
MS
Late Stage Account Manager Resume
Headline : To obtain a Late-Stage Account Manager position in which will allow me to utilize my experience and skills. Learn as much as I can to expand my work experience.
Skills : Microsoft Word, Excel, Outlook, Power Point. 25-40 Wpm.
Description :
Primarily handled Inbound and outbound telephonic inquiries.
Effectively worked all accounts in the calling queue according to business needs and business strategies.
Handled skip trace and repossession activity on pre-charge accounts.
Independently negotiated with the customer on repayment schedules deferrals, and write-offs.
Followed all company policies and procedures.
Utilized all collection tools provided by management, including, but not limited to, extensions, hardship modifications, reinstatements, and repair claims to make the best business decision for the company.
Ensured agreed-upon deal is successful by consulting with clients on their business objectives and providing product solutions to meet objectives.
Experience
5-7 Years
Level
Executive
Education
Associate Degree In General Studies
Late Stage Account Manager Resume
Headline : Obtain a position as a Late-Stage Account Manager professional wherein my extensive knowledge of solving problems and creating solutions that will guarantee more satisfied customers.
Saved Commercial Cards and Government Cards accounts before charge off.
Handled delinquent accounts ranging from 31-180 days delinquent.
Evaluated accounts for outside agency or legal.
Assumed accountability for following all company policies and procedures, Analyzing customer situations and applying sound judgment to resolve the delinquency.
Incorporated appropriate tools and technology to negotiate and influence customer behavior.
Called all International Accounts that are past due.
Interacted with Program Managers to follow up with card members to help resolve delinquencies.
Experience
5-7 Years
Level
Executive
Education
Associates In Accounting
Late Stage Account Manager Resume
Objective : Account Manager is responsible for managing the sales process, including the negotiation of sales contracts, managing product and service requirements, developing customer relationships, and providing marketing support to the account. The Account Manager may also represent the company in product launch events and/or sponsorship of events.
Skills : Microsoft Office, Multitasking.
Description :
Developed the ability to recognize high-risk accounts, become familiar with and solicit collection remedies, balance renewals and discuss difficult situations with an Early Stage Manager.
Independently evaluated each account and determine the best course of action for the customer in resolving the problem permanently to avoid any further delinquencies.
Ensured accounts are worked according to business strategy and within Quality Assurance guidelines.
Served as a liaison to clients regarding new product launches and advertising opportunities while ensuring that clients are satisfied with their business growth.
Led the presentation of post-campaign analyses that result in continuous renewal and incremental revenue.
Developed forward-thinking, data-driven analysis and recommendations that align with client goals and quantify high-impact opportunities with clear recommendations to pitch to clients.
Researched client needs to understand how Quantcast can support the client in meeting their business goals.
Experience
2-5 Years
Level
Executive
Education
MA
Late Stage Account Manager Resume
Headline : To obtain a challenging Late Stage Account Manager position with a goal-oriented company that will utilize my astute customer service, and banking/finance abilities that will contribute to my personal and professional growth.
Skills : Proficient In PC Environments Utilizing Windows 7.
Description :
Independently evaluated each loan and determine the best course of action for the customer in resolving the problem permanently.
Independently negotiates with the customer on repayment schedules deferrals and write-offs.
Successfully utilized all collection tools provided by management, including, but not limited to, extensions, hardship modifications, reinstatements, and repair claims to make the best business decision for Santander Consumer USA Inc.
Worked collaboratively with team members and management around the strategic development of our client and agency services.
Stimulated initiatives which may increase overall campaign effectiveness using Quantcast services and general marketing input (creative strategy, landing pages, effective frequency, best performing formats, etc.).
Driven revenue and market share in a defined territory or industry vertical.
Accelerated customer adoption through well-developed sales engagements and successful GTM Strategy.
Experience
5-7 Years
Level
Executive
Education
MA
Late Stage Account Manager Resume
Headline : Responsible for Ensuring assigned areas are fully stocked and merchandise is neatly arranged. Communicates with supervisor store manager etc.
Collected in accordance with all state and federal laws inclusive of the Fair Debt Collection Practices Act (FDCPA).
Made effective use of the dialing system to increase right party contacts.
Met assigned standards and expectations as required.
Determined the reason for delinquency and assists the customer in resolving the problem permanently, to avoid any further delinquencies.
Educated the customer about the terms of the contract.
Adhered to all company policies and procedures.
Ensured customer success with early, mid, and late-stage startups.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Late Stage Account Manager Resume
Headline : As a Late-Stage Account Manager, responsible for Advising customers of upcoming sales events and services available throughout the Navy Exchange such as gift wrapping engraving delivery gift certificates, etc. Offering customers the opportunity to open a NEXCARD account and informs customers of NEXCARD account benefits.
Handled accounts that are 61+ delinquency and higher.
Negotiated for payments to bring accounts current, and discuss cure plans for each account, as well as utilize all assistance to help bring down balance and reduce delinquency days, also I take fiscal responsibility on each account to ensure ownership, and diligence to each and every customer.
Built rapport with customers, and have received compliments from customers on how good my customer service skills are.
Used While doing this job on a day to day I have to posses people skills, negotiation skills, as well as company knowledge to master my everyday task.
Able to Multi-task at all times, because you are required to run skip searches on customers, as well as upload information to the system in a timely fashion, while maintaining %100 in KPI status of idle and wrap.
Met or exceeded quarterly revenue and goal targets.
Developed and executed against a comprehensive account/territory plan.
Experience
5-7 Years
Level
Executive
Education
MS
Late Stage Account Manager Resume
Objective : Late Stage Account Manager that would like to utilize my professional customer services skills in a company that thrives on making sure the customer is satisfied. Also would like to find a work environment where I am able to work proficiently with other teammates as well as on individual assignments.
Skills : MS Office, Detail-Oriented.
Description :
Monitored and processed active foreclosures, including administrative, property preservation and conveyance functions to avoid monetary loss to the bank.
Interacted with customers, vendors and investors and outside counsel regarding default and foreclosure proceedings through written and verbal communication.
Adhered to investor, mortgage insurance and regulatory guidelines in order to minimize loss associated with process delays.
Monitored workflow to ensure timely completion of the processes.
Complied with bank/investor guidelines.
Understood the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
Resolved past due accounts using different collection tools to either bring accounts current or under 30 days.
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