Description :

1. Making sure the physicians and the technicians have their daily schedules.
2. Making sure all pre-authorizations have been obtained for all modalities and/or obtain pre-authorizations as needed based on insurance and procedure.
3. Notifying the technicians when their patients are checked in and ready to be taken back for their procedure.
4. Assisting the nurses and technician when they have a heavy worked load by escorting the patient to their room, getting the patients vital signs such as blood pressure, oxygen stat, heart rate, and temperature.
5. Collecting the patient's clinical information such as allergies to medication, current medication the patient is taking, the patient's symptoms and concerns, asking the patient if they've had any recent infections or have been on any antibiotics.
6. Burning images of a disc for patients and attach any report that correlates with the images.
7. Making any follow-up appointments or assist in scheduling and outside referral appointments that the patient may need.
8. Calling patients to come back if further studies need in order for the radiologist to interpret a proper diagnose.
9. Correcting the patient's demographics that they had given us if the information was input incorrectly.

Experience

10+ Years

Level

Senior

Education

Medical

Description :

1. Scheduled and confirmed patient's diagnostics appointments, surgeries, and medical consultations.
2. Compiled and recorded medical charts, reports, and correspondence, using a personal computer.
3. Received and routed messages and documents such as laboratory results to appropriate staff.
4. Interviewed patients to complete documents, case histories, and forms such as intake and insurance forms.
5. Verified insurances, operated office equipment such as voicemail messaging system, and word processing, spreadsheet, and other software applications to prepare reports, invoices, and financial statements, letters, case histories, and medical records.
6. Transmitted correspondence and medical records by mail, email, or fax.
7. Performed various clerical and administrative functions, such as ordering and maintaining an inventory of supplies.
8. Accomplishments extensive exposure to public and customer service requirements, always attentive to the importance of maintaining excellent customer satisfaction.
9. Proven interpersonal work relations, communication, and people skills with the ability to interface with staff.
10. Skills used organizational: very well organized and comfortable working in a multitasking project-oriented environment; known as a highly organized and productive employee.

Experience

7-10 Years

Level

Management

Education

Diploma

Description :

1. Maintain office supplies and forms necessary to carry out front desk activities.
2. Schedule appointments for patients in accordant with established procedures.
3. Answer the telephone calls in a professional and courteous manner within minimum rings.
4. Liaison with patients, general practitioners, health care professionals, and patient's family members in a compassionate and kind manner.
5. Receive patients in a polite and courteous manner, monitoring the patient's flow into the treatment and consulting rooms.
6. Receive and convey messages in writing, electronically and verbally.
7. Receive requests for recur medication and preparing prescriptions for the signature by the general practitioner.
8. Make appointments, fill bills of patients, providing a receipt of money, and undertaking any banking procedures.
9. Monitor the clinical and stationery supply levels, and placing orders as needed. Scan, file, and fax the documents and preparing them for mail-out.

Experience

0-2 Years

Level

Junior

Education

Diploma

Description :

1. Welcomed patients and visitors by greeting them, in person or on the telephone; answering or referring inquiries to the appropriate staff.
2. Optimizes patients' satisfaction, provider's time, and the treatment room utilization by scheduling appointments in person, by telephone and the patient portal.
3. Kept patient appointments on schedule by notifying the provider of patient's arrival; assessed service delivery compared to schedule; reminded provider of service delays.
4. Comforted patients by anticipating patients anxieties, answering patients questions accurately and empathetically and maintaining reception area.
5. Ensured availability of treatment information by filing and retrieving patient records electronically.
6. Maintained patient accounts by obtaining, recording and updating personal, financial and insurance information.
7. Obtained revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients; filing, collecting and expediting third-party claims.
8. Protected patients' rights by maintaining the confidentiality of personal and financial information.
9. Maintained operations by following policies and procedures; reporting needed changes.
10. Contributed to team effort by establishing efficient, accurate systems, completing projects in a timely manner, easily accomplishing daily routines and providing referral-worthy customer service to patients.

Experience

0-2 Years

Level

Entry Level

Education

BSW

Description :

1. Receiving and directing patients and visitors and answering routine inquiries.
2. Obtaining signatures for the file on required forms for billing purposes and/or contract health services.
3. Maintaining, updating and verifying all alternate resource data necessary for patient registration and for accurate billing.
4. Collecting third party recipient health cards and explains the program to the beneficiaries.
5. Retrieving patients charts and assembling patient records by inserting required forms and stamping them for correct patient identification.
6. Coordinating transportation with tribal health transportation, ems, MVO, or urban taxi service.
7. Knowledge of current state laws concerning vital statistic records and birth/death certificates which must be accurate as possible.
8. Skilled in the practical use of electronic systems to provide general clerical office support.
9. Personal and telephone are with patients, families, friends of patients, visitors, hospital personnel, and the general public.
10. Working independently under the administrative guidance of supervisory and business office manager or designated individual.

Experience

10+ Years

Level

Senior

Education

GED

Description :

1. Greet patients and visitors in a prompt, courteous, and helpful manner.
2. Identify incoming patients with acute needs and immediately notify the medical staff of the concern.
3. Check in patients, verify and update necessary information in the computer system and on patient forms.
4. Coordinate patient appointments in an effort to achieve the maximum level of service.
5. Pull all medical records upon appointments and ensuring they are filed back in the appropriate order.
6. Respond to requests for information regarding services available in the organization.
7. Assist uninsured patients in obtaining health coverage by identifying potential sources of coverage and referring the patient to cha billing staff for application assistance.
8. Providing support for co-workers, office manager, and physicians on a daily basis.
9. Responsible for billing of the patient's visits and collecting copays/balances.
10. Processed and prepared memos travel documents and other related documents.

Experience

7-10 Years

Level

Management

Education

Medical Assistant

Description :

1. Maintain patient accounts by obtaining, recording and updating personal as well as financial information.
2. Schedule new patient appointments, follow-ups, radiology, and surgeries.
3. Check insurance benefits, determine surgical deposits, obtain preauthorization for surgeries, radiology or colonoscopies.
4. Open a new batch every day to collect copays, surgery deposits, deductibles and close out my batch, deposits and count petty cash.
5. Make sure the front office is running smoothly, clean and up to date.
6. Take an average of 70 to 90 calls a day and some of the calls were Spanish speakers.
7. Customer service focused, problem-solving, critical thinking, listening to patients and their needs, applying good judgment and decision making.
8. Filed and maintained confidential client records while maintaining HIPAA standards.

Experience

2-5 Years

Level

Executive

Education

Lab Technician

Description :

1. Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
2. Optimizing patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
3. Keeping patient appointments on schedule by notifying the provider of patient's arrival; reviewing service delivery compared to schedule; reminding the provider of service delays.
4. Comforting patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
5. Ensuring availability of treatment information by filing and retrieving patient records.
6. Maintaining patient accounts by obtaining, recording, and updating personal and financial information.
7. Obtaining revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
8. Maintaining business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
9. Protecting patients' rights by maintaining the confidentiality of personal and financial information.
10. Maintaining operations by following policies and procedures; reporting needed changes.

Experience

7-10 Years

Level

Executive

Education

Health Care Administration

Description :

1. Collection of co-payments including non-covered fees or outstanding billing payments are taken over the phone.
2. Experience answering telephone calls using a multi-line telephone system and having medical staff help as needed.
3. General office duties using the fax machine, laser jet printer, photocopier, and credit card machine.
4. Mailing typed letters, billing statements, medical forms, or medical records periodically. Typing electronic messages to nurses and providers for patients who call in with questions.
5. Assisting patients or outside medical staff on the phone and direct representatives to the appropriate staff.
6. Responsible for paying invoices, maintaining balance sheets and pay records.
7. Performing administrative support tasks such as transcribing documents and written correspondence.
8. Obtaining and maintaining detailed charting information for each patient using Misys.

Experience

7-10 Years

Level

Management

Education

Medical

Description :

1. Collecting copays, deductibles, co insurances and balances from patients.
2. Making sure follow-ups were scheduled and any paperwork the patient needed at check out was provided.
3. Starting out verifying insurance and determining the amount due for the front desk to collect.
4. Obtaining any referral and authorizations that were needed for the appointment. Verified benefits for office visits and any procedures or other services provided.
5. Billing for sleep study interpretations and the doctor's hospital services.
6. Posting insurance payments in the form of a check, credit card, and era payments.
7. Scrubbing superbills for clean claims and prompt payment from insurance companies.
8. Answering phones, made appointments, filing, and received payments from patients.
9. Accurately entering procedure codes, diagnosis codes and patient information into Medent.

Experience

7-10 Years

Level

Management

Education

Health Services Administration

Description :

1. Greet patients and agency visitors, directing all people to the appropriate locations and services in courteous, polite and helpful manner.
2. Respect and maintain privacy of agency clients, assuring client confidentiality at all times.
3. Provide efficient and professional telephone services.
4. Would Answer multi lines phone system, call to confirm appointments, schedule appointments.
5. Other duties include: Registering patients according to agency protocols, assisting patient's in correctly completing appropriate forms, and documenting all information.
6. Refer patients to other Physicians when needed.
7. Collect Co-Payments from Patients, by Using Tele check machine to run checks and credit cards, make receipts, Count Cash drawer.
8. Scan paper work into Patients Chart and Use Fax and Copier.

Experience

2-5 Years

Level

Junior

Education

Diploma

Description :

1. Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.
2. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
   
3. Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
4. Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
5. Ensures availability of treatment information by filing and retrieving patient records.
6. Maintains patient accounts by obtaining, recording, and updating personal and financial information.
7. Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.

Experience

2-5 Years

Level

Junior

Education

Human Services

Description :

1. Welcomes patients and visitors, optimizing patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
2. Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
3. Ensures availability of treatment information by filing and retrieving patient records.
4. Obtains revenue and maintains patients' accounts by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
5. Maintains business office inventory and equipment; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
6. Helps patients in distress by responding to emergencies.
7. Maintains operations by following policies and procedures; reporting needed changes.

Experience

0-2 Years

Level

Entry Level

Education

Bachelor Of Arts

Description :

1. Responsible for answering phones, taking messages, assisting with patient and staff inquiries.
2. Scheduled appointments and procedures in accordance with physician and insurance guidelines.
3. Collected and documented co-payments, outstanding balances and any other required fees.
4. Verified and entered patient demographics, copied and scanned pertinent insurance information and ID cards and made updates to the computer system.
5. Proofread, scanned and filed transcribed progress notes, reports and correspondence in patient medical records.
6. Provide patients with any necessary paperwork that is required, retrieve patient demographics and insurance information.
7. Collect identified patient financial obligation, arrange method of payment according to standard protocols.
8. Maintain confidentiality according to HIPPA guidelines.

Experience

5-7 Years

Level

Executive

Education

Medical Office Administration