A NOC Operator is responsible for monitoring operations, servicing servers, network and telecommunication equipment in data centers, and other similar facilities. Work activities carried out on daily basis are listed on the NOC Operator Resume as – monitoring data center infrastructure, servers, computer networks for issues, checking performances of CPU, taking responsibility for network performance, monitoring breaches of service level agreements; updating the clients, vendors and 3rd party providers, inspecting support systems, assessing problems, identifying the problem and troubleshooting it, escalating the issues to the superiors; and continuously monitoring systems through various tools.
Candidates are expected to have an associate’s degree in the field of computer science, information technology, or any other related discipline. Necessary certification such as network + will be helpful. Other crucial skills include conversant with networking protocols; scripting experience in Python, Bash, and Perl; well-versed with the functioning of networking equipment, switches, routers, and firewalls;
Objective : Dedicated NOC Operator with 2 years of experience in monitoring and managing IT systems. Proficient in troubleshooting network issues and ensuring optimal performance across platforms. Skilled in utilizing industry-standard tools to enhance operational efficiency. Committed to delivering exceptional technical support while fostering teamwork and continuous improvement.
Created and updated incident tickets using BMC Remedy, ensuring timely resolution of issues.
Generated detailed reports for engineering teams to track open incidents and change requests.
Operated EMC NetWorker Console for tape management, including adding and extracting LTO tapes from libraries.
Produced SecureSync reports prior to tape exchanges with Iron Mountain for compliance.
Monitored various systems using SolarWinds and CA Spectrum to ensure optimal performance.
Troubleshot server and hardware issues, maintaining operational continuity.
Oversaw Electrical and Mechanical systems, reporting anomalies to ensure reliability.
Experience
0-2 Years
Level
Entry Level
Education
AAS IT
Junior NOC Operator Resume
Objective : Enthusiastic Junior NOC Operator with 2 years of hands-on experience in monitoring and troubleshooting network systems. Adept at utilizing advanced monitoring tools to ensure system reliability and performance. Passionate about providing exceptional technical support and collaborating with team members to drive continuous improvement in operational processes.
Skills : Itil Foundations, Data Analysis, Performance Monitoring, Network Security, Root Cause Analysis
Description :
Troubleshot and managed WAN/LAN infrastructures, ensuring swift resolution of network faults and system alerts.
Monitored the Energy Management System (EMS) for cyber vulnerabilities and operational performance.
Utilized TripWire and Splunk for real-time cybersecurity monitoring and incident detection.
Evaluated cyber threats and escalated critical issues to senior EMS support personnel.
Executed security checks and quality controls to ensure software integrity and performance.
Coordinated network maintenance activities, adhering to Change Management protocols.
Managed network performance using tools like Fault Management Spectrum and eHealth to optimize system reliability.
Experience
0-2 Years
Level
Junior
Education
AAS IT
NOC Operator Resume
Headline : Results-oriented NOC Operator with 7 years of extensive experience in monitoring, troubleshooting, and optimizing IT systems. Expert in utilizing advanced monitoring tools and protocols to ensure seamless operations and rapid issue resolution. Dedicated to enhancing service quality and operational efficiency while fostering a collaborative team environment.
Ensured successful data transmissions to The Clearing House, identifying and resolving production issues promptly.
Monitored and supported multiple applications using Unisys mainframe software, with expertise in ACH and electronic funds transfer systems.
Handled OFAC supervisory messages via CHIPS, ensuring compliance and operational integrity.
Provided timely and professional responses to customer inquiries, collaborating with various departments as needed.
Administered system operations, executing diagnostic tests and monitoring activity schedules throughout the day.
Investigated and documented production issues, liaising directly with customers and vendors to resolve connectivity problems.
Managed issue logging through the ITSM ticket system, tracking progress and ensuring resolution.
Experience
5-7 Years
Level
Senior
Education
BSIT
Associate NOC Operator Resume
Objective : Proficient Associate NOC Operator with 2 years of experience in monitoring and troubleshooting network systems. Demonstrated ability to identify and resolve issues swiftly, ensuring high system reliability. Adept at using monitoring tools to enhance performance and operational efficiency. Eager to contribute technical expertise and collaborate with teams to drive continuous improvement.
Skills : Documentation Skills, Network Troubleshooting, Problem Solving, Time Management, Team Collaboration, Troubleshooting Skills
Description :
Monitored and analyzed network performance to ensure optimal service delivery.
Troubleshot and resolved network-related issues in collaboration with field technicians.
Maintained strict adherence to service level agreements by managing NOC escalation timelines.
Diagnosed faults and coordinated resolutions with relevant departments.
Engaged with cross-departmental teams to address network issues effectively.
Contributed to the refinement of operational processes in partnership with NOC management.
Produced detailed reports on network incidents and performance metrics.
Experience
0-2 Years
Level
Entry Level
Education
A.S. IT
NOC Operator Resume
Summary : Accomplished NOC Operator with 10 years of extensive experience in monitoring, troubleshooting, and optimizing network systems for maximum performance. Expertise in utilizing advanced monitoring tools to ensure service reliability and swift issue resolution. Passionate about enhancing operational efficiency and delivering top-tier technical support while fostering a culture of collaboration and continuous improvement.
Skills : Cable Management And Termination, Office Suite Proficiency, Audio/visual Equipment Setup, Soldering Techniques For Repairs, Alert Management, Change Management
Description :
Managed all carrier contracts, orders, and trouble tickets to ensure seamless service delivery.
Facilitated internal customer support by efficiently opening and tracking trouble tickets for phone systems.
Coordinated dispatch of technicians to job sites, optimizing response times and resource allocation.
Oversaw operation of on-air equipment, ensuring high-quality final signals for broadcasts.
Executed daily programming and playlist management using the Leitch automation system.
Monitored and managed the quality of audio/video programming, implementing corrective actions as needed.
Conducted routine audits of system performance to identify and address potential issues proactively.
Experience
7-10 Years
Level
Management
Education
AAS in NT
Assistant NOC Operator Resume
Objective : Proficient Assistant NOC Operator with 2 years of experience in system monitoring and network management. Experienced in diagnosing and resolving technical issues to maintain optimal system performance. Familiar with industry-standard tools and committed to providing exceptional technical support while promoting collaboration and operational excellence.
Supported Mediacom's backbone infrastructure, ensuring reliable Internet, Email, and VoIP services for subscribers.
Monitored and troubleshot network alerts, effectively managing server and network equipment performance.
Served as a subject matter expert in complex technical issues, ensuring adherence to company policies and procedures.
Demonstrated ability to thrive in high-pressure environments, managing multiple tasks efficiently.
Troubleshot fiber backbone issues using SONET and DWDM, overseeing maintenance requests.
Diagnosed VoIP service issues, collaborating with teams to resolve problems swiftly.
Engaged local carriers to report and follow up on circuit issues until restoration.
Experience
0-2 Years
Level
Fresher
Education
AAS IT
NOC Operator Resume
Summary : Accomplished NOC Operator with a decade of experience in overseeing and optimizing network operations. Adept at swiftly diagnosing and resolving complex technical issues to ensure uninterrupted service delivery. Proficient in leveraging advanced monitoring tools to enhance system performance and reliability, while fostering a culture of collaboration and continuous improvement.
Skills : Windows Server Administration, Network Configuration And Management, System Troubleshooting And Support, End-user Support, Cross-platform Compatibility, Remote Monitoring
Description :
Provided comprehensive on-site support for monitoring systems, ensuring optimal performance.
Monitored system and data center health using Nagios and other advanced tools.
Acted as a crucial point of contact during emergency hardware failures, facilitating swift resolutions.
Escalated critical issues to system administrators, ensuring timely problem resolution.
Conducted thorough checks of game titles for network connectivity and functionality.
Performed periodic inventory audits in the data center to maintain asset accuracy.
Designed and managed internal network configurations to optimize data center operations.
Experience
10+ Years
Level
Executive
Education
BSc IT
Senior NOC Operator Resume
Headline : Accomplished Senior NOC Operator with 7 years of experience in monitoring and optimizing network systems. Expertise in diagnosing complex issues and ensuring system reliability through advanced tools and protocols. Proven track record in enhancing operational efficiency and delivering superior technical support while fostering a collaborative team environment.
Oversaw the monitoring and management of Cisco IP core equipment, ensuring optimal performance.
Administered satellite platforms including Viasat and SCPC, enhancing service stability.
Monitored network activity for a major advertising firm, ensuring reliable service delivery.
Maintained shift logs and communicated potential technical issues to the team.
Assisted in server installations and migrations, improving infrastructure capacity.
Responded to alerts and provided technical support, ensuring network availability for users.
Streamlined reporting processes to enhance operational efficiency and data accuracy.
Experience
5-7 Years
Level
Senior
Education
B.S. IT
NOC Operator Resume
Objective : Proficient NOC Operator with 2 years of experience in overseeing and maintaining network systems. Skilled in real-time monitoring, incident resolution, and optimizing IT performance. Experienced in using industry-standard tools to ensure system reliability and enhance operational workflows. Eager to leverage technical expertise to improve service delivery and support team objectives.
Monitored network performance and generated reports to identify potential issues.
Created detailed trouble tickets and collaborated with engineers for effective resolution.
Provided support for various IT services, including SQL databases and network tools.
Communicated daily with management regarding network status and system updates.
Assisted affiliates in optimizing their network performance and troubleshooting issues.
Maintained accurate logs of daily operations and incidents for reference.
Recorded and managed incoming data feeds to ensure system integrity.
Experience
0-2 Years
Level
Fresher
Education
AAS in Network Admin
NOC Operator Resume
Objective : Accomplished NOC Operator with 5 years of experience in overseeing IT systems, ensuring optimal functionality and security. Proficient in diagnosing network issues and utilizing advanced monitoring tools to enhance operational efficiency. Committed to maintaining high service availability while driving continuous improvement and effective team collaboration.
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