A New Patient Representative ensures that patients are informed, updated, and assisted whenever necessary. The job purposes and duties are listed on the New Patient Representative Resume as – determining patient needs by interviewing patients, listening to their concerns, making sure the needs are met by liaising with patients, and family members; greeting and directing patients to examination rooms, scheduling patient appointments, making reminder calls, updating and verifying patient information at every visit, assisting patients in filling out patient history forms, and consent forms; processing cash and credit card payments; reviewing patient accounts; investigating and directing patient inquiries, and performing administrative and clerical duties.
To be successful in this role, the following skills and abilities are needed – the ability to facilitate and coordinate communication between patients, family members, and medical staff; experience working in a similar post, knowledge of medical terms and practices, professional manner, and appearance, strong communication skills, and attention to detail. A high school diploma or GED is a minimum requirement. Relevant training will be useful.
Objective : To secure a New Patient Representative position in an environment of continuous challenges, growth and development for an organization which will allow me to utilize my professional, financial skills, and provide the opportunity for advancement within. Greeting incoming patients using friendly, respectful communication. Obtaining and documenting up to date demographic information for patient, including updated insurance information, license information, etc.
Provided patients with the Ultimate Patient Experience Consistently providing an environment based on mutual trust and respect, plus a commitment to teamwork, collaboration and open communication Making sure every patient is satisfied with every need fulfilled after every call Obtains current patient information from established and new patients Accurately enters/updates patient information in practice management system.
Identified payer source, verified insurance eligibility, financial status and 0x0aassigns correct pay type.
Accurately pre-screened medical/dental records.
Printed schedules for upcoming appointments.
Verified insurance eligibility and obtains authorizations for dates of service.
Scheduled appointments.
Identified patients by date of birth and name in computer system.
Experience
0-2 Years
Level
Entry Level
Education
BA In Psychology
New Patient Representative Resume
Summary : New Patient Representative is Accepting patient payments and document accordingly. Notifying clinical staff that patient has arrived via the EMR. Making patient aware of any unusual delay in their appointment time. Answering incoming telephone calls using pleasant phone voice and proper telephone etiquette. Be Familia ring with forms necessary for patient appointments.
Skills : Customer Service, Medical Records, Medical Billing, Medical Billing.
Description :
Scheduled all new patients for all four offices and all seven physicians.
Answered all incoming calls.
Obtained all oncology and hematology records needed for the patients appointment.
Confirmed all new patient appointments for the next business day.
Scaned all patient records.
Verified various benefits if needed online and over the phone.
Created a self pay report for any new patients for the current month.
Experience
7-10 Years
Level
Management
Education
GED
New Patient Representative Resume
Headline : Effective communicator, attentive listener, patient and diplomatic. Sincerely enjoy working with people, in person and over the phone. Highly skilled in representing employer intelligently and professionally. Maintain excellent research, organization, time-management, and resolution skills. Meeting challenges head on; works well in stressful situations, and in a fast-paced setting. Analytical with a lot of common sense, intuitive instincts, and ability to think outside the box.
Skills : Intergalactic Medics Medical Manager Various Insurance Websites.
Description :
Gave accurate and appropriated information in response to customer inquiries.
Booked appointments and verify insurance for our patients.
Properly directed inbound calls in phone queues to improve call flow.
Built customer loyalty by reminder calls for upcoming appointment.
Achieved 100% customer satisfaction rating within 3 months.
Demonstrated mastery of customer service call scripts within specified timeframe.
Developed effective relationships with all call center departments through clear communication.
Experience
5-7 Years
Level
Executive
Education
GED
New Patient Representative Resume
Objective : Effective communicator, attentive listener, patient and diplomatic. Sincerely enjoy working with people, in person and over the phone. Highly skilled in representing employer intelligently and professionally. Maintaining excellent research, organization, time-management, and resolution skills. Meeting challenges head on; works well in stressful situations, and in a fast-paced setting. Analytical with a lot of common sense, intuitive instincts, and ability to think outside the box.
Skills : Medical Office, Management.
Description :
Worked with upper management to assure appropriate changes were made to improve customer satisfaction.
Counted all new patients for the current month to compile a year to date total for the physicians.
Printed, assembled, and mailed patient packets.
Familied with computerized appointment scheduling system and schedule patients with all necessary follow-up and ancillary appointments.
Prioritized telephone encounters.
Monitored automated confirmation calls and update EMR.
Provided quality customer service skills.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
New Patient Representative Resume
Summary : A mature individual with 20+ years of experiene in all aspects medical support, including scheduling, patient education, billing, coding, verification and authorization. Also experienced in a variety software programs such as Microsoft Word, Excel and Quickbooks, EMR, Medent Intergy and Medical Manager, along with various other medical and accounting software programs.
Skills : Great Customer Service, Typing Speed, Answering Phones, Multi Tasking, Hand And Arm Scanner.
Description :
Responsible for welcoming new patients and scheduling patients for appointments using e Clinical Works software while simultaneously handling multiple incoming telephone calls in a professional and sympathetic manner.
Proofread patient medical records received from transcription and edited content prior to filing in medical records department.
Maintained and updated patient's insurance and demographic information in medical software system as well as checked and verified accuracy of medical records and insurance information for patient.
Corresponded with bookkeeping department to reconcile patient information and collected payments from patients according to insurance guidelines.
Organized and maintained medical forms and office stationary required for front desk activities and performed essential clerical tasks: faxing, email, and data entry.
Promoted practice to new clientele and maintained positive relationships with longstanding patients.
Answered an average of 100+ calls regarding benefits, plans, and verification of Medical patients.
Experience
10+ Years
Level
Senior
Education
MA
New Patient Representative Resume
Objective : Experienced New Patient Representative professional with 9 years of demonstrating solid interpersonal, communication, and problem solving skills. Adapting at providing exemplary customer service, and articulating product benefits and creating solutions that provide value to the customer, achieving all company goals and objectives. Energetic and goal oriented with an impressive performance record and a well-rounded background in optimizing internal performance.
Communicated with customers who need to complete dental treatment or have questions regarding dental needs into scheduling appointments.
Effectively navigated the system to input customer information into the databases, and surpass quality assurance, productivity and dependability goals.
Maintained HIPPA compliance.
Followed preapproved procedures in escalating M patient concerns.
Multitasked, this includes ability to understand multiple plans and multiple levels of benefits within each plan.
Analyzed and solved customer problems, working independently and make solid decisions.
Received inbound calls to schedule new and existing patients dentist appointments.
Experience
2-5 Years
Level
Executive
Education
GED
New Patient Representative Resume
Objective : A highly rewarding career where I can use my skills and knowledge to help the company and my coworkers be successful along with helping customers answer any question or concerns they may have, Obtain authorization for all insurances and appointment types that require prior authorization for therapy services. Entering and maintaining referring physician and employer code constants in the database.
Skills : MS Outlook, MS Excel, MS Access, Sage ACT, Powerpoint.
Description :
Placed outbound follow-up calls and rescheduled missed appointments.
Answered questions about the company, and issues with account for the customers.
Scheduled and rescheduled new and existing patients.
Made outbound calls to patients reminding them of upcoming appointments.
Answered/triaged incoming calls and return voicemails.
Discussed relevant history with prospective patients and answer their questions about the practice.
Maintained extensive knowledge of all Pediatrics providers’ panel & clinic access, scheduling preferences, compatible insurance plans, and standard visit schedule.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
New Patient Representative Resume
Headline : New Patient Representative graduate seeking an employment opportunity in a fast-paced environment. Recognizing for being reliable, motivated, and hard-working. Core Strengths Data Entry HIPAA Certified OSHA Certified General Office Procedures Multi-line Telephone Microsoft Office (Excel, Power Point, Word) Appointment Scheduling Insurance Verification Customer Service Medical Terminology Human Anatomy Medical Records Management Accounts Payable/Accounts Receivable ICD-9 & CPT Coding.
Skills : Medical Terminology, Customer Service, Data Entry, Excel, Filing, Fax, Javascript, Kronos, Lotus Notes, Negotiation, Typing, Word, Windows Xp.
Description :
Maintained good working relationships with team members across all sites.
Provided patients/family members with appropriate education, instruction, and/or paperwork.
Maintained tracking spreadsheets of new patients and prenatal inquiries.
Reviewed electronic medical records system for duplicate accounts.
Experience
5-7 Years
Level
Executive
Education
Diploma In Medical
New Patient Representative Resume
Objective : New Patient Representative with 2 years of experience in Performing patient check in and check out duties, as needed. Answering phones, schedule patient initial and follow up appointments, schedule interpreters and process incoming therapy orders, as needed; Arriving, Cancelling, and No Showing patients in the computer system according to their appointment status. Performing chart check for the next days appointments and process charts after each appointment, as needed.
Skills : Planning, Computer System.
Description :
Received requests for scheduling with Peds Psychiatrist, Peds LCSW, and Asthma Educator.
Reviewed pertinent history with CA/provider to ensure referral is appropriate.
Provided patients/family members with appropriate education and instruction.
Scheduled patients.
Answered incoming calls and return voicemails.
Requested outside records when needed.
Managed cancellation lists for each specialist.
Experience
2-5 Years
Level
Executive
Education
GED
New Patient Representative Resume
Headline : New Patient Representative is Assisting the organization with a short-term special project as the New Patient Representative, Reorganized the department to develop a work efficient. Registering new patients compile records schedule and educate insurance verification and authorization. Answering about 500 incoming phone calls scheduling, rescheduling and cancelling appointments, verifying insurance as well as upselling coverage plans.
Skills : MS Office, Planning, Scheduling.
Description :
Dispersed follow up Telephone Encounters to PCP when appropriate.
Distributed prepped lists to each provider.
Created Letters and document progress in charts.
Followed up on patients at appropriate intervals.
Greet incomed patients using friendly, respectful communication.
Obtained and documented up to date demographic information for patient, including updated insurance information, license information, etc.
Accepted patient payments and document accordingly.
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