Logistics Account Manager Resume
Summary : As a Logistics Account Manager, coordinated customer logistics with 3PL partners, understood and negotiated customer requirements and solutions, and implemented and monitored them for satisfaction and cost.
Skills : Communication, Negotiation.
Description :
- Measured performance, articulated root-cause analysis, and linked to specific improvement areas.
- Relayed market segment needs and requirements back to internal Amazon teams.
- Analyzed current purchasing processes and evaluated opportunities for solutions to improve end-user experiences, reduce costs, and accelerate organization performance.
- Drove and accelerated spend adoption by advising customers on best practices for using our product.
- Assessed program risks, and anticipated challenges, and provided escalation management when necessary.
- Maintained and developed relationships with existing customers.
- Coordinated with the customer service department to meet client's needs.
Experience
10+ Years
Level
Senior
Education
Bachelor's degree in Logistics
Logistics Account Manager Resume
Summary : As a Logistics Account Manager, works closely with sales ops and technical support teams to maximize revenue via an efficient customer onboarding/integration process and by expeditiously addressing customer issues.
Skills : Problem-solving, Analytical.
Description :
- Monitored and reported on market trends and competitors.
- Ensured customer satisfaction and handled any customer complaints or queries.
- Managed account plans and sales forecasts.
- Provided feedback, advice, and recommendations to the management team.
- Participated in team meetings and share best practice with colleagues.
- Set up and monitored project shipments from initiation, execution, and billing.
- Supported the planning department for determining cost-effective means of transporting various types of products and equipment considering the delivery requirements.
Experience
7-10 Years
Level
Management
Education
Bachelor’s degree in Transportation
Logistics Account Manager Resume
Objective : As a Logistics Account Manager, works closely with product and marketing teams to continuously improve product positioning, GTM messages, sales collaterals, events support, and other pre-sales activities.
Skills : Knowledge of transportation modes, Adaptability.
Description :
- Analyzed routes and means of transportation, negotiated fees, and coordinated with the Operation Department.
- Examined carriers and rates and translate the information into cost reports to present to customers.
- Monitored all carrier performance and provided feedback to carriers/management.
- Responsible for selecting carriers for each customer according to needs and negotiating carrier rates.
- Responsible for setting up service reports for customers.
- Performed profit and cost analysis for various accounts.
- Participated in meetings with carriers and customers as necessary.
Experience
2-5 Years
Level
Executive
Education
Bachelor's degree in Supply Chain Management
Logistics Account Manager Resume
Summary : As a Logistics Account Manager, manages the strategic and operational supply chain requirements of a company's key customer accounts. Develops and maintains communication with clients, makes logistic agreements with customers, and ensures agreements are met.
Skills : Emotional intelligence, Ability to generate leads.
Description :
- Conducted special projects that may be assigned by the manager.
- Performed assigned functions in the transportation field, consistent with regulations, standards, established policies, and business requirements.
- Maintained assigned accounts and provided ongoing customer support.
- Developed and implemented sales strategies around the provision of logistical services.
- Identified and contacted prospective customers to promote logistical services and negotiate contracts.
- Integrated suitable technology solutions to optimize logistical services and communication channels.
- Evaluated business processes, assessing risks, and recommending improvements to achieve sales targets.
Experience
7-10 Years
Level
Consultant
Education
Bachelor’s degree in Transportation
Logistics Account Manager Resume
Summary : As a Logistics Account Manager, manages logistics for assigned accounts, increases revenue by creating new leads, and liaises between customers and carriers. Provides logistical solutions for various industries, including manufacturing and retail.
Skills : Knowledge of logistics software, Multitasking.
Description :
- Addressed customer concerns and finding innovative solutions for complex logistical challenges.
- Assessed customer needs and determined suitable modes of transportation that aligned with cost and timeframe expectations.
- Collaborated with other departments to optimize logistical services and arrange shipment and transportation details with carrier agents.
- Developed and maintained an effective carrier network and excellent customer relationships.
- Oversaw the sales team, documenting processes, and preparing executive reports.
- Learned all customer expectations, processes, and KPIs.
- Understood the customer's shipping network.
Experience
10+ Years
Level
Senior
Education
Bachelor's Degree in Supply Chain Management
Logistics Account Manager Resume
Summary : As a Logistics Account Manager, responsible for executing the day-to-day operations for a customer account, working with both the customer shipping personnel and Logistics carrier sales personnel, to provide the best possible service to the customer.
Skills : Negotiation and Leadership.
Description :
- Identified and communicated with all customer shipping personnel daily.
- Confirmed appointments and requirements for all shipments.
- Helped grow the volume, revenue, and margin on customer accounts.
- Developed and maintained strong relationships with logistics clients to understand their shipping needs and ensure customer satisfaction.
- Negotiated contracts and rates with carriers and service providers to minimize costs while maintaining service quality.
- Coordinated and managed the entire logistics process from order placement to delivery, ensuring timely and accurate shipments.
- Implemented and oversaw the use of logistics software or transportation management systems to streamline operations and track shipments in real time.
Experience
7-10 Years
Level
Management
Education
Bachelor's Degree in Supply Chain Management
Logistics Account Manager Resume
Summary : As a Logistics Account Manager, responsible for maintaining the smooth operation of supply chain activities, ensuring that customer needs are met with efficiency and accuracy. This involves a blend of customer service and logistics expertise, focusing on managing client accounts, overseeing the transportation of goods, and resolving any issues that arise during the process.
Skills : Vendor management, Project management.
Description :
- Analyzed logistics performance data and reports to identify trends, resolve issues, and improve efficiency.
- Collaborated with sales teams to identify new business opportunities and support the onboarding of new clients.
- Ensured compliance with all logistics-related regulations and standards, including safety and environmental policies.
- Developed contingency plans to address potential logistics disruptions and execute recovery strategies in case of actual disruptions.
- Managed warehouse inventory and keep records of the inventory.
- Monitored and managed budgets.
- Selected carriers for transportation and negotiated rates and contracts with carriers.
Experience
7-10 Years
Level
Consultant
Education
Bachelor's Degree in Supply Chain Management
Logistics Account Manager Resume
Objective : Logistics Account Managers collaborates closely with product suppliers and clients to build strong and long-lasting relationships. Responsible for working with product carriers as well to determine and negotiate shipping rates for materials.
Skills : Procurement, Continual improvement process.
Description :
- Responded to and resolved complaints and problems.
- Kept up-to-date on shipping carriers, routes, and rates and any changes to them.
- Learned to develop business with clients, accept/decline to negotiate pricing, rate competitiveness and assess service regularly.
- Monitored and assessed customer portfolio, continually strengthening relationships with existing customers and finding and developing new customers.
- Learned to leverage brokerage pricing techniques and tools, and market awareness and knowledge to effectively secure business while building a customer portfolio.
- Responsible for attaining monthly individual goals which lead to meeting or exceeding branch AOP.
- Drove operational performance throughout the supply chain and 3PLs in accordance with agreed KPIs.
Experience
2-5 Years
Level
Executive
Education
Bachelor's Degree in Logistics
Logistics Account Manager Resume
Summary : As a Logistics Account Manager, handles an organization's customer accounts that pertain to supply chain needs. Works with vendors to establish accounts for supplies and materials needed to produce goods and services.
Skills : Overcoming customer objections, Calling prospective customers.
Description :
- Tracked budget targets in accordance with forecasts and established systems of variance reporting.
- Tracked and managed direct and support staff productivity.
- Developed direct reports according to set goals and targets.
- Identified and managed operational exceptions, stakeholder project milestones, and operational process improvements.
- Coordinated operations and 3PLs to support delivery execution to required client SLAs.
- Conducted root cause analysis on system behavior and compared it to business requirements.
- Drove process improvements in the overall logistics process through an in-depth knowledge of the current operational process.
Experience
7-10 Years
Level
Management
Education
Bachelor's Degree in Business
Logistics Account Manager Resume
Summary : As a Logistics Account Manager, responsible for overseeing the entire supply chain purchasing and distribution process. They take and manage the inventory of products stored within the warehouse.
Skills : Sales pitch creation, Account management knowledge.
Description :
- Built and maintained sustainable business relationships among stakeholders.
- Managed external client requirements effectively.
- Translated client requests into process changes and technological requirements, where necessary.
- Implemented operational and system changes, where required.
- Conducted viability analysis on client requirements and improvement initiatives and drove completion with the assistance of relevant tech teams.
- Managed additional business requirements, as needed.
- Identified services and pricing that meet customer’s needs in order to obtain business objectives.
Experience
7-10 Years
Level
Consultant
Education
Bachelor's Degree in Business Administration
