Online Banking Specialist Resume Samples

Description :

1. Received Incoming Calls Log Complaints/Compliments Give Technical help with lockouts/resets for online banking Process payments/refund fees Compass (pop money).
2. Trained Co-Workers to be more efficient and teach them new programs by sitting with them for 1 hour at a time and training new reps in On Job Training.
3. Coordinated the fun at work team, plan and organize events month to month, scheduling meetings, give presentations at the meetings, managing monthly budget, completing expense reports, responsible for over 150 Co-Workers not including management.
4. Supervised internal employees during the clean-up project.
5. Worked closely with programmers to develop new online banking applications.
6. Answered incoming calls Assist customers with online banking Reset passwords Great customer service and communication skills.
7. Resolved any issue involving Bill payments or system errors involving Online Banking.

Experience

5-7 Years

Level

Executive

Education

GED

Description :

1. Provided assistance to customers via oral or verbal communication about accessing the online banking website.
2. Prepared report for bank executive for tracking business customer trends in wire transfers.
3. Ran daily reports three times a day to process customer originated transactions submitted through online banking.
4. Verified for completion large dollar amount transfers such as wire transfers and payroll.
5. Trained new tellers and customer service representatives on how to sell Online Banking.
6. Provided administrative assistance to Electronic Banking Manager and Payments Officer.
7. Supported by other members in the Electronic Banking Department.

Experience

2-5 Years

Level

Executive

Education

BS

Description :

1. Responsible for ensuring high customer service expectations by assisting with a variety of duties.
2. Received special recognition from several customers and other branch employees for customer service and ability to assist them in a timely manner.
3. Scored between 80 and 100% on regulation tests that are required to maintain ongoing training for the position.
4. Able to demonstrate consistently at my job are my ability to handle high volumes of calls, handling each one with confidentiality and accuracy.
5. Able to utilize Microsoft programs more frequently, I am able to handle high-stress situations with ease and confidence.
6. Discussed cases and resolutions with clients forwarded by the contact centers; Wrote letters of response to The Federal Reserve Board, The North Carolina State Banking Commission, and the Better Business Bureau adhering to their formats and timelines.
7. Handled all online and software banking inquiries forwarded by the contact centers, phone calls from clients with previous issues, and bank colleagues.

Experience

2-5 Years

Level

Junior

Education

MS

Description :

1. Supervised escalated concerns of clients forwarded from the contact centers.
2. Handled client concerns regarding connectivity issues with Intuit Software brands.
3. Investigated and resolved Bill Pay concerns for clients.
4. Worked with third party bill pay processor and numerous payees including merchants and individuals.
5. Acted in a managerial capacity to resolve issues and complaints.
6. Investigated cases forwarded by contact centers, The Federal Reserve Board, The North Carolina State Banking Commission, and the Better Business Bureau.
7. Engaged customers by phone with information and suggestions for new financial products or services.

Experience

5-7 Years

Level

Executive

Education

Diploma

Description :

1. Provided support to Treasury Management Sales by coordinating implementations for new and existing clients.
2. Prepared and tracked customer agreements, authorizations, and approvals.
3. Provided timely, informative reports to clients on the status of product implementations.
4. Ensured successful, accurate, and timely implementation of Treasury Management Services for clients.
5. Provided high-quality client support of consumer online Banking, business online banking, mobile banking, and Treasury Management products and services.
6. Performed quality control, call back, retention, and archival of all Online Banking related forms and documents.
7. Identified test system issues, user acceptance testing, and report findings to the Digital Banking Manager.

Experience

5-7 Years

Level

Junior

Education

High School Diploma

Description :

1. Responsible for analyzing and resolving problems quickly while communicating effectively and documenting responses.
2. Troubleshoot and resolved online and mobile banking issues with an emphasis on world-class customer service.
3. Actively participated in sales meetings and focus groups, offering creative ideas to increase productivity.
4. Met or exceeded individual referral and quality referral goals.
5. Ensured compliance with applicable federal, state, and local laws and regulations while maintaining Company policies and procedures.
6. Used Time Management, Build Confidence with Customers, Sales Knowledge.
7. Conducted daily debit card fraud investigations for point of sale and online transactions.

Experience

2-5 Years

Level

Executive

Education

Business Administration

Description :

1. Assisted customers of our bank that were calling-in and help them with any of the problems they may be experiencing with their bank account.
2. Fast-paced always-changing work environment and you didn't know what to expect on a day-to-day basis.
3. Created new accounts if needed.
4. Assisted customers in the online banking enrollment process.
5. Helped customers with questions and issues regarding online banking and bill pay.
6. Verified and transmitted all domestic and international outgoing wire transfers.
7. Processed all debit card applications for debit card distribution for all customers.

Experience

2-5 Years

Level

Executive

Education

MS

Description :

1. Took inbound calls assisted customers with opening up Personal High Yield Savings and Certificate of Deposits accounts.
2. Answered any questions they had about their balances, interests earned, and transferring funds.
3. Sent out emails to customers that needed confirmation or forms sent out.
4. Walked customers through navigating their online banking profiles and how to wire their funds to another existing bank account they had with other financial institutions.
5. Assisted customers with signing in to their online banking accounts.
6. Used Excellent computer and communication skills.
7. Balanced daily ATM spreadsheet for all five branches.

Experience

5-7 Years

Level

Junior

Education

High School Diploma

Description :

1. Handled all aspects of online banking systems.
2. Handled customer service inquiries and requests and provides support to other bankers.
3. Downloaded raw data and formats into monthly reports.
4. Performed research and makes any necessary adjustments to accounts.
5. Processed and tracked incoming and outgoing wire transfers.
6. Reconciled general ledger and internal deposit accounts.
7. Processed returned items, deposit verification requests, and many other operational tasks.

Experience

2-5 Years

Level

Executive

Education

Diploma

Description :

1. Met or exceeded individual productivity and quality referral goals.
2. Analyzed and resolved problems quickly while communicating effectively and documenting responses.
3. Provided remarkable customer service by handling inbound and outbound customer service calls and offering problem resolution, resolve customer disputes such as late charges, missing payments, and misapplied payments.
4. Troubleshoot and resolved on-line and mobile banking issues with an emphasis on customer service.
5. Ensured compliance with applicable federal, state, and local laws and regulations, and Comerica's policies and procedures.
6. Ensured compliance and completion of necessary compliance related training.
7. Led OLB team, Dady, during C3 Ironman Campaign, create and design referral games to promote sales and team comradery Accomplishments Member of Recreation Activity Committee Skills Used Customer service Project Management.

Experience

5-7 Years

Level

Executive

Education

BS