A Mortgage Collector is responsible for managing the mortgage payment activities. The most common duties associated with the post are listed on the Mortgage Collector Resume as – identifying the debtor’s abilities to repay the mortgage, auditing loan documents, adhering to company procedures and consumer’s privacy regulations; and performing clerical tasks. The job description also includes contacting customers and negotiating payment arrangements, following the Fair Debt Collections Practices Act (FDCPA) and company policies; notifying debtors of fees, determining the repayment status of the debtor, and documenting all incoming and outgoing collection efforts.
Job assets commonly seen on resumes include – knowledge of mortgage regulations, policies and rules; tact and diplomacy, confidentiality, computer literacy; customer service skills, and a good understanding of policies pertaining to mortgage finance. Most of these collectors hold a degree in finance or accounting disciplines.
Objective : Dedicated professional with two years of experience in mortgage collection and customer service. Proven ability to negotiate payment arrangements and maintain compliance with regulations. Committed to fostering positive relationships with clients and ensuring timely resolution of accounts. Seeking to leverage skills in a dynamic environment to support financial recovery and customer satisfaction.
Skills : Expertise In Mortgage Collection, Attention To Detail, Communication Skills, Negotiation Skills
Description :
Manage and collect overdue mortgage payments from clients via phone and email.
Ensured compliance with Fair Debt Collection Practices Act (FDCPA) and consumer privacy laws.
Maintained accurate records of customer interactions and payment agreements to streamline collection processes.
Utilized conflict resolution skills to address customer concerns effectively.
Collaborated with internal departments to facilitate account resolution.
Analyzed account statuses to recommend customized payment plans.
Trained new staff on compliance regulations and customer service techniques.
Experience
0-2 Years
Level
Entry Level
Education
BBA
Senior Mortgage Collector Resume
Headline : Accomplished Senior Mortgage Collector with 7 years of expertise in managing delinquent accounts and negotiating payment solutions. Demonstrated success in adhering to compliance standards while enhancing customer relationships. Eager to apply strategic collection techniques and analytical skills to drive financial recovery and ensure client satisfaction.
Managed mortgage collections, focusing on home retention and modification options to prevent foreclosure.
Evaluated financial situations to determine suitable workout remedies for delinquent accounts.
Conducted inbound and outbound calls to negotiate repayment plans and gather financial information.
Assisted customers in processing mortgage payments and exploring home modification options.
Oversaw a debt collections portfolio valued at $22.5 million, ensuring compliance with regulations.
Documented all collection efforts in accordance with company standards and FDCPA guidelines.
Provided exceptional customer service, addressing inquiries and concerns related to mortgage accounts.
Experience
5-7 Years
Level
Senior
Education
B.S. Finance
Mortgage Collector Resume
Objective : Motivated mortgage collector with two years of experience in managing delinquent accounts and facilitating payment arrangements. Skilled in maintaining compliance and fostering strong client relationships. Eager to contribute to a team-oriented environment focused on financial recovery and enhancing customer satisfaction.
Monitor accounts for delinquency and initiate collection procedures.
Collaborate with legal teams for foreclosure processes when necessary.
Managed inbound and outbound mortgage collection calls effectively.
Consistently met monthly goals, achieving a 100% quality assurance score.
Educate borrowers on mortgage terms and payment options available.
Utilize collection software to track payment statuses and borrower interactions.
Utilized skip tracing tools to locate borrowers with outdated contact information.
Experience
0-2 Years
Level
Junior
Education
AAS
Mortgage Collector Assistant Resume
Objective : Dynamic Mortgage Collector Assistant with 5 years of experience in managing delinquent accounts and facilitating effective payment solutions. Expertise in compliance, client interaction, and financial recovery strategies. Passionate about optimizing customer relationships and driving timely resolutions to enhance overall satisfaction.
Skills : Data Analysis Software, Customer Relationship Management (crm), Data Entry, Financial Analysis, Debt Collection, Problem Solving
Description :
Assisted clients experiencing difficulties with mortgage payments by providing tailored solutions and guidance.
Updated financial records during calls to assess budget issues and reasons for payment defaults.
Explained Loan Modification options and other alternatives to clients, enhancing their understanding of available resources.
Verified personal information to ensure client privacy and compliance with company policies.
Collected payments on delinquent mortgage accounts, effectively managing properties over 59 days past due.
Conducted over 100 calls daily to maintain current account statuses and provide necessary updates.
Reviewed accounts for potential foreclosure, advising clients on next steps and options.
Experience
2-5 Years
Level
Executive
Education
ASBA
Mortgage Collector Resume
Objective : With two years of dedicated experience in mortgage collections, I excel in negotiating payment solutions and ensuring compliance with industry regulations. My focus on building strong client relationships drives timely resolutions and financial recovery. I am eager to apply my skills in a challenging role that enhances customer satisfaction and supports organizational goals.
Skills : Debt Recovery Specialist, Payment Processing, Record Keeping, Team Collaboration, Adaptability, Stress Management
Description :
Investigated payment disputes and coordinated with customers to resolve issues promptly.
Processed payment authorizations efficiently through phone interactions.
Maintained accurate records and effectively managed customer disputes.
Utilized skip tracing techniques to locate accounts as per company protocols.
Employed auto-dialing systems to maximize outreach on delinquent accounts.
Consistently met or exceeded monthly collection targets and performance metrics.
Developed and maintained positive relationships with clients to encourage timely payments.
Experience
0-2 Years
Level
Entry Level
Education
B.S. in BA
Junior Mortgage Collector Resume
Objective : Enthusiastic Junior Mortgage Collector with 5 years of experience in managing delinquent accounts and negotiating payment plans. Adept at analyzing customers' financial situations to provide tailored solutions while ensuring compliance with regulations. Committed to enhancing customer satisfaction through effective communication and timely resolution of issues.
Acted as the primary point of contact for customers, facilitating communication between clients and internal departments.
Analyzed clients' financial situations to develop personalized repayment plans and options.
Processed payments and established repayment plans to assist clients in avoiding foreclosure.
Advised clients on submitting workout packages when necessary to find suitable solutions.
Negotiated mortgage payment arrangements to minimize delinquencies and prevent foreclosures.
Maintained detailed records of client interactions and payment agreements to ensure compliance.
Educated clients on their mortgage options, fostering understanding and promoting timely payments.
Experience
2-5 Years
Level
Junior
Education
B.S. Finance
Mortgage Collector Resume
Headline : Seasoned Mortgage Collector with 7 years of experience in managing delinquent accounts and implementing effective recovery strategies. Adept at negotiating payment plans while adhering to compliance regulations. Passionate about building rapport with clients to facilitate timely resolutions and enhance overall satisfaction.
Skills : Data Management And Analysis, Documentation And Reporting, Financial Analysis And Reporting, Time Management, Account Management, Analytical Thinking
Description :
Facilitated payment negotiations with borrowers to minimize foreclosures and support financial stability.
Established trust-based relationships with clients, guiding them through their financial obligations.
Developed customized solutions for borrowers facing challenges with sub-prime loans.
Executed strategies to keep clients in their homes, effectively reducing foreclosure rates.
Monitored account statuses and provided timely updates to clients regarding payment options.
Analyzed financial situations to recommend appropriate payment arrangements.
Ensured compliance with all relevant regulations and company policies in all interactions.
Experience
5-7 Years
Level
Management
Education
B.S. Finance
Associate Mortgage Collector Resume
Objective : Results-oriented Associate Mortgage Collector with 5 years of experience in managing delinquent accounts and developing effective payment strategies. Skilled in maintaining compliance and fostering strong client relationships. Dedicated to optimizing financial recovery processes while ensuring customer satisfaction and timely resolutions.
Contacted debtors to discuss account statuses and overdue fees, facilitating timely payments.
Assessed financial situations to create tailored payment solutions for clients.
Executed skip tracing to locate clients with outdated contact information.
Documented all collection efforts in compliance with industry regulations and company standards.
Referred clients to Loss Mitigation for further financial options and support.
Assisted clients in avoiding foreclosure through effective resolution strategies.
Helped homeowners bring past due mortgages current by exploring resolution options.
Experience
2-5 Years
Level
Executive
Education
B.S. Finance
Mortgage Collector Resume
Headline : Skilled Mortgage Collector with 7 years of experience in optimizing collections processes and negotiating repayment plans. Proven track record of enhancing customer satisfaction while ensuring compliance with industry regulations. Passionate about leveraging analytical skills to drive financial recovery and foster positive client relationships.
Skills : Debt Recovery, Data Analysis And Reporting, Customer Service, Conflict Resolution, Active Listening, Empathy
Description :
Consistently collected nearly 100% of monthly mortgage payments through effective communication and negotiation.
Developed and implemented tailored payment plans, including forbearance options, to assist clients in overcoming delinquency.
Conducted thorough account assessments for loss mitigation strategies, including short sales and loan modifications.
Delivered exceptional service to homeowners by providing customized solutions for overdue accounts.
Facilitated consumer credit counseling to assist clients in improving their credit scores.
Performed detailed financial analyses to recommend loan restructuring options, enhancing repayment success.
Reviewed closed loan packages for compliance with federal and state regulations, ensuring adherence to underwriting criteria.
Experience
5-7 Years
Level
Management
Education
B.S. Finance
Mortgage Collector Resume
Objective : Proficient in mortgage collection with two years of hands-on experience in managing overdue accounts and facilitating payment solutions. I excel in compliance adherence and building rapport with clients to ensure timely resolution of financial matters. Eager to contribute to a results-driven team focused on enhancing customer satisfaction and optimizing collection strategies.
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