A Membership Services Representative provides services and support to the clients of a member-based organization such as insurance agencies or banks. The job description entails responding to requests and complaints, making sales, processing orders, and providing information about the company and its services. While actual duties vary from company to company, the following are certain core duties seen on the Membership Services Representative Resume – investigating and resolving complaints and concerns, providing ongoing education and information to members; processing transactions; cross-selling products; and balancing a cash drawer.
Patience and friendly disposition are some crucial skills needed for this role. Besides employers also look for the following qualifications while hiring for this role – composed and the ability to work well under pressure; prior sales expertise; active listening skills; basic arithmetic skills; and familiarity with savings and checking accounts, products, and services. Even though a degree is not a mandatory requirement, possessing one will be useful.
Summary : An eager, ambitious team player who aggressively seeks to finish tasks in a timely manner, and a quick learner who can make sound decisions based on guidelines and workflows as given without any additional instruction.
Skills : Microsoft Office Suite, Adobe: InDesign.
Description :
Verified enrollment status, makes changes to records, researches, and resolves enrollment system rejections; addresses a variety of enrollment questions and/or concerns received by phone or mail.
Responsible for billing and delinquency processes for assigned groups.
Ensured the accuracy and timeliness of the membership and billing function.
Responded to inquiries concerning enrollment processes.
Maintained enrollment database.
Determined eligibility and applied contract language for each case assigned.
Performed an error output resolution for electronic eligibility and processes error discrepancy list.
Experience
10+ Years
Level
Senior
Education
BA
Membership Services Representative Resume
Summary : Seeking to obtain a position where one can utilize knowledge and experience as a Membership Services Representative to enhance my professional development.
Corresponded with members via phone and email regarding membership, subscriptions, and general inquiries.
Reviewed and maintained the accuracy of daily new member reports.
Processed an average of 50 new Society of Physics (SPS) members weekly.
Processed and verified new member applications received through annual meetings.
Generated and prepared new member lists and cards for weekly mailing utilizing Esperant software.
Sorted incoming renewal invoice payments for processing in the Accounting department.
Validated and post-credit card and check payments to member accounts.
Investigated payment discrepancies and submit refund requests as required.
Attended the annual APS March meeting.
Experience
10+ Years
Level
Senior
Education
BS
Membership Services Representative Resume
Summary : An experienced Membership Services Representative is now looking to acquire a position that enables to utilize outstanding, administrative and communication skills.
Skills : Microsoft, Mac OS X, Bilingual Spanish.
Description :
Handled billing and accounting inquiries.
Greeted and checked guests in as they arrived.
Answered calls and routes them to the appropriate extension.
Approved and rejected commission sales for membership advisors.
Processed all membership cancellations, renewals, personal and medical leaves.
Assisted membership advisors with enrolling new members.
Enrolled new members in order to meet the monthly and annual goals.
Upsold personal training, spa, and childcare packages.
Experience
7-10 Years
Level
Management
Education
AAS In Business Administration
Membership Services Representative Resume
Summary : Extensive experience in customer service, day to day administration supervision, and operations management. Major strengths in problem-solving, heavy customer service interaction, team building, loan closing and funding, and personnel morale.
Skills : Administration, Marketing, Customer Service, MS Office, Word, Excell.
Description :
Fielded incoming calls from members, providers, and prospects providing requested information to the caller.
Worked in numerous queues including Medicare, Claims, Deductible, Main, KP.ORG, and more.
Worked with various computer systems including CHATS, Tapestry, Health Connect, Diamond, and Foundations to research health plans.
Specialized in deductible billing and providing information about accumulations, cost estimates, and Hospital as well as Professional billing accounts.
Exercised ability to multi-task by researching issues in different systems and provide solutions in a professional and timely manner.
Excelled while working in a high-pressure fast-paced environment taking an average of 40-50 calls per day.
Responsible for direct and timely communication.
Experience
10+ Years
Level
Senior
Education
BA in History
Membership Services Representative Resume
Objective : Seeking to obtain a position in a clinical setting where one can make strong contributions by utilizing and expanding upon related education, skills, experiences, and capabilities.
Skills : Microsoft Word, Customer Service, Leadership.
Description :
Facilitated the caller's experience with the company and advance their understanding of product offerings.
Performed research and resolve a variety of member transactions.
Provided technical, procedural, and operational guidance on client service issues.
Provided clear and concise communication of product information, policies, and procedures by using a variety of computer and telecommunications technologies/software/systems.
Monitored the status of requested/assigned work, prepare customized correspondence as necessary, and make outbound calls as requested.
Facilitated call escalation for clients whose requests are not being met within established service timeframes.
Practiced de-escalation techniques to enhance the overall member experience.
Reviewed provider claims & share status accordingly.
Experience
2-5 Years
Level
Junior
Education
BA in English
Membership Services Representative Resume
Summary : The goal is to implement within a company that can offer an opportunity to grow, to be able to offer sustenance to an already existing reputable reputation. To expand knowledge in Human Resources as well as general management would be a rewarding career.
Provided members with accurate information regarding membership policies and procedures.
Handled member inquiries, performed outreach, and facilitated issue resolution.
Efficiently processed all relevant information for the acceptance of member applications.
Verified deactivation of membership of appropriate persons according to established policies.
Accurately edited, posted, and administered payroll deduction lists of dues payments.
Managed finances, including payroll receipts, refunds, and accounts receivable.
Maintained precise ledgers and reports of delinquency accounts.
Created and updated database files, such as seniority lists, rosters, new hires, and terminations.
Liaised with collective bargaining unit representatives and staff.
Experience
10+ Years
Level
Senior
Education
BS
Membership Services Representative Resume
Summary : Self-motivated customer service leader, focused with impeccable attention to detail seeks a quality position with an organization where internal audit skills, organizational skills, and quality interactions with internal and external customers will complement that organization's missions and goals.
Skills : Data Entry, Social Media Marketing, Microsoft Office Suite, Access, Sap, Management, Consulting, CRM Database, Raiser's Edge.
Description :
Cashiered and refunded products from customers Support sales reps in opening new accounts and upgrading existing service.
Quickly and effectively solve customer challenges.
Maintained quality control/satisfaction records, constantly seeking new ways to improve customer service.
Increased executive percentage goals. Provided feedback and suggestions for better customer service.
Aided development in new designs in the bakery department.
Excellent working knowledge using both Microsoft and Mac systems, and Microsoft Word.
Ability to train, motivates, and supervises customer service employees.
Experience
10+ Years
Level
Senior
Education
Intelligence Analysis
Membership Services Representative Resume
Headline : A self-starter with the ability to multi-task and build strong client relationships. Strong problem solving, leadership, and decision-making skills. Seeking to innovate professional growth by achieving the highest quality of customer service experience. Also, to utilize exceptional skills that will contribute to positive company growth.
Skills : MS Word, Excellent Customer Service, Excel, MS Office, Computer, Problem Solving.
Description :
Sale and processed memberships of different types and levels.
Processed and took payments through the CSI program.
Tend to customer's needs and questions.
Identified customer needs and presenting appropriate company product and service offerings.
Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.
Tracked record of assisting in the design and implementation of reporting procedures that reduce labor costs and improve customer satisfaction ratings.
Secured numerous company achievement awards for the delivery of exceptional customer service.
Experience
5-7 Years
Level
Executive
Education
BA in Communication
Membership Services Representative Resume
Objective : Membership services representative who is highly energetic, outgoing, and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service.
Skills : Problem Solving & Research, Excellent Oral and Written Communication.
Description :
Coordinated and supervised Welcome Center activities.
Ensured compliance with membership policies and procedures.
Answered inquiries and provides information on YMCA membership and programs.
Provided prompt and courteous service to current and prospective members and guests.
Responded to and resolves members' concerns.
Enrolled new members and processes membership applications.
Registered members and participants in classes and programs.
Conducted tours of the facility and sells memberships.
Experience
2-5 Years
Level
Junior
Education
BS
Membership Services Representative Resume
Summary : Dynamic and top-performing Membership Services Representative with experience in sales and marketing, public relations, staff management, targeted media placement with high-caliber clients. To develop strategic corporate, media, and PR communications.
Skills : Microsoft Word, Microsoft Excel, Raiser's Edge, Data Entry.
Description :
Recruited potential musicians.
Developed, marketed, and managed all phases of membership acquisition and renewal.
Managed and scheduled rehearsal time for members of the musician's union.
Answered telephones give information to callers, take messages or transfer calls to appropriate individuals.
Reviewed work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
Maintained the company's website, adding and reviewing the content on a regular basis.
Contacted and scheduled meetings with identified potential members, to aid in qualifying those with greater interest and capacity for deeper involvement.
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