Logistics Customer Service Representative Resume Samples

Description :

1. Managed inbound and outbound shipments, ensuring timely delivery and accuracy.
2. Provided exceptional customer service by addressing inquiries and resolving issues promptly.
3. Coordinated with carriers to schedule shipments and track order progress.
4. Processed freight bills and maintained accurate shipping records.
5. Monitored inventory levels and assisted in stock replenishment.
6. Collaborated with team members to improve logistics processes and efficiency.
7. Trained new staff on customer service protocols and logistics software.

Experience

0-2 Years

Level

Entry Level

Education

ASL

Description :

1. Collaborate with cross-functional teams to resolve order issues and enhance customer satisfaction.
2. Support sales and distribution channels to address challenges impacting customer orders.
3. Manage order backlog to ensure accurate forecasting and timely delivery.
4. Meet call management goals by maintaining high availability in the phone queue.
5. Deliver exceptional customer service by providing tailored solutions on each call.
6. Assist customers and business partners through effective communication via phone and email.
7. Handle customer complaints professionally, ensuring resolution and retention.

Experience

10+ Years

Level

Senior

Education

B.S. Logistics

Description :

1. Managed end-to-end order processing, ensuring timely entry and compliance with promised delivery dates.
2. Coordinated with logistics teams to track shipments and resolve any issues impacting delivery schedules.
3. Maintained accurate records of customer interactions and order statuses to enhance service quality.
4. Developed and implemented strategies to improve customer communication and satisfaction.
5. Analyzed customer feedback to identify areas for service improvement and implemented solutions.
6. Collaborated with cross-functional teams to optimize logistics operations and enhance service delivery.
7. Managed customer inquiries, achieving a 95% satisfaction rate through effective communication and problem resolution.

Experience

7-10 Years

Level

Management

Education

B.S. Logistics

Description :

1. Managed end-to-end logistics for inbound and outbound shipments, ensuring timely delivery and customer satisfaction.
2. Coordinated with transporters and suppliers to resolve shipment issues and optimize delivery schedules.
3. Reviewed and processed invoices and shipping documents for accuracy, ensuring compliance with company policies.
4. Maintained accurate records of shipments and inventory, facilitating efficient tracking and reporting.
5. Organized pick-up schedules and coordinated with shipping lines to ensure timely cargo collection.
6. Compiled and submitted regular reports on shipment status and logistics performance metrics.
7. Coordinated logistics operations, reducing delivery times by 20% through optimized routing and scheduling.

Experience

0-2 Years

Level

Junior

Education

ASL

Description :

1. Facilitated effective communication between customers and logistics teams to ensure timely deliveries.
2. Managed scheduling and rescheduling of pickups and deliveries to meet customer needs.
3. Provided accurate tracking updates to customers, enhancing transparency and trust.
4. Utilized problem-solving skills to address customer inquiries and resolve issues promptly.
5. Maintained detailed records of customer interactions and transactions for future reference.
6. Collaborated with internal departments to streamline operations and improve service delivery.
7. Processed and tracked shipments, ensuring 99% accuracy in order fulfillment and inventory management.

Experience

2-5 Years

Level

Executive

Education

B.S. Logistics

Description :

1. Deliver exceptional customer service to clients and carriers, addressing inquiries and concerns promptly.
2. Resolve issues for customers and carriers, ensuring smooth logistics operations.
3. Provide accurate shipment quotes and coordinate shipment setups as per customer requirements.
4. Utilize software (AS400, XPM, TMW, TMS) to build loads and schedule appointments efficiently.
5. Maintain data integrity by entering all necessary shipment information accurately.
6. Monitor on-time pickups and deliveries, updating systems with relevant comments and adjustments.
7. Coordinate pick-up and delivery appointments with warehouses to optimize logistics flow.

Experience

0-2 Years

Level

Fresher

Education

ASL

Description :

1. Managed daily shipping schedules and coordinated freight deliveries to ensure timely dispatch.
2. Maintained proactive communication with customers to assess and fulfill their shipping needs.
3. Provided exceptional customer service, resolving issues efficiently to enhance satisfaction.
4. Scheduled appointments for pickups and drop-offs, optimizing logistics operations.
5. Ensured accurate packaging and timely shipping of all freight loads.
6. Consistently met or exceeded performance metrics while collaborating with team members.
7. Arranged shipments by evaluating destination, route, and delivery timelines, dispatching to carriers effectively.

Experience

7-10 Years

Level

Consultant

Education

B.S. Logistics

Description :

1. Monitored and tracked shipments, resolving issues proactively to maintain service quality.
2. Developed strong relationships with clients and warehouses, enhancing collaboration and service efficiency.
3. Documented customer requirements and service specifications to ensure compliance and satisfaction.
4. Managed accessorial charges and billing inquiries, providing clear resolutions to customer concerns.
5. Acted as a liaison between customers and carriers, ensuring alignment on service expectations.
6. Worked in a fast-paced environment, adapting to changing priorities and maintaining high service standards.
7. Developed and maintained strong relationships with clients, resulting in a 15% increase in repeat business.

Experience

7-10 Years

Level

Consultant

Education

BSL

Description :

1. Coordinate and expedite time-sensitive pickups and deliveries, ensuring customer satisfaction.
2. Supervise a team of logistics representatives to enhance service quality and efficiency.
3. Analyze customer needs and implement solutions to meet their requirements effectively.
4. Ensure adherence to customer service processes from order entry to delivery.
5. Monitor team performance against KPIs to drive continuous improvement.
6. Review payment terms and provide insights to management for better financial decisions.
7. Conduct data analysis to support forecasting and inventory management.

Experience

0-2 Years

Level

Junior

Education

ASL

Description :

1. Managed customer inquiries and provided timely updates on shipment status, enhancing customer satisfaction.
2. Coordinated logistics operations, ensuring accurate order processing and timely deliveries.
3. Analyzed shipping data to identify trends and improve service quality, resulting in a 15% reduction in delays.
4. Collaborated with carriers to negotiate favorable rates and optimize shipping routes, reducing costs by 10%.
5. Maintained accurate records of shipments and inventory levels, ensuring compliance with safety regulations.
6. Developed and implemented process improvements that increased operational efficiency by 25%.
7. Trained new staff on logistics procedures and customer service best practices, fostering a knowledgeable team.

Experience

2-5 Years

Level

Executive

Education

B.S. Logistics