Medical Office Assistant Resume Samples

Description :

1. Making copies sent faxes and handling all incoming and outgoing correspondence.
2. Organizing files, developing spreadsheets, faxing reports and scanned documents.
3. Receiving and screening a high volume of internal and external communications, including email and mail.
4. Cooperating with Medicare, Medicaid, and private insurance providers to resolve billing issues.
5. Making reasonable procedure exceptions to accommodate unusual customer requests.
6. Providing accurate and appropriate information in response to customer inquiries.
7. Demonstrating mastery of customer service call script within specified timeframes.
8. Developing effective relationships with all call center departments through clear communication.
9. Carefully reviewing medical records for accuracy and completion as required by insurance companies.
10. Assigning additional diagnosis codes based on specific clinical findings in support of existing diagnoses.

Experience

5-7 Years

Level

Executive

Education

GED

Description :

1. Check outpatients from office visit appointments, during the checkout process- all diagnostics and labs ordered are addressed.
2. Draw blood or process urine according to any orders by PCPP during office visit enter tracking information into the EMR system.
3. Prepare and send to Chenango memorial hospital lab in Norwich, NY for processing.
4. Schedule appointment with specialist or imaging according to orders placed by PCP during office visits.
5. Take care of all faxes received by dividing among physicians according to patients listed PCPs.
6. Return faxes as needed and sent to be scanned into the EMR system as needed prepare HIPPA forms for patients as needed and release of medical information forms for patient's signature as needed.
7. Back up for customer service rep as needed checking in of patients for their appointments.
8. Scheduling future appointments for office visits, lab visits, or nurse visits.
9. Call patients to inform of labs or diagnostic results as per PCP directions.
10. Other office duties: ordering all lab supplies needed, ordering nursing and office supplies.

Experience

10+ Years

Level

Senior

Education

AS

Description :

1. Using computers for various applications, such as database management or word processing.
2. Performing payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
3. Answering telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
4. Collecting and depositing money to payroll and making deposits create, maintain, and enter information into databases.
5. Setting up and managing paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as appointments records, correspondence, or other material.
6. Operating office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
7. Greeting visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
8. Scheduling and confirming appointments for clients, customers, or supervisors.
9. Locating and attaching appropriate files to incoming correspondence requiring replies.
10. Operating electronic mail systems and coordinate the flow of information, internally or with other organizations.

Experience

10+ Years

Level

Senior

Education

Medical Administration

Description :

1. Responsible for closing the office each evening, making sure computers are turned off, enough paper is in the fax machine for overnight and doors locked scheduled/canceled appointments responsible for contacting each patient via phone to confirm appointments for the following day.
2. Maintain a positive friendly disposition in order to welcome each patient help make their appointment a comfortable and positive experience.
3. Responsible for maintaining schedule changes and notifying patients if their appointment has been altered in any way.
4. Pull patient charts that have appointments that day and two weeks ahead and make sure they are filed at the end of each visit.
5. Upon patient arrival, confirm insurance information, update any personal information that has changed and collect copays.
6. Answer the phones with a friendly attitude and schedule new appointments, responsible for getting prior authorization from insurance co.
7. Answer general questions/send messages to doctor/ patient and staff members.
8. Responsible for entering medical billing charges and printing out 1500's for billing that needs to be sent as a paper claim to the insurance company for payment for services rendered by doctor utilizing medical mastermind sending correspondence to medical insurance companies for payment upon request for services rendered by a doctor via fax/mail.
9. Make sure co-pays/self pays to match up with daily collection sheet and all money is accounted for, file charts from the present day, update doctor with all messages from patients, organize office for the next day, lock up the office.

Experience

0-2 Years

Level

Entry Level

Education

Associate

Description :

1. Scheduling patient appointments, tests, and procedures using a computerized scheduling system.
2. Preparing appointment notices; providing patient instructions verbally or in writing in order for the patient to prepare for the appointment.
3. Obtaining document and verifying patient demographic, financial and insurance information using a computerized scheduling system.
4. Performing pre-registration activities to gather demographic information.
5. Determining medical insurance coverage; identifies patients with delinquent accounts; confirms appointments, and registers patients into a computerized system.
6. Performing patient appointment maintenance activities, to assure patient appointment history is accurate.
7. Arranging, coordinating, and scheduling procedures and surgeries, including pre-operative testing, pre-surgical and post-operative appointments, obtain insurance pre-certifications and authorizations.
8. Performing using manual equipment and welch Allen spot vital sign machine and import results to electronic medical record in a timely fashion assist physicians during examinations and procedures to take a patient medical history.
9. Performing a variety of testing, diagnostic, and screening procedures assists in explaining test procedures to patients calculate dosages administer medications (oral, intramuscular, subcutaneous, intradermal, inhalation, rectal, topical) using proper technique.
10. Communicating laboratory, and test results to physicians and/or nurses assist with other support activities, to include packaging and sterilizing equipment and supplies.

Experience

7-10 Years

Level

Executive

Education

Certification

Description :

1. Greeted, checked-in/outpatients, collected personal, medical, and insurance information; created new patient records as well as updated patient records.
2. Provided excellent, caring, compassionate, and a high level of professional customer service.
3. Scheduled, rescheduled, and verified patient appointments/insurance; scheduled appointments with secondary care providers; registered/checked patients in/out for labs and printed orders.
4. Coordinated physician schedules and maintain patient flow by communicating patient arrivals or delays.
5. Used EMR software to manage patient records and files; reinforced and upheld patient confidentiality as required by HIPAA, and clinic.
6. Collected patient co-payments, record payment transactions, and reconciles and balances the cash drawer on a daily basis; obtained third-party payer authorization for services provided, ROI, and communicated outstanding balances to patients.
7. Recognized and reported abnormalities and/or changes in patient's health status to nursing staff.
8. Made copies sent faxes and handling all incoming and outgoing correspondence.
9. Organize files, develop spreadsheets, faxed reports and scanned documents.
10. Receive, and screen a high volume of internal and external communications, including email and mail.

Experience

2-5 Years

Level

Junior

Education

HTM

Description :

1. Responsible for ensuring a successful patient experience for visitors to the internal medicine clinic.
2. Patient check-in/check-out patient inquiry and response.
3. Troubleshoot scheduling of follow-up appointments, hospital appointments, next-day confirmation calls, and new patient communication prior to first visit customer service, including initial patient reception and registration, patient satisfaction survey.
4. Instrumental in lowering patient no-show rate from 8.02% to 6.22% over 3 month period by coordinating confirmation calls daily.
5. Accuracy in completing encounter forms, registration, and departure documentation.
6. Developed a more efficient process to prepare billing forms that reduced patient wait time at check-in.
7. Facilitate patient discharge and process payment collection and billing.
8. Charge entry as well as entering payments into the system & keeping track of payments.
9. Answer the phone as well as making/returning calls to patients, pharmacies, etc.
10. Prepared billing paperwork, refilled prescriptions and trained five new employees.

Experience

10+ Years

Level

Management

Education

MS

Description :

1. Consulted with the corporate attorney as needed to resolve difficult legal compliance issues.
2. Obtained lab specimens and followed up with timely and accurate medical record-keeping procedures.
3. Prepared patients for meeting with doctors by obtaining vital signs and documenting/updating pertinent health information (chief complaint, medications, allergies, etc. ).
4. Responsible for all clerical duties, phone and in office triage, completion of patient admissions and discharge functions.
5. Performed electrocardiograms, phlebotomy, point of care and diagnostic testing.
6. Lead medical assistant/trained medical assistant that came to temp, interned or work at the facility.
7. Authorized drug refills and provide prescription information to pharmacies.
8. Maintained database and ensure the delivery of premium service to patients.
9. Input patient insurance, collect copayment and oversee prior authorizations.
10. Recorded patients' medical history, vital statistics and test results in medical records.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Training all new employees, perform orthotic scans, ankle & foot x-rays, prepare surgical trays, sterilize equipment, stock, and clean rooms.
2. Cooperating with Medicare, Medicaid, and private insurance providers to resolve billing issues.
3. Making reasonable procedure exceptions to accommodate unusual customer requests.
4. Providing accurate and appropriate information in response to customer inquiries.
5. Demonstrating mastery of customer service call script within specified timeframes.
6. Developing effective relationships with all call center departments through clear communication.
7. Carefully reviewing medical records for accuracy and completion as required by insurance companies.
8. Assigning additional diagnosis codes based on specific clinical findings in support of existing diagnoses.

Experience

5-7 Years

Level

Executive

Education

General

Description :

1. Served as receptionists of the medical facility by greeting customers as they enter setting them up appointments and directing them when it's their turn for treatment.
2. Coordinate appointments with doctor and patients schedules and make any modifications such as cancellations or date changes necessary.
3. Create and update patients' electronic health records and verify their insurance before submitting any insurance claims to providers.
4. Provide friendly and accurate customer service to patients as well as prospective patients seeing to their comfort while in the waiting room. Medical assisted university medical staff with diagnosing and treating patients.
5. Helped fill prescriptions by counting out pills and performing clerical duties to check outpatients.
6. Collected payments, verified insurance, maintained accurate patient charts and files.
7. Acted as a liaison between patients and staff to address and/or resolve problems, inquiries, or concerns.
8. Assist physician with steroid injections, wound care, and staple/suture removal.
9. Review physician orders, maintain patient charts and code necessary diagnoses for billing.
10. Administer pulmonary function tests test patients for allergens as ordered by physicians.

Experience

7-10 Years

Level

Executive

Education

Associate