An Operations Management Specialist is responsible for the smooth and efficient day-to-day operations of the facility. The exact duties vary based on the sector, but the overall responsibilities are common and are listed on the Operations Management Specialist Resume as follows – overseeing the employee’s duties, optimizing processes and procedures to attain maximum efficiency; assisting with the daily implementation of new processes; identifying ways to enhance customer experience, ordering supplies and maintaining inventory levels; training new employees and ensuring health and safety regulation compliance; tracking and reporting on operational performance, and maintaining policy and procedure documents.
Various job listings highlight the following core skills – admirable experience in operations management post, knowledge of project management and data security; profound knowledge of offering technical support; deep knowledge of relevant software and operating systems; and a solid understanding of security systems; and the ability to enhance operational processes. A relevant degree is commonplace among job applicants.
Provided high level support to management, facilitate customer concerns and problem resolution, and manage driver routes and schedules.
Created weekly staffing schedules through Excel.
Trained new hires on the use of online applications, systems, and policy and procedures.
Coached and trained drivers on customer interaction.
Managed driver complaints by trouble shooting route issues and system challenges.
Initiated daily communications between manager, supervisors, and service providers.
Assisted with retail package shipments and payments Provided personal customer support through resolutions of billing issues and resolving customer complaints.
Experience
10+ Years
Level
Senior
Education
Bachelors Of Applied Science
Sr. Operations Management Specialist Resume
Summary : Degreed professional with a unique combination of experience in Customer Service, Training and Logistics. Bilingual English/Spanish. Able to provide professional customer service and detailed execution of problem solving. Strong expertise in international customer service with key strengths in people management, problem resolution and training.
Skills : Customer Service, Management.
Description :
Took care of customer needs and dealing with concerns.
Ensured trucks met schedules, packages were loaded in the correct truck and shelf location, provided drivers with schedules and route delivery.
Reloaded trucks and sort packages for next destination.
Managed high level of customer requests, concerns and shipments intercepts.
Assisted customers with service inquiries.
Interacted with customers in a courteous and efficient manner.
Set up new tasks and procedures to improve service expectations.
Experience
10+ Years
Level
Senior
Education
Renewal In Customer Service
Jr. Operations Management Specialist Resume
Summary : Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.
Skills : Forklift Operator, Customer Service.
Description :
Collaborated directly with Business Development to coordinate services and special customer requests.
Motivated employees to improve their customer service functions.
Coordinated requests for special shipment and delivery arrangements.
Assisted in the interviewing and selection of prospective employees in coordination with the Human Resources Department.
Demonstrated proficiency of knowledge to train new employees in their designated work areas.
Directed and coordinated activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
Directed administrative activities directly related to making products or providing services.
Experience
7-10 Years
Level
Management
Education
Bachelor Of Arts
Asst. Operations Management Specialist Resume
Summary : Having over 15 years of experience in local government service, project management, economic development and logistics, diverse background provides the unique ability to perform in many arenas. Over the past 6 years have served metropolitan and rural municipalities in housing development, economic development, business recruitment, business retention and expansion, and office management.
Skills : Microsoft Office, Administrative.
Description :
Responded to telephone and computer inquiries, providing quality service to customers and associates inquiring about the status of packages.
Handled customer complaints.
Managed Letter Center Drivers and made sure Next Day Air Packages and letters were picked up from drop boxes and delivered to the airport on time.
Dealt with claims, microsoft office, and answer customer concerns gave out paperwork and administrative support.
Repeatedly met and exceeded team, departmental and personal performance goals, resulting in becoming a functional expert.
Employed in various positions and shifts within JCPenney Logistics over the last six years with great focus on process improvement, associate engagement, efficiency, cost reduction and safety.
Created an in depth comprehensive training program for order filling and returns processing.
Experience
10+ Years
Level
Senior
Education
Associates Of Science
Associate Operations Management Specialist Resume
Summary : Seeking a senior level management position with an established company that is looking for a forward thinking, goal oriented logistics and operations professional.
Skills : Microsoft Office, CRM Software, Microsoft Excel.
Description :
Monitored the Package Center Information System (PCIS).
Responded to customer requests and resolving customer concerns.
Performed account maintenance on pick-up accounts, consignee billing, etc.
Audited various internal systems and reports.
Audited time cards and submit corrections.
Performed light maintenance on hardware and software systems.
Resolved customer complaints/ concerns.
Manipulated drivers routes and schedules to keep operations running smoothly.
Experience
10+ Years
Level
Senior
Education
Master Of Science
Operations Management Specialist III Resume
Summary : Experienced Transportation Supervisor/Operations Management Specialist with years of successful experience in Sales, Marketing, and Logistics. Strong experience in managing a team of drivers, mapping delivery routes, dispatching drivers, coordinating with drivers and customer for maximum optimizations.
Skills : Microsoft Office, Operation management.
Description :
Acted as point of contact to assist UPS preferred accounts and small business accounts with their special requests.
Maintained the integrity of UPS driver DIAD boards through daily monitoring and correct any problems that may arise.
Worked as a member of a team to manage 75 package car drivers.
Managed over 50 drivers and daily routes Fielded and responded to customer service calls.
Responsible for the daily activities in operations of center to include: answering phones, dispatching drivers, customer concerns, payroll, supervise .
Managed Daily Operations of Package Center Reporting to Center Manager.
Controlled High Dollar Value Parcel's Inbound & Outbound Assuring the Proper .
Experience
7-10 Years
Level
Management
Education
Bachelor Of Science
Operations Management Specialist II Resume
Objective : To obtain a position within a team oriented organization that will allow to use educational and experiential knowledge.
Skills : Microsoft Office Word, Microsoft Excel, Management.
Description :
Responsible for supervising 63 drivers, took all the inbound call from customers and drivers.
Resolved the drivers and customers questions.
Analyzed existing routes and mapped new routes that enabled consolidation and bundling in significant efficiencies.
Liabled for maintaining high customer satisfaction by problem-solving and trouble shooting as well as assisting customers in reducing cost through efficient routing and creation of back haul revenue.
Dispatched call tags, followed up with drivers.
Managed aspects of operation of 40 to 67 physical therapy practices across the country .
Made cost effective decisions and complete any customer service and dispatch issues.
Experience
0-2 Years
Level
Entry Level
Education
B.S. In Sociology
Operations Management Specialist Resume
Summary : To obtain a part-time job to utilize my interpersonal skills and managerial experience. Operations Management Specialist is responsible for executing the operational strategies and processes to support the company’s operational goals. The Operations Management Specialist is responsible for developing and implementing operational strategies and processes to meet the company’s operational goals.
Personal areas of responsibility include: maximizing driver efficiency and increasing customer satisfaction by meeting strict delivery and pick up schedules.
Increased UPS profitability by optimizing driver efficiency and decreased expenses.
Increased UPS volume and brand awareness by increasing customer satisfaction.
Manage the Saturday air delivery and pickup operations.
Direct and oversee customer service issues and conflicts resulting in increased total customer loyalty to the UPS brand.
Responsible for the daily operation delivery and pickup schedules of sixty drivers.
Effective organization and multi tasking skills in an extremely busy atmosphere.
MANAGER: Dwyer's Inc., June 1990-October 2004.
Oversaw the daily operations of six Hallmark retail stores in Kansas and Colorado.
Experience
10+ Years
Level
Senior
Education
M.S.
Operations Management Specialist I Resume
Summary : Provide superior administrative/clerical support and introduce new, innovative and proactive methods to solve day-to-day issues.
Skills : Warehouse Management, Customer Service, Multi Shipping Platform Expert.
Description :
Consistently exceed statistical Customer Satisfaction and Follow-Up goals by a wide margin.
Used proprietary software to track and direct drivers in order to achieve company goals.
Accounted for driver helper hours and driver timecards.
Ensured on time delivery and recovery of high value packages.
Performed call quality, transaction, email and Answer Net evaluations for associates.
Monitored workflow queues in several back office systems.
Worked cross-site for trainings and procedure writing .
Developed and implemented training plan for onboarding third back office site.
Experience
10+ Years
Level
Senior
Education
GED
Lead Operations Management Specialist Resume
Summary : Enthusiastic Account Manager/Client Solution Specialist providing excellent customer service throughout client onboarding process for virtual management of executive board meeting minutes and key company documentation. Ability to work in cross-functional and cross-team environment, meeting project timelines and technical requirements within extreme deadlines.
Skills : Microsoft Office, Salesforce.
Description :
Supervised the daily activity of UPS drivers and package handlers to ensure all assigned duties were accomplished safely and timely.
Conducted pre-work communication meeting with hourly employees to review volume, estimate reports, volume goals, work procedures, and other planned communication topics.
Proctored hazardous materials and DOT required testing in areas of general awareness/familiarization training, function-specific training, security, and safety training.
Supervised transport of such materials as human appendages for transplant surgery, tax and live animals, explosives, organic chemicals, and other chemical components so drivers can perform their individual job functions in a safe and knowledgeable manner.
Resolved individual and group performance issues in accordance with UPS's policies and procedures in a timely manner to motivate and foster teamwork.
Communicated with other part-time supervisors to ensure trailers and package cars were unloaded without overlooked packages.
Checked safety calendar and other planned safety activities to ensure safety of operations.
Experience
7-10 Years
Level
Management
Education
Master Of Public Administration
Operations Management Specialist/ Resume
Headline : Desired Salary: $60,000 Highly self-motivated and results-driven management professional with more than 15 years providing high-performance leadership in sales, customer service, business administration and operations management. Detail-driven without losing sight of the big picture, analytical and methodical with critical thinking to strategize solutions in addressing work issues even under stressful work conditions.
Skills : Microsoft Office, Microsoft Word, Microsoft Excel,.
Description :
Ensured accurate and efficient dispatch and delivery of all 75 delivery routes and drivers as well as airport shuttles.
Supervised drivers and package handlers to ensure task completion, a variety of clerks for researching correct addresses of misaddressed packages, processing outbound international shipments for Customs Brokerage, and auditing inbound/outbound hazardous materials shipments.
Trained and supervised customer service clerks in processing shipments.
Administered payroll for entire package center operation.
Supported executive and corporate managers and director level personnel in an administrative capacity.
Supervised morning and evening unload, sort, and load shifts.
Responsible for software maintenance and updates of proprietary systems within package center including the installation and launch of new DIAD systems (handheld delivery computers used by UPS drivers).
Experience
5-7 Years
Level
Executive
Education
Bachelor Of Science In Business
Operations Management Specialist Resume
Summary : Accomplished business professional with over 15 years of experience in Business Analysis, Sales Support and Coordination, Sales Operations Management and Customer Service. Experienced at managing multiple projects, involving research, process analysis and problem solving. Skilled at working independently, managing others, and handling multiple projects simultaneously from start to finish.
Skills : Proficient in all Microsoft Office programs including SharePoint and Project, extensive experience with audio/video and videoconferencing software tools.
Description :
Supervised and motivated drivers during the delivery and pickup process.
Created, scheduled, and dispatched orders to drivers for worldwide shipping.
Monitored shipments, confirmed pick-ups and deliveries were completed within contract time limits.
Assisted with investigation and resolution of mishaps in operational procedures and missed deliveries or pickups.
Met dispatch productivity and quality standards by executing and reviewing reports.
Assisted in return management, address changes, and the future delivery process as necessary.
Coordinated drivers and customers to ensure deliver/pick up of parcels in a timely manner.
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