A Network Control Technician is hired to monitor, operate, manage, troubleshoot, and maintain the services related to a data communication network and to ensure that is available to all the end-users. Work competencies commonly listed on the Network Control Technician Resume are – supervising the company’s network systems, overseeing local and wide area networks linked to various computer platforms, operating systems, network capabilities, and topologies, installing network systems to maintain connectivity of systems and sources, monitoring network issues and troubleshooting when necessary; and reviewing daily tickets and ensuring assigned cases are solved promptly.
Summary of skills often considered crucial for the role are – expert understanding of network topologies, operating systems, system backups, IP routing, and firewalls; knowledge of troubleshooting of complex network features, the ability to design, plan, and implement data connectivity of LAN, WAN, and software-defined WAN; and the capability to control and manage network performance through various resources. A bachelor’s degree in computer science or information technology or communication systems is imperative for becoming a Network Control Technician.
Objective : Network Control Technician want to offer my educational and varied field experience applied to creating, maintaining, repairing and upgrading any aspect of computer operations where I am needed -- as a Network or Computer Technician or Engineer, Systems Trainer, Service Technician/Representative, Analyst, IT Contractor, Administrator, Consultant or the equivalent.
Worked within an enterprise Network Operations Center (NOC) on Ford Island in Pearl Harbor, Hawaii, to remotely monitor and remotely resolve network problems as they occur, and work with scheduled maintenances and break fixes within nationwide.
Monitored network maintenance and the timely resolution or escalation of problems to the appropriate engineering disciplines to ensure that network services meet established Service Level Agreements.
Identified and evaluated network, IDS/IPS and VPN problems, determine risks, and mitigate their affects.
Assisted field service technicians with on-site commissioning, troubleshooting and acceptance testing of new and existing satellite links.
Utilized various tools to monitor and troubleshoot network and RF issues such as: STG graphs, SolarWinds, Monics, iMonitor/iBuilder NMS, What's Up Gold, spectral monitoring systems.
Opened, updated, and closed trouble tickets as required to track progress of trouble resolution.
Used as a productivity tool, with proficiency, Microsoft Office (Outlook, Word, Excel, Powerpoint, etc).
Experience
2-5 Years
Level
Executive
Education
Diploma
Network Control Technician Resume
Summary : Network Control Technician with over 15 years of experience working in the Telecommunications industry Experience working as an IT Manager and delivering a keen sense of business needs. Responsible for the hiring and firing of permanent employees and contract workers. Functioned as shift lead technician, distributed network trouble tickets to maximize performance of the network operations team.
Skills : Satellite Communications, Networking.
Description :
Operated iDirect managed satellite voice and data service for more than 200 customers in remote and harsh environments, including Carnival and Royal Caribbean cruise ships.
Remotely managed/troubleshot VSAT network equipment such as Orbit and Seatel stabilized antennas, DAC 2202 ACUs, HPAs, BUCs, Cisco 2960 switches and 2811 routers, modems, IOLANs and TCP/IP over Riverbed satellite acceleration devices.
Troubleshot RF and network issues down to device and escalate to field engineers to repair/replace equipment.
Proactively monitored locations of vessels to utilize bandwidth management techniques such as beam switching, CIR, MIR, MODCOD and Ku-/C-band switching to provide maximum data rates for various conditions and ensure the best customer experience.
Oversaw multiple Asterisk VoIP systems in redundant client/server relationships.
Composed and debugged SecureCRT/Python scripts to streamline workflow, detect and fix satellite communication failures, and automate repetitive tasks.
Thoroughly documented issues and their solutions in the Footprints and Remedy incident management systems.
Experience
10+ Years
Level
Senior
Education
Associate In Arts In General Studies
Network Control Technician Resume
Headline : Highly accomplished and results-driven IT professional with eighteen years of system engineering and managing experience of complex computing infrastructures, presently working with Primerica Financial Services. A team player with proven success leading and delivering large-scale mission-critical projects, improving corporate productivity, and communicating effectively with all levels of management. Excellent analytical, research, and problem-solving skills.
Resolved trouble tickets involving VPN, dial-up access, printers for customer service, and engineering.
Performed routine maintenance on AS400 systems, IPL's, worked file allocation halts, restart/end processes as needed, maintained break/fix log, and monitored systems.
Wrote technical advisories and distributed them per DCM approval.
Developed appropriate documentation to handle routine systems issues and trained operations personnel.
Responsible for full system backups, billing runs, billing backups saves, restores, and maintained offsite storage.
Kept DCM and Senior Management informed of all problems and ETR in Business Technology Data Center.
Ensured up-to-date and accurate information through Ticket Status Board; escalated any issues that were deemed critical to air traffic safety.
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science
Network Control Technician Resume
Headline : Skilled Network Control Technician professional with more than 10 years of experience in computers and related technology, plus impeccable interpersonal skills. Proficient at maintaining stable systems in mixed environments. Holds broad expertise in technical support, networking, security, anti-virus issues, and software and hardware installation and configuration. Former US Marine who retains a security clearance and is an active aircraft pilot.
Performed complex tasks required in the testing and analysis of all elements of the wired and wireless network architecture (e.g., power, communication machinery, software, lines, modems, and terminals).
Rapidly assessed (isolation and triage) both the nature and severity of customer problems and initiated calls to various support organizations as needed.
Supported other employees in the NOC/TAC as initial fault isolation support for internal and external customer equipment such as T1s, POTS, DSL, access points, router, switches, and network management devices.
Assisted with network configuration/reconfiguration via a Linux CLI.
Collected customer requested data such as traffic reports, network status (to include subnet configurations), and AUP violators as needed.
Assisted with network maintenance and provisioning (alarm management platforms, remote network access).
Maintained documentation of daily operations requiring intermediate technical writing skills.
Experience
5-7 Years
Level
Executive
Education
Master Of Science
Network Control Technician Resume
Summary : Network Control Technician with 25 years of experience in installation, troubleshooting, management, and repair of telecommunications/communications equipment.
Performed call traces on Ericsson, Lucent, and Samsung switch for Sprint's E911 network.
Knowledged of RF cell parameters such as PN's per sector, the uncertainty of a cell, and how coordinates are assigned to a cell.
Made sure that the 911 emergency services in the Sprint network were accessible and the cell towers were in working order.
Used Switch skills on Alcatel Lucent, Ericsson, and Samsung platforms.
Worked with Customers, Engineering, and Support teams to identify the issues and resolve problems.
Worked collaboratively with other SMEs and team members on project solutions. Work in collaboration with the Network Operations Manager to communicate and resolve both technical and support issues.
Participated in 7x24x365 on-call operations for network infrastructure. Proactively monitor, measure, and report on the health and scalability of the network infrastructure.
Experience
10+ Years
Level
Senior
Education
AA In Liberal Arts
Network Control Technician Resume
Headline : Network Control Technician is responsible for troubleshooting network issues and performing repairs. This position may also perform other duties as assigned.
Skills : Microsoft Office, Technical Writing, Technical.
Description :
Maintained the operation of all Lucent 5ess and Nortel MTX wireless switches and cell sites, Lucent EVDO RNC switches by remotely logging into each location's UNIX servers and providing troubleshooting assistance and preventative maintenance.
Provided proactive and reactive network surveillance, troubleshooting, coordination, and restoration of service affecting or potentially service affecting network events/issues.
Successfully resolving all customer-affecting outages in a timely manner to ensure Sprint provides a 99.5% operational time.
Became the lead on creating a method of procedures documentation for resolving outages.
Regularly collaborated with Transportation Operations at multiple distribution centers (DCs) to track KPIs, measure performance to expectations, identify root causes when performance measures fall short and implement tactical solutions.
Quickly understood patterns within a large quantity of data and referenced key characteristics using visualization techniques.
Continually modernized, customized, and improved reports and analytical tools we use to design CFA Supplys delivery network as well as develop processes and/or procedures to follow at future DCs.
Experience
5-7 Years
Level
Executive
Education
BS In Network
Network Control Technician Resume
Headline : Network Control Technician is responsible for ensuring the network equipment, systems and processes are functioning properly. This includes monitoring network performance, diagnosing issues, and responding to emergencies.
Skills : Strategic Planning, Process Improvement, Cost Reduction, Financial Analysis, Negotiation, Customer Service, Training & Development.
Description :
Monitored and troubleshot all hardware and external issues that may impact customers' voice and data services throughout the continental United States within a fast-paced operations center.
Maintained the operation of all Lucent 5ess and Nortel MTX wireless switches and cell sites, Lucent EVDO RNC switches by remotely logging into each location's UNIX servers and providing troubleshooting assistance and preventative maintenance.
Wrote documentation to provide the Network Operations Center with a standard in troubleshooting multiple outages created by hardware and software failures.
Provided proactive and reactive network surveillance, troubleshooting, coordination, and restoration of service affecting or potentially service affecting network events/issues.
Successfully resolved all customer-affecting outages in a timely manner to ensure Sprint provided a 99.5% operational time.
Promoted to the lead trainer for all newly hired employees on switching and BTS issues, creating the standard processes to resolve all hardware and software outages.
Worked with CFA Inc. and CFA Supply to continually update volume forecasts and identify corresponding impacts on operations
Experience
5-7 Years
Level
Executive
Education
BS In Network
Network Control Technician Resume
Summary : A hard-working aircraft mechanic with close to 30 years of experience. I would like to continue working on aircraft but I am willing to move on to another type of job if one becomes available. I have shown in the past 30 years that I am a capable mechanic with the ability to move up fast in any position. I have also worked in the oilfield in which I also moved up quickly and was running a rig within 6 months of over three years of employment on the job. I am willing to travel abroad if needed. I do have a U.S. passport.
Skills : Market Strategy, Competitive Intelligence, Opportunity Forecasting, Market Research and Analysis, Product Management, Pre-Sales Engineering / Management.
Description :
Responsible for providing technical support and guidance to technicians who are diagnosing, troubleshooting, repairing, and installing complex Uverse/DSL circuits.
Involved in technician training of field technicians.
Provided support to users where the product is highly technical or sophisticated in nature.
Worked on complex problems where analysis of situations or data requires an in-depth evaluation of various factors.
Promoted to a senior agent within 2 months of hire date.
Required experience in physical, data link and network layer protocols in the OSS model Perform support in the NOC for sev1 and sev2 network-related outages.
Provided technical support of IP-based private networking.
Experience
10+ Years
Level
Senior
Education
GED
Network Control Technician Resume
Summary : To return to a position in a technology support role that will provide learning and career growth opportunities while leveraging my 30 years of experience in information and network systems support, network/enterprise operations center management, and disaster recovery and business continuity testing.
Skills : Information Technology, Training Skills.
Description :
Monitor and troubleshoot a corporate communications network of approximately 1500 nodes.
Utilize VTAM, VMS, and CICS to isolate/resolve failures in a complex multiple systems network.
Isolate, resolve, and document failures in the leased point-to-point satellite network.
Isolate, resolve, and document failures in the corporate General DataCom TMS TDM network.
Isolate, resolve, and document failures in the corporate analog tail circuit network comprised of GDS and Paradyne modems and Doelz concentrators.
Personal and professional references are available on request.
Developed the Network Control Center for Primerica Financial Services.
Experience
10+ Years
Level
Senior
Education
GED
Network Control Technician Resume
Objective : The objective is to obtain a position that will provide a hands-on experience where my knowledge will be a contribution to an organization. My areas of interest include wireless and information technology.
Skills : PBX And Call Center System Administration, Visio, Customer Service, Problem Solving, Project Support.
Description :
Managed tier-one FRAME RELAY and long-distance voice network maintenance in a 24x7 network management center.
Managed network elements and identify network and customer troubles long-distance switched voice services; the toll-free and post-paid calling card platforms; Frame Relay, ATM, and services data products.
Experienced and worked knowledge of the following network monitoring tools and ticketing systems: Greta, Metasolv, TBS, Remedy, WFA tools, Netcool, Provisor, Naviscore, EBITA, and HP Open view.
Worked with these network topologies: ISDN, Frame Relay, T1, T3, DS3, ATM, OC-X (Sonet).
Worked with these protocols: TCP/IP, ICMP, UDP, SNMP, SMTP, and IPX.
Supported over 75 productions, tested, and developed Microsoft Windows NT 4.0 servers.
Supported 20 IBM AIX servers and over 50 Novell servers.
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