A Mortgage Service Specialist is hired to help clients concerning performance in various areas such as servicing, delivery, accuracy, document control, reporting, and lender compliance. A well-drafted Mortgage Service Specialist Resume mentions the following core duties and activities – supporting clients in adherence with established guidelines, and selling requirements, ensuring all loan servicing disclosures are completely error free; managing and supervising complicated reporting, remitting, and re-pricing, evaluating loan servicing data, research issues, executing quality control measures, conducting detailed root cause analysis of client issues; recommending feasible solutions to solve existing problems, and ensuring all procedures adhere with company policies and government regulations.
Those seeking this job role must be able to mention on the resume the following skills and abilities – knowledge of mortgage service software, the ability to stay current with the latest industry trends, the ability to explain in layman’s language, and strong knowledge of maintaining business relationships. Possessing a degree in business, accounting or finance is the best option to enter this profession.
Objective : Dedicated Mortgage Service Specialist with motivation to maintain customer satisfaction and contribute to company success. Retail sales clerk knew for exemplary customer service, team player mindset, and exceptional cash-handling accuracy. Highly enthusiastic customer service representative with 4+ years client interface experience Personable and responsible cashier with 3+ years of experience working in fast-paced environments.
Skills : Proficient in Microsoft, Excel, Access, PowerPoint-.
Description :
Presented One of the world's largest banking and financial services organizations serving some 48 million customers.
Mortgaged Service Specialist Single Point of Contact for approximately 300 accounts.
Assisted mortgagor(s) who possess a default mortgage loan or those seeking assistance to sustain their mortgage, by analyzing their financial outlook to determine appropriate loss mitigation treatment to avoid foreclosure.
Advised mortgagor(s) with their loan modification applications by instructing customers of documents needed for the process, and providing customers with application statuses.
Resolved any account issues that may adversely effect mortgagor(s) account, such as Misapplied Payments.
Liaisoned for Proactive Department during the short sale /or deed-in-lieu process.
Maintained quality rating between 95%-100% on a monthly basis.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
Mortgage Service Specialist Resume
Objective : Seeking to obtain a Mortgage Service Specialist position in an office where I can utilize my skills to benefit my employer along with the fulfillment of my personal goals with an opportunity of advancement.
Skills : General Office, Conflict Resolution, Organizational Leadership, Ability To Multi-Task, Project Management, Excellent Communication , Excellent Customer Service, Excellent Computer , Excellent Verbal And Written Communication , Excellent Interpersonal .
Description :
Prioritized, reviewed, and validated loan approval conditions.
Communicated with brokers, settlement agents, and outside vendors to obtain required documentation to satisfy loan conditions.
Reviewed and determined the acceptability of incoming information and documents.
Provided conditional loan approval commitments on a regular basis to the brokers.
Maintained a close and professional relationship with the customer and third parties to ensure a smooth transaction on a timely manner.
Cleared loan conditions as stipulated by company approved guidelines and procedures.
Organized closings with broker and closing agent.
Experience
2-5 Years
Level
Junior
Education
BA In Finance
Mortgage Service Specialist Resume
Objective : Self motivated, detailed oriented, customer friendly individual who wants to grow with the company. Synopsis of Achievements Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills. Promptly answered telephone calls to reflect professional corporate image.
Skills : Management, Customer Service, Customer Relations, Customer Service Representative, Microsoft Word, Microsoft Excel, Typing, Training & Development, Team Building, Team Leadership.
Description :
Serviced mortgages for a $2Basset non-profit organization.
Answered all calls, emails, and questions from 74K members and supported over 400 colleagues at 22 different branch locations.
Wrote a complete training manual and trained a colleague to perform a mortgage service job.
Loan-boarded mortgages using FICS Mortgage Service Program within 5 days of receiving documents, contacting members for payment arrangements, and increasing receipt of timely payments.
Recorded satisfactions with Register of Deeds, using E-Simplifile within 30 days of payoff for compliance.
Reconciled general ledger accounts, eliminating errors for the accounting department.
Closed month-end reporting for the accounting team, handling construction draws so title companies could disburse funds to clients, funding loans to close sales and increasing business.
Experience
2-5 Years
Level
Executive
Education
Bachelor Of Arts
Mortgage Service Specialist Resume
Headline : Seeking a Mortgage Service Specialist position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Skills : Microsoft Office, Administrative, Customer Service Experience, Data Entry, Collections, Accounts Receivable, Accounts Payable.
Description :
Answered questions pertaining to all areas of loan servicing including payment research, taxes, insurance, loan modifications, loan assumptions, payoffs, and credit reporting.
Performed functions related to mortgage loans complying with established timelines, standard process flow, regulations, and procedures.
Reviewed title requirements, exceptions, and other information acquired for accuracy, completeness, and conformance.
Established file, evaluated loan system documentation, and log data into loan system.
Provided accurate information to complete required checklists/worksheets.
Provided assistance in review and maintaining the Policies and Procedures Manual.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Mortgage Service Specialist Resume
Headline : Proficient in Microsoft Office Consumer Collections of SPOC Certified FDCPA Certified Inbound and outbound call center Dispatch experience Experience with Logistics documents (bill of ladings, customs invoices, load tenders, and carrier rate confirmations).
Handled calls in a fast-paced work environment of roughly 100 calls per hour.
Underwrote loan applications Processed credit reports for loan application Processed foreclosure documents and payments Processed 100+ loans Helped minimize debt risk and maximize income by determining the risk involved in authorizing loans or credit lines.
Prepared and coordinated required documentation.
Maintained compliance with FDCPA policy Provided support to Mortgage Service Specialist Primaries Acquired and entered customer financial information efficiently and effectively.
Negotiated Payment schedule payments.
Established treatment programs for customers in need of assistance.
Gathered, analyzed, and verified documents from borrowers as they are received.
Experience
5-7 Years
Level
Executive
Education
B.S In Marketing
Mortgage Service Specialist Resume
Headline : Team Leadership Business Ethics Microsoft Desktop Operating System Quality Standards Project Management Supervision of Employees Team Collaboration Customer Service Entrepreneurial Spirit Problem Solving/Resolution Law Rules Enforcement Multi-Task Management PC Proficient Account Development Key Networking Skills.
Skills : Customer Service & Relations.
Description :
Charged with taking inbound calls for Wells Fargo Mortgage.
Eventually hired me permanently at Wells Fargo.
Worked in the bilingual division (Spanish) taking payments, cross-selling bank accounts to our mortgage customers, and cross-sold various other products on every call.
In charged of paying their delinquent and current tax bills, paying their mortgage insurance bills.
Corrected any errors to their taxes and Insurance by being assigned cases every week.
Performed tasks at hand, and very much capable to multitask when it comes to service, and providing an exceptional experience at the same time.
Assisted walk-in customers.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Mortgage Service Specialist Resume
Summary : Hardworking, organized, Mortgage Service Specialist professional with a proven background delivering sensible business technology solutions on time and under budget while working as a team member or team leader.
Skills : Microsoft Office, Organizational Skills.
Description :
Transformed challenging customers into loyal, happy clients by leveraging strengths in premium service delivery.
Finding win-win resolutions by using programs provided by the mortgage department.
Foreclosures, Short Sales, and Refinancing strategies used daily to meet the best alternative for my clients.
Received exemplary and exceeded expectations rating on all performance reviews.
Cited for excellence in interpersonal communications, teamwork, customer service, flexibility, and reliability.
Demonstrated ability to interact with customers from diverse cultures and backgrounds.
Accepted payments by phone.
Experience
10+ Years
Level
Senior
Education
Bachelor's In Nursing
Mortgage Service Specialist Resume
Headline : Mortgage Service Specialist with cross-functional leadership acumen in customer service, default prevention, loss mitigation, foreclosure review, and mortgage service specialist. Management and experience on loan delinquencies, loss mitigation reviews as well as strong analytical skills in trends of default occurrence. Collection and provide a strong quantitative business background derived from expertise in data management, risk assessment, and mortgage analysis.
Skills : Proficient In Office Suite, Planning Skills.
Description :
Reviewed the entire loan from front to back to make sure all the documentation is recorded and imaged in the portal.
Documented are required or not image, hold the loan request for the information, and set up a follow-up date for the loan to be reviewed.
Reviewed delinquent loans to determine if they can be moved forward into the foreclosure process.
Verified each loan had gone through the proper steps as per HUD guidelines to ensure accuracy and reasons that could prevent the loan to the next step.
Collected and Aged inventory review Collect payment from homeowner through inbound and outbound phone calls.
Assisted homeowner to set up payment plans and if possible run homeowners' information to qualify them into a workout plan to help them with the mortgage payments. Review loans to see if they have pending payments.
Completed outbound calls to homeowners to update financials, answered questions pertaining to their mortgages, and provided customer follow-up.
Experience
5-7 Years
Level
Executive
Education
High School Diploma
Mortgage Service Specialist Resume
Headline : Mortgage Service Specialist is responsible for leading the sales process and generating leads. This includes taking lead qualification, generating qualified leads and closing mortgages. The Mortgage Service Specialist also coordinates with the mortgage brokers, lenders, and other mortgage service providers to ensure that all parties are working in alignment towards achieving their business goals.
Skills : Microsoft Office, Computer Skills, Type 70 wpm.
Description :
Handled calls in a fast-paced work environment.
Analyzed customer financial data.
Prepared and coordinated required documentation.
Maintained compliance with FDCPA policy Provide support to Mortgage Service Specialist Primaries Acquire and enter customer financial information efficiently and effectively.
Negotiated Payment schedule payments.
Established treatment programs for customers in need of assistance.
Proactively provided customers with solutions to payment and/or tax & insurance issues.
Experience
5-7 Years
Level
Executive
Education
B.S In Marketing
Mortgage Service Specialist Resume
Objective : Mortgage professional seeking to obtain a challenging position with a progressive organization allowing me to utilize my banking and mortgage industry experience, along with my customer service skills while also allowing me the opportunity to grow and advance within the organization as well.
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