Night Auditor Resume Samples

Description :

1. Conducted comprehensive audits of daily revenue across all hotel departments, ensuring accuracy and compliance.
2. Managed financial reporting for rooms, food and beverage, and catering, identifying discrepancies and implementing corrective actions.
3. Performed manual audits of restaurant and bar sales, enhancing revenue tracking and reporting accuracy.
4. Collaborated with accounting to prepare and balance daily trial balances and flash reports, adhering to GAAP standards.
5. Acted as the manager on duty, overseeing front office operations and ensuring guest satisfaction during night shifts.
6. Trained and mentored new audit staff, fostering a culture of excellence and accuracy in financial reporting.
7. Worked with IT specialists to resolve server issues, ensuring uninterrupted operations and data integrity.

Experience

10+ Years

Level

Senior

Education

BSHM

Description :

1. Managed nightly audits, ensuring accurate financial reporting and compliance with company policies.
2. Conducted thorough reviews of daily revenue and expenses, identifying discrepancies and resolving issues promptly.
3. Provided detailed financial analysis to management, enhancing decision-making processes.
4. Coordinated with local businesses to secure accommodations for guests, optimizing occupancy rates.
5. Performed front desk duties, including check-ins, check-outs, and guest inquiries, ensuring a seamless experience.
6. Maintained accurate records of transactions and prepared comprehensive end-of-day reports.
7. Trained new staff on night audit procedures and customer service protocols, fostering a collaborative team environment.

Experience

7-10 Years

Level

Executive

Education

B.S. in HM

Description :

1. Conduct nightly audits of financial transactions, ensuring accuracy in all front office accounting records.
2. Summarize and compile daily financial information, including room revenue and occupancy statistics.
3. Prepare detailed reports of cash, check, and credit card activities, reflecting the hotel's financial performance.
4. Post room charges and taxes to guest accounts, processing all transactions accurately.
5. Verify account postings and balances made by front desk staff, ensuring compliance with financial policies.
6. Monitor promotional programs and discounts, ensuring accurate application to guest accounts.
7. Provide exceptional customer service, addressing guest inquiries and resolving issues promptly.

Experience

2-5 Years

Level

Executive

Education

B.S. in HM

Description :

1. Managed nightly hotel operations, ensuring accurate financial reporting and guest satisfaction.
2. Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
3. Executed check-in and check-out procedures, ensuring a seamless experience for guests.
4. Conducted nightly audits of financial transactions, ensuring accuracy and compliance with hotel policies.
5. Balanced cash drawers and processed payments, maintaining accountability for all transactions.
6. Communicated effectively with management regarding operational issues and guest feedback.
7. Monitored security and safety protocols throughout the property during night shifts.

Experience

7-10 Years

Level

Management

Education

B.S. in HM

Description :

1. Managed nightly financial audits, ensuring accuracy in all transactions and reports.
2. Processed various payment types, including cash, credit, and debit, with a focus on security and accuracy.
3. Handled guest check-outs, resolving disputes and ensuring satisfaction with the billing process.
4. Responded to guest inquiries and requests, providing exceptional customer service throughout the night.
5. Addressed and resolved customer complaints promptly and courteously, enhancing guest experience.
6. Charged no-show fees according to hotel policies, maintaining compliance with contractual agreements.
7. Prepared detailed financial reports for management review, utilizing Excel for data analysis and presentation.

Experience

2-5 Years

Level

Executive

Education

B.S. in HM

Description :

1. Conducted nightly audits, ensuring accurate posting of room charges and taxes to guest accounts.
2. Verified hotel paperwork for accuracy, processed no-shows, and balanced daily transactions.
3. Settled guest accounts, making informed decisions on discounts and occupancy reports.
4. Maintained up-to-date knowledge of room rates and availability, assisting with advance deposits and billing.
5. Managed guest experiences, addressing issues promptly and communicating feedback to management.
6. Fostered a positive work environment through professional communication with staff and management.
7. Performed guest service duties, including reservations and amenities, ensuring a seamless experience.

Experience

2-5 Years

Level

Executive

Education

B.S. Hospitality

Description :

1. Conduct nightly audits, ensuring accurate financial reporting and compliance with hotel policies.
2. Post charges for rooms, food, and services to ledgers, maintaining precise records.
3. Verify guest credit and payment methods, ensuring smooth check-in and check-out processes.
4. Resolve customer inquiries and issues promptly, enhancing overall guest experience.
5. Collaborate with housekeeping and maintenance to ensure room readiness for incoming guests.
6. Review and explain account charges to guests, ensuring transparency and satisfaction.
7. Maintain accurate records of room availability and guest accounts using hotel management software.

Experience

5-7 Years

Level

Consultant

Education

B.S. in HM

Description :

1. Greeted and assisted guests with a professional demeanor, ensuring a welcoming atmosphere.
2. Managed reservations and ensured compliance with hotel policies for all bookings.
3. Executed nightly audits, verifying all financial transactions and guest accounts.
4. Reconciled food and beverage transactions, ensuring accuracy in guest billing.
5. Maintained accurate logs of room occupancy and revenue forecasts for management review.
6. Trained and supervised staff, enhancing team performance and service quality.
7. Conducted nightly cash deposits and resolved discrepancies in financial records.

Experience

2-5 Years

Level

Executive

Education

B.S. in HM

Description :

1. Record and analyze financial transactions to ensure accuracy and compliance.
2. Manage cash flow and secure cash equivalents according to company policies.
3. Maintain organized records in line with confidentiality and retention policies.
4. Prepare and distribute financial reports for management review.
5. Conduct audits of financial reports to identify discrepancies and ensure accuracy.
6. Provide exceptional service to guests, addressing their needs and concerns promptly.
7. Verify and balance revenue from all sources, resolving any discrepancies efficiently.

Experience

0-2 Years

Level

Entry Level

Education

A.S. in HM

Description :

1. Conducted nightly audits of guest ledgers, ensuring accuracy and compliance with financial standards.
2. Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
3. Delivered exceptional customer service, creating a welcoming atmosphere for all guests.
4. Reported unusual activities to management, ensuring guest safety and security.
5. Updated financial reports for various hotel departments, facilitating informed decision-making.
6. Audited high balance reports, communicating findings to management for improved internal controls.
7. Processed guest requests efficiently, managing room assignments and cancellations effectively.

Experience

10+ Years

Level

Senior

Education

B.S. in H.M.

Description :

1. Responsible for providing superior customer service to all guests in accordance with the procedures, guidelines, and policies set forth by the company and brand.
2. Collects, records, and validates the accuracy of the operational data to maintain accounting activities and records.
3. Takes reservations from incoming callers while providing superior customer service and inputs all information into the hotel management system.
4. Updates and cancels reservations in the system as requested by the guest.
5. Professionally greets, registers, and obtains pertinent information to establish credit prior to booking the customer.
6. Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities.
7. Responds to all guest requests in a timely manner.

Experience

2-5 Years

Level

Junior

Education

Real Estate

Description :

1. Greeted, registered, and assigned rooms to guests of hotels or motels.
2. Verified customers' credit, and establish how the customer will pay for the accommodation.
3. Contacted housekeeping or maintenance staff when guests report problems.
4. Issued room keys and escort instructions to bellhops.
5. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits.
6. Maintained files Post balances, charges, and settlements for rooms Deal with Microsoft Office programs.
7. Checked guests in and out of the hotel, answered the telephone, performed front desk duties, ran the night audit and prepared the computers for the next workday.

Experience

2-5 Years

Level

Junior

Education

BS

Description :

1. Duties Provided friendly, efficient and hospitable service at the front desk.
2. Provided efficient and friendly check in and check out service.
3. Run the night audit process through the SMS system of the resort.
4. Greated guests immediately with a friendly and sincere welcome.
5. Used a positive and clear speaking voice and listen attentively to understand requests.
6. Completed the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information to guests' reservation.
7. Completed the nightly audit of the RV Parks through the SMS system.
8. Verified and swiped credit cards for authorization using electronic acceptance methods.

Experience

7-10 Years

Level

Management

Education

AS In Psychology

Description :

1. Greeted, registered, assigned rooms to guests of hotels or motels.
2. Answered department telephone calls within three rings, using correct salutations and telephone etiquette.
3. Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
4. Verified customers' credit and established how customers would pay for accommodation.
5. Computed bills, collected payments and made a change for guests.
6. Recommended top dining and entertainment options for guests in the Beach area.
7. Greeted and registered guests and issued keys.

Experience

10+ Years

Level

Senior

Education

Diploma