The role of a Network Support Technician is to undertake activities related to the network development and maintenance of the organization. The job description may include many tasks such as troubleshooting computer issues, providing technical assistance and training the employees. The Network Support Technician Resume emphasizes the following core duties and tasks – designing and installing computer networks, troubleshooting system failures, testing software, organizing upgrade schedules, evaluating network’s performance, identifying bugs, and offering technical instructions to clients or colleagues.
To become successful in this career, the following attributes will be useful – good knowledge of various networks, proficiency in computer software, staying abreast with latest technological advances and trends, the ability to identify the source of system errors and technical writing skills. The minimum level of education required for this post is a bachelor’s degree in computer-related fields.
Summary : Accomplished Network Support Technician with a decade of experience in optimizing network performance and resolving complex technical issues. Expertise in LAN/WAN management, system upgrades, and incident resolution, ensuring seamless connectivity for users. Committed to leveraging technical skills and collaborative approach to enhance operational efficiency and drive organizational success.
Skills : Microsoft Windows Administration, VMware Virtualization, Network Troubleshooting, TCP/IP Protocols
Description :
Maintained and optimized network infrastructure, ensuring rapid resolution of client issues to minimize downtime.
Collaborated with a team of administrators to plan and execute network projects, upgrades, and migrations effectively.
Managed patching and maintenance for over 1,100 Windows client devices and servers using Microsoft SCCM.
Reviewed and resolved over 1,300 incident tickets within the BMC Remedy Action Request System.
Configured network print servers and transitioned printers to DHCP, updating documentation accordingly.
Developed a Windows Deployment Server for efficient software deployment across 1,100 desktops and laptops.
Led the migration of 1,200 users and 25 servers to a new Active Directory environment, ensuring a smooth transition.
Experience
10+ Years
Level
Management
Education
B.S. IT
Junior Network Support Technician Resume
Objective : Dynamic Network Support Technician with over 5 years of experience in troubleshooting and optimizing network infrastructures. Proven ability to enhance connectivity and performance for users through effective problem resolution and proactive maintenance. Passionate about leveraging technical expertise to support organizational goals and improve overall network reliability.
Skills : Operating Systems (Ubuntu, Windows), Windows 10 Installation, VPN Setup, Network Monitoring, Router Configuration
Description :
Provided comprehensive technical support to employees at all levels, ensuring quick resolution of connectivity and hardware issues.
Resolved complex problems related to LAN/WAN connectivity, enhancing user productivity and satisfaction.
Installed and configured software applications, including Microsoft Office, tailored to user requirements.
Maintained and upgraded workstation hardware and software, ensuring optimal performance across the organization.
Conducted thorough assessments of existing computer systems, leading to standardized upgrades across all units.
Transitioned network settings from static IP to dynamic DHCP, streamlining network management.
Configured and deployed network equipment, such as routers and switches, to support operational needs effectively.
Experience
2-5 Years
Level
Junior
Education
AAS in Net Admin
Associate Network Support Technician Resume
Objective : Results-oriented Network Support Technician with 5 years of experience in diagnosing and resolving network issues. Proficient in managing LAN/WAN environments and enhancing system performance. Adept at collaborating with cross-functional teams to implement effective solutions that improve operational efficiency and customer satisfaction.
Administered and troubleshot end-user computers and local servers, enhancing performance and resolving network issues.
Utilized ticketing systems like Altiris to manage and resolve customer support queries effectively.
Accessed and maintained operating systems for provisioning and ongoing maintenance activities.
Installed, maintained, and optimized the company's LAN/WAN infrastructure.
Provided guidance to team members on project tasks and system installations, including servers and network devices.
Monitored network compliance and addressed security incidents promptly.
Collaborated with security teams to implement and verify security controls in line with company policies.
Experience
2-5 Years
Level
Junior
Education
AAS
Senior Network Support Technician Resume
Summary : Proficient Network Support Technician with over 10 years of expertise in managing and enhancing network performance across diverse environments. Skilled in troubleshooting complex issues, implementing robust solutions, and ensuring optimal connectivity for users. Dedicated to continuous improvement and leveraging technical acumen to drive operational success.
Provided advanced technical support for Windows and Linux systems, ensuring high availability and performance.
Collaborated with vendors to troubleshoot and resolve hardware and software issues effectively.
Assisted users with the installation and configuration of networking equipment and software.
Worked closely with Help Desk teams to identify and resolve client issues promptly.
Ensured seamless integration of desktop systems with server infrastructures and applications.
Conducted training sessions for staff on hardware and software best practices to enhance efficiency.
Recommended system upgrades and enhancements to optimize performance and reliability.
Experience
7-10 Years
Level
Senior
Education
B.S. IT
Network Support Technician - Entry Level Resume
Objective : Skilled Network Support Technician with 5 years of experience in maintaining and troubleshooting network systems. Proficient in enhancing network performance and implementing security measures to safeguard data integrity. Focused on leveraging technical expertise to deliver reliable support and improve connectivity for users, ensuring operational success.
Skills : Technical Troubleshooting, Virtualization Technologies, Voice Over IP Solutions, Collaboration Platforms, Customer Service
Description :
Administered computer networks and related environments, ensuring optimal performance and security.
Coordinated network security measures to protect sensitive data and maintain system integrity.
Operated monitoring consoles to oversee system performance and coordinate access management.
Configured and maintained email applications and antivirus software to enhance security protocols.
Provided tier II technical support, leveraging in-depth network knowledge to assist users.
Collaborated with internal teams and vendors to install and troubleshoot internet services and network solutions.
Documented network configurations and operational procedures to streamline future maintenance.
Experience
2-5 Years
Level
Junior
Education
B.S. IT
PC And Network Support Technician Resume
Headline : Versatile Network Support Technician with 7 years of experience in managing and optimizing network systems. Proven expertise in troubleshooting, system upgrades, and security implementations. Skilled in providing high-quality technical support and ensuring seamless connectivity for end-users. Eager to apply advanced technical knowledge to enhance network performance and drive organizational success.
Conducted comprehensive assessments of network systems to identify and resolve performance issues, ensuring optimal functionality.
Delivered 24/7 technical support for Windows and proprietary systems, addressing user inquiries and resolving problems efficiently.
Managed installation, upgrades, and maintenance of network hardware and software, enhancing overall system performance.
Collaborated with users to evaluate needs and recommend tailored IT solutions, improving user satisfaction.
Developed and enforced IT standards and procedures, including a robust Disaster Recovery plan for critical data protection.
Ensured network security through effective management of firewalls and regular security audits, safeguarding sensitive information.
Provided exceptional customer service to internal and external stakeholders, fostering positive relationships and enhancing user experience.
Experience
5-7 Years
Level
Executive
Education
B.S. IT
WAN/LAN Network Support Technician Resume
Objective : Dedicated Network Support Technician with 5 years of hands-on experience in diagnosing and resolving network issues, ensuring optimal performance across LAN and WAN environments. Demonstrated expertise in system upgrades and user support, committed to enhancing connectivity and operational efficiency. Eager to leverage technical skills and a proactive approach to contribute to team success.
Skills : LAN/WAN Administration, Technical Support, Hardware Troubleshooting, User Support Services, Network Configuration
Description :
Managed the administration and maintenance of a multi-campus network system, ensuring robust security and infrastructure.
Configured and troubleshot all computer network systems to optimize performance and reliability.
Collaborated with IT staff to align system needs and assign user accounts for administrative personnel.
Upgraded hardware and software for workstations and servers, ensuring compliance with current standards.
Conducted user training sessions on various applications, improving productivity and user satisfaction.
Oversaw the daily backup of servers, ensuring data integrity and recovery solutions for critical files.
Provided timely communication and solutions during network outages, minimizing impact on operations.
Experience
2-5 Years
Level
Junior
Education
AAS Network Admin
Lead Network Support Technician Resume
Summary : With 10 years of extensive experience as a Network Support Technician, I excel in diagnosing and resolving complex network issues while ensuring optimal system performance. My expertise encompasses LAN/WAN management, incident response, and user training, all aimed at enhancing connectivity and operational efficiency. I am eager to apply my technical skills to drive impactful solutions for organizational success.
Skills : Domain Name System Management, Packet Sniffing, Network Cabling, IP Addressing, Network Design
Description :
Proactively monitored and analyzed customer networks to identify and resolve multiple issues within the switch network.
Served as the primary point of contact for customers regarding all network and data center issues.
Delivered first-tier technical support, ensuring swift resolution of network challenges.
Utilized advanced Windows-based tools to document and resolve at least 95% of network issues.
Generated 60-200 nightly reports to track trends and analyze network performance for customers.
Facilitated communication between systems support and programmers, enhancing customer training and support.
Coordinated with field personnel and engineering teams to troubleshoot hardware and software issues.
Experience
10+ Years
Level
Management
Education
B.S. IT
Network Support Technician Intern Resume
Objective : Proficient Network Support Technician with 2 years of hands-on experience in maintaining and troubleshooting network systems. Skilled in optimizing connectivity and performance across LAN/WAN environments while ensuring adherence to service level agreements. Passionate about utilizing technical expertise to deliver effective solutions and enhance overall operational efficiency.
Executed SLA tasks and scheduled assignments to maintain optimal network performance.
Monitored and configured LAN VLAN functions, ensuring efficient operation of networking devices.
Utilized proprietary systems to manage critical operational areas with precision.
Implemented cost-effective solutions for system client workstation expansions.
Assisted in daily operations to meet compliance and customer standards.
Monitored WLAN performance and signal strength at various sites to ensure data reliability.
Collaborated with engineering teams on product development for wireless communications.
Experience
0-2 Years
Level
Entry Level
Education
AAS
Network Support Technician - Contract Resume
Objective : Network Support Technician with 5 years of experience in maintaining and troubleshooting complex network systems. Proficient in configuring routers, switches, and firewalls to enhance performance and security. Adept at diagnosing issues and delivering effective solutions to ensure seamless connectivity. Eager to apply technical expertise to support organizational objectives and improve overall network reliability.
Skills : Technical Support, Cisco Networking, Virtualization Technologies, Voice Over IP Solutions
Description :
Designed and implemented local area and wide area networks, ensuring optimal performance and security.
Conducted troubleshooting and maintenance for 32 remote data centers, enhancing LAN/WAN infrastructure.
Provided high-level design services for inter-network architecture, including remote access solutions.
Troubleshot routing protocols such as EIGRP, OSPF, and BGP to resolve network issues.
Reviewed firewall configurations and validated security measures for company networks.
Delivered technical training for field technicians on network systems and protocols.
Resolved 95% of network issues within SLA, enhancing system uptime and user satisfaction.
Experience
2-5 Years
Level
Junior
Education
B.S. IT
Network Support Technician Resume
Objective : Skilled Network Support Technician adept at configuring and maintaining network systems. Successfully implemented security protocols that decreased vulnerabilities by 40%, enhancing overall network integrity and user trust.
Skills : Microsoft Office 365, VMware vSphere, Scripting Skills, Linux Administration, Windows Server
Description :
Install, configure, and troubleshoot end-user technology including PCs, peripherals, and telephony devices.
Provide on-site and remote technical support for Windows, iOS, and Android systems.
Manage and resolve issues related to voice and data cabling; apply troubleshooting methodologies for effective resolution.
Demonstrate strong customer service skills while interpreting and following technical documentation.
Respond to user inquiries via phone, tickets, and emails, ensuring timely resolution of issues.
Assist users with IT-related problems, acting as a key technical resource for troubleshooting.
Regularly update asset maintenance records and perform remote administration tasks as needed.
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