A Loss Mitigation Manager is tasked with the duty of managing the loss mitigation projects. Some of the core duties associated with the role are listed on the Loss Mitigation Manager Resume as – heading responsibility for on-time processing of received cash on loss mitigation cases, contacting and interacting with delinquent borrowers to review different options to foreclosure; enforcing loan workouts, forbearance, stipulations, modifications; supervising all forbearance, changes and payment plans to ensure compliance to agreements; ensuring proper processing and reviewing incoming mails; updating vendors and customers through website and emails, and ensuring to request information related to next file process from clients and suppliers.
The most sought-after skills for the post include the following – working knowledge of bankruptcy and collection policies and procedures, familiarity with the fair debt collection practices act and the bankruptcy code and rules; knowledge of credit financial service policy and procedure; and strong computer skills. A degree in a relevant field is often highlighted on resumes.
Summary : Dedicated Management Level Credit and risk analyst with over 7 years of expertise in credit and financial analysis. Established history in managing internal controls (measures) and quality assurance, Developing and managing processes and procedures. Executive level experience in managing regulatory and Card Scheme Compliance issue or changes while ensuring a profitable impact communicated to relevant business areas.
Skills : Leadership, Sales, Coaching, Microsoft Suite Proficient, Loss Mitigation, Customer Service.
Description :
Called Center Metrics Providing solutions via products offered by Wells Fargo Providing customer service to Veterans seeking to keep their homes.
Directed Reports 9-20 ACD & IVR experience Manages the activities or operation of loan production in the home preservation environment including VA, FHA and USDA loans.
Ensured underwriting guidelines are met per ISS requirements.
Responsible for loan documentation and loan monitoring with a pipeline averaging 600 loans.
Ensured all call center matrix and compliance are met by direct reports via call requirements as dictated by NSS requirements.
Updated and coached team members on underwriting procedures in order to submit loans to underwriting within 25 days from M44 and acquiring within 30 days of M44.
Coached and trained each HPS on changes in underwriting and call center procedures.
Experience
7-10 Years
Level
Management
Education
BBA
Loss Mitigation Manager Resume
Headline : An experienced individual in the Mortgage Banking industry with the ability to lead diverse individuals to newlevels of success in cutting-edge markets & fast-paced environments. Skilled in combining quality & service to ensure exceptional customer satisfaction. Strong technical and business qualifications with the ability to successfully analyze an organization's critical business requirements, identify deficiencies, and potential opportunities for enhancing competitiveness and improving customer service offerings.
Skills : Microsoft PowerPoint, Multitasking.
Description :
Supervised a group of 23 Loss Mitigation specialists.
Specialists corresponded with customers, brokers, title companies, and attorneys in order to facilitate delinquency resolution through advanced contact, consultation, and collection efforts.
Analyzed and compared short payoff, modification, payment plan, and deed-in-lieu scenarios.
Recommended best resolution to management and customers.
Negotiated and closed optimal outcome with customers, brokers, and attorneys.
Processed requires information gathering, documentation analysis, and file preparation/maintenance.
Answered inbound calls on seriously delinquent accounts in foreclosure or loss mitigation and determine necessary actions.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Loss Mitigation Manager Resume
Headline : To secure an full time faculty Loss Mitigation Manager position, that utilizes acquired experience and demonstrates strengths in the areas of business, consumer finance, real estate, and default management.
Skills : Microsoft, Leadership , Communication, Management, Business Management, Teaching.
Description :
Responsible for supervising and providing support for loss mitigation staff of 10+ that mitigates losses on account that has become 90 + days delinquent to foreclosure.
Trained new staff members and training of seasoned Loss Mitigation and call center representatives Reviewed title abstracts, preliminary commitments & title policies to insure lien position.
Reviewed sales contract and negotiated pre- foreclosure sale offers to minimize foreclosures losses.
Structured and monitored aggressive forbearance plans.
Reviewed of detailed financial information to assess mortgagors' capacity for repayment.
Modified delinquent loans to bring delinquent accounts to current status.
Ensured all loan stipulations are met prior to drawing docs.
Experience
5-7 Years
Level
Executive
Education
Doctorate In Business Administration
Loss Mitigation Manager Resume
Summary : Over 16+years of experience in management, mortgage banking, loss mitigation, collections, foreclosure, bankruptcy, compliance, risk analysis, and customer service. Interested in loss mitigation, compliance, collections, risk analysis, loan processing, entry-level loan officer, and underwriting positions.
Skills : Microsoft Office, Customer Service, Lsams, As400, MSP, LPS, Citrix, Vendorscape, Microsoft Word, Microsoft Excel, Early Resolution, Doc Velocity, Encompass.
Description :
Managed a team of 10-35 gatekeepers.
Responsible for leading, managing , developing, and training a team of gatekeepers; and for directing their efforts to attain maximum results while complying with company policies and procedures.
Oversees gatekeepers procedures to ensure that they are carried out according to established guidelines.
Performed duties related to staff development such as performance evaluations, disciplining employees, and training.
Trained new hires.
Handled complex customer escalations.
Used Proficiency in Microsoft Office Suite ( Excel, Word, PowerPoint ) LPS Aspect Lexis Nexis Outlook Accurint MSP.
Experience
10+ Years
Level
Senior
Education
Business Management
Loss Mitigation Manager Resume
Summary : Detail-oriented, innovative Loss Mitigation Manager with extensive experience in loan servicing operations, loss mitigation, and default operations. Proven track record of taking ownership, improving overall KPI's and establishing a solid foundation for future successes. Analytical strategist is skilled in successfully navigating corporations through periods of accelerated growth.
Skills : Microsoft Office Suite, Microsoft Office Suite, Salesforce, Intellichief, Jd Edwards.
Description :
Supervised a team of asset managers, which included: hiring, job training, mentoring, performance evaluations, revising and creating processes, and reviewing of proposed loss mitigation strategies.
Managed investor and GMAC relationship by striving to improve processes and maximize efficiency through hosting client calls, reporting, audits, and adhoc problem solving as needed.
Led departmental project management initiatives, partnering and building relationships with multiple lines of business to ensure effective implementation.
Managed liquidation solutions for owned, third party, VA, and active bankruptcy for 1st and 2nd lien mortgages, which include short sale, settlements, deed in lieu, charge off, and short refinances.
Reviewed investor servicing contracts and created investor liquidation matrices accordingly.
Built risk and compliance controls to ensure internal processes were abiding.
Maintained investor relations with a liquidation focus for company owned assets, whole loan clients, and GSE's.
Experience
10+ Years
Level
Senior
Education
Bachelors Of Art In Sociology
Loss Mitigation Manager Resume
Summary : A proven visionary and strategic leader that translates business strategies into maximum profits commensurate with the best interest of shareholders, customers, employees, and the public. An expert in enhancing profitability; developing strategic business initiatives; and growing each segment of a high-quality business portfolio.
Organized and established a highly profitable in-house collection division for a multi-state property management company with over 4600 residential and commercial units.
Handle all loss prevention investigations and risk management.
Led senior management business-level discussion and decisions involving business vision and strategy, enterprise-level decisions, standardization of best practices, and project governance oversight.
Managed administrative, legal, and financial functions for bringing collections in-house.
Conducted regular risk assessments and quality assurance reviews to evaluate compliance with requirements and to identify potential gaps in policies, procedures and business processes.
Developed strategies to improve default tenant numbers, reduced delinquencies, maximized recoveries and minimized losses.
Identified potential problem areas and provided guidance to staff in restructuring the credit approval process.
Experience
7-10 Years
Level
Management
Education
Business Management
Loss Mitigation Manager Resume
Headline : A results-driven leader who offers proven success in analyzing various aspects of business functionality to identify areas for improvement and drive corrective action. Delivers exceptional leadership and strategic planning while building teams that expertly handle customer service, compliance, risk management, and reporting. Goal is to work in an environment that will challenge me further while allowing me to contribute to the continued growth and success of the organization.
Substantially reduced overhead and operating costs by brining collections activities in-house and using 3rd party vendors for problem accounts.
Improved 3rd party vendor relationships.
Worked with multiple lines of business across the organization to develop, implement, and maintain audit compliance.
Built exception reporting to ensure policies and procedures followed government compliance initiatives and investor servicing standards mitigating risk and ensuring compliance.
Reviewed title abstracts and financial for negotiating deed in lieu of foreclosure.
Reviewed reports and assigned work queues monthly for assigned team.
Researched and resolved issues as well as disputes Facilitate training for 300 employees on new systems.
Experience
5-7 Years
Level
Executive
Education
Bachelors Of Art In Sociology
Loss Mitigation Manager Resume
Headline : Responsible for Managing controls in compliance with an internal, investor, and PMI requirements with regard to workout negotiations and approvals on accounts in foreclosure and loss mitigation.
Skills : Management, Finance, Collections.
Description :
Responsible for loss mitigation platform for east region for mortgage portfolio valued at $.5 billion.
Managed, as team member, development of loss mitigation model that was eventual used on all CitiFinancial loss mitigation platforms.
Served as liaison to Portfolio Management, Client Relations and Consumer Government Affairs teams.
Screened, hired, trained and mentored personnel that were eventually promoted to management positions.
Developed and implemented cash flow, timeline, compliance adherence and loss mitigation strategies.
Reduced overall portfolio delinquency from 12% to below 5.0% during first year as Loss Mitigation Manager.
Maintained overall portfolio delinquency rate from 3.5% to less than 5.0%.
Experience
5-7 Years
Level
Executive
Education
BS In Finance & Accounting
Loss Mitigation Manager Resume
Headline : A Loss Mitigation Manager professional highly skilled at maximizing productivity and achieving operational efficiency. A proven leader with excellent customer service skills and strong problem-solving abilities. Authorized to work in the US for any employer Key Competencies Leadership Critical Thinker Compliance Marketing and Sales Project Coordinator Experienced Presenter Data Reporting Business Development Audit Review Strategic Planner Contract Negotiations Customer Service.
Skills : Management, Training.
Description :
Managed asset liquidation and loss mitigation activities of non-performing residential properties in foreclosure.
Audited files to ensure regulatory compliance and lender guidelines are met.
Negotiated fees, terms, and/or settled judgments on title including 1st and 2nd liens, if applicable.
Prepared pro se legal documents if necessary to stop or delay foreclosure action while assisting clients with alternative programs.
Coordinated mediation hearings as well as utilize Pacer, E-Courts, MERS, and ASIC including attending legal workshops to obtain necessary information specific to client(s) legal needs.
Liaised with property preservation, vendor management, realtors, attorneys, and others in support of loss mitigation efforts.
Ordered and/or reviewed appraisals, broker's price opinions and property inspections noting deficiencies then following up to ensure corrective actions have been taken.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Loss Mitigation Manager Resume
Objective : Accomplished Loss Mitigation Manager professional with fourteen years of diverse experience in mortgage, banking, and financial services. Specializes in loan performance and servicing quality. Committed to maintaining full regulatory compliance.
Skills : Microsoft Office, Mitigating Skills.
Description :
Coached, motivated and led associates by example; effectively communicated individual, team and company objectives to optimize knowledge.
Trained and mentored employees in meeting objectives and exceeding performance targets.
Reviewed bank statements, paycheck stubs, profit and loss statements, and tax returns.
Partnered with the bank to provide the best available workout option according HAMP (Home Affordable Modification Program) and bank recovery.
Led on-boarding efforts and set up new servicing accounts.
Educated individuals on investor-specific reporting, accounting, and billing.
Ensured the accuracy and integrity of all transactions.
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