The Medical Secretary Receptionists perform the dual tasks of Secretarial and receptionist as well. The typical job duties that can be found on the Medical Secretary Receptionist Resume include – managing front desk medical duties, keeping medical records, tracking health insurance requirements, being the first point of contact, dealing with incoming and outgoing calls, providing personal assistance to medical staff and Doctors, responding to incoming emails, drafting outgoing mails, ensuring labelling of medical samples, and providing administrative support as and when needed.
Candidates interested in this position should be able to portray such skills as – strong communication skills, a sympathetic mannerism, strong IT skills, discretion, ability to deal with sensitive medical information, knowledge of different anatomical terminology, and proficiency in relevant software. Some studying and qualifications are needed for this role. Some employers want at least four GCSEs with some strong secretarial skills. While many prefer a high school diploma with valid training in the field.
Summary : As a Medical Secretary Receptionist directly interact with patients collecting and providing information concerning the patients’ medical care. Also, work closely with other staff to ensure effective communication.
Skills : Effective Communication Skills, Attention to detail..
Description :
Provided quality customer service through greeting patients, answering phones, and making patient appointments.
Answered phones in a timely and polite manner, transfers calls appropriately, relays messages.
Resolved patient questions and requests before referring them to other staff members.
Prepared the medical chart for each patient by identifying and utilizing the appropriate forms and recording information.
Maintained the record by placing additional visit information, tests, dictation, etc. into the record.
Utilized the computer system by inputting patient information, charges, payments, letters, etc. on the patients account.
Worked effectively with insurance company representatives to resolve problems or issues concerning a patients account.
Experience
10+ Years
Level
Senior
Education
BS
Medical Secretary Receptionist Resume
Summary : As a Medical Office Receptionist greets and assists patients and/or visitors in person or via telephone in a professional and courteous manner. Enter patient demographic and insurance information into the computer; completes filing/scanning and record maintenance tasks.
Answered all incoming calls and forwards callers to the proper party.
Obtained and relayed accurate messages in a timely manner.
Retrieved answering service messages and forwards to the appropriate providers or staff members.
Used interpersonal skills to present a professional image and communicate effectively in person and via telephone or email.
Scheduled new and returning patient appointments and manages clinic provider appointment schedules as directed by office manager/supervisor.
Collected applicable co-pays from patients; electronically posts the payment to the patient's account.
Balanced cash drawer; tracked petty cash usage.
Experience
10+ Years
Level
Senior
Education
BS
Medical Secretary Receptionist Resume
Objective : Accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Provide positive patient relations.
Skills : Customer Service, Healthcare Experience.
Description :
Prepared the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents.
Greeted patients, provide patients initial paperwork, and obtain copies of insurance and identification cards.
Registered patients, updated patient records, and verified insurance accurately and timely.
Followed company procedures related to workers compensation and occupational medicine patients
Determined, collected, and processed patient payments and address collection and billing issues.
Discharged patients accurately and timely by collecting balances, providing patient documentation, and following discharge procedures.
Responded promptly to customer needs, provided excellent customer service, assisted patients with follow-up appointments, and fulfill medical documentation requests.
Experience
2-5 Years
Level
Executive
Education
BS
Medical Secretary Receptionist Resume
Headline : Under direct supervision, responsible for performing a variety of general administrative support duties associated with the patient intake process and performs routine duties within the clinic.
Skills : Communication Skills, Clinic Experience.
Description :
Performed patient check-in at the time of the visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
Answered phone calls and direct them appropriately.
Scheduled appointments according to office guidelines.
Obtained accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
Copied/scanned patient access-related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
Prepared charts for patient appointments making sure all necessary information is complete.
Conducted all functions associated with patient check-out including pricing services, collecting patient responsibility payments, and scheduling follow-up appointments.
Experience
5-7 Years
Level
Executive
Education
BS
Medical Secretary Receptionist Resume
Summary : To provide smooth patient flow, meeting all guidelines of clinic procedures and insurance specifications, striving for the best customer service possible in a timely and accurate manner
Skills : Flexibility, Communication Skills.
Description :
Able to multi-task and be computer literate.
Able to work in multiple software programs/applications.
Able to prioritize tasks properly.
Assured that the clinic is running smoothly and that patient flow is at the optimum.
Scheduled/rescheduled appointments for patients and physicians on phone and at the front desk
Printed the next day's appointment list and fee slips, and pulling associated charts
Documented no-show/cancellations in the charts
Experience
10+ Years
Level
Senior
Education
BS
Medical Secretary Receptionist Resume
Objective : As a Medical Secretary Receptionist receive to staff, and visitors and/or patients, assist or redirects them, and perform clerical job duties. Retrieve patient records for clinical staff and physicians.
Skills : Data Entry, Time management Skills,Organizational Skills.
Description :
Served customers efficiently and resourcefully in a manner that will positively affect customer satisfaction and cost-effectiveness.
Received staff, visitors, and vendors and assisted or directed them accordingly.
Answered telephones, made appointments, and performs other basic and general clerical job duties associated with the department.
Performed other department-specific duties, such as basic accounting, filing, collecting payments, preparing charge forms, or balancing cash funds/accounts.
Adhered to DHS and NAEYC standards as appropriate based on the level of child/family contact this position requires.
Ability to read, understand, and follow oral written instructions.
Ability to sort and file materials correctly by alphabetic or numeric systems.
Experience
2-5 Years
Level
Executive
Education
BS
Medical Secretary Receptionist Resume
Objective : To coordinate and perform a variety of administrative, medical secretarial, and/or operational support duties. Provides support for any position within Health Services as directed by Office Manager.
Skills : Multitasking, Prioritizing.
Description :
Ability to remain calm in an emergency and/or stressful situations and gives everyone a feeling of confidence that the situation is under control.
Organized and directed the patient visits, gathering appropriate data relative to the visit.
Greeted all patients warmly with a smile.
Participated in the orientation of new personnel, when appropriate.
Able to follow directions, both oral and written, and work cooperatively with other healthcare team members.
Demonstrated creativity in solving problems and looking at situations in new and innovative ways, attempting to consider the viewpoint of others.
Scheduled walk-in appointments, in collaboration with the Nurse of the Day.
Experience
2-5 Years
Level
Executive
Education
BS
Medical Secretary Receptionist Resume
Summary : Responsible for the coordination of the front reception area in regards to the professional services while ensuring the highest level of patient satisfaction and care.
Skills : Customer Service, and Critical Thinking
Description :
Answered phones, acted as a patient liaison, answered any questions from potential or current patients.
Scheduled patients.
Coordinated evaluations, re-evaluations, appointment reminders, and cancellations.
Collected new patient intake information; tracked all clinic referrals.
Faxed reports to physicians; keep a log of incoming reports.
Verified Insurance and track insurance-covered visits; take copayments.
Checked mail.
Kept track of Explanation of Benefits sent by mail and fax to billing company.
Experience
10+ Years
Level
Senior
Education
BS
Medical Secretary Receptionist Resume
Summary : To perform general office duties incorporating a variety of basic and routine clerical and secretarial duties in a clinical environment.
Skills : Technical skills, Computer skills.
Description :
Carried out all activities required to maintain organization in the department including filing, data entry, communication facilitation among staff, and data gathering/verification.
Scheduled patients and contact patients for rescheduling when needed.
Answered phones/transfer calls as needed.
Ensured appropriate forms are obtained when the patient arrives.
Prepared and transmitted patient charge tickets.
Distributed/routed mail appropriately.
Retrieved transcriptions, recorded messages, consults, and recommendations and place them into patient's medical records.
Experience
10+ Years
Level
Senior
Education
BS
Medical Secretary Receptionist Resume
Summary : As a Medical Secretary receptionists operate a telephone systems to answer incoming calls and direct callers to appropriate personnel. Sort incoming mail and dispatches outgoing mail.
Skills : Computer Skills, Communication Skills, Attention to detail.
Description :
Received and directed incoming patients.
Reviewed and updated patient information related to demographics and insurance.
Followed established health center protocol for the check-in, encounter form production, and check-out.
Assisted walk-in patients with obtaining appointments and/or picking up prescriptions or completed forms.
Placed reminder calls to patients with upcoming appointments.
Followed established health center protocol for daily cash reconciliation.
Scheduled patient appointments according to established protocol.
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