Description :

1. Monitor shortage results, shortage control, price changes, return to vendor transactions, receipt reconciliation, paperwork error control, investigations and apprehensions regarding internal and external theft, and implementation of store safety programs at an individual Pathmark location.
2. Train store associates on awareness and Asset protection policies and procedures.
3. Formulate plans regarding customer and employee safety, emergency procedures, difficult customers and lost children research.
4. Assess and supervise the installation of different security measures, such as security tags, mirrors, closed-circuit video cameras or electronic security devices.
5. Multi-task and gain the partnership of the Store Manager, Leadership Team and other store associates to achieve company goals.
6. Skills Used Acting as a secret shopper while doing visual surveillance while on the sales floor.
7. Building a partnership with the Store Manager, Leadership Team, and other employees to maintain that the workplace remain a safe environment for our customers.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Utilized exception reports, surveillance, and employee tips to generate and solve cases.
2. Worked with outside agencies such as police, courts, to bring cases to resolution.
3. Conducted store surveillance to ensure all aspects of retail loss prevention are functioning as intended.
4. Resolved operational deficiencies including such topics as cash handling, deposit preparation, opening and closing procedures, and equipment surrounding the property.Improved store safety and created efficiencies by reducing store personnel's involvement in fraudulent transaction research, and employee theft.
5. Identified physical and electronic improvements for better safety and security of employees and company, to reduce loss to the company.
6. Confronting a shoplifter, there is always a professional demeanor and calm disposition but had gotten dominant when a need is, to keep myself and others safe.
7. Camera and floor surveillance was utilized to recover the merchandise, and followed policy and procedure to have a safe, and organized apprehension.

Experience

5-7 Years

Level

Executive

Education

Certification

Description :

1. Write reports or case summaries to document investigations.
2. Search computer databases, credit reports, public records, tax or legal filings, or other resources to locate persons or to compile information for investigations.
3. Obtain and analyze information on suspects, crimes, or disturbances to solve cases, to identify criminal activity, or to gather information for court cases.
4. Conduct background investigations of individuals, such as pre-employment checks, to obtain information about an individual's character, financial status or personal history.
5. Conduct private investigations on a paid basis.
6. Testify at hearings or court trials to present evidence.
7. Question persons to obtain evidence for cases of divorce, child custody, or missing persons or information about individuals' character or financial status.
8. Observe and document activities of individuals to detect unlawful acts or to obtain evidence for cases, using binoculars and still or video cameras.

Experience

7-10 Years

Level

Consultant

Education

Diploma

Description :

1. Support assigned store with business plan and the direction of Corporate Loss Prevention.
2. Provide and Promote Safety Awareness and Loss Prevention training to all store associates.
3. Identify observe and apprehend individual(s) for committing theft, shoplifting, ticket switching, refund fraud and credit card fraud.
4. Assist Loss Prevention Manager with Internal investigations, and interrogations.
5. Work closely with Loss Prevention Manager in the development of shortage plans and awareness programs and or activities.
6. Ensure that all Closed Circuit Television Surveillance is working and Conduct C.C.T.V monitoring.
7. Completion of daily responsibilities including but not limited to store compliance audits, such as Merchandise Protection Standards, and Safety Inspections.

Experience

7-10 Years

Level

Management

Education

Criminal Justice

Description :

1. Promote shortage awareness and theft deterrence among associates by conducting meetings and participating in Security-sponsored training events.
2. Conduct audits to ensure Sales department compliance to merchandise exposure standards and loss prevention.
3. Recover stolen merchandise and apprehend shoplifters and other customers who commit fraud or other criminal acts against Macy's.
4. Investigate criminal violations against the person or property of any customer or Associate committed on company premises.
5. Respond to customer and Associate accidents to facilitate first aide and minimize Company liability.
6. Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits and other activities as assigned by the Security Manager.
7. Testify in court concerning any case, criminal or civil, wherein the Company is a party in interest to which the Detective is summoned.

Experience

7-10 Years

Level

Consultant

Education

A.S.

Description :

1. Conduct private investigations on a paid basis.
2. Search computer databases, credit reports, public records, tax or legal filings, or other resources to locate persons or to compile information for investigations.
3. Testify at hearings or court trials to present evidence.
4. Obtain and analyze information on suspects, crimes, or disturbances to solve cases, to identify criminal activity, or to gather information for court cases.
5. Observe and document activities of individuals to detect unlawful acts or to obtain evidence for cases, using still or video cameras.
6. Confer with establishment officials, security departments, police, or postal officials to identify problems, provide information, or receive instructions.
7. Apprehend suspects and release them to law enforcement authorities or security personnel.

Experience

5-7 Years

Level

Executive

Education

Network Systems

Description :

1. Responsible for training sales associates on how to use registers, how to interact with customers, how to present TJX Reward cards to customers.
2. Help manage the customer flow in our store Make sure customers have a great shopping experience, also have to make sure that the merchandise upfront looks presentable to our customers.
3. Responsible for organizing training and intervene with store associates and management team on shrink and loss prevention initiatives.
4. Performing surveillance of guests and employees as it relates to theft.
5. Implement procedures for minimizing the loss of merchandise, money or company assets as much as possible.
6. Perform a variety of tasks in delivered dignity and respect to each teammate.
7. Supply required scheduling to direct deliver readiness when operating a closed circuit television and a Dome camera.

Experience

2-5 Years

Level

Junior

Education

Criminal Justice

Description :

1. Responsible for monitoring internal as well as external theft.
2. Apprehending shoplifters as well as customers who commit acts of fraud or other criminal acts.
3. Investigating criminal violations against the person or property of any customer or associate committed on company premises.
4. Responding to customer or associate accidents to facilitate first aid, aid in securing the area of the incident, assisting individuals involved in the incident, while minimizing company liability.
5. Preparing prompt and complete reports relative to all theft incidents, recoveries, accident investigations, audits, and other activities as assigned by the Security Manager.
6. Providing extensive correspondence to all clients including customers, staff, and outside agencies.
7. Responding to messages and telephone inquiries in a timely fashion.

Experience

2-5 Years

Level

Junior

Education

Criminal Justice

Description :

1. Identified, investigated and resolved all outside premises theft incidents by recovery and apprehension.
2. Conducted internal misappropriation investigations and inventory deficiency reduction.
3. Monitored and evaluated surveillance of the premises using CCTV systems.
4. Prepared case reports for Corporate Loss Prevention and Law Enforcement relevant to theft incidents, stolen merchandise and other criminal activities taking place at store.
5. Interacted regularly with management and store partners on Loss Prevention associated matters to explain and improve theft awareness.
6. Inspected parking lot and back stock area regularly.
7. Developed and implemented controls along with loss prevention strategies to attain elimination goals, accident reduction and protect a store inventory valuing over $3 Million.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Responsible for minimizing the financial losses related to theft, vandalism, accident and injury.
2. Providing general liability and safety training storewide, while promoting work place accident prevention.
3. Utilizing Macy's systems for monitoring fraudulent activity and possible internal activity.
4. Developing training seminars on company policy, procedures and shortage prevention.
5. Conducting monthly audits to verify managers, associates and departments are complying with regulations and company standards.
6. Managing emergencies by defusing situations with customers and associates, administering first aid, writing incident reports and following up on past incidents.
7. Maintain relationships with local police and partnering with undercover officers during peak shortage and traffic periods.

Experience

7-10 Years

Level

Consultant

Education

Diploma

Description :

1. Documented incidents, and reported findings to store management and law enforcement officials to aid in the prosecution of shoplifters.
2. Effectively handled confrontational situations, resolving issues within the rules of corporate policy.
3. Apprehend internal and external retail theft and shoplifting violators.
4. Assisted in monitoring store's compliance with company policies on theft prevention, safety, and inventory control.
5. Investigated potential and actual retail security violations, dishonest employees, and consumer theft.
6. Provided physical security, and monitored store safety via CCTV and alarm systems.
7. Conducted internal investigations and apprehended dishonest associates.
8. Reduced shrinkage by training store associates on recognizing the initial signs of retail theft.

Experience

7-10 Years

Level

Management

Education

Bachelor's Of Arts

Description :

1. Answered an average of 15-20 calls per day by addressing customer inquiries, solving problems and providing information.
2. Monitored customers entering and exiting the store through CCTV surveillance.
3. Politely assisted customers in person and via telephone.
4. Conducted 10 security audits per month to identify potential problems related to physical security, staff safety and asset protection.
5. Detained and interviewed shoplifters, resulting in 80% higher rate of cash and merchandise recovery.
6. Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
7. Identified fraudulent transactions and accounts, resulting in 30 prosecutions.
8. Processed both internal and external case sheets.

Experience

7-10 Years

Level

Management

Education

Social Work