A Loan Resolution Specialist is responsible for investigating claims and analyzing supporting documents to solve complaints. The job description and duties are listed on the Loan Resolution Specialist Resume as – providing members with accurate and appropriate information to answer questions, solving member complaints, and troubleshooting issues, maintaining and updating files to ensure that information on students’ accounts is accurate and complete; serving as a liaison between borrowers and loan servicers; interfacing with students in regards to their loans, and completing other duties as required.
Just like any other lending-related role, even these specialists should have the following skills and abilities – knowledge of Microsoft Applications; knowledge of direct loans, excellent communication skills, good organization skills, and the ability to work with a wide range of people. A high school diploma or GED is commonplace among job applicants.
Objective : Loan Resolution Specialist is responsible for managing and resolving all customer loan issues. They are tasked with effectively communicating with customers, as well as providing them with the best possible customer experience through the use of technology, data, and communication channels.
Skills : Has NMLS Experience And Training, Resolution Skills.
Description :
Evaluated and negotiated borrower's financial information to determine the best loss mitigation workout for the investor and borrower.
Interacted with the other business units to enhance the understanding of assets, specific issues, if applicable.
Answered phone during business hours if needed.
Prepared asset plans, if we do not have delegated loss mitigation authority.
Researched borrowers' mortgage issues.
Understood and complied with federal regulatory investor and insured regulations and guidelines.
Understood and achieved monthly production goals.
Experience
2-5 Years
Level
Junior
Education
MS
Loan Resolution Specialist Resume
Headline : Experienced professional seeking opportunity in the mortgage and financial industry that will utilize my analytical, professional, and mortgage industry experience. Excellent analytical, organizational & communication (verbal, written) skills Proficient in FNMA/FHLMC and FHA guidelines Proficient in Microsoft Office (Excel, Word) Experienced with FIDELITY/MSP, FORTRACS, LENSTAR, FHA Connection, VA Weblgy & LPS portal.
Negotiated and finalized specific terms of retention or liquidation workout solution with the borrower.
Analyzed financial statements, loan documentation, and other relevant data to determine the best workout solution.
Conducted gain/loss analysis on loans to project any potential future loss versus the acceptance of a short sale, deed in lieu, or cash for keys.
Facilitated disposition efforts with borrowers, loan officers, attorneys, real estate agents, title companies, and/or other third parties.
Followed up as needed to ensure closure of approved deals.
Educated and counseled borrowers on workout options and the implication of each option.
Obtained transaction approval by preparing the deal package for management review.
Experience
5-7 Years
Level
Executive
Education
MS
Loan Resolution Specialist Resume
Headline : Have been a mortgage professional that has maintained success within a progressive organization. Knowledgeable of various fundamentals in the mortgage industry to ensure quality is met by FHLMC, FNMA, MHA, FHA, VA, and private investor guidelines and requirements. Possess strength in areas of problem-solving, leadership, compliance, risk assessment, and data analysis. I have maintained a proven track record of sufficient time management, multitasking, and assignment prioritization in a fast-paced environment while maintaining goals.
Skills : Leadership, Team Work.
Description :
Negotiated live calls with borrowers to make payment arrangements for loans in default.
Gathered financial information and verify all relevant information to document the circumstances of the borrower's financial situation.
Researched and problem-solved complex issues, remitting, and collecting on backlogged and aging issues.
Reviewed, analyzed, and approved individual consumer requests and products within company and industry guidelines.
Worked directly with underwriters, preparing accounts for modification, ordering BPO, and escrow analysis.
Responsible for informing customers that modification is approved or denied.
Proactively led team efforts as a subject matter expert for successful loss mitigation strategies.
Experience
5-7 Years
Level
Executive
Education
Master Of Education
Loan Resolution Specialist Resume
Headline : As a Loan Resolution Specialist, Providing an expert opinion on all aspects of a loan including eligibility criteria, terms and conditions, pricing structure, and terms of payment, Involvement in identifying financing options and evaluating them based on capacity to provide a high-quality product at competitive rates, and also Providing an unbiased opinion on any loan matter or issue when requested by the borrower or their legal counsel.
Initiated outgoing and receives incoming telephone calls regarding account and loan delinquency.
Responded to numerous collection inquiries and complaints from members while maintaining a professional demeanor.
Educated and counseled members regarding TDECU member loan delinquencies and inquiries.
Assisted members with the establishment of loan repayment schedules.
Consulted with Loan Resolutions supervisors regarding escalated phone calls, difficult or special cases, upset members, and all other complex inquiries.
Worked effectively with all Loan Resolutions staff to answer any departmental questions and assisted with delinquent accounts and loans, extensions, re-works, and repossessions.
Taken the initiative to connect with individuals and organizations outside of the credit union.
Experience
5-7 Years
Level
Executive
Education
MS
Loan Resolution Specialist Resume
Headline : Proven effective team member with over 7 years of collection and customer service experience in auto, mortgage, credit cards, and also non-collateral loans such as payday loans in a call center environment. Well organized and very sufficient with multi-tasking. Strong verbal and written communication skills.
Determined by reviewing Customer's Financials to find the best workout feasible.
Determined early identification of loss mitigation and credit counseling referrals in an effort to help the borrower to avoid any foreclosure action and to minimize risk exposure to the Company.
Assisted new hires with training and development.
Worked as a new employee mentor.
Assisted management by sending out policy and procedures updates.
Utilized interpersonal skills and professionalism in unpleasant circumstances.
Participated in monthly management roundtables and feedback sessions.
Experience
5-7 Years
Level
Executive
Education
Bachelors
Loan Resolution Specialist Resume
Headline : To obtain employment within a company that promotes growth and career advancement. I desire to work for a company that utilizes and recognizes employees for their loyalty, hard work, and determination.
Received inbound calls to determine the financial capacity and commitment of each homeowner.
Provided customized solutions in order to provide the right solution for the homeowner-increasing overall portfolio homeownership quickly and effectively solving customer challenges.
Directed contacts with attorneys to hold, cancel, postpone, or proceed with the foreclosure sale.
Processed repay plans, reinstatements, modifications, and short sale referrals.
Maintained a thorough understanding and adhered to policies and procedures to meet all individual and team goals Perform special projects as directed by the manager.
Analyzed the customers' financial situation and offered the best payment solutions.
Performed consistently to meet performance standards set by the department.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Loan Resolution Specialist Resume
Headline : Exceptionally efficient, driven and resourceful Medical office support specailist with proven years of experience; entering and retrieving data from the computer system; maintaining department records; typing and compiling reports; directing all calls, and using general office skills.
Skills : Typing Skills, Payment Management.
Description :
Worked on a portfolio of delinquent loans in the Loss Mitigation Department that are over 120 days past due.
Submitted loans to Loan Modification process.
Set up payment plans to bring the loan current and to stop the loan from going through the Foreclosure process.
Worked with attorneys and set up short sales, ordering appraisals and submitting loans through the foreclosure process if needed.
Performed collection calls on assigned accounts in the work queue, predictive dialer, and inbound calls.
Used resolution tools; full payoffs, collections, short sales, repayment plans, special forbearances, modifications, etc in the servicing department according to FDCPA policies, bankruptcy laws, and business quality standards.
Maintained status of each deal in the loan servicing system.
Experience
5-7 Years
Level
Executive
Education
BA In Business Adminstration
Loan Resolution Specialist Resume
Headline : As a Loan Resolution Specialist, responsible for Working closely with Customer Service teams to maintain good relationships with customers, Working closely with Risk Management teams to address customer concerns in a timely manner, and also Actively participating in internal processes such as training, benchmarking, and process improvement activities, Identifying new business opportunities for the company.
Skills : Business Management, Maintenance Skills, Training Skills.
Description :
Presented liquidation offers that may result in a loss to management that will result in the maximum return for the company/investor.
Provided updates to management as needed.
Gathered documents for investor reporting.
Responsible for incoming calls, resolving and researching escalated issues.
Assisted with associate training Recommend process improvements with resolution.
Maintained customer contact with integrity.
Trained on how to log in files into the spreadsheet.
Experience
5-7 Years
Level
Executive
Education
Diploma
Loan Resolution Specialist Resume
Headline : As a Loan Resolution Specialist, responsible for Analyzing and prioritizing all assets under the supervision of the CEO, Identifying and evaluating potential assets for sale or lease and determining their value, Creating loan analysis reports to support the CEOs decision-making process, Working with sales, marketing, and finance to establish a loan portfolio management system.
Coordinated debtor searches, completes collateral reconciliations and processes periodic verifications consistent with ABL policies and standards.
Attended to issues within the scope of the job as they occur or as directed by the Head of Asset-Based Lending.
Assisted with the daily management of ABL collateral.
Assisted with the preparation of regular ABL loan reporting as requested by Technology Credit Union (Tech CU) and Tech Capital.
Set up file storage for ABL loans and maintains required legal documentation.
Generated due diligence reports including credit reports, Uniform Commercial Code (UCC) searches, and other required reports on prospective clients, current clients and account debtors, as necessary.
Monitored credit requirements, including assisting with the timely collection of clients financial reporting.
Experience
5-7 Years
Level
Executive
Education
GED
Loan Resolution Specialist Resume
Headline : As a Loan Resolution Specialist, responsible for Supporting Tech CUs Mission and Vision and consistently demonstrates Tech CUs Values (Accelerate, Collaborate, Innovate, Cultivate), Meeting with the manager on a regular basis to discuss goal alignment, performance metrics, and development plans, Complying with Tech CU policies and procedures.
Skills : Training Skills, Operational Skills, Researching Skills.
Description :
Analyzed the financial situation of delinquent/overdrawn borrowers.
Made recommendations to charge off and/or repossess collateral when other arrangements to bring the loan current are unsuccessful.
Assisted collection team in preparing court documents, skip tracing, research, and archival of collection documentation.
Maintained knowledge of all Credit Union products, services, and promotions.
Contributed to efficient Credit Union operations by performing other job related duties as assigned.
Coordinated and assisted with execution of the ABL documentation requirement process.
Assisted with the daily processing of loan collections and applying collections to the loan collateral base.
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