A NOC Manager works for the telecommunications sectors and takes responsibility for coordinating network operations center teams. Typical roles and responsibilities are listed on the NOC Manager Resume as – providing guidance to technical teams, solving networking problems, training junior employees, reporting to technical teams, updating network software, overseeing the daily operations of the NOC, recruiting and training team members, coaching and providing feedback, managing team performance, and preparing reports for the management. Part of the job description also lists duties such as handling escalated issues and training users in the proper use of hardware and software.
Those seeking this job role must be able to denote on the resume the following skills and abilities – networking expertise, managerial skills, telecommunication knowledge, and versatile management skills. Employers usually pick resumes that showcase a degree in areas such as computer science, information technology, and telecommunication engineering.
Objective : Creating individual career based goals for NOC Technicians and provided regular training to support career development, and also Helping design and implement a system for weekly ticket audits to ensure employees followed company procedures and tied employee performance directly to quarterly bonuses.
Skills : Experience in Network installation, Configuration.
Description :
Displayed strong qualities of leadership and initiative while being able to assist in the oversight of the NOC's daily activities.
Responsible for managing and developing a team of experts responsible for delivering the industry's best network operations support for our clients.
Coached my team to successfully execute on common processes and procedures and lead my team to continually raise the industry bar by driving innovation, efficiency and customer experience improvements.
Led and managed a team of technically advanced experts and directs the team to follow documented standard operating procedures.
Guided the development and thoroughness of existing documentation to constantly improve the network environment.
Measured and managed team performance for ticket resolution and environment alert resolution.
Communicated information both to senior management as well as local Operations team regarding necessary process/procedures and adjustments.
Experience
2-5 Years
Level
Executive
Education
MS
NOC Manager Resume
Objective : NOC Manager with 3 years of experience in Performing weekly scrub of North America Supercharger sites and follow up with service teams on solutions for sites, Maintaining accountability on site at all times, and also Leading weekly check-ins prior to major holidays and weather watch events to review priority sites.
Skills : Powerpoint, Planning Skills.
Description :
Responsible for the 24 x 7 x 365 operation of a mid-sized corporate NOC/Data Center environment.
Deployed and configured the operating systems for the physical and Virtual Windows based servers in corporate Data Center.
Submitted Incidents, Requests and Change Orders via CA Service Desk.
Oversaw enterprise infrastructure monitoring, supporting several medical facilities in multiple markets.
Responsible for departmental Infrastructure contracts, OpEx budget approvals and CER recommendations.
Prepared and reviewed Standard Operating Procedures (SOP), project progress reports, capacity and maintenance dashboards.
Managed, trained and hired team of Technical Support Specialists.
Experience
2-5 Years
Level
Executive
Education
BS
NOC Manager Resume
Summary : Participating in Corporate continuous improvement initiatives to enhance service, efficiency, and profitability, and also Conducting weekly team meetings, Participating in inter-departmental meetings, conferences, and planning.
Became the Network Operations Center Manager during the start of the second merger.
Trouble ticket statistical tracking and reporting, coaching agents on soft skills / proper note taking, priorities and punctuality.
Interfaced weekly on several conference calls with customers to discuss any questions or concerns and also interface with VP and C-level executives to report on the state of the department.
Still served as a subject matter expert on as much as I possibly can as I am also responsible for training new employees.
Served as an escalation contact for the on duty agents as well as customers.
Assisted the IT department when our local IT manager is out with desktop PC, email, and phone issues around the company as well.
Supported the facility desktop environment by installing new hardware and software, installing patches and transferring user data.
Experience
7-10 Years
Level
Management
Education
MS
NOC Manager Resume
Summary : Meeting the milestone deadlines set by project managers and clients for deployments activities, and also Communicating changes, enhancements, and modifications through written documentation to project sponsors and other stakeholders, so that issues and solutions are understood.
Skills : Designing Skills, Administrative Skills.
Description :
Worked with and managed a team of unique individuals to develop a video game.
Used apps like MindNode, GOTOMeeting, OmniPlan & Focus, Xcode, Unity2D, and MonoDevelop.
Programmed in C#, Objective-C, and Design Patterns JavaScript completely self taught at the time.
Shipped and received parts, building on sight and Carthage, CocoaPods remote work from home to ping and test servers running call center technology.
Communicated with Software engineers for configuration.
Managed a network operating center with one other manager.
Cabled configuration and administrative support for remote team.
Experience
7-10 Years
Level
Management
Education
Bachelors
NOC Manager Resume
Objective : Managing day-to-day Operations within the RetroFits Managed Services Division (NOC, Help Desk, Dispatch BreakFix), including quarterbacking and overseeing each team to ensure consistent and streamlined processes.
Skills : Planning Skills, Change Management.
Description :
Responsible for root cause analysis of network-related anomalies and developing strategies to mitigate repeat issues.
Standardized the Change Management processes across all technical departments of the Charter Cable operation including CMTS, Network Engineering, Outside Plant, and Digital Services.
Developed processes and procedures to proactively identify and resolve potential issues with network and video equipment before they become customer service affecting.
Developed performance metrics for all NOC engineering staff, which reduced overall MTTR statistics across all aspects of the Charter network.
Standardized the ACL implementation process, improving network security.
Managed/mentored network engineering staff responsible for commercial enterprise network designs and deployments.
Managed the NOC transition between the legacy Bresnan/Cablevision network tools, to Charter's software platforms.
Experience
2-5 Years
Level
Executive
Education
GED
NOC Manager Resume
Summary : NOC Manager with global experience. Contributed to projects in multiple roles as project manager, project engineer and stakeholder. Cultivate a strong sense of teamwork and pride in achieving company objectives.
Maintained budget and professional development criteria for the department.
Lead NMC Analyst and User/Administration teams.
Coordinated operational processes and procedures with other members of management, maintained a budget and facilitated project management.
Interacted directly with customer management to discuss operational issues and status reports.
Coordinated operations between the engineers and the NMC.
Produced detailed weekly and monthly reports on network health for the customers.
Experience
10+ Years
Level
Senior
Education
Bachelors
NOC Manager Resume
Objective : Overseeing the monitoring of customer workstations, servers, and networks to ensure RetroFit meets and exceeds Service Level Agreement (SLA) requirements and business systems availability targets.
Skills : Service Manager, Loading Skills.
Description :
Responsible for 24x7 both internal and customer support to the Bon Carre commercial data center in Baton Rouge 20,000 Sq.
Installed and configured measureware agents and vpo software on client's servers.
Trained NOC personnel in VPO operations, helpdesk support and the creation of NOC related technical manuals, policies and procedures.
Provided assistance to Networking group to resolve network issues, including troubleshooting, parts replacement and configuration.
Built and configured hardware, load OS, service packs, patches and third party applications .My datacenter background and high initiative resulted in being promoted to NOC Manager.
Included helpdesk customer support on hw/sw issues as well as network issues.
Submitted and tracked trouble tickets via Remedy.
Experience
2-5 Years
Level
Executive
Education
High School Diploma
NOC Manager Resume
Headline : An effective leader with forward vision that is comfortable managing multiple priorities in a high stress environment. Strengths include ability to analyze business and operation processes and successfully implement process improvement to increase efficiency.
Skills : Training Skills, Communication Skills.
Description :
In charged of the Network Operation Centre Responsible of network failure related customer claim's analysis Customer care support.
Created quarterly reports and presentations for Continental Airlines.
Received calls from internal and external customers to provide technical support via verbal instructions and remote support (RDP, TEM, VNC).
Responsible for creating and delivering internal and external communication that instills customer confidence.
Effectively communicated with both internal and external customers using both written and verbal forms.
Managed a 24/7/365 Network Operations Center.
Recommended strategies for improving network performance creating Key Performance Indicators and implementing them to the team Perform Pre and Post RCA's.
Experience
5-7 Years
Level
Executive
Education
MS
NOC Manager Resume
Summary : NOC Manager professional with extensive knowledge and experience in systems installation, customization, implementation and management. Proven to be effective in consulting, customer service and business communications. A management based outlook used to manage time and resources with an eye towards meeting customer expectations. Experience in: Customer Service Networks Quality Systems Hardware Debug and Diagnosis Techniques NOC/Data Center Management Systems Analysis Training Skills.
Skills : Customer Service , Software Fit/Gap Analysis, Microsoft O/S From DOS 2.xx To Present, Training Users At All Levels, Database Design, Implementation And Modification.
Description :
Directly managed a staff of 30 covering a 10,000 server datacenter 24/7/365.
Trained and audited call center for end customer satisfaction.
Worked to keep 99.9999% uptime.
Trained all new staff to understand networking as it relates to a NOC.
Handled all delicate and important customer escalations by telephone and email.
Kept all staff moving forward to next level technician rating, praising & promoting.
Began implementation of Crosby Quality systems.
Experience
10+ Years
Level
Senior
Education
GED
NOC Manager Resume
Summary : Implementing appropriate controls and quality assurance; ensuring adherence to FEMA processes and procedures, consistent and efficient trouble resolution, error reduction, and continuous process improvement.
Skills : Troubleshooting, Analyst.
Description :
Attended customer meetings for improvement processes.
Developed a training program for our engineers and implemented Run lead on Projects to identify problems on the network and push engineering to fix linear routes and potential outage scenarios for our future customers.
Analyzed, and identified root causes for issues on the network.
Managed IP Backbone and Transport network Train new support engineers Conduct Post Mortems with lead teams to find opportunities across organizations.
Managed a group of technicians to make sure issues were worked based on priority.
Worked on escalated tickets to ensure service level agreements were met.
Assisted with maintenance of our internal networks.
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