A Mortgage Operations Manager is hired to develop a team for servicing commercial agencies and managing loan participation. A well-drafted Mortgage Operations Manager Resume mentions the following duties and responsibilities – developing plans and preparing goals and ensuring adherence to meet all service goals; coordinating with key stakeholders for loan servicing organization, designing and executing projects to be delivered as per requirements, ensuring compliance to all regulations and key controls, and evaluating performance. Part of the job description also includes the following – preparing monthly and quarterly reports for the loan committee; hiring and training new staff in loan operations.
Summary of skills and qualifications that can highlight a resume is – huge experience in managing large and complex commercial loan portfolios, deep knowledge of commercial credit documentation, wide knowledge of loan and business operations, the ability to supervise the effective working of staff, and the ability to make accurate judgment-based decisions. Employers require a degree in economics or finance or a similar field.
Headline : Extensive experience in the banking industry with specialties in residential mortgages and operations management. Especially effective at managing high volume loan processes operations. Strong skills in leadership, staff management and bilingual communications. Background also includes quality management, loan processing, TILA, Reg B, Reg D, Reg Z, Reg E, Fair Lending and HMDA compliance.
Skills : Management, Mentor, Top Team Lead month over month, Trainer.
Description :
Managed and directed the daily activities of the mortgage operations department.
Responsible for all lending functions, which include sales, Underwriting, funding, processing, and closing.
Responsible for the productivity and budgetary performance of the operations department.
Ensured efficient delivery of products and services to clients.
Developed and implemented policies and procedures Ensure the effective planning, development and implementation of Branch Mortgage Operations.
Coordinated and directed the development, implementation and achievement of the division's budget and operating plans.
Established performance requirements and develop targets for the Branch.
Experience
5-7 Years
Level
Executive
Education
Diploma
Mortgage Operations Manager Resume
Objective : Leverage my proven leadership talent and extensive management and systems experience for a rewarding and challenging opportunity in Management.
Skills : Ellie Mae Encompass Administrator, Bronto Administrator,.
Description :
Responsible for monitoring reviewing and curing all branch level & credit quality reports for the entire group reporting to this position Responsible for maintaining the loan package from the time of initial application through completion of the total loan package; to include monitoring of all activities (e.g. appraisal, credit report, & document preparation).
Maintained required funding volume & overall turn-times from application to funding in order to meet and exceed goals.
Continually reviewed methods of handling interaction with Loan Officers & recommended new processes/standards.
Ensured Service Level Agreements within the organization were held to a high standard.
Assisted in managing the day-to-day operating costs & provided the Branch Manager with operational direction & guidance.
Provided employee supervision on a daily basis for direct reports.
Responsible for all staff changes depending upon the needs of the department.
Experience
2-5 Years
Level
Executive
Education
BS In Art And Design
Mortgage Operations Manager Resume
Headline : Highly effective and organized Sales and Management professional, with an Excellent Understanding of Finance, Loans, Negotiating and Closing Sales, Delivering Sales Presentations, and Exceeding Sales Goals. MBA Degree.
Skills : Microsoft Office, Sales, Negotiating, Managing Others, Dealer Socket, MBA Degree.
Description :
Assigned to mentor and coach 25 junior-level mortgage consultants in various loan processing and client service activities.
Built and sustained relationships with appraisers, banks, and lenders to generate/retain business.
Educated clients on credit, mortgages, and various other aspects of the loan processing cycle.
Challenges included achieving and maintaining volume growth despite real estate market fluctuations and downturn.
Generated 20 new loan applications and 5 subsequent approvals, bringing in $45,000 in 1 month, by recommending, organizing, and managing participation in a local trade show (featured over 1,000 companies from various industries).
Represented the entire company over the course of the 3-day event.
Drove $50,000 monthly increase by securing business alliance with a home electrical generator company that sent Allied Capital customers interested in purchasing generators (average price of $10,000).
Experience
5-7 Years
Level
Executive
Education
Master Of Business Administration
Mortgage Operations Manager Resume
Objective : Risk Management BSA/AML Compliance TRID Detailed results-driven leader with proven ability to improve the efficiency of operations, team building, and streamline processes for day-to-day operations. Ability to identify potential breakdowns and implement operational changes to enhance productivity. Consistently maintained a respected record of accomplishment of developing internal controls, best practices, and ensuring adherence.
Skills : Management Customer Service Word Excel Blitz Docs E-3 Empower Mortgageware Idatix I-Scan Jack Henry Outlook.
Description :
Managed 6 to 20+ employees over the past 4 years.
Monitored the pipeline to ensure that loans are shipped prior to expiration and to ensure conditioned loans are worked and cleared in a timely manner.
Weekly called with staff to go over any repetitive conditions, address any issues staff may have noticed, discuss ideas or solutions that could help department.
Worked daily to clear suspense conditions.
Worked personally with investor reps to escalate issues when needed to resolve conditions placed on loans when suspense coordinators are unable to resolve on their own.
Assisted our systems department in creating audits to reduce errors on our end that would later cause conditions with investors which resulted in a reduction of conditions.
Created check list for Shipping and Final Docs Staff.
Experience
2-5 Years
Level
Junior
Education
Bachelors
Mortgage Operations Manager Resume
Summary : Results-focused leader specializing in driving operations growth, building solid teams, creating strategic initiatives, providing world -class customer services, and cultivating a strong company image. Team Leadership Train, Coach, Motivate Staff Ensuring Compliance Pipeline Management Resolving Business Problems Communication to All Levels Planning and Prioritizing Hitting Funding Goals Analyzing Operational Needs Turn Time Reduction Operations Management Capacity Planning.
Skills : Account Management, Claims Processing.
Description :
Recognized as an Exceeds Expectations for overall performance.
Managed a team of 10 processors and provide leadership and direction in order to ensure administrative and operational compliance.
Managed pipeline working with sales partners and with all departments at the PCSC.
Trained, coached, motivated, mentored and developed staff processors and senior processors that foster effective team functioning and efficient workflow.
Assisted in implementing customer touch point templates.
Successfully Managed 12 team member s on the appraisal and subordination team.
Worked with the Committee to streamline our Shipping and Suspense Departments.
Experience
10+ Years
Level
Senior
Education
BS In Business Administration
Mortgage Operations Manager Resume
Objective : Seeking a Mortgage Operations Manager position within the marketing/financial services industry focusing on operational management and process improvements in the Atlanta, GA area.
Skills : Training Skills, Documentation Skills.
Description :
Directed loan processing and centralized mortgage operations for a full-service community bank.
Oversaw complete loan mortgage process from origination, underwriting, and funding through regulatory compliance and closure.
Managed relations with investors, GSE's, and lending partners.
Tasked with establishing a new software and loan origination system.
Prepared HMDA quarterly and annual reports.
Ensured strict compliance to all regulatory and corporate policies and procedures.
Eliminated manual document drawing and opened loan program opportunities by selecting an external mortgage closing company; strategy enabled higher confidentiality and loan conformity.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Mortgage Operations Manager Resume
Headline : Mortgage Operations Manager with 5 years of management/supervisor experience and exceptional people skills. Versed in underwriting, processing, and closing.
Skills : Supervising Skills, Operational Skills.
Description :
Managed a team of 32 processors, 3 direct reports who processed mortgages for Purchase, Refinance conforming, nonconforming and government loans from origination to closing.
Maintained and monitored quality control.
Evaluated loan processes.
Managed workflow to ensure loans closed within the commitment periods in accordance to program guidelines and compliance Set daily and weekly goals for the team with respect to turn ratios, processing times, regulatory compliance, and delivery of loan quality.
Built team and was responsible for motivation, setting goals and career paths for all staff members and providing an environment for success.
Managed team members on site and within off site locations.
Worked closely with 3rd party vendors such as Escrow and Title companies, appraisers, etc.
Experience
5-7 Years
Level
Executive
Education
Bachelors
Mortgage Operations Manager Resume
Headline : As a Mortgage Operations Manager, responsible for managing a team that is responsible for fulfillment by ensuring all documents are reviewed for compliance before purchasing loans from lenders.
Skills : Multitasking, Team Work.
Description :
Managed and operated mortgage broker firm.
Prepared and filed all documentation required by Office of Banks and Real Estate for mortgage broker approval.
Managed and monitored state regulations and laws assuring appropriate lending requirements.
Managed all processing and sales personnel.
Developed and obtained all State and City licensing required by law as well as successfully obtained FHA Title II Lender Correspondent Authority.
Obtained VA approval.
Developed marketing plans in order to increase company's profitability.
Experience
5-7 Years
Level
Executive
Education
Business Administration
Mortgage Operations Manager Resume
Objective : Responsible for Establishing and administering policies and procedures to ensure compliance with various regulatory, investor, government, and corporate requirements.
Worked closely with Sales Management, Loan Originators and Senior Management.
Served as the workflow manager to ensure customer satisfaction in the mortgage department which served branch offices throughout the state of Oregon.
Helped to streamline our Post Purchase Department resulting in better quality of work performance, quicker turnover on loans selling to our investors, less penalties being assessed to the company, less loans going into Portfolio and less loans being suspended upon initial review by our investors.
Approved customers for home equity line of credit, resulting in 5 additional loans per month.
Mortgage Consultant Managed all aspects of the loan processing cycle, from prospecting and qualification to closing and follow-up.
Worked with the Branch Manager to recommend the hiring & termination of employees based upon established company policies & procedures.
Monitored performance regularly and provide coaching and developmental support.
Experience
2-5 Years
Level
Executive
Education
BA
Mortgage Operations Manager Resume
Headline : Acquired many skills in the home lending industry, specializing in different types of management and marketing. Excellent customer service and willingness to adapt quickly to change has proven to be very beneficial.
Skills : Multitasking, Collaborative Skills.
Description :
Managed operation staffing, supervision, scheduling, development, evaluation, and performance.
Managed process changes, enhancements and modifications to facilitate implementation of new or improved business processes.
Handled payroll for both personnel and business.
Ensured client satisfaction by dealing directly with lenders, processors and underwriters.
Collaborated in planning, design, development, testing and implementing new technology or enhancements to existing technology.
Supported all departments in order to support and meet production goals and objectives.
Provided a work environment that promotes positive energy, creativity and teamwork.
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