Lead Ramp Agent Resume Samples

Description :

1. Manually moves freight, stock, or other materials or perform other general labor.
2. Includes all manual laborers not elsewhere classified.
3. Provides safety and security around the parked aircraft, load and unload baggage, direct all arriving and departing aircraft to and away from the gate, operate and maintain ground and gate equipment and vehicles, service the aircraft and remain in communication with flight operations.
4. Gives full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
5. Watches gauges, dials, or other indicators to make sure a machine is working properly.
6. Adjusts actions in relation to others' actions.
7. Monitors/Assesses performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Experience

2-5 Years

Level

Junior

Education

Bachelor's

Description :

1. Assigns responsibilities and tasks to perform for the crew prior to aircraft arrival.
2. Loads and unloads luggage from aircraft.
3. Ensures proper organization of luggage to the final destination.
4. Ensures weights and balances of aircraft were properly loaded and recorded.
5. Ensures the safe handling of dangerous goods.
6. Loads, offloads and manifests cargo.
7. Ensures work areas were clean and free of debris.
8. Stays up to date on industry practices and handling of dangerous goods.

Experience

2-5 Years

Level

Junior

Education

Biology

Description :

1. Observes and practices all safety policies and procedures.
2. Ensures that customer and airline requirements and procedures are performed in a safe, secure, and timely manner.
3. Operates heavy, motorized machinery/equipment to move baggage, cargo, and cater to and from customer aircraft and guide aircraft into and out of the terminal areas by communicating with pilots.
4. Provides exceptional customer service.
5. Loads and unloads customer luggage, airfreight and company mail on and off aircraft.
6. Responsible for maintaining safety and security on the ramp.
7. Escorts passengers and special needs customers safely and courteously.
8. Marshalls aircrafts in and out of the ramp area.

Experience

2-5 Years

Level

Junior

Education

DIploma

Description :

1. Responsible for supervising employees on assigned shifts to ensure that the daily activities are performed safely and efficiently, while also servicing the aircraft to achieve on-time departures.
2. Supervises and coordinates the daily activities of employees to ensure safe and effective operation.
3. Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/USPS regulations, DGS policies and safety procedures, and all applicable laws.
4. Responsible for shift schedule to include: work station assignments, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, and shift rotations.
5. Enforces Company policies and procedures, including disciplinary action, and promotes DGS policies on Equal Employment Opportunity, Professional Conduct, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.
6. Communicates with Manager concerning any problems or issues.
7. Schedules and conducts shift meetings.
8. Trains, coaches, counsels and mentors employees in compliance with DGS policies, procedures and practices.
9. Assists in the administration of payroll; completes shift paperwork and performs other administrative functions.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Monitors ground service activities as assigned by the ground service supervisor including coordination with passenger service agents.
2. Includes loading and unloading of baggage, choking of aircraft, connecting electrical power units to aircraft, position passenger stairs to aircraft, replenishing water supply and servicing of lavatories.
3. Provides air start and air-conditioning to aircraft.
4. Connects tow bar and tug for push back or towing aircraft.
5. Operates the headset/radio to provide communication between ground crew and flight crew and tower.
6. Maintains the cleanliness of the ramp area and ground equipment.
7. Checks in baggage as required.
8. Remains in compliance with all safety procedures.
9. Assists in employee scheduling.

Experience

5-7 Years

Level

Executive

Education

Bachelor's

Description :

1. Responsible for loading and unloading baggage, mail, freight, and interior cleaning of aircraft if required.
2. Chocks aircraft.
3. Connects electrical power unit to aircraft.
4. Replenishes water supply and service lavatories.
5. Connects tow bar and tug for push back or towing aircraft.
6. Provides airstart and air-conditioning.
7. Operates headset/radio to provide communication between ground crew, flight crew, and tower, as well as all types of ramp equipment, trucks, tractors and other vehicles as assigned.
8. Cleans line equipment and ramp areas.

Experience

7-10 Years

Level

Management

Education

Bachelor's

Description :

1. Transferred baggage and cargo from and to the aircraft and protected it against weather, loss, theft and damage.
2. Operated all ground equipment such as High Loader, Belt Loaders, Air Start Units, Lift Trucks, Tugs, Baggage Carts, Lavatory Truck and de-icing units.
3. Loaded and unloaded customer luggage, cargo and company mail on and off aircraft.
4. Cleaned and serviced the aircraft lavatory.
5. Performed commissary duties including stocking aircraft with items necessary for flight.
6. Completed paperwork and forms connected with work assignments pertaining to procedures.
7. Complied with all safety procedures and Station Policies.
8. Communicated efficiently with ground personnel and flight crews.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Responsible for safe receipt and dispatch of assigned flights which includes loaf integrity and safety compliance.
2. Leads and participates in the movement of cargo and baggage on and off aircraft.
3. Transports cargo and baggage between aircrafts, outbound bagroom and airport facilities.
4. Drives and operates specialized commercial vehicles and motorized equipment.
5. Reads and interprets aircraft weight, balance loading instructions, hazardous materials, identification labels, aircraft loading manifests, baggage and cargo routing tags.
6. Comfortably and continously lift/moves 70lbs of cargo routing bags.
7. Performs other duties as assigned.

Experience

5-7 Years

Level

Executive

Education

High School

Description :

1. Ensured strict on-time performance for a major US airline at a high capacity hub station.
2. Accepted and dispatched of aircraft from the gate, overseeing the offload and loading of cargo, mail, and other special items.
3. Provided services covering all different hours and days to promote the success of the operation.
4. Worked extremely close with customer service agents and fleet service agents to meet all requirements with passengers and cargo for on time performance.
5. Trained in all ground service vehicles, including belt loaders, cargo carts, aircraft towing equipment, and aircraft operating area equipment.
6. Communicated with all levels of management and agents in the following areas, bag chute, assigned bag runner, tower, and the international terminal.
7. Determined weight and balance restrictions, all Microsoft office software, pos software, and communicating with central load planning to provide accurate cargo placement and delivery.

Experience

10+ Years

Level

Senior

Education

BS

Description :

1. Oversees a flight crew of 3-5.
2. Brief crew personnel before flights (e.g.bag loads, assigned positions and flight operations).
3. Responsible for push back and communications with flight crew during push back.
4. Responsible for all flight crew/ gate crew paperwork before and after departure.
5. Monitors all operations at gate/ flight.
6. Prepares daily staffing schedules to ensure agents are utilized strategically.
7. Coordinates with team members to maintain quality on-time station performance.

Experience

5-7 Years

Level

Executive

Education

Diploma