As a Lobby Ambassador, the individual will be responsible for providing security services at the designated locations. A well-written Lobby Ambassador Resume mentions the following duties – foot patrolling of interior and exterior areas of the location, the ability to report suspicious activities and persons; writing detailed narrative reports; maintaining daily activity reports, enforcing rules and regulations; responding to emergencies requiring security assistance, and engaging hotel guests the service experience through activation of all outlet services within the lobby areas.
The nature of the role demands the following skills and abilities – strong and clear communication skills; the ability to comply with quality assurance expectations; knowledge of maintaining confidentiality; professional appearance and look; knowledge of the local area, and commitment to delivering a high level of customer service. While a high school diploma or GED may suffice, some employers want their Lobby Ambassadors to have a degree.
Objective : Dynamic professional with two years of experience as a Lobby Ambassador, dedicated to enhancing guest experiences through exceptional customer service and communication skills. Eager to contribute to a vibrant organization by leveraging my problem-solving abilities and attention to detail. Committed to fostering a welcoming environment that reflects the organization's values and enhances visitor satisfaction.
Skills : Effective Communication, Guest Relations, Multitasking, Attention To Detail
Description :
Managed front lobby operations, ensuring a smooth and efficient guest experience.
Checked in guests and issued badges in accordance with security protocols.
Oversaw building compliance for safety and maintenance, enhancing overall facility standards.
Responded to inquiries from over 400 employees regarding building services and provisions.
Coordinated maintenance requests, ensuring timely resolution of issues.
Facilitated special provisions for large tour groups, ensuring a positive experience.
Generated weekly and daily reports on lobby activity and visitor statistics.
Experience
0-2 Years
Level
Entry Level
Education
AABA
Lobby Ambassador Coordinator Resume
Objective : Accomplished professional with 5 years of experience in lobby coordination, skilled in delivering exceptional visitor experiences through effective communication and problem resolution. Passionate about creating inclusive environments that reflect the organization's mission while enhancing guest satisfaction and operational efficiency.
Skills : Customer Engagement, Social Media Savvy, Verbal Communication, Sales Skills, Networking
Description :
Coordinated conference room bookings and transportation logistics.
Maintained accurate records for lobby data and special distributions.
Processed mail and packages, ensuring timely delivery.
Collaborated with security to address building and guest concerns.
Coordinated lobby operations, enhancing guest experience and reducing wait times by 30%.
Trained and supervised a team of 15 lobby ambassadors, improving service quality and efficiency.
Implemented a guest feedback system, achieving a 25% increase in positive reviews within six months.
Experience
2-5 Years
Level
Executive
Education
B.A. Comm.
Lobby Ambassador Resume
Headline : Enthusiastic Lobby Ambassador with 7 years of experience in enhancing visitor experiences through superior customer service and proactive engagement. Adept at resolving issues and fostering a welcoming atmosphere that aligns with organizational values. Driven to create memorable interactions that elevate guest satisfaction and promote a positive image.
Skills : Customer Service Excellence, Feedback Reception, Training Skills, Mentoring, Salesforce Proficiency, Microsoft Office Suite
Description :
Responded to emergencies and enforced policies to ensure safety and security for all guests.
Promoted excellent public relations through courteous and professional interactions with visitors.
Managed the care and control of equipment, ensuring proper handling of lost and found items.
Prepared daily activity and incident reports to maintain accurate records of operations.
Maintained awareness of fire and safety protocols, ensuring readiness for emergencies.
Conducted regular surveillance of the lobby area, enhancing visitor safety and comfort.
Assisted management with various projects to improve lobby operations and guest experiences.
Experience
5-7 Years
Level
Senior
Education
B.A. in H.M.
Lobby Ambassador Supervisor Resume
Summary : With a decade of experience as a Lobby Ambassador Supervisor, I excel in creating exceptional guest experiences through strategic leadership and exemplary service. My focus on team development and operational efficiency ensures a welcoming environment that enhances satisfaction and aligns with organizational goals. I am dedicated to fostering strong relationships and delivering outstanding hospitality.
Skills : Bilingual Communication (spanish), Effective Interpersonal Skills, Event Coordination, Time Management, Public Speaking, Team Collaboration
Description :
Oversaw lobby operations, ensuring a seamless guest check-in and check-out process while maintaining high service standards.
Managed front office tasks, including scheduling, reservations, and guest inquiries, to optimize visitor experiences.
Provided exceptional customer service, addressing guest concerns and resolving issues promptly to enhance satisfaction.
Collaborated with team members to foster a welcoming atmosphere, ensuring all guests felt valued and attended to.
Monitored security systems, promptly addressing any breaches to maintain guest safety and comfort.
Maintained inventory of supplies and badges, ensuring smooth operations and compliance with safety protocols.
Conducted regular training sessions for new staff, emphasizing customer service excellence and operational procedures.
Experience
7-10 Years
Level
Management
Education
B.A. in H.M.
Lobby Ambassador Resume
Summary : With a decade of experience as a Lobby Ambassador, I specialize in delivering outstanding guest services and creating inviting environments. My expertise in communication and conflict resolution fosters positive interactions, ensuring visitor satisfaction. I am committed to enhancing organizational reputation through exceptional hospitality and building lasting connections with guests.
Skills : Service Orientation, Telephone Etiquette, Basic It Skills, Safety Awareness, Crisis Management, Negotiation Skills
Description :
Facilitated seamless guest experiences by directing visitors to appropriate services and personnel.
Minimized wait times for clients during interviews and package pickups, enhancing operational efficiency.
Conducted property tours for prospective tenants, showcasing available suites and amenities.
Monitored lobby activities through surveillance systems to ensure safety and security.
Provided exceptional phone support, addressing inquiries and directing calls efficiently.
Managed package deliveries for tenants, ensuring timely receipt and distribution.
Maintained a pristine lobby environment, including plant care and overall aesthetics.
Experience
10+ Years
Level
Executive
Education
B.A. in H.M.
Lobby Ambassador Consultant Resume
Objective : Committed Lobby Ambassador Consultant with 5 years of experience enhancing visitor interactions through exceptional service and effective communication. Adept at resolving conflicts and creating inclusive environments that align with organizational goals. Driven to foster positive guest experiences while maintaining operational excellence and upholding brand standards.
Skills : Customer Relationship Management, Conflict Resolution, Cultural Awareness, Communication Skills
Description :
Managed front desk operations, ensuring smooth guest check-in and providing information about services.
Collaborated with security personnel to maintain a safe and welcoming environment for all visitors.
Resolved guest inquiries and complaints promptly, enhancing overall visitor satisfaction.
Coordinated logistics for events and special projects, ensuring seamless execution and guest engagement.
Trained new staff on customer service protocols and lobby procedures to maintain service standards.
Maintained cleanliness and organization of the lobby area, reflecting the organization's commitment to excellence.
Developed and implemented visitor feedback mechanisms to continuously improve service delivery.
Experience
2-5 Years
Level
Executive
Education
B.A.
Lobby Ambassador Resume
Objective : Passionate about creating exceptional visitor experiences, I bring two years of Lobby Ambassador expertise focused on outstanding customer service and effective communication. My strengths lie in problem-solving and fostering a welcoming atmosphere that aligns with organizational values. I aim to enhance guest satisfaction and contribute positively to your team.
Skills : Bilingual Communication Skills, Proficient In Microsoft Office Suite, Financial Software Proficiency, Persuasion Skills, Brand Promotion, Sales Support
Description :
Ensured all visitors received professional assistance upon entering the AT&T Center lobby.
Monitored access points, permitting authorized individuals while maintaining security protocols.
Conducted regular security patrols to ensure the safety of guests and property.
Utilized various computer applications and communication tools to support lobby operations.
Protected company assets by monitoring exits and confirming authorized removals.
Addressed rule violations, maintaining a safe and welcoming lobby environment.
Provided courteous assistance to guests, enhancing their experience at the facility.
Experience
0-2 Years
Level
Entry Level
Education
A.A. in HM
Lobby Ambassador Manager Resume
Headline : With 7 years of extensive experience as a Lobby Ambassador Manager, I excel in curating exceptional visitor experiences through strategic leadership and outstanding service. My passion for creating welcoming environments, coupled with a keen focus on operational excellence, drives guest satisfaction and reflects organizational values. I am committed to fostering a team-oriented culture that enhances overall guest interactions.
Skills : Customer Service Management, Professionalism, Adaptability, Interpersonal Skills, Active Listening, Problem Solving
Description :
Cordially greeted and directed guests, vendors, and partners, ensuring a seamless arrival experience.
Collaborated with Government Security Office to facilitate Citizenship Validation in secure areas.
Managed incoming communications, efficiently routing calls and inquiries to the appropriate teams.
Supported various departments with both administrative and operational tasks to enhance overall efficiency.
Coached and mentored new Lobby Ambassadors in both in-person and virtual training environments.
Ensured adherence to company safety and security policies, promoting a secure environment for all stakeholders.
Conducted performance evaluations and building audits, providing management insights to enhance team dynamics.
Experience
5-7 Years
Level
Management
Education
B.A. in H.M.
Lobby Ambassador Resume
Objective : Dedicated Lobby Ambassador with 5 years of experience in enhancing visitor interactions through exceptional service and effective communication. Proven ability to resolve conflicts and create a welcoming atmosphere, ensuring alignment with organizational objectives. Committed to elevating guest satisfaction and fostering a positive environment that reflects the organization's values.
Skills : Reception Skills, Technical Proficiency, Social Media Skills, Marketing Knowledge, Brand Awareness, Customer Relationship Mgmt
Description :
Conducted regular foot patrols to ensure safety and security in lobby areas.
Responded promptly to visitor inquiries, providing accurate information and directions.
Maintained a clean and welcoming environment, enhancing the overall visitor experience.
Collaborated with security personnel to report and address suspicious activities.
Assisted in event coordination, improving guest engagement and satisfaction.
Trained and mentored new team members on customer service protocols.
Managed front desk operations, ensuring seamless visitor check-in and support.
Experience
2-5 Years
Level
Senior
Education
A.A. in H.M.
Lobby Ambassador Resume
Summary : With a decade of experience as a Lobby Ambassador, I excel in delivering outstanding guest services while fostering a welcoming atmosphere. My strong communication and conflict resolution skills enhance visitor satisfaction and align with organizational values. I am passionate about creating memorable experiences that reflect the organization’s mission and contribute to a positive environment.
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