A Membership Services Coordinator acts as a liaison between the organization and its members. Job duties listed on the Membership Services Coordinator Resume are – processing new applications for member services; providing information through periodic emails, and newsletters; volunteering information to potential members; handling all questions, complaints, and information requests relating to membership; processing membership applications, resignations, and renewals; maintaining and updating membership records; assisting with member communication activities; collecting data, and preparing reports; developing and implementing strategies to recruit new members; preparing membership marketing materials; and organizing events and activities for prospective and existing members.
To ensure success in this role, the following skills are needed – prior work experience; proficiency in MS Office; excellent verbal and written communication skills; superior customer service skills; the ability to think creatively and take initiative; and editing skills. A high school diploma is sufficient for this post.
Objective : Seeking a Membership Services Coordinator profession with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Business Communications, Website Development, Social Media Management, Event Planning, Needs Assessment, Customer Service, Organization , Relationship Building, Recruiting, Volunteer Management.
Description :
Collaborated with Membership Service Committee and Chairman, working to strengthen membership levels and provide the resources and services to promote each chamber member.
Supported day-to-day operations, activities, programs, and the Board of Directors, as an integral member of a staff of three.
Maintained membership database, update the website, compose promotional emails, manage front desk operations, greet guests, update the lobby's marketing materials, route incoming calls, etc.
Organized member Grand Openings and ribbon-cutting ceremonies.
Contacted government officials, inform all members and the Board of Directors, and send invitations.
Coordinated Board Member attendance for ribbon-cutting events on a monthly rotation.
Scheduled and prepared boardroom and conference rooms for meetings.
Experience
2-5 Years
Level
Executive
Education
BA In Communication Studies
Membership Services Coordinator Resume
Headline : As An Membership Services Coordinator, responsible for maintaining and managing the membership database, ensuring that all members are up to date on their dues, and coordinating all membership events.
Skills : Microsoft Office, Spanish, CMS, Procurement.
Description :
Distributed and coordinated inter-departmental correspondence.
Interacted with external customers, business associates, and counsel.
Managed contracts and other related administrative work, including managing and updating the department contract status and tracking report.
Followed-up with outside parties on contract-related matters.
Greeted guests and connect them with their hosts.
Managed and supported the overall operations and general upkeep of the campus.
Ensured that the campus and campus equipment is impeccably maintained so our members have an exceptional working and learning environment.
Experience
5-7 Years
Level
Executive
Education
B.S. In Business Management
Membership Services Coordinator Resume
Objective : Membership Services Coordinator Professional with diversified experience in successful client services, policy/procedures and development. Possess strong ability to manage relationships and projects in a fast paced environment. Recognized for innovative problem solving, strategic planning and partnership development. Excellent communications and negotiation skills.
Executed a digital weekly newsletter for over 1,600 members.
Developed projects for office assistant volunteers.
Provided training to chairs on website tools.
Developed contacts with civic groups to promote awareness of the Junior League and recruit volunteers.
Assisted with the development, coordination, and execution of major fundraisers and events.
Provided problem-solving skills for volunteers who need staff assistance.
Experience
2-5 Years
Level
Executive
Education
GED
Membership Services Coordinator Resume
Objective : Seeking a Membership Services Coordinator position in an environment, where there is a need for a variety of office management tasks, including customer care, organizational abilities, and computer knowledge and business operations.
Skills : Microsoft Office, Social Media Marketing.
Description :
Ensured the integrity of membership and donor databases and create and run queries.
Managed several events calendars, scheduled meetings, track reservations, and set up for meetings.
Performed all website maintenance.
Built relationships within the community that support chamber activities and its members.
Improved membership recruitment activities with more personal service and communication, resulting in an average gain of 6-7 new members a month.
Responsible for integrating the center's new Membership Tracking software program.
Participated in the Annual Campaign as a volunteer collector of gifts.
Experience
2-5 Years
Level
Executive
Education
B.S. In Business Management
Membership Services Coordinator Resume
Objective : Leadership and Training Carried key tasks such as recruiting, hiring, and training of spa and fitness staff while directly managing the daily functions of department staff. Oversaw the entire operations of spa, fitness, and wellness programs, as well as ensured proper execution of employee schedule and assessed staff performance.
Skills : Excel, Microsoft Office, Salesforce, Oracle, Customer Service.
Description :
Planned and instructed physical fitness classes, including aerobic conditioning, musculoskeletal strengthening, flexibility, and relaxation exercises.
Coordinated and supervised Chesapeake General Hospital's mall walking programs to include: development, marketing, scheduling, management, selection of guest speakers for age-related topics, and the writing of a monthly newsletter.
Assistant to the director for all new sales and enrollment.
Supervised 9 front desk personnel and 2 massage therapists.
Assisted the center with the yearly budget development.
Developed and wrote the departmental policies and procedures manual.
Served as a business manager, handling membership billing and payroll.
Experience
2-5 Years
Level
Executive
Education
MS
Membership Services Coordinator Resume
Headline : Responsible for Holding members accountable for behavior choices while communicating the benefits of making better choices, Managing the safe and efficient transition of members between activities.
Skills : Peoplesoft, Computer, Microsoft Office Products.
Description :
Assisted the Center Director with the day to day operations of the facility.
Scheduled and supervised the Membership Service Staff.
Prepared and trained all membership service staff.
Prepared and lead monthly staff meetings.
Reviewed, analyzed, and prepared weekly membership reports.
Coordinated and scheduled usage of the facility to include High School sports, Youth Sports, Rentals, etc.
Processed memberships, Conducted facility tours, etc.
Experience
5-7 Years
Level
Junior
Education
Bachelors in Science
Membership Services Coordinator Resume
Objective : A supportive and enthusiastic team player who is committed to the wellbeing and promotion of students. Looking for an opportunity to make a genuine difference in an ambitious and progressive school.
Skills : Proficient In Microsoft Office Suite, ADP E-Z Labor, Advanced Internet Search, Knowledge Of Spanish, Working Knowledge Of Naviance, Powerschool, CollegeBoard.
Description :
Provided program information.
Registered members for annual and seasonal programs.
Responded to inquiries regarding programs offered.
Assisted with transitioning of daily buses and assist with daily van pick up as necessary.
Directed members to program areas as needed.
Maintained front lobby security as required, and verify that members scan in and out.
Adhered to safety criteria by maintaining orderliness in the reception area Assisting with emergency action plan as required.
Experience
2-5 Years
Level
Executive
Education
Masters of Science
Membership Services Coordinator Resume
Headline : Responsible for Communicating and modeling the club values of respect, responsibility, and integrity, Providing ongoing guidance and mentoring to members when appropriate.
Skills : Organizational SKills, Leadership, Communication Skills.
Description :
Acted as the primary point of contact for all membership and benefit program questions and concerns.
Processed, batched, and reconciled daily weekly, and monthly payments.
Planned and attended Leadership Summits for local and national chapters.
Compiled meeting minutes and prepared memos for distribution.
Supported event-planning efforts at tradeshows (e.g., set-up/breakdown, vendor communications, registration).
Managed database of over 4,000 members and 7,000 prospective members.
Developed and assisted with the implementation of numerous marketing strategies.
Experience
5-7 Years
Level
Executive
Education
B.S. In Business Management
Membership Services Coordinator Resume
Summary : Dependable Membership Services Coordinator with more than 15 years of experience in a variety of high-volume, consumer-oriented environments. Include communication, research, and planning, marketing, and promotions as well as human relations. Additional capabilities include organization, time management, and decision-making. A quick learner, able to work independently with minimal instruction. Fluent in English and Spanish.
Skills : Microsoft Office, 85 WPM, Multitasking.
Description :
Provided membership customer service and maintains good member relations by answering telephone inquiries and/or assisting members in person on an individual basis promptly responding to resolve member issues or complaints.
Evaluated and processed membership applications, explain services and benefits to new members, and briefs members on association rules and regulations.
Managed all Multiple Listing Services (MLS), Daily Activity Reports, and Service Center Budget Reports.
Prepared weekly Membership Statistics and Membership Transfer Reports.
Processed standard payments and Installment Plan payments.
Updated and maintained member status changes regarding reinstatements, inactive, drops, address changes, office changes, and inter-board changes for Brokers and Realtors.
Prepared daily batch of receipts and processes key refunds for the Accounting department.
Experience
10+ Years
Level
Senior
Education
Bachelor Of Arts In Economics
Membership Services Coordinator Resume
Objective : Highly qualified Membership Services Coordinator with experience in the industry. Enjoy creative problem solving and getting exposure to multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : JIRA, Confluence, HeidiSQL, Microsoft Office, Agile PLM, Automation Via Batch Files, MS Project.
Description :
Maintained a large filing system of all members of the association as well as educational material for the Association.
Automated office systems, Microsoft software programs, spreadsheets, mail merges, and bulk mailings.
Acquire membership forms & brochures for distribution; store supplies and various office forms.
Maintained the membership directory published quarterly.
Assisted with new membership orientation on a quarterly basis; attended the quarterly NC HBA meetings located in Raleigh as well in various counties around the state to represent the Johnston County Homebuilders Association.
Worked closely with the local yearly Parade of Homes related to advertising and media coverage.
Responsible for maintaining the club's website, email blast, editor of the monthly newsletter, provide concierge services to members and guests.
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