Night Receptionist Resume
Objective : As a Night Receptionist manage the front desk during night shifts, ensuring that all guests receive a warm and efficient welcome. Able to handle various administrative tasks calmly and efficiently.
Skills : Customer service, Communication skills, Problem-solving.
Description :
- Managed reservations and room assignments during the night shift.
- Handled guest inquiries and complaints, providing accurate information and resolving issues promptly.
- Monitored and responded to phone calls, emails, and other forms of communication.
- Performed regular security checks and ensured the safety and security of the premises.
- Maintained accurate records of guest information and transactions.
- Prepared and distributed reports related to daily activities, including guest arrivals, departures, and billing information.
- Greeted and checked-in guests upon arrival, ensuring a smooth and friendly experience.
Experience
0-2 Years
Level
Entry Level
Education
AA in Hospitality
Night Receptionist Resume
Summary : As a Night Receptionist assisting with any late-night administrative tasks as required. Providing a warm welcome to all guests, ensuring they feel comfortable and attended to upon arrival.
Skills : Multitasking, Attention to detail, Time management
Description :
- Performed the check-in process efficiently, providing room keys and information about the hotel facilities.
- Handled the check-out process, including billing, payments, and feedback collection.
- Coordinated with housekeeping to ensure rooms are ready for new arrivals.
- Liaised with other departments (housekeeping, maintenance, food, and beverage) to meet guest needs and requests.
- Achieved positive outcomes from Guest queries in a timely and efficient manner.
- Ensured an efficient reception experience for Guests, including check-inout, and completed audit procedures, as required.
- Ensured that both the Front Office Manager and Reception Supervisors were kept fully aware of any relevant feedback from guests and, or, other departments.
Experience
7-10 Years
Level
Senior
Education
BS in Business Administration
Night Receptionist Resume
Summary : As a Night Receptionist responsible for demonstrating a high level of customer service. Attending appropriate training courses, when required, and assisting with the Night Team's training and development efforts.
Skills : Handling phone calls, Record keeping, Basic computer skills
Description :
- Maximized room occupancy and used up-selling techniques to promote hotel services and facilities.
- Used the correct procedures regarding the acceptance of foreign currencies, credit cards, and cash under the hotel credit policy.
- Complied with hotel security, fire regulations, and all health and safety legislation.
- Acted by policies and procedures when working with front-of-house equipment and property management systems.
- Ensured the seamless delivery of all Reception procedures and provided outstanding guest service.
- Assisted fellow team members in creating memorable guest experiences while maintaining a calm, professional environment.
- Processed all guest check-ins, check-outs, room assignments, and room changelate check-out requests.
Experience
10+ Years
Level
Management
Education
Certificate in Front Desk Operations
Night Receptionist Resume
Headline : As a Night Receptionist responsible for securing payment, activating/reissuing room keys and ensuring rates match market codes, documenting exceptions.
Skills : Security awareness, Conflict resolution, Cash handling
Description :
- Communicated to appropriate staff when guests were waiting for an available room, advised guests of messages, and cleared departures in the computer system.
- Coordinated with Housekeeping to track room status and address guest concerns.
- Greeted and escorted guests to rooms, opened doors, and assisted guests and visitors entering and leaving the property.
- Informed guests of property amenities, services, hours of operation, and local areas of interest and activities.
- Identified and explained room features to guests, such as the use of room key, mini-bar, ice and vending areas, in-room safety, and valet laundry services.
- Operated the telephone switchboard station and ran daily reports, contingency lists, and credit card authorization reports.
- Managed front desk operations during night shifts, ensuring smooth check-in and check-out processes for guests.
Experience
5-7 Years
Level
Executive
Education
Diploma in Hotel Management
Night Receptionist Resume
Objective : As a Night Receptionist responsible for answering, recording, and processing all guest calls, requests, questions, or concerns, following up to ensure each has been met to guests satisfaction.
Skills : Guest check-in/check-out, Emergency response, Professional demeanor
Description :
- Arranged transportation (taxicab, shuttle bus, limousinesedan service) for guestsvisitors and recorded advance transportation requests as needed.
- Assisted guestsvisitors in and out of vehicles, including loadingunloading luggage.
- Communicated parking procedures to guestsvisitors and supplied directions and information about the property and local area.
- Counted and secured the bank at the beginning and end of the shift.
- Processed all payment types, vouchers, paid-outs, and charges, and provide change as necessary.
- Transported guest luggage to and from guest rooms andor designated bell areas.
- Maintained general cleanliness of the lobby, forecourt, hotel entrance, and parking lot.
Experience
2-5 Years
Level
Junior
Education
BA in Communication
Night Receptionist Resume
Objective : The Night Receptionist plays a crucial role in ensuring the smooth operation of the front desk during nighttime hours. Responsibilities include managing guest check-ins and check-outs, addressing inquiries, and providing exceptional customer service. This position requires strong communication skills and handling various administrative tasks, such as processing reservations and managing billing. Additionally, the Night Receptionist must maintain a secure and welcoming environment for guests, ensuring that all safety protocols are followed throughout the night.
Skills : Data entry, Team collaboration, Organizational skills, Customer Service
Description :
- Completed end-of-day activities including posting charges to accounts, running night audit backup, and rolling the date reports.
- Processed all payment types such as room charges, cash, checks, debit, or credit cards, and sold a room accommodation to guests without reservations based on availability.
- Operated telephone switchboard station, processed requests for wake-up calls, advised guests of any messages, assisted with guests' queries, places of local interest, local travel, facilities, theatres, and restaurants.
- Managed the arrivals and departure process professionally and under the Hotels Policy, ensuring payments and billings were correct.
- Assisted the Night Manager in dealing with all emergency crises within the hotel at night, acting as the first point of contact for guests and emergency services.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly, maintaining accurate records of guest arrivals, departures, and billing information.
- Coordinated with housekeeping and maintenance staff to ensure guest rooms were clean and well-maintained.
Experience
0-2 Years
Level
Fresher
Education
AS in Travel and Tourism
Night Receptionist Resume
Headline : As a Night Receptionist, the primary focus is on delivering outstanding service to guests during late hours. This role involves greeting guests, managing phone calls, and responding to requests promptly. The Night Receptionist is also responsible for maintaining the cleanliness and organization of the front desk area. Attention to detail is essential, as this position requires accurate record-keeping and the ability to handle cash transactions. A calm demeanor and problem-solving skills are vital for addressing any issues that may arise overnight.
Skills : Inventory management, Hospitality knowledge, Flexibility, Communication Skills
Description :
- Ensured all administration and night audit reports were completed to the hotel and departmental standards.
- Monitored any disruptive in-house residents andor guests within the Hotels public areas, liaising with security where necessary.
- Managed the check-in and check-out process for guests, ensuring a smooth and efficient experience, handled bookings, cancellations, and special requests with accuracy and professionalism.
- Monitored the security of the hotel during the night, conducting regular checks and addressing any concerns, provided friendly and professional service to guests, addressing inquiries, requests, and complaints promptly.
- Performed night audit duties, including reconciling accounts, preparing reports, and ensuring all transactions were accurately recorded.
- Handled phone calls and email correspondence, providing information about hotel services and local attractions, processed reservations and cancellations efficiently, utilizing hotel management software.
- Ensured security protocols were followed during night hours, monitoring the premises for safety.
Experience
5-7 Years
Level
Executive
Education
Certificate in Customer Service
Night Receptionist Resume
Summary : As a Night Receptionist responsible for reporting any maintenance issues or safety hazards to the appropriate department. Working closely with other departments to ensure seamless operations and guest satisfaction.
Skills : Patience, Adaptability, Managing guest inquiries
Description :
- Performed reception tasks and coordinated the operations for the site to ensure uninterrupted service to guests and to maintain high standards at all times.
- Contributed to the overall success of the aparthotel by identifying potential key corporate clients and influencing the conversion of inquiries.
- Took reservations and coordinated with the Sales and Reservations Agents to maximize yield.
- Responsible for inputting and managing Opera PMS to maximize occupancy, as well as utilizing the system to support the Housekeeping and Maintenance teams.
- Coordinated with maintenance and housekeeping concerning arrivals, departures, special requests, and any issues that needed attention.
- Processed payments on time and followed up on any outstanding payments for long-stay guests.
- Coordinated with nominated sub-contractors for any emergencies or callouts.
Experience
10+ Years
Level
Management
Education
BS in Event Management
Night Receptionist Resume
Summary : The Night Receptionist serves as the first point of contact for guests arriving at the hotel during nighttime hours. This position entails checking guests in and out efficiently while ensuring that all necessary documentation is completed accurately. The Night Receptionist must also be adept at managing guest inquiries and complaints, providing solutions to enhance the guest experience. Additionally, this role involves monitoring security systems and ensuring that all safety measures are in place, contributing to a secure environment for both guests and staff.
Skills : Stress management, Confidentiality, Positive attitude
Description :
- Coordinated with the housekeeping department to ensure the guest requests were achieved promptly.
- Adhered to all company policies and procedures while communicating with guests and quoting the rates.
- Adhered to the hotel emailtelephone etiquette, greeting face-to-face etiquette, and grooming standards
- Ensured that guest parking services and charges were communicated to the guests.
- Always maintained a professional and high-quality service-oriented environment.
- Provided the highest quality of guest service standards to always exceed expectations, whether by operations or administration.
- Focused and managed the front of the house, and our guest requirements and fulfilled the necessary administrative duties.
Experience
7-10 Years
Level
Senior
Education
Diploma in Office Administration
Night Receptionist Resume
Headline : As a Night Receptionist responsible for ensuring the hotel and its guests are safe and secure through the night hours. Ensure that you are visible and accessible and show a presence throughout the hotel interacting with guests and staff alike.
Skills : Interpersonal skills, Report writing, Punctuality
Description :
- Acted professionally for the hotel, dealing with complaints, problem-solving, disturbances, special requests, and any other issues that may arise.
- Managed bookings, updating guest information for arrivals and departures.
- Answered and directed phone calls during the night shift, ensuring that all inquiries were handled promptly and professionally.
- Communicated to help maintain the hotels reputation for excellent customer service at all hours.
- Monitored security cameras throughout the night, promptly reporting any suspicious activity to ensure the safety and security of guests and staff.
- Assisted guests with late-night requests, such as arranging wake-up calls, providing extra amenities, or offering directions.
- Handled guest complaints or issues that arise overnight, ensuring a quick resolution to maintain guest satisfaction.
Experience
5-7 Years
Level
Executive
Education
Certificate in Night Audit Procedures
