A Mutuel Clerk is responsible for selling, checking, and cash mutual tickets at the race track. The job duties carried out on daily basis are listed on the Mutuel Clerk Resume as – reading the entry numbers of specific entries in the designated races, depressing the corresponding numbered key of the ticket dispensing machine to eject the ticket requested by the patrons, accepting money and making changes, summoning security personnel to apprehend persons attempting to cash fraudulent tickets, and taking responsibility for making up any cash outages.
The nature of the work demands the following skills and abilities – the ability to identify complex problems and review related information, the ability to manage own time and time of others; knowledge of laws, legal codes, and court procedures, precedents, and government regulations, and accuracy. Formal education beyond a high school diploma is not needed.
Summary : As An Mutuel Clerk, responsible for the collections and accounting of race track wagers. The position requires high attention to detail, accuracy, and efficiency in order to ensure that all wagers are accounted for. Also responsible for the collection of monies from the house and from players who do not win.
Took customer signatures for payoffs on IRS tickets.
Issued winnings.
Maintained cash in coin drawers.
Counted and recorded money in drawers.
Made change for customers.
Watched for rule-breaking, cheating, and security problems.
Experience
10+ Years
Level
Senior
Education
GED
Mutuel Clerk Resume
Summary : Have years of experience in Mutuel Clerk including positions as a Pari-Mutuel Clerk (teller), an Independent Contractor/Delivery Driver and as a call center representative for General Dynamics, Xerox and Credit Solutions. In the past, I have been a Computer Operations Analyst and a Desk Auditor for the Ketucky Revenue Cabinet. Bachelor of Science Degree in Accounting is from the University of Kentucky and a High School Diploma from Tates Creek High School.
Consistently demonstrated superior customer serviceskills to external and internal guests by displaying Spotlight on Successbehaviors and FOCUS skills.
Maintained upbeat, positive attitude, friendly andhelpful demeanor, positive energy and enthusiasm from one interaction to thenext.
Utilized smiles and frequent eyecontact and friendly tone of voice to project warmth and friendliness.
Created an atmosphere of luck and celebratescustomer wins.
Anticipated needs of the guest and provides fast, flawless service.
Executed all service programs to assure prioritization of service to very bestguests.
Checked for satisfaction andproperly uses the Service Recovery process to resolve problems when theyexist.
Experience
10+ Years
Level
Senior
Education
GED
Mutuel Clerk Resume
Headline : Mutuel Clerk is responsible for the collections and accounting of race track wagers. The position requires high attention to detail, accuracy, and efficiency in order to ensure that all wagers are accounted for. Also responsible for the collection of monies from the house and from players who do not win.
Adapted at handling large sums of money, and balancing a cash drawer on a daily basis.
Promoted Total Rewards programsand Total Rewards registration and membership.
Provided a warm farewell andthanks guests for visiting.
Promoted Harrahs and always projects Harrahs in a positive light to guests.
Cashed and sold bet tickets tothe public.
Processed customer requests for credit card cash advances andpersonal check cashing using network-wide computer system.
Rapidly andaccurately disbursed approved funds to customers.
Experience
5-7 Years
Level
Executive
Education
MS
Mutuel Clerk Resume
Objective : Responsible for Writing, verifying, and making payments on tickets for the race and sports wagers in accordance with department policy and procedures and ensure compliance to applicable jurisdictional gaming statutes and regulations.
Skills : Microsoft, Clerical Skills.
Description :
Sold, checked and cashed mutuel tickets at a racetrack.
Read the entry numbers of specific entries in designated races.
Depressed the corresponding numbered keys of the Amtote that automatically ejects tickets requested by patrons.
Accepted money and made change.
Requisitioned additional cash as required.
Responsible for any cash outages.
Acted as a role model within and outside the gaming and racing facility.
Experience
2-5 Years
Level
Junior
Education
BS In General Studies
Mutuel Clerk Resume
Headline : Highly enthusiastic Mutuel Clerk professional with 8 years client interface experience. Dedicated and motivated to maintain customer satisfaction and contribute to company success.
Skills : Typing, Computer, Filing, Great.
Description :
Sold tickets and other items to customers.
Received payments by cash or voucher.
Answered customer questions and provide information on procedures and policies.
Counted large amounts of money in cash draws at the beginning of shifts to ensure the amounts are correct and that there is adequate change.
Sorted, counted and wrapped currency and coins.
Compiled and maintained non-monetary reports and records.
Handled punching the tickets for those who are betting/gambling.
Experience
5-7 Years
Level
Executive
Education
BS In General Studies
Mutuel Clerk Resume
Headline : Mutuel Clerk professional with strong organizational and analytical skills Excellent written and verbal communication skills Proficient in Microsoft Office and web-based applications.
Worked the live meets every January-April and the first two simulcast seasons as well.
Explained bets, took them, cashed , handled large amounts of money, did draws and returns, balanced.
Worked on the main line most frequently during most of my employment which was the largest, busiest line.
Received two High Five awards which were from Oaklawn appointed secret shoppers which were for doing everything right on their checklist.
Handled large quantities of money at one time and never make mistakes when counting and returning the money.
Maintained a positive and respectful attitude toward customers and co-workers.
Consistently reported to work on time prepared to perform duties of position.
Experience
5-7 Years
Level
Executive
Education
Associate Of Arts
Mutuel Clerk Resume
Summary : Highly qualified Mutuel Clerk with experience in the industry. Enjoy creative problem solving and getting exposure on multiple projects, and I would excel in the collaborative environment on which your company prides itself.
Skills : Phlebotomy, Clerical Skills.
Description :
Responsible for handling large amounts of money, accepting money for purchases and counting back correct change, and dealing with people in all moods.
Able to handle very large amounts of money (sometimes thousands of dollars at a time) and being accurate in my money box with no money lost or gained at the end of each day.
Used Math and social skills working with a large group of people (other mutuel clerks), as well as working with the public on a minute-to-minute basis (sometimes very fast paced).
Collected bets in the form of cash or chips, verifying and recording amounts.
Answered questions about game rules and casino policies.
Computed and verified amounts won and lost, then pay out winnings or refer patrons to workers such as gaming cashiers so that winnings can be collected.
Collected cards or tickets from players.
Experience
10+ Years
Level
Senior
Education
Diploma
Mutuel Clerk Resume
Headline : As a Mutual Clerk, responsible for Educating guests on how to wager on all racing and sporting events, Notifying the supervisor of any suspicious activity.
Handled large sums of money, and I have to balance my cash drawer on a daily basis.
Performed a large amount of customer service.
Filled in as line supervisor.
Worked in a very fast-paced environment.
Used Excel in all areas of customer service, problem-solving, and meeting customer needs by assessing the problem, and providing solutions.
Provided good public relations in the form of friendly, courteous, responsive, and accurate assistance during all customer service transactions.
Experience
5-7 Years
Level
Executive
Education
MS
Mutuel Clerk Resume
Headline : To obtain a Mutuel Clerk position where I can maximize my office skills, quality assurance, and financial experience, responsible for Ensuring compliance with PAHarness Racing Commission regulations and other gaming regulations as required.
Skills : Sales, Planning Skills.
Description :
Read the entry numbers of specific entries in designated races, then depress the corresponding numbered key of the ticket dispensing machine that automatically ejects tickets requested by patrons.
Maintained sales in an organized manner, while ensuring efficient and accurate service while providing guests with instructions, taken bets, sell, cash, refund and cancel tickets, and/or other information.
Provided customers with a list of scratches for tracks or results for races.
Handled and secures all money banks to ensure the proper balancing and transaction verification through the sales system and prepares and verifies all closing paperwork.
Filled out and sign variance form if money bank does not balance at end of shift, which must include possible reason for every variance.
Maintained strong knowledge with money handling, counting, and complex mathematical skills.
Notified higher-level management of any complaints, suspicious or unusual activity in a timely manner.
Experience
5-7 Years
Level
Executive
Education
High School Or Equivalent
Mutuel Clerk Resume
Objective : Mutual Clerk with 3+ years of experience in Writing and/or cash tickets in accordance with departmental policy and ensure Title 31 compliance, Maintaining and balancing a cash drawer.
Skills : Clerical Skills, Learning Skills.
Description :
Calculated value of chips won and lost.
Used computers.
Encountered multiple people each day, hardly ever the same person twice.
Maintained the confidentiality of winning tickets to ensure guest privacy and all company matters.
Adhered to departmental procedures, safety rules and health regulations, and Kentucky Horse Racing Commission (KHRC) rules and regulations.
Built relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests names and preferences.
Connected with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure.
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