A NOC Analyst is a network operations center analyst who takes responsibility for managing and troubleshooting IP networks and hardware. The exact job description varies based on the size of the company network and the level of support and maintenance that the network requires, but the core tasks are common and listed on the NOC Analyst Resume as follows – troubleshooting IP networks and network hardware; keeping networks secure and running diagnostics programs on networks, writing analytics and network infrastructure reports; replacing hardware, designing scripts; providing technical support, resolving outage issues by isolating programs and reviewing network logs.
Analysts working at this capacity should have extensive knowledge of IT and be aware of the networking functions. Besides, they should also possess the following skills – programming skills, computer skills, multitasking skills, and time management skills. Employers seek applicants having a degree in computer science, IT, or Cyber Security.
Objective : Dedicated NOC Analyst with 2 years of experience in monitoring and supporting network infrastructures. Proficient in troubleshooting and optimizing performance across various systems and applications. Committed to enhancing operational efficiency and delivering exceptional technical assistance. Eager to contribute to a dynamic team focused on maintaining high service levels.
Provided support for production systems and transmitted monetary production files to financial institutions, ensuring secure data transfer.
Utilized enterprise-level batch job scheduling software like Active Batch and Axway to optimize job performance.
Monitored and analyzed networks, servers, and applications using tools such as LogicMonitor and SolarWinds.
Executed UNIX commands to troubleshoot network issues and maintain system performance.
Coordinated with teams to escalate and resolve application network issues with credit card terminals.
Monitored health metrics of credit card transaction processing systems, ensuring optimal operation.
Documented and reported on system performance to identify areas for improvement.
Experience
0-2 Years
Level
Entry Level
Education
B.S. IT
Senior NOC Analyst Resume
Headline : Accomplished Senior NOC Analyst with 7 years of expertise in monitoring, troubleshooting, and optimizing network operations. Skilled in implementing proactive measures to enhance system performance and reliability. Proven ability to lead technical teams and streamline processes, ensuring high levels of service delivery and operational excellence.
Monitored network performance and security across global infrastructures, ensuring optimal uptime and reliability.
Diagnosed and resolved outages in the Global Backbone using Juniper technology.
Created and managed tickets for network incidents, coordinating with on-site technicians as necessary.
Handled incoming communications, providing timely updates and resolutions to stakeholders.
Utilized ServiceNow for trouble ticket management, ensuring accurate tracking and reporting.
Engaged in cross-functional collaboration via instant messaging to expedite issue resolution.
Employed various monitoring tools, including Intermapper and Oracle Coherence Monitor, to oversee network health.
Experience
5-7 Years
Level
Senior
Education
BSIT
Noc Analyst Resume
Objective : Skilled NOC Analyst with 2 years of experience in network monitoring and incident response. Adept at diagnosing system issues and optimizing network performance to ensure seamless operations. Passionate about utilizing technical expertise to enhance service reliability and contribute effectively to a collaborative team environment.
Monitored network performance using tools such as Nagios, Cacti, and Netcool.
Managed critical communications and updates promptly.
Adhered to established processes and standard operating procedures.
Collaborated with Unix, Networking, and Help Desk teams for effective troubleshooting.
Generated daily production and change management reports for transparency.
Monitored customer-facing systems to ensure high availability.
Assisted in creating and maintaining network documentation.
Experience
0-2 Years
Level
Entry Level
Education
B.S. IT
Assistant NOC Analyst Resume
Objective : Proficient Assistant NOC Analyst with 5 years of experience in network monitoring and support. Expertise in troubleshooting system performance and optimizing network operations. Dedicated to enhancing service quality and operational efficiency. Ready to leverage technical skills to contribute to a high-performing team in a fast-paced environment.
Analyzed data and metrics to identify operational trends, ensuring timely responses to system behavior changes.
Managed escalations from customer care and engineering to resolve network issues effectively.
Facilitated outage bridge calls, coordinating resources for swift resolution of service-impacting events.
Maintained precise incident timelines and status reports for effective communication.
Executed routine system maintenance, including change requests and patch applications.
Correlated events across subsystems to identify root causes of network issues.
Troubleshot Unix and Windows systems to resolve initial minor problems efficiently.
Experience
2-5 Years
Level
Junior
Education
B.S. IT
Noc Analyst Resume
Objective : Resourceful NOC Analyst with 5 years of experience in network and system monitoring. Expertise in diagnosing issues and implementing solutions to optimize performance and reliability. Proven track record in enhancing operational workflows and providing top-tier technical support. Committed to leveraging analytical skills to ensure seamless network operations and contribute effectively to team success.
Identified and escalated complex technical issues to engineering teams, ensuring swift resolution.
Proactively monitored network servers and applications, escalating critical incidents as necessary.
Coordinated with technical teams to facilitate efficient troubleshooting and resolution processes.
Tracked and documented problems using ticketing systems, maintaining clear communication with stakeholders.
Monitored the network environment using Cisco tools, providing remote support to customers.
Evaluated and prioritized support requests from clients, ensuring timely assistance.
Maintained comprehensive documentation of daily events and incident resolution activities.
Experience
2-5 Years
Level
Junior
Education
B.S. IT
Lead NOC Analyst Resume
Summary : Dynamic Lead NOC Analyst with over 10 years of experience in overseeing network operations and incident management. Expert in optimizing performance, leading technical teams, and enhancing system reliability through strategic initiatives. Adept at fostering collaboration across departments to ensure seamless service delivery and operational excellence.
Skills : Data Analysis, Service Level Agreements, Documentation Skills, Problem Solving
Description :
Delivered exceptional support via phone, email, and web for complex technical issues.
Utilized advanced monitoring tools to oversee network performance and ensure service availability.
Served as Level III support, resolving escalated issues and mentoring junior staff.
Identified root causes of network and security incidents for effective resolution.
Managed hardware resources and ensured compliance with SLA requirements.
Conducted thorough investigations into hardware failures and change management violations.
Collaborated with cross-functional teams to enhance operational workflows and service delivery.
Experience
7-10 Years
Level
Management
Education
B.S. IT
Noc Analyst Resume
Headline : Accomplished NOC Analyst with 7 years of experience in network performance monitoring and incident management. Expertise in identifying and resolving complex issues to ensure optimal system functionality. Proven track record of enhancing service delivery and operational efficiency through strategic troubleshooting and proactive measures. Committed to driving continuous improvement in network operations.
Provided expert support for network infrastructures, ensuring optimal performance and uptime.
Monitored system performance and executed troubleshooting procedures for timely issue resolution.
Documented technical findings and escalated issues to management for effective resolution.
Maintained and updated the NOC Incident Management database, enhancing data accuracy and reporting.
Collaborated with cross-functional teams to implement changes and upgrades, improving overall system efficiency.
Reviewed and analyzed daily Request for Change Management reports to assess impact on monitored systems.
Utilized various network management tools to ensure comprehensive coverage of network services.
Experience
5-7 Years
Level
Senior
Education
B.S. IT
Junior NOC Analyst Resume
Objective : Motivated Junior NOC Analyst with 2 years of experience in network monitoring and incident management. Skilled in troubleshooting, optimizing network performance, and providing technical support to ensure seamless operations. Enthusiastic about utilizing analytical skills to enhance service reliability and contribute effectively to team objectives.
Skills : Analytical Problem Solving, Windows Server Administration, Communication Skills, Team Collaboration, Time Management, Network Configuration
Description :
Generated daily status reports for NOC management using Crystal Reports to monitor network health.
Provisioned, monitored, and troubleshot network servers, ensuring compliance with FedRAMNIST-800 53 standards.
Utilized SNMP and ICMP tools for proactive system issue resolution across various platforms.
Provided timely technical support to MSOs, ensuring minimal disruption to services.
Collaborated with SOC to conduct network vulnerability assessments and implement security measures.
Managed network trouble tickets using Remedy, tracking and resolving issues efficiently.
Created alerts for network outages, ensuring prompt communication with stakeholders.
Experience
0-2 Years
Level
Entry Level
Education
B.S. IT
Noc Analyst Resume
Headline : Seasoned NOC Analyst with 7 years of comprehensive experience in monitoring and enhancing network performance. Expertise in swiftly diagnosing and resolving complex technical issues while implementing strategies that ensure optimal service reliability. Passionate about driving operational excellence and fostering collaboration within teams to achieve superior results.
Executed comprehensive audits and turnover reports to ensure data integrity and address outstanding issues.
Developed and implemented advanced network management tools to enhance NOC capabilities and service quality.
Monitored and troubleshot Windows servers using tools like EM7, Whatsup Gold, and Solarwinds.
Configured EM7 with SNMP agents for real-time reporting on network device activities.
Utilized Remote Desktop and DRAC II to manage data center servers effectively.
Compiled and analyzed reports on bandwidth, disk space, CPU, and memory utilization to optimize performance.
Collaborated with cross-functional teams to address network outages and improve service delivery.
Experience
5-7 Years
Level
Management
Education
B.S. IT
NOC Analyst
Resume
Objective : Resourceful NOC Analyst with 2 years of hands-on experience in monitoring network performance and addressing technical issues. Proficient in utilizing troubleshooting tools to enhance system reliability and streamline operations. Eager to leverage analytical skills to support a high-performance team dedicated to maintaining optimal network functionality.
Skills : Data Backup, Firewall Management, Vpn Configuration, Troubleshooting, Operating Systems
Description :
Monitored network performance and availability to ensure optimal service delivery.
Collaborated with webmasters to manage website content and resolve VPN access issues.
Conducted remote troubleshooting for cell site-related issues in a 24/7 NOC environment.
Coordinated with field engineers to resolve location measurement unit (LMU) issues.
Provided Tier I and II network support for various technologies including Lucent, Siemens, and LTE.
Maintained effective communication with Technology Division Managers and vendors.
Generated comprehensive reports on telecommunications circuits using Microsoft Excel.
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