A NOC Supervisor works in the telecommunication field and takes responsibility for overseeing and coordinating the network operations center teams. Typical work activities listed on the NOC Supervisor Resume include the following – providing guidance to technical teams, updating network software, solving networking problems, training junior employees; overseeing the intricate network devices, monitoring the network systems and components; performing troubleshooting tasks, ensuring proper operations of routers, switches, and firewalls; providing preventive maintenance of network equipment, and maintaining a detailed log of document calls and service results.
To ensure success in this field, the following skills are needed – the ability to diagnose the exact problems, and to solve technical issues; familiarity with network technologies, profound knowledge of computer operating systems, and the ability to stay attentive and respond to alarm signals. The job requires a degree in computer or electronics engineering to the least.
Summary : To bring my skills to the company where I can play an integral role in the growth of the company and where I too can grow while facing challenges and implementing solutions along the way.
Managed project teams and performed a broad range of support activities to facilitate the effective execution and management of IT projects within the constraints of scope, quality, time and cost.
Dedicated to providing exceptional customer service.
Maintained and updated the system (Siterra) (e.g. License abstraction, rent/electric payments, and annual increases of rent/electric and terminated sites).
Responsible to ensure that all data transmissions to and from The Clearing House are monitored and executed successfully thru the system, which includes.
Identified, investigated, escalation, and resolution of all internal production or customer-related issues in a timely and efficient manner.
Monitored and Supported multiple applications via Unisys mainframe software, Knowledge of ACH, electronic funds transfer systems, CHIPS and Fed Wire.
Responsible for sending OFAC supervisory via CHIPS.
Experience
7-10 Years
Level
Management
Education
MS
NOC Supervisor Resume
Headline : To obtain a position in the NOC Supervisor field that will utilize the skills I have acquired while attending ITT Technical Institute and experience in the field.
Effectively managed 3 licensed nurses and 7 CNA's as they delivered care to 99 patients (15-20 skilled) during the NOC shift.
Ensured that routine nursing care is provided to meet the daily nursing care of each resident.
Assisted the Director of Nursing in directing the day-to-day functions of the nursing activities in accordance with current rules, regulations, and guidelines that govern the long-term care facility.
Ensured that established policies and procedures, are followed by all departmental personnel.
Conducted electronic medical chart audits.
Trained new and current employees on the use of Point Click Care.
Developed and implemented nursing care plans.
Experience
5-7 Years
Level
Executive
Education
GED
NOC Supervisor Resume
Objective : Obtain a NOC Supervisor position in an environment, which encourage personal development where I can maximize my leadership and management skills, quality assurance, and training experience.
Ensured adequate 24x7 coverage within two geographically diverse offices (USA, & India) for the NOC personnel to continuously monitor of all services, and ensure that every reasonable effort is made to restore the service as quickly as possible in the event of an incident.
Managed and led the offshore office in India with six team members.
Ensured day-to-day work tasks are completed productively.
Reviewed quality of work (e.g. tickets accuracy, completion of daily checklist, and ticket summaries).
Ensured process and procedure are followed to meet the company's standard.
Prioritized workload and met deadlines to ensure operations are not adversely impacted.
Oversaw project and team assignments to ensure that all tasks and projects are managed efficiently and the roles of team members are clearly defined.
Experience
2-5 Years
Level
Executive
Education
MS
NOC Supervisor Resume
Objective : Seeking a NOC Supervisor position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.
Supported internal and external customers across 12 states monitoring HFC cable plant, IP network, and optical transport components in a 24x7 365 facility.
Supervised 30+ surveillance technicians who monitor and resolve issues on HFC, fiber optic, and IP network elements including broadband routers (Cisco, Motorola, Arris), VOD and digital video equipment, local and remote service delivery locations.
Assisted in training NOC technicians and over 25 dispatch departments on Remedy trouble ticketing system, NOC processes and a multitude of support applications.
Provided maintenance, installation, and break/fix support on routers for the southern division of Comcast.
Onsite and remoted helpdesk support for employees with hardware/software issues.
Managed training initiatives in preparation for new job functions, network components, and tools.
Created/Input goals into merit system for subordinates and complete quarterly and annual reviews.
Experience
2-5 Years
Level
Junior
Education
G.E.D
NOC Supervisor Resume
Objective : As a NOC Supervisor, responsible for overseeing the NOC technicians and specialists assigned to the Surveillance Team, ensuring that the Surveillance Team effectively and efficiently triages all alarms within 30 minutes of presentation as actionable or un-actionable and creates high-quality tickets/N.I.s.
Skills : Planning Skills, Training Skills.
Description :
Monitored and Performed fault isolation, and repair tasks remotely on DWDM, SDH, Voice, and IP equipment.
Worked within specified processes, handing off to internal support agencies within Level 3.
Built up working relationships with other departments, in terms of projects / support and training.
Received customer faults / queries, resolve and follow-up and close with the customer.
Included diagnostic, configuration and performance management on Level 3's customer services.
Acted as the first and second point of Contact and Escalation for all Customers, Vendor faults / queries resolution, follow-up and team issues.
Ensured timely and effective Technical and Management escalation on all customer Vendor issues.
Experience
2-5 Years
Level
Executive
Education
GED
NOC Supervisor Resume
Objective : Seeking a NOC Supervisor position in a diverse organization with an opportunity for professional development and advancement.
Skills : managing Skills, Analyst.
Description :
Successfully led and managed 28 Network Specialists during the VZ3 acquisition and conversion.
Created new work instructions and procedures, which are aligned with Frontier core values.
Supported field operations with trouble restorations of Frontiers SONET, DWDM, Class V Switching, Motorola GPON, Adtran 5000, 1248, 1148, TCP/IP, Alcatel 7950, Juniper MX480, and Frontier DSLAMs.
Analyzed circuit layout reports, isolated problem areas, repaired degradations and outages.
Held daily shift meeting with employees discussing the health of the network and matters imperative to the business.
Trained and led NOC employees to ensure daily departmental objectives are met.
Developed NOC employee metrics used to measure employee quality of output and quantity of output.
Experience
2-5 Years
Level
Junior
Education
Bachelor's
NOC Supervisor Resume
Summary : Responsible for Continuously monitoring Netcool sessions to ensure specialists are effectively triaging all alarms within 30 minutes of presentation, Achieving less than 10% of alarms with Investigating Trouble, and NOT SET response codes during your shift.
Skills : Supervising Skills, Critical Thinking.
Description :
Implemented and troubleshoot VPN tunnels between Cisco ASA and Netscreen firewalls.
Implemented and troubleshoot HAIPE tunnels on Viasat KG255 and L3 Talon cards.
Configured and troubleshoot VOIP calls in Cisco Call Manager, Asterisk Cisco IP phones and Klas routers.
Created custom reports in Solar Winds to track bandwidth usage.
Assisted executives with the implementation of methods of procedure for improving day-to-day network operation functionality.
Responsible for creating employee schedules and administering the payroll for the department.
Engaged in configuration, fault isolation, repair, ops acceptance, maintenance activities.
Experience
10+ Years
Level
Senior
Education
GED
NOC Supervisor Resume
Headline : Extensive experience in management, technical project management, system development and administration, training, and technical writing. Skilled in managing various technical and non-technical staff including system administrators, desktop technicians, help desk technicians, trainers, and technical writers.
Skills : Project Management, Implementation, Management, Network Administration, System Administration, IT Management.
Description :
Supervised and provided direction and support to the personnel and resources of the operations team to better utilize strengths, build team cohesion and define the network trouble resolution process within Lumos for all its networks.
Coordinated training, maintaining a daily/weekly/monthly schedule and developing and maintaining operations processes and policies.
Communicated daily with many departments within Lumos, other telecommunication providers and vendors and customers to discuss and coordinate all network troubles/outages and projects to assure customer accounts are properly controlled.
Participated in meetings and group discussions to incorporate new network elements into the Lumos Network.
Reviewed, created and established improved internal Network Operations tracking processes to assist in prioritizing projects, meeting commitments to customers and improvement of the exchange of information in and out of the Network Operations organization.
Represented the organization in various committees designed to plan, evaluate, and incorporate new technologies or process.
Compiled data for reporting purposes and special projects.
Experience
5-7 Years
Level
Executive
Education
GED
NOC Supervisor Resume
Summary : Seeking a NOC Supervisor position utilizing my qualifications skills to contribute and grow in the company/organization.
Skills : Unix, Communication Skills, Customer Service, Computer Skills, Troubleshooting.
Description :
Collaborated with managers, directors, and VP level stakeholders to formalize plans, facilitate tradeoff discussions, and triage issues.
Managed vendor/partner relationships.
Developed and delegated assignments of diverse and complex scope to appropriate NOC Lead ASE(s) Identified needed training for NOC resources and delegated to NOC ASE Leads to acquire knowledge and provide training.
Performed administrative duties to assist NOC Manager, to include NOC resource scheduling, and compiling various reports.
Ensured NOC ASE(s) comply with MobiTV NOC guidelines, and enforcing corrective action when needed.
Provided guidance to NOC resources in their career path within MobiTV, to include assisting with acquiring needed training to meet those goals.
Assisted the Network Operations Manager with establishing and managing the expense and capital budgets.
Experience
7-10 Years
Level
Management
Education
AAS In Computer Technology
NOC Supervisor Resume
Objective : As a NOC Supervisor, responsible for Answering and directing all incoming phone calls to the appropriate person and/or takes and distributes messages promptly and Responds to emails, Monitoring pendant calls, document time and reason for repeated calls.
Skills : Customer Service, Detail-Oriented.
Description :
Generated and published daily operational report for every IT department to review and discuss.
Maintained harmony and understanding between different IT groups, receive and give training, setting up meetings, assist and provide with SOP(standard operational procedure), introduce and update department policies, keep the department's doctree and manuals up to date.
Worked with the company's auditors to comply with Sarbanes-Oxley Act, provide them complete and detailed documentations when requested.
Generated a report in detail and complete form for ongoing and resolved outages, which provided a tracking record for manager's post-mortem meetings.
Developed training plans and documentation and managed the qualification schedule of new employees.
Coordinated training courses with vendors to be delivered to the NOC team.
Setup auto-routing feature in Remedy ticketing system and ensured 100% ticket routing accuracy.
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